Daeshawn Management 3

Task structure refers to the -extent to which the work to be performed is clear-cut so that a leader's subordinates know what needs to be accomplished and how to go about doing it. -steps taken by leaders to make sure that work gets done, subordinates perform their jobs acceptably, and the organization is efficient and effective. -amount of legitimate, reward, and coercive power a leader has by virtue of his or her position in an organization. -process of giving employees at all levels the authority to make decisions, be responsible for their outcomes, improve quality, and cut costs.

-extent to which the work to be performed is clear-cut so that a leader's subordinates know what needs to be accomplished and how to go about doing it.

Calculate the current ratio of the organization from the information given below. Sales = $200,000; Gross Profit = $40,000; Total Assets = $450,000; Current Assets = $250,000; Current Liabilities = $300,000 You may use a calculator. The goal here is to find the formula and then apply it. 0.83 .67 .32 .23

.83 250000/ 300000

When an organization has a strong and cohesive organizational culture that controls employee attitudes and behaviors, that company has a(n) ________ culture. Adaptive Normative Dynamic Bureaucratic

Adaptive

Which of the following stage of group development applies only to groups that eventually are disbanded, such as task forces? Contouring Norming Storming Adjourning

Adjourning

Establishing and maintaining good interpersonal relations and being liked are characteristics of individuals who can be rated high on the need for Power Contingency Affiliation Diplomacy

Affiliation

Partial productivity measures the efficiency of __________in the production of a given output An input ratio None of the other answers are correct A specific input Total Labor Cost

An input ratio

The degree to which programmed solutions are available to people or functions to solve the problems they encounter is task Stability Creativity Analyzability Uncertainty

Analyzability

The degree to which a job allows the worker to schedule the tasks of the job and to decide how to carry out these tasks is known as Task Identity Relatedness Reductionism Autonomy

Autonomy

Barbara is the dean of the College of Business. She enjoys the pace of her work and the feeling of accomplishment she gets when she is able to initiate a new program to help students. She also appreciates her attractive salary, which allows her to travel abroad on her vacations. Barbara is Just intrinsically motivated Both intrinsically and extrinsically motivated Just extrinsically motivated None of the other answers are correct

Both intrinsically and extrinsically motivated

What type of power gives a manager the ability to punish his/her subordinates? Referant Judicial Expert Coercive

Coercive

The control system that managers use at the conversion stage of transforming raw materials into finished goods is ________ control. Feedforward Bureaucratic Feedback Concurrent

Concurrent

According to ________ theory, managers should choose a structure that fits the circumstances affecting their organization the most Equity Gamification Design Contingency

Contingency

The formal target-setting, monitoring, evaluation, and feedback systems that provide managers with information about whether the organization's strategy and structure are working efficiently and effectively are known as ________ systems. Control Operating Organizational Recurring

Control

The process by which managers monitor and regulate how efficiently and effectively an organization and its members are performing the activities necessary to achieve organizational goals is known as Controlling Organizing Leading Coordinating

Controlling

Active Appliances, an electrical appliance firm, forms a group to design a new software application. This group consists of a systems designer, a programmer, and a user representative. This is an example of a(n) Standoff team Informal Team Cross-Cultural Team Cross-Functional Team

Cross-Functional Team

In which of the following teams are the expertise and knowledge in different organizational departments brought together in the skills and knowledge of the team members? Self-Managed Work Team Coagulation Team Task Force Cross-Functional Teams

Cross-Functional Teams

The process by which the receiver interprets and tries to make sense of the message is known as A)Decoding b)Encoding c) Unscrambling

Decoding

Organizational ________ is the process by which managers create an organizational structure and culture that helps a company operate in the most efficient and effective way. Rotation Design Strategy Policy

Design

Splitting the work to be performed into particular tasks and assigning tasks to individual workers is called Mummification Formation Division of Labor Lethargy

Division of Labor

Which of the following structures is an organizational structure composed of separate business units within which are the functions that work together to produce a specific product for a specific customer? Divisional Non-Divisional Semi-Divisional Organic

