COUNS-120 Ch 1 Case Study Quiz

If Alicia's boss refuses to reduce her workload, what should Alicia do? Explore the option of reducing her course load at school or reducing her work hours. Complain to co-workers and HR so her boss feels pressured to change his mind. Drop out of school. Quit her job.

Explore the option of reducing her course load at school or reducing her work hours. Correct. Even though Alicia's ideal scenario would be to both work and attend school full time, sometimes that just isn't possible. If she could cut back somewhat on one or the other, she can still obtain her goals, but it might just take a little longer.

There are many ways Alicia's boss might respond to the issues she plans to raise in their meeting. For example, her boss might be angry or resentful that Alicia is asking to have some of her responsibilities reassigned. What is NOT an effective way for Alicia to react if her boss seems angry about her request? Alicia should accuse her boss of behaving unethically and threaten to sue the company. Alicia should ask HR to get involved to help them reach a mutually agreeable resolution. Alicia should propose signing a contract to stay on with the company for a set period of time after she finishes school, to demonstrate her commitment to her job. Alicia should be prepared with a list of suggestions for how she thinks parts of her workload might be reassigned.

Alicia should accuse her boss of behaving unethically and threaten to sue the company. Correct. This conversation is intended to be a "frank conversation" not a confrontation. This behavior would likely only anger her boss further rather than lead to a mutually agreeable resolution.

Alicia is going to college and working a full-time job. Her employer generally supports her decision to be in college, but Alicia thinks her boss is asking her to take on more responsibilities than her schedule allows. Alicia decides to arrange a meeting in which she hopes they can both talk frankly about the problem, but she worries that her boss will think she's being a "complainer." What should Alicia do to prepare for her meeting with her boss? Plan to discuss the ways attending college is helping Alicia be better at her job. Tell other coworkers and HR that she suspects her boss is deliberately giving her more work than she can reasonably handle while also attending school in an effort to get her to withdraw from her coursework. Nothing. Conversations like this are always best when they are spur of the moment and don't seem staged. Draft a resignation letter to give her boss at the start of the meeting in case they can't come to an agreement.

Plan to discuss the ways attending college is helping Alicia be better at her job. Correct. Highlighting how the skills Alicia is learning at college are making her a better employee would strengthen her negotiations.