DECA

Professional organizations are apt to have __________ entry requirements than trade associations. A. less current B. shorter C. stricter D. more lenient

C

A request made by an employee to a supervisor is an example of what type of communication? a. upward b. downward c. grapevine d. horizontally

a

Because Chinese businesspeople tend to take more time to make decisions, it is important for foreign businesspeople to be a. patient b. aggressive c. conceited d. intolerant

a

Daily customer traffic through a business makes it necessary to regularly A. clean floors. B. move displays. C. remodel space. D. build exhibits.

a

If a company is managing its information effectively, the data should be accurate and a. relevant b. skewed c. inconsistent d. positive

a

In business terms, income is the money a. recieved b. produced c. supplied d. spent

a

Jim was recently hired to manage sport events because his previous employer said that "Jim tried to improve his performance with each new challenge and set the standard for his coworkers to achieve." Jim demonstrates the trait of a. competition b. aggressive behavior c. negotiation d. time management

a

Most people are better able to handle change of they ______ it a. anticipate b. oppose c. avoid d. resist

a

Pricing is an important marketing fuction because the price of a good or service also affects its a. demand b. utility c. source d. trademark

a

The MIB Company uses protective computer-software programs to minimize losses associated with its customers' financial transactions. It is managing risks associated with A. security. B. purchasing. C. overhead. D. performance.

a

The use of robots in assembly-line work is a form of specialization involving a. capital goods b. natural resources c, capitalism d. human resources

a

Tim is the technology manager for the MSJ Company. Tim is responsible for backing up the computer system each evening to make sure that the company has a copy of each day's computer activities and transactions. On Tuesday evening, Tim was running late for a meeting and decided not to conduct the backup activities. Later that night, the computer system crashed and all of Tuesday's computer data was lost. By apologizing to his boss for making a poor decision and offering to work extra hours to help fix the problem, Tim was a. accepting the consequences of the decisions he made b. blaming others for the consequences of his actions c. promising not to make any mistakes in the future d. taking the time to make informed decisions

a

What form of currency is issued by the federal government? a. paper money b. brokerage bills c. corporate bonds d. certified notes

a

What is a benefit to a business of having written records of financial transactions? a. Information is accurate, accessible and meaningful b. accounting is simplified and less detailed c. expenses are reduced, and income is increased. d. investments are increased, and profit is reinvested

a

What often occurs when a nation's unemployment rate falls? a. the inflation rate increases b. the demand for money decreases c. tariffs decrease d. stock trades stabilize

a

What section of the statement of work (SOW) defines what the project will produce? A. Project deliverables B. Purpose statement C. Benefits and risks D. Schedule estimates

a

When coworkers casually discuss work -related topics at lunch, it is called ____ communication. a. informal b. ceremonial c. official d. external

a

Which of the following business functions monitors and controls the firms revenue and debt: a. finance b. operations c. licensing d. payroll

a

Which of the following email options provides a brief statement about the messages content a. subject b. send c. to d. reply

a

While performing her job, Kendra figured out how to solve a problem that has been affecting her department. Which of the following is the most efficient way for Kendra to share this knowledge with her coworkers: a. email b. company web site c. relational database d. telephone

a

Who is most likely to report directly to a corporation's chief executive officer (CEO)? A. Vice president of finance B. Regional marketing manager C. Production coordinator D. Board of Directors

a

Within the next three years, the PRM Company wants to set up an electronic data interchange with all of its suppliers. What type of organizational goal is PRM establishing? A. Technology B. Short-term C. Contingency D. Financial

a

a business can prevent its trade secrets from further disclosure to third parties by asking the court to issue a(n) a. injunction b. warrant c. appeal d. contract

a

What is usually the last step in the persuasion process? a. motivating others to act b. presenting your argument c. telling the truth d. making good suggestions

a.

. An employee's role in helping a business meet its organizational goals is affected by the employee's A. benefits package. B. job responsibilities. C. comfort with risk. D. networking abilities.