Divisional

Total factor productivity is a measure of an organization' s Process Design Standard Efficiency Raw Material Usage Responsiveness

Efficiency

The process of giving all employees the authority to make decisions and be responsible for their outcomes is known as Empowerment Coercion Dividing Sanctioning

Empowerment

________ is the expansion of employees' knowledge, tasks, and decision-making responsibilities Intellectual Stimulation Position Power Satisficing Empowerment

Empowerment

Carlos, a manager, redesigns the job of Dani, a subordinate, so that she has more responsibility over her job. This is the process of job Enrichment Simplification Sanitation Reduction

Enrichment

The justice, impartiality, and fairness to which all organizational members are entitled are collectively referred to as Indirection Discretionary Solidarity Equity

Equity

The idea that motivation is high when workers believe that high levels of effort lead to high performance and high performance leads to the attainment of desired outcomes is explained by the ________ theory. hierarchy of needs valence motivator-hygiene Expectancy

Expectancy

The managers of a division are given a fixed budget and are then evaluated on the basis of their ability to produce goods or services. This is an example of a(n) ________ budget approach. Non-Secretive Secretive Expense Cash Flow

Expense

A differentiation strategy aimed at increasing the customer's perception of an organization's services usually succeeds even with an inflexible structure. True False

False

Groupthink is when members strive to agree instead of trying to make an accurate assessment of the situation True False

False

When leaders show their subordinates that they trust and respect them, they are trying to initiate structure True False

False

According to equity theory, when an employee perceives that his or her own outcome-input ratio is greater than that of a referent, underpayment inequity has occurred. True False

False- overpayment

The sharing of information between two or more people in order to reach a common understanding is known as negotiation True False

False`

At the output stage, managers usually utilize ________ control. Feedback Substandard Bureaucratic Feedforward

Feedback

The sender and receiver reverse their roles, with the receiver now becoming a sender, in the ______ phase. Transmission Feedback Encoding

Feedback

The members of a particular group are getting to know one another and attempting to reach an understanding of how each of them should act within the group. This stage of group development is known as Storming Norming Forming Adjourning

Forming

An organizational structure consisting of all the departments within the company that are needed to produce its goods or services is a ________ structure. Marketing Geographic Functional Monopolistic

Functional

Which of the following structures groups together people who perform similar jobs? Dysfunctional Organic Non-Organic Functional

Functional

Employees organized according to a matrix structure are grouped by Product and by experience Functions and by experience Functions and by product Geographic location

Functions and by product

Which of the following refers to two or more people who specifically interact with each other to accomplish certain goals or meet certain needs ? Participants Group Members Employees Executives

Group Members

When an organization has a culture that leads to values and norms that fail to motivate or inspire employees, eventually leading to stagnation and often failure over time, that company has a(n) ________ culture. Communal Adaptive Bureaucratic Inert

Inert

The head of a group who emerges naturally from within the group is called a(n) Informal leader Selective leader Rotational leader Organizational leader

Informal leader

Strategic human resource management has the objective of developing the four building blocks of competitive advantage: efficiency, quality, responsiveness to customers, and Effectiveness Congruity Innovation

Innovation

Professor Artem offers his students $10 if they can run around the classroom building in two minutes. Ahmad, his student, believes that even if he does this, Professor Artem would not really give him the money. Ahmad's lack of motivation can be explained by Hygiene Valence Equity Theory Instrumentality

Instrumentality

When managers attempt to fill open positions with workers who are already working for the organization in some other capacity, they are engaging in ______ recruiting. External Internal

Internal

Behavior that is performed by an employee "for its own sake" is referred to as equity behavior. Intrinsically motivated behavior. Semantics behavior Extrinsically motivated behavior

Intrinsically motivated behavior.

