Dealing with Confidential Information

Which of the following are fine to discuss with a customer?

-An internet article reviewing the latest LEAF -A press release about the new Armada

A Sales Consultant learns about new specifications for the latest Rogue. How do they know if it's fine to discuss them with a customer?

-If Nissan gives written permission to discuss the information -If the information has been made public

What is the confidentiality policy regarding Dealership personnel whose employment has ended?

They cannot reveal proprietary information unless and until it has been made public

When is it appropriate to discuss an upcoming national sales promotion with a customer?

After the promotion has been publicly introduced

The Nissan confidentiality policy applies to ________.

All Dealership personnel

A Service Manager would like to send emails to customers regarding an upcoming national service promotion. When is this allowed?

At the same time Nissan announces the promotion

A Dealer Principal learns that a Manager has revealed Dealer Advisory Board meeting details to a competitor. What should they do?

Immediately inform Nissan of the breach in confidentiality