b

An effective technique for personalizing a telephone sales presentation is to a. ask the customer questions b. greet the customer by name c. use a merchandise approach d. call the prospect at home

b

As Tom uses his credit card to make purchases in a responsible manner, he should remember that credit is a(n) a. privilege b. loan c. asset d. tax

b

As Zack left work one evening, his supervisor made the following comment: "Zack, I liked the way you handled the upset customer situation. Keep up the good work!" The feedback Zack received was a. negative, external b. positive, external c. negative, internal d. positive, internal

b

Because projects have a specific beginning date and a specific ending date, it is important to manage __________ wisely. A. ideas B. time C. money D. statistics

b

Businesses operating in the global environment must be sensitive to different traditions, beliefs, and etiquette, which are ________ factors. a. political b. cultural c. economic d. intellectual

b

Ella developed a document that discusses the consequences of switching to a new payroll-processing vendor. What type of analytical report has ella prepared? a. troubleshooting guide b. feasibility study c. marketing plan d. letter of intent

b

If all of the individuals who own a business share unlimited liability for the business's losses, these individuals are part of a(n) a. private corporation b. general partnership c. "S" corporation d. public corporation

b

Information consists of facts and data for a specific sitiation or condition, and knowledge consists of _______ and ___________- that accumulate over time a. symbolism, transitions b. definition, competence c. data, expertise d. fabrications, creativity

c

Jack and Anna are U. S. businesspeople who are traveling to Brazil to meet with the president of a large Brazilian coffee-bean producer. A coworker tells them that the hand symbol that means "okay" in the United States is offensive to Brazilians. The coworker's comment suggests to Jack and Anna that they need be sensitive of their a. table manners b. tone of voice c. gestures d. gender differences

c

Mel is about to decide which job to take--using only the facts. As she compares and contrasts information about each job opportunity, Mel is showing that she is aware of which decision-making influence: A. Input B. Framing C. Logic D. Style

c

One way for employees to demonstrate a service orientation to customers is to reinforce verbal communication with a. good training methods b. vast personal knowledge c. positive body language d. effective pricing plans

c

One way to show empathy toward another person is to a. keep your distance b. be frank at all times c. share your own experiences d. resist involvemnet

c

The Anderson Convenience Store charged a customer with trying to cash a bad check and with using an expired credit card. The customer was engaged in what type of fraud? a. short-change b. price-ticket switching c. point-of-sale d. internal theft

c

The primary purpose of a research report is to a. support business decisions b. organize a problem c. summarize gathered information d. establish objectives

c

What is needed to post a wed page to a web site? a. wireless router b. PDF reader c. web server d. affiliate partner

c

What type of utility do malls and shopping centers provide a. form b. time c. place d. possession

c

When negotiating terms with a vendor, a business states that it wants all orders shipped within 24 hours of order placement. What negotiating tactic is the business using? A. Bargaining B. Limited authority C. Deadline driven D. Silence

c

Which of the following economic systems encourages competition in business: a. traditional b. socialist command c. market d. communist command

c

Which of the following is a production activity: A. Receiving B. Advertising C. Scheduling D. Marketing

c

Which of the following is a technique for effectively beginning an employment interview: a. speak loudly b. give a joke c. give name clearly d. tak the initiative

c

Which of the following is an example of an activity associated with the directing function of management: A. A manager coordinates the tasks of a cross-functional work team. B. Pedro interviews several applicants for an open position in the finance department. C. A manager disciplines an employee for inappropriate behavior in the workplace. D. Carmen recommends changes to increase outputs on the production line.

c

Which of the following is an example of an unsafe condition: a. falling asleep on the job b. horseplay c. broken handrail on a stairway d. using machinery before reading instructions

c

Which of the following is one of the major responsibilities of environmental law: a. Land Management b. Historic Preservation c. Conservation d. Production

c

Which of the following represents a primary business activity? a. designing b. scheduling c. marketing d. supervising

c

Why do businesses often recognize and reward the accomplishments of work teams? a. to provide feedback b. to obtain publicity c. to motivate members d. to recruit employees

c

. A potential benefit to businesses that implement continuous quality improvement processes is A. decreased profits. B. increased costs. C. decreased outputs. D. increased sales.

d

. Is it ethical for an employee to bypass internal business policies and sell expensive products to individuals or businesses without verifying their credit histories? A. Yes, various government regulations state that businesses must offer credit to all individuals and businesses. B. No, most companies provide employees with a great deal of flexibility in terms of following internal business policies. C. Yes, the employee is actually helping the business meet its financial goals more quickly by skipping an unnecessary step. D. No, the employee may be jeopardizing the business's financial well-being without first obtaining permission from management.