The total amount of raw materials and component parts that an organization has on hand is known as Ceremonial Items Material Supply Context Inventory

Inventory

Parts arrive at the stage of the production process just when they are needed with a ________ inventory system. Raw Materials JIT Finished Goods Work-in-process

JIT

A manager increases the number of tasks that a subordinate has to do in order to make the job more interesting for the subordinate. This is known as Job Enlargement Job Simplification Task Identity Task Significance

Job Enlargement

A manager changes jobs within an organization and moves to another job at the same level without any major changes in authority or responsibility. This is known as Lateral move X-Coordinate Move

Lateral Move

According to Fiedler, the extent to which subordinates trust and are loyal to their superior is known as _____ relations. Collapsing Structure Initiating Structure Leader-Member Decadent Structure

Leader-Member

Mick, the divisional manager at Howard Aeronautics, has to consult with Lucas when it comes to the hiring procedures of the company because Lucas is a senior human resources manager. Lucas enjoys the privileges of _____ power. Coercive Referant Reward Legitimate

Legitimate

Flexible manufacturing is a technique that attempts to reduce ____________ in the production system Total manufacturing time Machine setup costs Number of workers needed

Machine setup costs

When designing an organization, if managers are grouped both by function and by product at the same time, the organizational structure being used is the ________ structure. Functional Geographic Market Matrix

Matrix

When designing an organization, if managers are grouped both by function and by product at the same time, the organizational structure being used is the ________ structure. Matrix Geographic Market Functional

Matrix

Who takes part in cross-functional teams? Members from different departments Members from different cultures Members from the same department Only one person makes up a cross-functional team

Members from different departments

In the transmission phase of the communication process, the information that a sender wants to share is known as the Data Message Feedback

Message

Anything that hampers any stage of the communication process is known as A code Fuzz Noise

Noise

George knows that Sue is extrinsically motivated. To increase her motivation, George would most likely Offer her work he thinks she will find fun None of the answers are appropriate Offer her a bonus for completing the work Offer her work that others find enjoyable and exciting

Offer her a bonus for completing the work

The set of values, norms, and expectations of behavior that control the ways in which workers interact with one another within the organization is known as Clan Control Organizational Culture Managerial Objectives Adaptive Culture

Organizational Culture

The manager of East India Ice Cream Shop keeps track of the number of customers served at different periods of the day in an attempt to plan a schedule for workers that matches the demand for the restaurant's products. By using this tracking system, the manager of East India is utilizing ________ control. MBO Output Input Bureaucratic

Output

When managers hire contract employees who are not regular employees of their organization to produce goods and services, it is known as Downsizing Job Specification Sourcing Outsourcing

Outsourcing

The efficiency of an organization with reference to the contribution of an individual input is known as (the) ______ productivity Unit Cumulative Partial Total Factor

Partial

Which of the following refers to the amount of legitimate, reward, and coercive power that a leader has by virtue of his or her position in an organization? Conditionality Leader-Style Position Power Task Structure

Position Power

The way that demand for a product changes in a predictable pattern over time is known as the ______ cycle. Product Contingency Product Rourtinization Systematic Life Product life

Product life

The performance ratio that measures the efficiency of the organization in terms of how well the resources of the organization have been used to generate profit is a(n) _______ ratio. Activity Liquidity Leverage Profit

Profit

Frequently updated information that reflects current changes in business conditions is called ______ information. Secondary-Time On-Time Real-Time

Real-Time

The component of an HRM system that focuses on attempting to attract and hire employees who have the abilities and experiences that will help the organization achieve its goals is known as Recruitment and Selection Job Searching Training

Recruitment and Selection

A manager of a group encourages members of the group to take on additional responsibilities as they see the need. This is an example of Synergy Role Making Group Polarization Group Rotational Advantage

Role Making

The process by which managers determine the relative qualifications of job applicants for an open position is known as Validation Selection Logicstation Multi-dimensionation

Selection

In the transmission phase of communication, the person who wishes to share information with someone else is known as the Sender Messenger Decoder

Sender

The extent to which a job requires a worker to use a wide range of knowledge and abilities is known as Skill Variety Autonomy Mirrored Tasking

Skill Variety

According to goal-setting theory, to stimulate high motivation and performance, goals must be Specific and difficult Vague and difficult Vague and easy None of the other answers are correct

