Diplomatic Protocol

3. The most commonly preferred conflict resolution mode for project managers is:

B. Confrontation

4. Which conflict resolution mode is equivalent to problem solving?

B. Confrontation

3. The major behavioral issue in getting an organization to accept and use a project management methodology effectively is:

B. Multiple boss reporting

9. A project manager who allows workers to be actively involved with the project manager in making decisions would be using which leadership style?

B. Participative/democratic

2. In which organization form would the project manager possess the greatest amount of authority?

B. Projectized

4. In which organizational form is the project manager least likely to share resources with other projects?

B. Projectized

6. In which organizational form is the worker in the greatest jeopardy of losing his or her job if the project gets canceled?

B. Projectized

1. Project managers believe that the most commonly occurring conflict is:

B. Schedules

1.You have been sent on a business trip to visit one of the companies bidding on a contract to be awarded by your company. You are there to determine the validity of the information in its proposal. They take you to dinner one evening at a very expensive restaurant. When the bill comes, you should:

B. Thank them for their generosity and tell them that you prefer to pay for your own meal.

15. Which of the following would not be regarded as a secondary definition of project success?.

B. The deliverables are met but OSHA and EPA laws are violated.

14. A project is terminated early because the technology cannot be developed, and the resources are applied to another project that ends up being successful. Which of the following is true concerning the first project?

B. The first project is a success if the termination is done early enough before additional resources are squandered.

6. Large projects are managed by:

B. The project or program office for that project

6. Conflicts between the project and line managers are most often resolved by:

B. The project sponsor

7. The most common threshold limits on when to use the project management methodology are:

B. The size of the project (i.e., $) and

10. You have been assigned as the project manager for a large project in the Pacific Rim. This is a very important project for both your company and the client. In your first meeting with the client, you are presented with a very expensive gift for yourself and another expensive gift for your spouse. You were told by your company that this is considered an acceptable custom when doing work in this country. You should:

C. Gracefully accept both gifts and report both gifts to your company.

3. Which of the following is usually not part of the criteria for project success?

C. Meeting at least 75 percent of specification requirements.

2. The conflict that generally is the most damaging to the project when it occurs is:

C. Personalities

6. You just discovered that the company where your brother-in-law is employed has submitted a proposal to your company. Your brother-in-law has asked you to do everything possible to make sure that his company will win the contract because his job may be in jeopardy. You should:

C. Report the conflict of interest to your superior, the project sponsor, or the corporate legal group.

3. You are preparing for a customer interface meeting and your project sponsor asks you to lie to the customer about certain test results. You should:.

C. Report the matter to either your superior or the corporate legal group for advice.

11. Your company is looking at the purchase of some property for a new plant. You are part of the committee making the final decision. You discover that the owner of a local auto dealership from whom you purchase family cars owns one of the properties. The owner of the dealership tells you in confidence that he will give you a new model car to use for free for up to three years if your company purchases his property for the new plant. You should:.

C. Report the matter to your superior, the project sponsor, or the corporate legal group for advice.

5. You have submitted a proposal to a client as part of a competitive bidding effort. One of the people evaluating your bid informs you that it is customary to send them some gifts in order to have a better chance of winning the contract. You should:

C. Report the matter to your superior, the project sponsor, or the corporate legal group for advice.

2. You are preparing a proposal in response to a request for proposal (RFP) from a potentially important client. The salesperson in your company working on the proposal tells you to "lie" in the proposal to improve the company's chance of winning the contract. You should:

C. Report the matter to your superior, the project sponsor, or the corporate legal group.

4. One of the project managers in your company approaches you with a request to use some of the charge numbers from your project (which is currently running under budget) for work on their project (which is currently running over budget). Your contract is a cost-reimbursable contract for a client external to your company. You should:

C. Report the matter to your superior, the project sponsor, or the corporate legal group.

5. The person responsible for assigning the resources to a project is most often:

C. The line manager

13. Having too many life-cycle phases may be detrimental because:

C. The project manager will spend too much time planning for gate review meetings rather than managing the phases.

4. The major difference between a project and a program is usually:

C. The time frame

1. The traditional competing constraints on a project are:

C. Time, cost, and quality and/or scope

11. Standardization and control are benefits usually attributed to:

C. Use of life cycle-phases

6. You have been placed in charge of a project team. The majority of the team members have less than two years of experience working on project teams and most of the 176 Management Functions people have never worked with you previously. The leadership style you would most likely select would be:

A. Telling

2. The most common terminology for a reusable project management methodology is:

A. Template

22. You are managing a multinational project from your office in Chicago. Half of your project team are from a foreign country but are living in Chicago while working on your project. These people inform you that two days during next week are national religious holidays in their country and they will be observing the holiday by not coming into work. You should:

A. Respect their beliefs and say nothing.

3. If a project manager possesses penalty (or coercive) power, he or she most likely also possesses:

A. Reward power

16. Your customer has demanded to see the "raw data" test results from last week's testing. Usually the test results are not released to customers until after the company reaches a conclusion on the meaning of the test results. Your customer has heard through the grapevine that the testing showed poor results. Management has left the entire decision up to you. You should:

A. Show the results and explain that it is simply raw data and that your company's interpretation of the results will be forthcoming.