d

A barrier to effective listening is often the _____ of the listener. a. interest b. concentration c. patience d. attitude

d

An example of a physical communication barrier is a. emotional perceptions b. bias c. personal background d. noise

d

Desire for clothes, lawn care, and CDs would be classified as a. noneconomic wants b. services c. goods d. economic wants

d

Elaine, a buyer for a large retail chain, places a paper-goods order with Sheets Paper Company, one of five paper suppliers she uses, because Sheets has the best prices and can ship the order tomorrow. This is an example of a(n) ___________ order. A. standing B. blanket C. prepaid D. open

d

Employees can generally identify difficult customers a. after asking personal questions b. by observing customers' dress c. by listening to customer's accents d. during thier initial contact

d

Employees who handle customer complaints need to know how to a. defend the company at all costs b. please the customer at any cost c. ignore customer complaints d. listen with an open mind

d

Joe has a two-hour sales meeting with a new customer at 10 a.m. today. Early this morning, a vendor telephoned Joe to schedule a one-hour luncheon meeting to discuss a co-op advertising program. The vendor would like to meet at a restaurant that is 30 minutes from Joe's office at 1:00 p.m. today. Joe must be back at his office by 2:00 p.m. for an important computer training session. Should Joe meet with the vendor today? a. Yes. Joe can meet with the vendor after the vendor chages the lunch reservation to 12:45pm b. No. It is rude for the venfor to assume that Joe has time to meet today c. Yes. Joe can meet with the vendor after he reschedules his trainin session d. No. Joe would have only 30 minutes to meet with the vendor before he needs to return to the office.

d

One characteristic of letters of inquiry that businesses write to request information from other businesses is that they are a. formal b. complex c. social d. short

d

Putting $100 in a saving account today and earning 4% interest over the next year illustrates the concept of a. inflationary impact b. principal modification c. opprotunity cost d. the time value of money

d

Randy has three tasks that he must complete in the next two days. One task that he must do is to develop the production schedule for next week, which is due by 12:30 p.m. tomorrow and will take him approximately three hours to complete. Randy must also finish a PowerPoint presentation for a meeting at 4:00 today, which will take him approximately two hours to complete. And, he must prepare and place an order for parts by 1 p.m. today, so the order arrives by next Monday. It is currently 12:15 p.m. In what order should Randy prioritize his work load? a. Prepare and place the order; develop the production schedule; complete the PowerPoint presentation B. Develop the production schedule; prepare and place the order; complete the PowerPoint presentation C. Complete the PowerPoint presentation; prepare and place the order; develop the production schedule D. Prepare and place the order; complete the PowerPoint presentation; develop the production schedule

d

Since he likes to help others accomplish their personal goals, Gabe should consider a career that involves working with A. things. B. data. C. nature. D. people.

d

Tim and Lara are working on different types of project tasks at the same time. They are performing __________ activities. A. reverse B. chronological C. consecutive D. concurrent

d

To understand how team members perform their project tasks, project managers should possess __________ skills. A. negotiation B. interpersonal C. persuasive D. technical

d

What should project managers do when an unexpected situation occurs during the execution of a complex project? A. Get support B. Work overtime C. Reassign work D. Be flexible

d

When employees review and analyze financial reports and income data from different time frames, they are A. influencing others' opinions. B. informing customers. C. submitting evidence. D. comparing data.

d

Which of the following North American attitudes do many foreign businesspeople consider rude and arrogant behavior a. dedication and adaptability b. Politeness and inflexibility c. Honesty and patience d. Directness and Impatience

d

Which of the following ia an example of a Saudi Arabian custom that relates to gender: a. it is illegal to eat pork b. friday is the day of rest c. the "thumbs up" symbol is offensive d. women are not permitted to drive a car

d

Which of the following is a business risk associated with a failure to follow laws: A. Goal achievement B. Increased inventory C. Decreased quotas D. Government fines

d

Which of the following is a primary staffing consideration when a manager decides to hire a new employee: A. Reimbursement procedures B. Investment goals C. Communication methods D. Necessary skills

d

Which of the following is a relevent question for a job applicant to ask during an employment interview: a. what is your annual salary? b. are there any good restaurants nearby? c. why didnt the sales department meet its goals last month? d. what type of training do you provide for this position?

d

Which of the following is an example of a "stop" worf that a search engine is most likely to ignore when retrieveing query results a. hat b.. cop c. sew d. the

d

when reviewing your education and experience to help assess strengths and weaknesses, look for a. mistakes b. choices c. talents d. patterns

d

To have an effective knowledge-management processes, businesses need their employees to have a(n) _______ attitude a. curious b. cautious c. argumentative d. transparent

d.

. It is important for employees to follow the rules of conduct established by management to A. maintain a consistent and fair work environment. B. ensure that everyone is compensated the same way. C. prevent workplace conflict. D. reduce the need for professional development.

