conflict management quizzes

People who feel good emotionally are likely to do which of the following? A) "Broaden and build" B) Think creatively C) Be flexible D) Integrate new ideas E) All of the above

A) "Broaden and build" B) Think creatively C) Be flexible D) Integrate new ideas E) All of the above*

Which emotion has been termed the "moral" emotion? A) Anger B) Sadness C) Fear D) Revenge E) Contempt

A) Anger*

The following belong on a collaboration principles checklist, except for: A) Be flexible in your goals and firm in your means. B) Use principles of productive communication. C) Control the process, not the person. D) Join with the other.

A) Be flexible in your goals and firm in your means.

The following are questions to diagnose a person's being stuck in a rigid pattern of dealing with conflict, except for: A) Do others continually do different things with you? B) Do you have a set of responses that follow a preset pattern? C) Does your conflict style remain constant across a number of conflicts that have similar characteristics? D) Does your current response feel like the only natural one?

A) Do others continually do different things with you?*

The following are reasons why assessing power between people can be difficult, except for: A) Each person's power stabilizes over time and therefore cannot be measured precisely. B) Power is sometimes expressed covertly, or in hidden ways, making it hard to see. C) Those who look most powerful are often less powerful than they appear. D) Power is sometimes exercised in ways that look weak.

A) Each person's power stabilizes over time and therefore cannot be measured precisely.*

Which of the following are misconceptions of emotion in conflict? A) Emotions are irrational. B) Emotions can't be controlled and will escalate if expressed or released. C) Emotions help good decision making. D) Emotions should be expressed at work. E) Both A and B.

A) Emotions are irrational. B) Emotions can't be controlled and will escalate if expressed or released. E) Both A and B.*

The following statements are features of conflict goals, except for: A) In a serious dispute, topic-only solutions are sufficient. B) Not all types of goals emerge in all disputes. C) Identity and relational issues are "drivers" of disputes. D) Interests and goals overlap with one another and differ in primacy.

A) In a serious dispute, topic-only solutions are sufficient.*

The following statements describe the relationship between communication and conflict, except for: A) Ineffective communication always creates conflict. B) Communication is the vehicle for the productive or destructive management of conflict. C) Communication behavior reflects conflict. D) Communication behavior often creates conflict.

A) Ineffective communication always creates conflict.

__________ are more likely than __________ to cover up sadness. A) Men/women* B) Women/men C) Parents/children D) Employers/employees E) Teachers/students

A) Men/women*

Instead of remaining in self-defeating spirals, lower power parties are advised to stay actively engaged by doing which of the following? A) Speak up when you see an opportunity to point out the other side's weaknesses. B) State differences, and allow others to do the same. C) Stay emotionally detached, especially when things get intense. D) Keep your own beliefs, values, and priorities to yourself so as to not bring attention to these.

A) Speak up when you see an opportunity to point out the other side's weaknesses. B) State differences, and allow others to do the same.* C) Stay emotionally detached, especially when things get intense. D) Keep your own beliefs, values, and priorities to yourself so as to not bring attention to these.

_________ goals emerge as conflicting parties discuss what they want to do, where to go, how to divide resources, or other objectifiable issues. A) Topic B) Relational C) Identity/facework D) Process

A) Topic*

Any verbal or physical strategy that attempts to convince, control, or compel others to your point of view is: A) Violence B) Intimidation C) Bullying D) Threatening

A) Violence*

As a member of a _____________ family, you would establish your position early, hold your ground no matter what, and make sure others are present when you engage someone. A) aggressive B) avoidant C) collaborative D) strategic

A) aggressive*

Conflict is defined by all of the following, except for: A) at least two independent parties B) perceived incompatible goals C) a struggle that is being expressed D) interference from the other in achieving your goals

A) at least two independent parties*

When one person or group gives power to some other group or entity, this is called ___________ power. A) designated B) distributive C) integrative D) dominance

A) designated*

The following phrases describe an individualistic culture's view of conflict, except for: A) implicit communication codes B) dichotomy between the conflict and the conflict parties C) instrumental-oriented D) action- and solution-oriented