7. In which type of matrix structure would a project manager most likely have a command of technology?

A. Strong matrix

1. Which of the following leadership styles most frequently creates "additional" time robbers for a project manager?

A. Telling

23. PMI® informs you that one of your team members who took the PMP® exam last week and passed may have had the answers to the questions in advance provided to him by some of your other team members who are also PMP® credential holders and were tutoring him. PMI is asking for your support in the investigation. You should:

A. Assist PMI in the investigation of the violation.

1. In which organizational form is it most difficult to integrate project activities?

A. Classical/traditional

5. In which organizational form do project managers have the greatest likelihood of possessing reward power and have a wage-and-salary administration function? (The project and line manager are the same person.)

A. Classical/traditional

10. One way to validate the successful implementation of project management is by looking at the number and magnitude of the conflicts requiring:

A. Executive involvement

4. Which of the following is generally not a benefit achieved from using project management?

A. Flexibility in the project's end date

4. Most people believe that the best way to train someone in project management is through:

A. On-the-job training

8. A grouping of projects is called a:

A. Program

1. During project staffing, the primary role of senior management is in the selection of the:

A. Project manager

7. Your company does only projects. If the projects performed by your company are for customers external to your company and a profit criterion exists on the project, then your organization is most likely:

A. Project-driven

19. You have just received last month's earned-value information that must be shown to the customer in the monthly status review meeting. Last month's data showed unfavorable variances that exceeded the permissible threshold limits on time and cost variances. This was the result of a prolonged power outage in the manufacturing area. Your manufacturing engineer tells you that this is not a problem and next month you will be right on target on time and cost as you have been in the last five months. You should:

A. Provide the data to the customer and be truthful in the explanation of the variances.

7. As a project begins to wind down, the project manager should:

A. Release all nonessential personnel so that they can be assigned to other projects

2. Which of the following is not part of the definition of a project?

A. Repetitive activities

24. One of your team members has been with you for the past year since her graduation from college. The team member informs you that she is now a PMP® credential holder and shows you her certificate from PMI acknowledging this. You wonder how she was qualified to take the exam since she had no prior work experience prior to joining your company one year ago. You should:

A. Report this to PMI as a possible violation.

4. Five people are in attendance in a meeting and are communicating with one another. How many two-way channels of communication are present?

C. 10

10. A project manager who dictates all decisions and does not allow for any participation by the workers would be using which leadership style?

C. Autocratic

3. The primary benefit of capturing lessons learned is to:

C. Benefit the entire company on a continuous basis

3. Which of the following time robbers would a project manager most likely want to handle by himself or herself rather than through delegation to equally qualified team members?

C. Conflicting directives from the executive sponsor

2. Which form of power do project managers that have a command of technology and are leading R&D projects most frequently use?

C. Expert power

5. Projects that remain almost entirely within one functional area are best managed by the:

C. Functional manager

1.A structured process for managing a multitude of projects is most commonly referred to as:

D. A project management methodology

2. The person responsible for the identification of a best practice is the:

D. All of the above PMP and CAPM are registered marks of the Project Management Institute, Inc. Case Study 313

2. During project staffing, the primary role of line management is:

D. Assigning functional resources based upon availability and the skill set needed

1. Lessons learned and best practices are captured:

D. At all times but primarily at the closure of each life cycle phase

5. In staffing negotiations with the line manager, you identify a work package that requires a skill set of a grade 7 worker. The line manager informs you that he will assign a grade 6 and a grade 8 worker. You should:

D. Be happy! You have two workers.

12. Your company has embarked upon a large project (with you as project manager) and as an output from the project there will be some toxic waste as residue from the manufacturing operations. A subsidiary plan has been developed for the containment and removal of the toxic waste and no environmental danger exists. This information on toxic waste has not been made available to the general public as yet, and the general public does not appear to know about this waste problem. During an interview with local newspaper personnel you are discussing the new project and the question of environmental concerns comes up. You should:

D. Be truthful and reply as delicately as possible. Studying Tips for the Pmi® Project Management Certification Exam 291 292 Special Topics

12. The most difficult decision for an executive sponsor to make at the end-of-phase review meeting is to:

D. Cancel the project.

18. Your company has a policy that all company-sensitive material must be stored in locked filing cabinets at the end of each day. One of your employees has received several notices from the security office for violating this policy. You should:

D. Counsel the employee as well as other team members on the importance of confidentiality and the possible consequences for violations.

