CST 260 Exam Multiple Choice
What is a way in which the authors provides to improve our nonverbal skills?
All of the above.
Which one of these is NOT a sign of poor listening?
Answer emails and messages quickly and promptly
If I am a person who rarely seeks feedback but discloses excessively, I am what type of communicator?
Dominant
Which communication style wants others to do the work the way they themselves would do it?
Dominant
Which is NOT a sign of a good listener?
Good listeners let themselves get emotionally involved with certain words a speaker uses.
Which one of these is NOT a sign of poor listening?
Good listeners let themselves get emotionally involved with certain words a speaker uses.
On the first day of class when we told stories about our worst driving experiences, many people used body movements and gestures that added to or clarified their verbal message. Which of the following categories was best shown in this example?
Illustrators
What are the three basic communication codes?
Language, Paralanguage, Nonverbal cues
What type of communicator discloses excessively and seeks excessive feedback?
Open
Which barrier of poor listening includes being distracted due to psychological distractions?
Personal barriers
Which communication style feels more comfortable working with things than with people?
Private
Which of the following is NOT a rule to follow when trying to avoid giving vague instructions
Provide steps/objects in a narrative format
All of the following, according to Hamilton and Kroll, are examples of obstacles we face in communication except:
Providing negative feedback
The stage in which listeners select or ignore one or more stimuli from the multitude of stimuli that bombard us continually is?
Sensing Stage
Communication is defined as
The process of people sharing thoughts, ideas, and feelings in commonly understandable ways
Which is NOT an effective use of feedback when receiving feedback from others.
The process of people sharing thoughts, ideas, and feelings in commonly understandable ways. (C)
Which one of these are not physical barriers?
Thinking about what to eat for dinner
What is the best channel to use if immediate feedback is not needed, but speed is important?
Written message
Which of the following is NOT a category of nonverbal movements and gestures:
contractors
The only way a speaker can be fairly confident that the messages sent are interpreted as intended is through a. the channel
feedback
Which of the following is not an example of a coping mechanism for situational anxiety?
imagine yourself giving an awful speech
What are adapters in nonverbal communication?
nervous mannerisms used in times of discomfort
When speaking, learning or working; color, odor, and room size are characteristics of
physical environment
At their best, dominant communicators are:
seen as noncommunicative
What are the stages of listening?
sensing, interpreting, evaluating, responding, memory
When giving instructions, one should remember to
use a minimum number of words
What is semantic noise?
you don't know what the meaning of something is