A) implicit communication codes*

A transformative approach to negotiation (Putnam, 1996) rests on the following, except for: A) objectivity B) community concerns C) intuition D) emotion

A) objectivity

In interpersonal conflict situations, two resources often perceived as scarce are: A) power and self-esteem B) money and time C) independence and accurate perceptions D) expressiveness and mutuality

A) power and self-esteem*

The intentions people hold prior to when they engage in conflict are called _______ goals. A) prospective B) transactive C) retrospective D) topic

A) prospective*

Negotiation in conflict resolution can occur when the following conditions exist, except for: A) when the parties involved assert their independence from each other B) when parties are willing to work on both incompatible and overlapping goals C) when parties have balanced power between them enough to allow for constructive dialogue D) when procedures are in place that facilitate problem-solving

A) when the parties involved assert their independence from each other

The following statements reflect a negative view of conflict, except for: A) Conflict should at times be escalated. B) Conflict is abnormal, while harmony is normal. C) Conflict arises out of personal pathology. D) Conflict interaction should be polite and orderly.

B) Conflict is abnormal, while harmony is normal.*

Having too little sadness can result in: A) Burdens on others B) Distorted emotional expression C) Depression D) Little to no conflict E) Increased emotional intelligence

B) Distorted emotional expression*

__________ power emphasizes power over or against the other party, and the key to it is dominance. A) Designated B) Distributive C) Integrative D) Delegated

B) Distributive*

The following are tenets of violence, except for: A) Perpetrators and victims have discrepant narratives about violence. B) Intimate violence is rarely reciprocal; usually the male is the perpetrator. C) Physical aggression is almost always preceded by verbal aggression. D) Victims of abuse are in a no-win situation.

B) Intimate violence is rarely reciprocal; usually the male is the perpetrator.*

"Our estimate of the other's goals propels our own choices." This statement is best connected to which of the following advantages to clarifying one's goals? A) Solutions go unrecognized if you don't know what you want. B) Only clear goals can be shared. C) Clear goals can be altered more easily than vague goals. D) Clear goals are reached more often than unclear goals.

B) Only clear goals can be shared.*

______ goals define how conflict parties want to be treated by each other and how interdependent they want to be. A) Topic B) Relational C) Identity/facework D) Process

B) Relational*

The following statements are ways power can be denied, except for: A) The speaker can deny that he or she is communicating. B) The speaker can deny that the message sent was the one intended to be sent. C) The speaker can deny that a message was communicated to a particular person. D) The speaker can deny that what has been said applies to this situation.

B) The speaker can deny that the message sent was the one intended to be sent.*

_________ goal development takes place during conflict episodes rather than before or after. A) Prospective B) Transactive C) Retrospective D) Process

B) Transactive*

The following are basic assumptions held by the distributive bargainer, except for: A) The negotiating world is controlled by egocentric self-interest. B) Unlimited resources prevail. C) One can make independent choices: tomorrow's decision remains unaffected materially by today's. D) The goal is to win as much as you can.

B) Unlimited resources prevail.

__________ are more likely than __________ to cover up anger. A) Men/women B) Women/men C) Parents/children D) Employers/employees E) Teachers/students

B) Women/men*

Which statement below about negotiation is false? A) Most people approach negotiation from a competitive frame of mind. B) You cannot be in a negotiation where one person takes a cooperative and the other a competitive stance. C) Collaborative "moves" can sometimes have an underlying competitive intention. D) Rationality, self-interests and the exchange model are assumptions that can reflect a relational approach being used for personal gain.

B) You cannot be in a negotiation where one person takes a cooperative and the other a competitive stance.

