Cultural, Social, and Ethnic Diversity

Which of the following is NOT a strategy for IMPROVING culturally-competent care?

Providing standard medical care for treatment of disease.

If a patient doesn't speak or understand English, what can be used to help improve their outcome of their treatment?

An interpreter

What are the four steps to building trust?

Be empathetic, respectful, genuine, and listen actively.

A set of behaviors, attitudes, and policies of healthcare professionals that enable them to better work with patients from diverse backgrounds and ethnic groups is called:

Cultural competency

The healthcare market is competitive and your patients are your (select the best answer):

Customers

The patient does not have the right to refuse treatment that conflicts with their cultural or religious beliefs.

False

Health disparities is the term most often used in the United States. Worldwide they are called:

Health inequities

Removing language barriers to limited English-speaking populations is the main focus of:

Linguistic competency

Which of the following is NOT potentially effected by a person's socioeconomic status?

Physical response to treatment.

When a customer is dissatisfied and healthcare professionals take responsive action to "recover" the customer, this is referred to as:

Service recovery

Culture is a system of ____________.

Shared attitudes, values, and beliefs of a particular group or society

Which of the following is NOT part of socioeconomic status?

Upbringing

In 1976, American anthropologist Edward T. Hall compared ____________ to an ____________.

culture, iceberg

The ability to understand someone else's feelings is known as ____________.

empathy

Health equity ensures that:

everyone has access to healthcare and quality of health.

Biases are:

feelings that lead to certain behaviors.

When studying and understanding culture, we should use:

generalizations

Health literacy includes which of the following EXCEPT:

knowledge of the health insurance system

Linguistic competency is the ability of the healthcare system to effectively deliver ____________ healthcare to patients in the United States who speak limited or no English.

language-appropriate