DECA Business Exam

A customer is looking at an expensive product, but Vaughn knows that the product won't actually meet the customer's needs. Instead, he suggests a less expensive model that will be a better fit. Vaughn is building trust in his relationship with the customer by demonstrating A. dependability. C. consistency. B. transparency. D. loyalty.

B Transparency.

Which of the following responses to a difficult situation would damage your professional image: A. Listening without interrupting C. Showing empathy toward others B. Using inappropriate language D. Controlling your facial expression

B Using inappropriate language.

Which of the following should you be sure to do when taking notes: A. Use correct spelling and grammar. B. Write as legibly as possible. C. Write in complete sentences. D. Try to write down everything the teacher says.

B Write as legibly as possible.

What is it important for an applicant to do during a job interview in order to be able to answer questions adequately? A. Respond quickly C. Listen carefully B. Talk rapidly D. Dress appropriately

C Listen carefully. In order to answer questions adequately, an applicant should listen carefully to the interviewer

Addison wants to encourage the speaker who is giving a presentation to her class, so she nods when the speaker makes a good point, makes eye contact, and uses other forms of __________ communication. A. negative C. nonverbal B. verbal D. written

C Nonverbal.

Which of the following is an effective strategy for identifying important information while reading: A. Skimming the text instead of reading it all word for word B. Skipping the preface and introduction to spend more time on the main content C. Paying special attention to headings, titles, and graphics D. Reading only the first and last paragraphs of the text

C Paying special attention to headings, titles, and graphics.

Businesses develop specific policies in order to increase their A. company benefits. C. sales and profits. B. employees' morale. D. inventory levels.

C Sales and profits.

It is best to organize a report in chronological order when the subject matter is A. appeal-based. C. time-oriented. B. based on opinion. D. problem-oriented.

C Time-oriented.

In what type of market structure is it usually the most difficult for businesses to develop and grow? A. Mixed C. Traditional B. Capitalist D. Socialist

C Traditional. A traditional economy is a system in which people produce only what they must have in order to exist

What do you need to know in order to differentiate between consumer and industrial goods or services? A. Who sold the product and at what price? B. Who produced the product? C. Who bought the product and for what purpose? D. Who bought the product?

C Who bought the product and for what purpose?

Adapting to a new situation is most likely to help a person A. avoid facing change. C. develop confidence. B. eliminate stress. D. stay comfortable.

C Develop confidence.

Which of the following is an example of an informational message geared toward an external audience: A. A print advertisement C. An inventory report B. An employee handbook D. An office calendar

A A print advertisement. Informational messages involve communicating data, facts, or knowledge to a message receiver

It is effective to follow a step-by-step order when applying written directions to A. achieve tasks. C. read materials. B. give commands. D. take notes.

A Achieve tasks.

One way to effectively contribute to a group discussion when you don't know much about the topic being discussed is to A. ask questions to clarify what someone else is saying. B. bring up a different topic that you know more about. C. let the more informed group members handle the conversation. D. quickly form an opinion to share with the group.

A Ask questions to clarify what someone else is saying.

Those who are in favor of socialism believe that an important advantage of a socialist command economy is A. benefit programs. C. higher profits. B. increased competition. D. lower taxes.

A Benefit program.

Recently, the number of homes for sale in a metropolitan area has increased tremendously. However, the number of potential homeowners has declined. This market condition is called a A. buyer's market. C. law of demand. B. law of supply. D. seller's market.

A Buyer's market.

Ross supervises a team of employees, and he enforces a strict policy against tardiness, sternly criticizing his employees when they are late. However, Ross regularly comes in late to work and misses important meetings. Ross's integrity is lacking because he A. does not act in accordance with his values. C. is not honest with his staff. B. does not have any values. D. does not respect confidentiality or privacy.

A Does not act in accordance with his values.

What do individuals often identify when assessing their personal strengths and weaknesses? A. Interests C. Benefits B. Careers D. Risks

A Interests.

Which of the following is an example of personal financial information: A. Paystub C. Expense report B. Sales invoice D. Accounts payable record

A Paystub.

When posting to social media, business employees should understand that A. social media posts do not have the same legal protection as private conversations. B. there is no need to keep their personal and business lives separate. C. their personal messages have no effect on their employer. D. employers using social media to make employment decisions are protected by law.

A Social media posts do not have the same legal protection as private conversations.

When customers complain, what is the general rule that business personnel follows in order to assure that customers receive fair and consistent treatment? A. Store policy C. Customer service plan B. Store procedure D. Customer complaint plan

A Store policy.

Which step in the process of maintaining a positive attitude includes "thought stopping"? A. Think positively C. Have a sense of humor B. Surround yourself with positive people D. Act positively

A Think positively.

What is one of the qualities of a good telephone voice? A. Varying tone C. Monotone B. Stern control D. Decisiveness

A Varying tone.

Which of the following individuals is showing empathy: A. Victoria listens carefully to what others say. B. Rico likes to say exactly what he thinks. C. Bret prefers not to share his experiences. D. Nikki is a very quiet person who keeps to herself.

A Victoria listens carefully to what others say.

When you know what your values are and align your behavior with them, you will A. feel conflicted in your decision-making. B. be able to set priorities and goals easily. C. find fulfillment in career but not personal life. D. never again struggle with an ethical dilemma.

B Be able to set priorities and goals easily.

What type of difficult customer may be the most trying on your patience and do the most damage to the image of your business? A. Domineering/Superior C. Suspicious B. Disagreeable D. Slow/Methodical

B Disagreeable.