Depicting conflict as a musical improvisation is an example of: A) a neutral metaphor B) a transformative metaphor C) a mixed metaphor D) a distributive metaphor

B) a transformative metaphor*

To create a supportive communication climate, one should use: A) empathy rather than neutrality B) certainty rather than provisionalism C) spontaneity rather than strategy D) description rather than evaluation

B) certainty rather than provisionalism*

Being a communication liaison between groups of people who would otherwise not have information about each other gives one the power currency labeled: A) resource control B) interpersonal linkages C) communication skills D) expertise

B) interpersonal linkages*

Emotions are: A) destructive during conflicts B) neither "good" or "bad;" they just "are" C) simple to regulate D) irrational E) polite

B) neither "good" or "bad;" they just "are"*

Not raising one's voice, but making snide comments or using sulking or the silent treatment all could characterize: A) the aggressive family B) the avoidant family C) the collaborative family D) the dysfunctional family

B) the avoidant family*

The basic choice one must make about managing the conflict that comes up is: A) whether to be assertive or cooperative B) whether to avoid it or engage in it C) whether to compete or accommodate D) whether to compromise or stand firm for what you want

B) whether to avoid it or engage in it*

If "either/or" describes distributive power or power over, and "both/and" describes integrative power or power with, then what term would describe designated power? A) "neither/nor" B) "all/nothing" C) "power to" D) "for/against"

C) "power to"*

When two parties work creatively to find new solutions that will maximize goals for both of them, this is called: A) Compromising B) Collaborating C) Integrating D) Both B and C

C) Integrating*

Joining forces with someone else to achieve mutually acceptable goals, and focusing on the "both/and" nature of the situation describes ______________ power. A) Designated B) Distributive C) Integrative D) Re-claimed

C) Integrative*

The following statements describe interdependence between conflicting parties, except for: A) Conflicting parties, by definition, are always interdependent to some extent. B) Each person's choices affect the other person because conflict is a mutual activity. C) Parties always have a choice about whether or not they will be locked into a position of mutual interdependence with each other. D) Most relationships move back and forth between degrees of independence and interdependence.

C) Parties always have a choice about whether or not they will be locked into a position of mutual interdependence with each other.

Which of the following is a force for social cohesion? A) Disgust B) Contempt C) Shame D) Guilt E) Revulstion

C) Shame*

The following statements characterize collaborative goals, except for: A) Short-, medium-, and long-range issues are addressed. B) Goals are behaviorally specific. C) Statements orient toward the past and present. D) Goals recognize interdependence.

C) Statements orient toward the past and present.*

The following are basic assumptions held by the collaborative bargainer, except for: A) Interdependence is recognized and enhanced. B) Limited resources do exist, and they can be expanded through cooperation. C) The resource distribution system is distributive in nature. D) The goal is a fair, efficient, mutually agreeable solution for all.

C) The resource distribution system is distributive in nature.

Using "I" statements and neutral language, and asking for specific behavioral change will likely produce: A) a destructive complaint B) stonewalling by the other person C) a constructive complaint D) a negative spiral

C) a constructive complaint

In the ____________ family, people deal with each other directly, say openly what they feel, experience strong feelings, and accept those in others. A) aggressive B) avoidant C) collaborative D) competitive

C) collaborative*

Offering a quick, short-term solution is a tactic of: A) avoidance B) competition C) compromise D) accommodation

C) compromise*

When conflicting parties have concerns about how they are being perceived by the other, or have their self-esteem threatened, this reflects ________ goals. A) topic B) relational C) identity/facework D) process

C) identity/facework*

Avoidance spirals are characterized by the following, except for: A) less direct interaction B) harboring of resentment or disappointment C) increasing dependence on the other D) complaining to third persons about the other party

C) increasing dependence on the other*

Seeing self-in-relationship allows us to concentrate on which dimension of conflict? A) power over others B) autonomy (separate self-esteem) C) mutual empathy D) valuing separate knowing

C) mutual empathy*

When conflict participants spend considerable time and energy justifying decisions made in the past, they are working on _________ goals. A) prospective B) transactive C) retrospective D) relational

C) retrospective*

Competition as a conflict style can be advantageous if: A) the relationship itself is unimportant to one person B) one's goal is to keep the other party from influencing him/her C) the participants agree about the amount of aggressiveness that can be used D) other styles have failed or are clearly unsuitable

C) the participants agree about the amount of aggressiveness that can be used*

We use metaphors to understand individuals' thought processes and behavior patterns in conflict because: A) Our cognitive system is fundamentally metaphoric. B) Metaphor or analogy is considered to be the source of truths. C) Imaginative speech makes up much of our language. D) All of the above apply.