A

Caitlin is the manager for a busy accounting department and has decided not to replace the payroll specialist who recently resigned. She wants Martin, who currently handles the firm's accounts-receivable, and David, the accounts-payable clerk, to jointly take over the payroll-processing responsibilities. She also wants her assistant Fiona to take over some Martin's and David's current tasks. What organizing activity is Caitlin performing? A. Training employees B. Providing feedback C. Establishing goals D. Reallocating resources

D

Most businesses provide employee orientation as soon as new employees report for work because a. orientation focuses on specific job tasks b. that is when employees are anxious to learn c. employees can learn everything in the beginning d. employees can't work untul they have been oriented

b

One way to reduce the risk of identity theft is by a. diabling computer virus software b. shredding old bank statements c. storing passwords on web browsers d. photocoping credit-card receipts

b

Participating in ongoing training and education programs often helps workers to A. update their résumés. B. advance in their careers. C. define short-term goals. D. change their work ethics.

b

People who have limited work experience often include what type of references on their résumés? A. Family B. Personal C. Social D. Private

b

The most effiecient way to verify a customer's shipping address is by a. mailing a letter of inquiry b. telephoning the customer c. asking a coworker d. checking the yellow pages

b

Tony likes to make his own decisions and act without influende or direction from anyone else. He can be described as a. dependent b. independent .c. insecure d. egotistical

b

What type of business record can a gift shop review to determine how many customers purchased items on a tuesday? a. quarterly credit statements b. daily sales receipts c. cash balances d. inventory status records

b

When Jeremy develops his personal budget, he should categorize the money that he spends on food, clothing, and entertainment as a. fixed costs b. variable expenses c. relational outflows d. periodic investments

b

When attending a business meeting in France it is important for U.S. businesspeople to a. speak loudly b. dress conservatively c. arrive unannounced d. bring gifts

b

When participating in a project-status meeting, it is important for a participant to a. monopolize the conversation b. be prepared to provide an update c. provide infomation about new company policies d. take notes for the group

b

Which of the following is NOT a benefit of a post-implementation review? A. Identifying cost-savings opportunities for future projects B. Identifying cost-savings opportunities for the current project C. Identifying ways to improve project planning D. Identifying ways to improve the company's processes

b

Which of the following is a legal consideration for a business's operations-management function: a. determining how to invest company resources b. following local fre ordinances c. adhering to advertising laws d. pricing products fairly

b

Which of the following is a personal benefit of being interested in and enthusiastic about your job a. it helps to motivate others b. it helps you enjoy your job c. it helps you find new jobs d. it helps in exploring other activities

b

Which of the following is a situation indicating a problem with product durability: A. A customer returns a recently-purchased sweater because it is the wrong size. B. A customer complains that her/his new cell-phone battery quit working after one week. C. A customer complains to a restaurant server that his/her steak is too rare. D. A customer returns a software package because it does not work with her/his computer.

b

Which of the following is a true statement about scheduling: a. schduling for business is the same thing as personal scheduling b. both manufacturers and service businesses rely on scheduling c. many businesses do not need to use scheduling d. scheduling consists of one main activity, sequencing

b

Which of the following is an element of the planning function of management: A. Monitoring work B. Setting goals C. Training employees D. Assessing performance

b

Which of the following is an example of a raw material that a business might inventory for production use: A. Toothpaste B. Wood C. Stapler D. Chair

b

Why do project managers develop a work breakdown structure (WBS) for complex projects? A. To provide stakeholders with project objectives B. To identify and better manage all project activities C. To provide team members with feedback for improvement D. To communicate costs associated with the project

b

which of the following is a characteristic common to all integrated software packages: a. calculates breakeven points b. performs interrelated functions c. requires minimal training d. includes forecasting tools

b

A benefit of using project-management software is that it a. provides job training for team members b. eliminates computer coding problems c. creates a variety of evaluative reports d. reduced the need to monitor costs

c

An advantage to a business that uses Capability Maturity Model Integration (CMMI) software is that it A. implements the business's online permission-based marketing efforts. B. provides the business with confidential information about its competitors. C. guides continuous improvement efforts throughout many levels of the organization. D. summarizes changes related to the gross national product.

c

Before closing a project, the project manager, team, and stakeholders must agree that the A. project has stayed within budget. B. resources have been used efficiently. C. objectives have been achieved. D. members are ready to resume their regular duties.

c

Certificates of deposits (CD's) and collectibles are types of a. securities b. accounts c. investments d. earnings

c