Specific and difficult

Managers use feedforward control to anticipate problems. True False

TRUE

Output control procedures are used at every management level of an organization. True False

TRUE

Using the controlling function, managers monitor and evaluate the organization's strategy to evaluate whether it is working as intended. True False

TRUE

The degree to which a manager feels that his or her job is "meaningful" because of the way in which the job affects other people is known as Skill Variety Autonomy Task significance Feedback

Task significance

The degree to which a manager feels that his or her job is "meaningful" because of the way in which the job affects other people is known as Skill Variety Feedback Task significance Autonomy

Task significance

Steffie has requested a week's leave to be with her ill mother, even though doing this would result in a loss of pay. However, her manager refuses to grant her the leave. By doing this, the manager is violating The Family and Medical Leave Act The Equal Pay Act The Age Discrimination in Employment Act

The Family and Medical Leave Act

Which of the following explains Hackman and Oldham's theory of how the job characteristics model affects three critical psychological states? The more employees feel that they are being used efficiently by the company, the more their expectation of better compensation and higher position increases. The more employees feel that they are responsible for work outcomes and for knowing how those outcomes affect others, the more motivating their work becomes. The more employees are given work responsibility, the more frustrated they become because they know that they will never get additional remuneration for it.

The more employees feel that they are responsible for work outcomes and for knowing how those outcomes affect others, the more motivating their work becomes. \

The group who is responsible for developing the strategies that result in an organization's competitive advantage is the Virtual Team Top management team Cross-Cultural team Super Management Team

Top management team

The outputs of an organization divided by all of its inputs is called its ______ productivity. Total Labor Total Capital Partial Total Factor

Total Factor

The component of an HRM system that focuses on helping employees to build the skills and abilities that will enable them to perform their jobs successfully is Quality Improvement Training and Development Synergistic Confusion Linguistic Reapplication

Training and Development

The premise that effective leaders possess personal qualities that set them apart from ineffective leaders is based on the ________ model. Developmental Path-Goal Trait Contingency

Trait

Bob tells his employees that if they sell a product today, he will give them a bonus. What kind of leadership style best resembles this approach? None of the choices best demonstrate this approach Transformational leadership Transactional leadership Charismatic Leadership

Transactional leadership

An employee's perception about the extent to which his or her effort will result in a given level of performance is called expectancy. True False

True

Contingency models of leadership take into account the context within which the manager acts T/F

True

Feedback from a performance appraisal system can serve a developmental purpose for managers. True False

True

The "chain of command" of an organization is the hierarchy of authority for that organization. True False

True

The mainframe is the master computer that controls the operations of all the other types of computers and digital devices as needed and can link them into one integrated system. true false

True

Which of the following defines a team? None of the other answers define a team a group that managers or nonmanagerial employees form to help achieve their own goals or meet their own needs a group whose members work intensely with one another to achieve a specific common goal or objective a group composed of the CEO, the president, and the heads of the most important departments

a group whose members work intensely with one another to achieve a specific common goal or objective

Because Alyce is a department manager, she has reward power. As a result of this power, she Is able to give raises provides technical expertise to her subordinates. is an expert in the eyes of her subordinates. None of these are an example of that kind of power

able to give pay raises

The financial ratio that measures how well the managers of the organization are creating value from the organization's assets is the ________ ratio. activity leverage current liquidity

activity

The most significant negative consequence of information overload is that a)senders have a sense that they are providing widespread education. b)receivers end up with a bewildering array of knowledge. c)receivers fail to distinguish between the important and the trivial.

c)receivers fail to distinguish between the important and the trivial.

The management of efficiency is an extremely important issue in most organizations, because increased efficiency generally helps decrease employee turnover decrease production costs. increase customer satisfaction.

decrease production costs.

The product life cycle is the way that ______ over time. a)the supply of a product changes in predictable patterns b)demand for a product changes in predictable patterns c)technological developments alter the design of particular products

demand for a product changes in predictable patterns

The process by which managers decide how to divide into specific jobs the tasks that have to be performed to provide customers with goods and services is known as job Design Policy Organization Permenancy

design

How hard an employee works on the job is referred to as Valence Value Affiliation Effort

effort

An employee's perception of the extent to which his or her effort will result in a given level of his or her performance is known as Equity Valence Hygiene Expectancy

expectancy

The way in which machines, robots, and people are grouped together in the production process is known as TQM. kanban. facilities layout. kaizen.

facilities layout.