Which of the following is a true statement about emotional intelligence: A. Emotional intelligence means ignoring your emotions. B. Emotional intelligence can be defined in different ways. C. Emotional intelligence means being an emotional person. D. Emotional intelligence is less important than traditional intelligence.

B Emotional intelligence can be defined in different ways.

When a group confronts a conflict, it is a good idea to A. remain judgmental. C. compromise on some points. B. establish boundaries. D. apologize for disagreeing.

B Establish boundaries. When a group meets to confront a conflict, it is a good idea to establish boundaries (rules).

What is the first step you should take when resolving an ethical dilemma? A. Figure out who's affected. C. Consider all your potential actions. B. Identify the dilemma. D. Reflect on the outcome.

B Identify the dilemma.

It is important for effective leaders to be positive role models because A. most people tend to take unnecessary risks. B. people often imitate the behavior of their leaders. C. most people do not want to assume responsibility for their actions. D. people do not want to learn from their own mistakes.

B People often imitate the behavior of their leaders.

When providing legitimate responses to inquiries, it is usually best to begin by A. giving a standard response. C. making assumptions. B. providing an appropriate answer. D. being sympathetic.

B Providing an appropriate answer.

A company consistently fulfills its brand promise by using A. external publicity. C. product-line extensions. B. touchpoints. D. tangible services.

B Touchpoints.

Which of the following people best demonstrates a commitment to his/her job: A. Shay does the bare minimum amount of work to get by. B. A manager insists that everyone arrive at the exact same time. C. Aria agrees to work late to reach an important deadline. D. Rob ignores meeting requests when he does not want to go.

C Aria agrees to work late to reach an important deadline.

Which of the following is a guideline that employees should follow to be effective listeners: A. Interrupt often C. Ask questions B. Ignore body language D. Read directions

C Ask questions.

A characteristic of an effective communicator is that s/he A. sounds like a recording. C. commands attention. B. speaks in a monotone. D. uses frequent mannerisms

C Commands attention.

Which of the following comments by a supervisor is an example of destructive criticism? A. "If you try to work when you have such a cold, you may give it to customers." B. "Try both methods and decide which works better." C. "I would prefer that you do the job this way." D. "You must be stupid if you don't know how to do that by now."

D "You must be stupid if you don't know how to do that by now."

Candace accidentally opens an email sent by her employer with a subject line titled "Confidential information for Alyssa." What should Candace do? A. Ask Alyssa if she was expecting an important email. B. Read it and share the information with Alyssa. C. Forward the email message to Alyssa. D. Close the email and tell her employer what happened.

D Close the email and tell her employer what happened. T

The Putnam Company requires its employees to use the Modern Language Association (MLA) stylebook when writing business documents because it provides A. accuracy. C. flexibility. B. creativity. D. consistency.

D Consistency.

Being tactful is an example of what type of behavior builds positive working relationships? A. Being cooperative C. Getting to know others on your work team B. Carrying your own weight D. Demonstrating courtesy and respect

D Demonstrating courtesy and respect.

Which of the following is a characteristic of someone who leads by example: : A. Pessimistic C. Plays favorites B. Disinterested D. Enthusiastic

D Enthusiastic.

Maria and Marcos work together and occasionally speak to each other in their native language and bring native foods to share with coworkers. Brett, a new employee, began to make fun of them because their __________ was different from his A. formal education C. lifestyle B. mental ability D. ethnic heritage

D Ethnic heritage.

Camilla believes that women tend to work more efficiently and focus more on important details than men do. Camilla's personal bias is associated with a stereotype based on A. education. C. culture. B. age. D. gender.

D Gender.

When Jody finished her assigned duties, she began looking for another project that needed to be completed. Which of the following traits is Jody demonstrating: A. Assertiveness C. Interdependence B. Innovation D. Initiative

D Initiative.

To sell sweatshirts, jackets, and T-shirts imprinted with ABC University's logo, the Collegiate Sportswear Company pays royalties to the university. What type of business ownership does this situation exemplify? A. General partnership C. Multi-level marketing B. Business-format franchise D. Licensing agreement

D Licensing agreement. A licensing agreement is a business structure that requires the authorization or permission from an owner to another entity to use trademarked, copyrighted (e.g., logo, name), or patented material for a specific activity during a specific time period for the profit of both parties

Which of the following is a factor that prevents some private enterprise systems from being considered pure private enterprise systems: A. Lack of any government regulation C. Government quotas on production B. Partial government ownership of a business D. Limited amount of government control

D Limited amount of government control.

To have a high tolerance for ambiguity, what must individuals learn to accept? A. Risk is always rewarded. C. Contingency plans are unnecessary. B. Failure is not an option. D. Outcomes are often uncertain.

D Outcomes are often uncertain.

What must happen before the consumption of any economic goods can take place? A. Payment C. Capitalism B. Scarcity D. Production

D Production.

It is appropriate for a participant to ask questions during a staff meeting when? A. s/he does not agree with the speaker. C. the agenda is being distributed. B. another participant is speaking. D. s/he needs a point clarified.

D S/He needs a point clarified.

When planning to make your vision a reality, you must first consider A. how many volunteers to hire. C. your personal financial goals. B. the wording of your mission statement. D. the resources that you will need.

D The resources that you will need.

A business that produces a product should be socially responsible to the __________ of the product. A. producers C. endorsers B. providers D. users

D Users.