CTS 155 Chapter 11

In the classification of skills levels below, what is the sequence in which skills are usually built? A) basic skills B) concepts C) expertise D) understanding

B, D, A, C

During which step in a training session should a trainer provide pointers to additional information and resources for trainees who are interested?

Describe next steps

During which of these steps in a training session should a trainer cover what trainees will achieve by the end of the training and why the training is useful?

Establish motivation

The first step in technology training is to prepare the training materials.

False

The ideal class size for an optimal training situation is 40 trainees

False

The most effective training format for end users is small classes.

False

To analyze the feedback on training evaluation forms, a trainer should look for very high or very low scores because these are most helpful in identifying strengths and ways to improve training.

False

Training and education are distinct processes that are independent of each other. Select one:

False

Training is a teaching and learning process that aims to provide conceptual understanding and long-term thinking skills.

False

When a trainer is confronted with trainees of varying ability levels, the trainer should target the training activities to the lowest ability level to meet the needs of all trainees.

False

When trainers begin to prepare specific training materials for a session, they generally start from scratch to avoid copyright problems.

False

During which training step does a trainer develop details about the specific topics to cover and how to present them?

Preparation

The more that trainees are active participants in the learning process, the better they will retain information.

True

The textbook states that mass market training materials may change the role of user trainer from preparer and presenter to coordinator and evaluator.

True

Trainers are sometimes reluctant to use group discussions as a training method because they are afraid they may lose control of a training session.

True

Users usually need at least a basic understanding of a computer's operation before they can become skills users of technology.

True

Visual aids are an effective training delivery method because many trainees retain visual information better than information they have only heard.

True

When organizing a list of topics, most trainers begin with lower-level skills, such as basic vocabulary terms and concepts first, and then progress to skill-building activities.

True

When preparing training materials, trainers should respect copyrighted materials and avoid copying verbatim from a single source.

True

A small group training session usually includes ____ trainees.

12 or fewer

A training delivery method which encourages trainees to make the transition from a training environment to the business world is ____.

a case study

How well trainees perform on a test or exercise is feedback primarily to ____.

both the trainees and the trainer

An instructional technology, media or approach to presenting information in a training session is called a(n) ____.

delivery method

A trainee who learns best by performing a task is called a(n) ____.

experiential learner

A software tool that automates many of the tasks associated with a training program, such as authoring, testing, and administration, is a ____.

learning management system

"Describe the steps in the user training process." is an example of a(n) ____.

learning objective

Compared with education, the primary goal of training is to ____.

perform tasks and build expertise

A trainee who learns best by seeing a demonstration is called a(n) ____.

visual learner/nonverbal

A trainee who learns best by listening to an explanation of a task is called a(n) ____.

visual learner/verbal