Efficiency" refers to goods and services that are reliable, dependable, and satisfying and that do the job they were designed for. True False

false

Punishment involves removing a negative consequence when dysfunctional behaviors occur. True False

false

The creation and development of new products is known as synergy. True False

false

The type of control that managers typically use in the input stage of the process of transforming raw materials into finished goods is ________ control. feedback feedforward bureaucratic concurrent

feedforward

The manager of 24-7, a convenience store, keeps track of the average sale amount for each customer as a way of deciding on the product mix to be carried in the store. This is an example of ________ control. MBO Feedforward Output Input

input

The process by which one person exerts influence over others and inspires, motivates, and directs their activities is known as ________. change management empowerment time management leadership

leadership

A production process where the workers are stationary and a moving conveyor belt takes the product on to the next workstation so that it is assembled in a fixed sequence is known as lean manufacturing mass production batch production

mass production

The term ________ refers to the psychological forces that determine the direction of a person's behavior in an organization, a person's level of effort, and a person's level of persistence. resiliency adaptability motivation stimulus

motivation

A production process in which the product goes to whichever workstation is needed to perform the next operation is known as a ________ layout. Process Cellular Product Fixed-Position

process

Goods and services that are dependable, reliable, able to do what they were designed for and satisfying characterize quality service support efficiency responsiveness

quality

The set of activities in which managers generate a pool of qualified candidates for open positions is known as Recruitment Communication

recruitment

A JIT system none of the other answers are correct decreases total labor costs. increases buffer stock of inventory. reduces inventory holding costs.

reduces inventory holding costs.

When interviewers present a job applicant with a scenario that is likely to occur on the job and ask the applicant how he or she would respond, this type of question is known as a(n) ________ interview question Happiness Situational Constricting

situational

The operations management technique that has a goal of designing the machine-worker interface to increase production efficiency is quality circles. flexible manufacturing. the facilities layout. production system improvement.

the facilities layout.

Which of the following is a characteristic that distinguishes teams from groups? the intensity with which members work together There is no difference between teams and groups more member participation the frequency of meetings conducted

the intensity with which members work together

In the communication process, a receiver is a)any medium through which messages can be transmitted. b)the person or group for which the message is intended. c) one who encodes messages for transmission.

the person or group for which the message is intended.

In the communication process, information is shared between two or more individuals or groups in the ______ phase Transmission Filtering Encoding

transmission

A person who works for a company and works to create new or improved products for that company is an example of an intrapreneur. True False

true

According to Robert House, the path-goal theory focuses on what a leader can do to motivate subordinates to achieve organizational goals. True False

true

Collective bargaining is negotiation between labor unions and managers to resolve conflicts and disputes about important issues. True False

true

The NLRB conducts certification elections, which are held among the employees of an organization, to determine whether they want a union to represent their interests. True False

true

The amount of information that a communication medium can carry is known as information richness. True False

true

When a member's deviant behavior leads to a positive change in the group norm, it suggests that some deviant behavior can be functional for groups. True False

true

Acor, Ltd., bases sales representatives' pay on the percentage of sales dollars they generate. They are using a commission pay program. True False

true- Commission pay is another individual-based merit pay plan, where managers base pay on a percentage of sales.

Jennifer perceives that though she works harder than her coworker Kelly, she is paid the same. This is an example of negative reinforcement. extinction. underpayment inequity. serendipity

underpayment inequity.

A manager who is a transactional leader uses reward and coercive powers intellectually stimulates subordinates. encourages subordinates to grow. communicates vision to subordinates.

uses reward and coercive powers

Verbal communication is the use of ______ to encode a message. words in the spoken form only symbolic language, such as style of dress, words, whether written or spoken,

words, whether written or spoken,