DNTA1337 EXAM Review

What is the proper sequence of recording appointment entries?1. Write the appointment card for the patient.2. Double-check to ensure the information is entered correctly.3. Make the complete entry in the appointment book or software system.

3, 1, 2

Approximately one file guide should be used for every ____ folders, depending on the size of the folders.

5 to 10

Which of the following situations may involve a HIPAA violation?

A patient's dental records are sent by an unsecured email to another dentist

_______ is the means or process of recording, classifying, and summarizing financial transactions.

Accounting

What happens to expenses once they are incurred by a dental practice?

Accounts payable

Which type of preventive recall system is least expensive?

Advance recall system

Which item is the most commonly used system for patient filing because it is the easiest and follows basic rules of indexing?

Alphabetic

Which type of filing system is best used for filing patient charts?

Alphabetical

Patients who have been treated in the last 3 years are considered:

Active patients

What component of a computer enables it to store temporary data and programs?

Memory

What should be considered about a patient with an emergency?

The patient should come at the first available appointment time.

Mr. Butler's account is 3-months past due and Dr. Smith brings this to his attention when he notices the debt in the patient's dental chart while doing his examination. What is wrong with this situation?

The patient's financial situation should not be part of the dental chart.

Which of the following is not a goal of efficient appointment scheduling?

To comply with HIPAA requirements related to appointment length

HIPAA regulates the electronic transfer of protected patient information to ensure its security.

True

Insurance claim information is part of the patient's financial records.

True

Which statement is correct concerning appointment books?

Units of 10-, 15-, or 30-minute intervals should be used.

Under which category would the salary of a dental hygienist, who works full time and is awarded a 25% daily commission, reside?

Variable overhead

Each employee must complete a _______ form for tax purposes.

W-4

What should not be asked of a patient calling with a dental emergency?

What type of insurance do you have?

When is appointment scheduling most effective?

When only one person is responsible for the scheduling.

The _____ is the core of the business side of the dental practice.

business office

After the ______ has completed the case presentation to the patient, the ______ may be asked to handle the discussion of the fees involved.

dentist; business assistant

What is the name given to a notice that is attached to a stored item to signal that the quantity of the item is low and additional supplies are needed?

Reorder tag

Which of the following helps to account for shipping delays when managing an inventory system in a dental office?

The lead time

Of the parties involved in dental insurance, who is the carrier?

The party that pays the claims and collects the premiums

Participation in which program means that the dentist has contracted to provide to subscribers all or most of the dental services covered under the program, in return for payment on a per capita basis?

Capitation program

Mrs. Jones has now missed her second appointment without 24-hours notice. What steps might the practice consider to prevent this from happening again?

Charge a fee for no-shows

Which form is generated for each patient that contains his or her name, current charges, previous balance, and treatment completed that day?

Charge slip

What type of filing system is best used to ensure that recall patients are scheduled for their appointments?

Chronologic

Which file system would be most appropriate for the patient recall system?

Chronologic

Which of the following are considered important procedures to assure the security of patient protected information?

Close a patient's electronic file when finished using it

The dental assistant must use which of the following when reporting dental procedures and filing insurance forms?

Code on Dental Procedures and Nomenclature

Which statement is incorrect concerning the HIPAA electronic safeguards?

Computer screens can never be in plain sight of patients.

Which accounts receivable method can be backed up on a flash drive?

Computer system

After a recall patient's teeth are cleaned and examined by the dentist, he or she is provided with an appointment for the next visit. What type of recall system is this?

Continuing appointment

Which question should not be asked of a patient calling with a dental emergency?

Do you have dental insurance?

Which of the following is necessary to achieve organizational goals and team-oriented employee satisfaction?

Effective management

For a practice that schedules patients in 15-minute units, how many units would be scheduled for an appointment expected to last 2 hours?

Eight

A reorder tag is placed on a patient's chart to alert the scheduler when a recall appointment is due.

False

Chronologic filing arranges files by color and is frequently used to recall patients for periodic maintenance visits.

False

Onsite backup of electronic patient records is sufficient to secure essential clinical files.

False

_______ includes business expenses that continue consistently; these are costs that are incurred regardless of whether the dentist is in the office and whether professional services are actually being provided.

Fixed overhead

______ pay is the total pay before deductions are subtracted.

Gross

When is the best time to see young children in the dental office?

In the morning

Patients who have not been treated in the last 3 years are considered:

Inactive patients

What information is collected on patient registration forms?

Information indicating the patient's coverage under a dental insurance plan

Ms. Jones needs an appointment scheduled for denture delivery. The dentist indicates to the front office staff that she needs 5 units booked in the operatory for the procedure. How much time does this equate to?

It depends on how many minutes the office assigns to each unit

How often should a patient be scheduled for recall visits that include an examination, x-ray imaging, and prophylaxis?

It is up to the dentist to determine.

What is one of the most important responsibilities of the dental office business assistant?

Maintaining accurate and complete records

Which is not part of the patient's financial records?

Medical history

Which of the following is not an example of dental insurance fraud?

Not filing the claim

Which items should be blocked out on the appointment book? Downtime

Office hours

Who is a patient of record?

One who has been seen in the practice before

In which record would you look to find treatment plans for a patient?

Patient dental records

What is not a part of the patient's dental records?

Payment for dental services

Where would you look to find expense records such as receipts and paid bills?

Practice business records

Before treatment, which form can be submitted to the insurance carrier to request information on what the insurance company covers and any additional patient payments or copayments?

Pretreatment estimate

What does not affect the reordering of supplies?

Purge tabs

In this recall system, the patient's name is placed on a list corresponding to the month of the next recall visit, at which time the patient is called to schedule the appointment.

Recall by telephone system

Which patient signature box on the insurance claim form is necessary for HIPAA and the privacy of patient dental treatment information?

Release of information

Patient Jane Doe is always late to her appointments, even after repeated warnings. Which of the following methods could be used to lessen the impact of her tardiness on the dental practice?

Schedule Ms. Doe's appointments at the end of the day

What are the responsibilities of the business assistant?

Scheduling patients

What is the purpose of a call list in the dental office?

Scheduling patients on short notice

How many 10-minute units would be scheduled for an appointment expected to last 1 hour?

Six

What is another name for FICA?

Social Security

Which factor affects the reordering of supplies?

Storage space Bulk pricing Shelf life

Your dental supplier has a discounted price for polyether impression material if purchased in quantity. Which of the following might impact your decision to take advantage of the lower price and purchase the material for the office?

Storage space available

Which statement is correct?

The maintenance of accurate and complete records is a sign of quality care.

A ________ may read "For deposit only to the account of [the name of the person or business]," which allows the check to be deposited only in the account of that individual or company.

restrictive endorsement

What occurs when the patient pays by credit card?

Business assistant can electronically verify the card is valid and the credit limit has not been exceeded.

When should all receipts, including checks and cash, be deposited?

Daily

Which statement is incorrect regarding HIPAA compliance?

Dental practices must strictly adhere to privacy procedures as set forth by HIPAA.

If a 15-minute time unit is used in the practice and a patient must be scheduled for a procedure that will take approximately 50 minutes to complete, the dentist should request that this patient be given a ___-unit appointment.

four

A patient _____ contains all of the financial information for each patient or family.

ledger