CST 260 Exam Multiple Choice

What is a way in which the authors provides to improve our nonverbal skills?

All of the above.

Which one of these is NOT a sign of poor listening?

Answer emails and messages quickly and promptly

If I am a person who rarely seeks feedback but discloses excessively, I am what type of communicator?

Dominant

Which communication style wants others to do the work the way they themselves would do it?

Dominant

Which is NOT a sign of a good listener?

Good listeners let themselves get emotionally involved with certain words a speaker uses.

Which one of these is NOT a sign of poor listening?

Good listeners let themselves get emotionally involved with certain words a speaker uses.

On the first day of class when we told stories about our worst driving experiences, many people used body movements and gestures that added to or clarified their verbal message. Which of the following categories was best shown in this example?

Illustrators

What are the three basic communication codes?

Language, Paralanguage, Nonverbal cues

What type of communicator discloses excessively and seeks excessive feedback?

Open

Which barrier of poor listening includes being distracted due to psychological distractions?

Personal barriers

Which communication style feels more comfortable working with things than with people?

Private

Which of the following is NOT a rule to follow when trying to avoid giving vague instructions

Provide steps/objects in a narrative format

All of the following, according to Hamilton and Kroll, are examples of obstacles we face in communication except:

Providing negative feedback

The stage in which listeners select or ignore one or more stimuli from the multitude of stimuli that bombard us continually is?

Sensing Stage

Communication is defined as

The process of people sharing thoughts, ideas, and feelings in commonly understandable ways

Which is NOT an effective use of feedback when receiving feedback from others.

The process of people sharing thoughts, ideas, and feelings in commonly understandable ways. (C)

Which one of these are not physical barriers?

Thinking about what to eat for dinner

What is the best channel to use if immediate feedback is not needed, but speed is important?

Written message

Which of the following is NOT a category of nonverbal movements and gestures:

contractors

The only way a speaker can be fairly confident that the messages sent are interpreted as intended is through a. the channel

feedback

Which of the following is not an example of a coping mechanism for situational anxiety?

imagine yourself giving an awful speech

What are adapters in nonverbal communication?

nervous mannerisms used in times of discomfort

When speaking, learning or working; color, odor, and room size are characteristics of

physical environment

At their best, dominant communicators are:

seen as noncommunicative

What are the stages of listening?

sensing, interpreting, evaluating, responding, memory

When giving instructions, one should remember to

use a minimum number of words

What is semantic noise?

you don't know what the meaning of something is