2. Which of the following leadership styles most frequently creates "additional" time robbers for the project team?

D. Delegating

7. You have been placed in charge of a new project team and are fortunate to have been assigned the same people that worked for you on your last two projects. Both previous projects were very successful and the team performed as a high-performance team. The leadership style you would most likely use on the new project would be:

D. Delegating

1. Which of the following is not one of the sources of authority for a project manager?

D. Delegation from subordinates

14. You are managing a project for an external client. Your company developed a new testing procedure to validate certain properties of a product and the new testing procedure was developed entirely with internal funds. Your company owns all of the intellectual property rights associated with the new test. The workers who developed the new test used one of the components developed for your current customer as part of the experimental process. The results using the new test showed that the component would actually exceed the customer's expectations. You should:

D. Discuss the release of this information with your legal department and senior management before taking any action.

15. Using the same scenario as in the previous question, assume that the new test procedure that is expected to be more accurate than the old test procedure indicates that performance will not meet customer specifications, whereas the old test indicates that customer specifications will be barely met. You should:

D. Discuss the release of this information with your legal department and senior management before taking any action.

7. As part of a proposal evaluation team, you have discovered that the contract will be awarded to Alpha Company and that a formal announcement will be made in two days. The price of Alpha Company's stock may just skyrocket because of this contract award. You should:

D. Do nothing about stock purchases until after the formal announcement has been made.

8. Your company has decided to cancel a contract with Beta Company. Only a handful of employees know about this upcoming cancellation. The announcement of the cancellation will be made in about two days. You own several shares of Beta Company stock and know full well that the stock will plunge on the bad news. You should:

D. Do nothing until after the formal announcement is made.

3. A project manager is far more likely to succeed if it is obvious to everyone that:

D. Executive management has officially appointed the project manager.

17. One of your team members plays golf with your external customer's project manager. You discover that the employee has been feeding the customer company-sensitive information. You should:

D. Explain to the employee the ramifications of his actions and that he still represents the company when not at work; then report this as a violation.

13. As a project manager, you establish a project policy that you, in advance of the meeting, review all handouts presented to your external customer during project status review meetings. While reviewing the handouts, you notice that one slide contains company confidential information. Presenting this information to the customer would certainly enhance good will. You should:

D. First discuss the situation with the team member that created the slide and then discuss the possible violation with senior management and the legal department before taking any action.

9. You are performing a two-day quality audit of one of your suppliers. The supplier asks you to remain a few more days so that they can take you out deep-sea fishing and gambling at the local casino. You should:

D. Gracefully decline their invitation.

8. A project manager provides a verbal set of instructions to two team members on how to perform a specific test. Without agreeing or disagreeing with the project manager, the two employees leave the project manager's office. Later, the project manager discovers that the tests were not conducted according to his instructions. The most probable cause of failure would be:

D. Lack of feedback on instructions

11. A project manager that allows the team to make virtually all of the decisions without any involvement by the project manager would be using which leadership style?

D. Laissez-faire

9. Project management methodologies often work best if they are structured around:

D. Life-cycle phases

4. A project manager with a history of success in meeting deliverables and in working with team members would most likely possess a great deal of:

D. Referent power

20. You are working in a foreign country where it is customary for a customer to present gifts to the contractor's project manager throughout the project as a way of showing appreciation. Declining the gifts would be perceived by the customer as an insult. Your company has a policy on how to report gifts received. The best way to handle this situation would be to:

D. Report all gifts even though the policy says that some gifts need not be reported.

6. You priced out a project at 1,000 hours assuming a grade 7 employee would be assigned. The line manager assigns a grade 9 employee. This will result in a significant cost overrun. The project manager should:

D. See if the grade 9 can do the job in less time 142 Organizing and Staffing the Project Office and Team

5. Most project managers are motivated by which level of Maslow's hierarchy of human needs?

D. Self-actualization

25. Four companies have responded to your RFP. Each proposal has a different technical solution to your problem and each proposal states that the information in the proposal is company-proprietary knowledge and not to be shared with anyone. After evaluation of the proposals, you discover that the best technical approach is from the highest bidder. You are unhappy about this. You decide to show the proposal from the highest bidder to the lowest bidder to see if the lowest bidder can provide the same technical solution but at a lower cost. This situation is:

D. Unacceptable and is a violation of the Code of Professional Conduct

3. In which organizational form does the project manager often have the least amount of authority?

D. Weak matrix

5. Which conflict resolution mode avoids a conflict temporarily rather than solving it?

D. Withdrawal