D) All of the above apply.*

Which statement below reflects a positive view of conflict? A) Conflict helps clear out resentments, which helps people understand each other. B) Conflict serves participants by bringing problems out in the open. C) Conflict can help participants to clarify their goals and join together. D) All of the above are true.

D) All of the above are true.*

Which statement below reflects a relational theory of power? A) Power is an attribute of a person. B) Power is based on one's independence from others. C) Power decreases when there is more than one pathway to goal attainment. D) All parties in a conflict have power, though one party may have more compared to the other.

D) All parties in a conflict have power, though one party may have more compared to the other.*

Which of the following are conflict styles? A) Dominating (Competing) B) Engaging (Outgoing) C) Obliging (Accommodating) D) Both A and C

D) Both A and C*

Which of the following is NOT a misperception about emotions A) Should not be expressed at work B) Hinder good decision making C) Should be saved for "later" D) Emotions can be managed E) Only women are emotional

D) Emotions can be managed*

Saying "I'm fine. I can stay late and work on this. You go on home" would best be seen as an illustration of which of the following? A) Integrating B) Compromising C) Threatening D) Obliging

D) Obliging*

Learning about conflict in personal relationships is important for the following purposes, except for: A) Long-term satisfaction in your marriage may hinge on how well you manage conflict. B) Your mental health will improve as you learn to deal with conflict constructively. C) People around you will benefit from your improved skills. D) Your family's health and well-being depend entirely on successful conflict resolution.

D) Your family's health and well-being depend entirely on successful conflict resolution.*

When interaction becomes self-perpetuating and its characteristics are misunderstanding, discord, and destruction, this is called: A) an avoidance spiral B) an attack/withdraw pattern C) a competitive system of dominance and subordination D) an escalatory spiral

D) an escalatory spiral*

When a negotiator invents new options to meet the other side's needs, this is called: A) logrolling B) cost cutting C) expanding the pie D) bridging

D) bridging

A competitive approach to negotiation can have the following negative features, except for: A) can increase difficulty in predicting responses of an opponent B) can contribute to an overestimation of the payoffs of competitive actions C) can promote a strong bias toward confrontation D) can encourage brinkmanship by creating few opportunities for impasse

D) can encourage brinkmanship by creating few opportunities for impasse

Destructive conflict usually results when participants engage in the following communication patterns (labeled by Gottman as The Four Horsemen of the Apocalypse), except for: A) criticizing B) defensiveness C) stonewalling D) competition

D) competition

Which of the following is not a characteristic of verbal aggressiveness, or abusive talk? A) relational talk B) vague language C) opposition D) content talk

D) content talk*

In power balancing, the strategy where lower power parties point out how all parties in the conflict are more related than it might appear, is called: A) using restraint B) staying actively engaged C) metacommunication D) focusing on interdependence

D) focusing on interdependence*

When one party in the negotiation is "paid off" in some creative way which breaks a competitive spiral, this is called: A) expanding the pie B) logrolling C) bridging D) nonspecific compensation

D) nonspecific compensation

When conflicting parties disagree about how to formally or informally conduct their conflict, this requires they work on their ________ goals. A) topic B) relational C) identity/facework D) process

D) process*

Making relational preservation a superordinate goal is the idea behind which of the following principles of negotiation presented by Fisher & Ury (1981)? A) generate a variety of possibilities before deciding what to do B) be aware that in conflict situations, we usually misread each other's interests C) focus on interests, not positions D) separate the people from the problem

D) separate the people from the problem

According to the Lens Model of Conflict, the following are fundamental aspects of a conflict, except for: A) communicative acts B) meanings attached to those acts by each person C) meanings ascribed by the people involved to their relationship D) the outcome of the struggle

D) the outcome of the struggle*

Expressing anger in a responsible manner includes: A) Verbally stating the anger. B) Knowing the difference between venting and acknowledging anger. C) Refusing to attack each other. D) Uncover the source of your anger. E) All of these are helpful in responsibly expressing anger.

E) All of these are helpful in responsibly expressing anger.*