EAP and DAP

The MRC will contact the employee within 24-48 hours of referral.

After the referral is made, what happens next?

2-3 names of counselors

Based on the nature of the problem, how many counselors are given to someone who calls in?

Document behavior/job performance/policy violations, verify the policies broken, talk to the EAP manager or EAP MRC, and complete the management referral form.

Before making a referral, what does a supervisor need to do?

It does not matter if 1 or 10 years.

Does it start over if you have years in between positive tests?

It shall be work time, no personal leave shall be taken

Does the employee have to take off to go to session?

Marijuana

Drugs made from hemp plant. they cause a state of euphoria, loss of appetite, impaired memory, concentration, knowledge retention; loss of coordination, more vivid sense of taste, smell, sight, and hearing.

PCP (hallucinogens)

Drugs that produce behavioral changes that are multiple and dramatic. Not often seen in workplace due to hallucinogen effects. No known medical use. Examples are Phencyclidine PCP (angel dust), ketamine, LSD (acid), mescaline, peyote, rohypnol, ecstasy, and bath salts.

Opiates (narcotics)

Drugs used medicinally to relieve pain. High potential for abuse. Examples are Methodone, Oxycodone, Demerol, Vicodin, Morphine, Hydrocodone, Codeine, Heroin, and Cocaine.

Amphetamines & cocaine (stimulants)

Drugs used to increase alertness, relieve fatigue, counteract "down" of tranquilizers or alcohol. Examples are Amphetamines, Adderall, Benzedrine, Dexedrine, Methamphetamine, Ephedrine, Bath Salts, and cocaine

If they are expired and not in the employee's name.

How can an employee get popped for prescription drugs?

Unable to concentrate and focus, pose a safety risk, and creates problems with coworkers through them covering stuff up, theft, borrowing money, poor performance, and good employees leaving.

How does alcohol effect work?

The operation of city or personal vehicles and/or non-DOT vehicles, direct youth activities, high level of safety consciousness

How does the city define safety sensitive functions?

Post-treatment questionnaire by mail or online survey

How is QA handled about the EAP?

The records are not kept with the personal records, locked away, not spoken to other employees, a signed release must be obtained before talking with others.

How is the confidentiality kept by the manager?

12-24 months

How long can the unplanned drug tests go on through the EAP?

48 - 72 hours

How long does Amphetamine/methamphetamine stay in the system?

48-96 hours

How long does PCP stay in your system?

1-8 hours

How long does alcohol stay in the system?

24-96 hours

How long does cocaine stay in the system?

48-72 hours

How long does opiates (codeine, Morphine, heroin) stay in the system?

12 hours-4 weeks

How long does weed stay in the system?

35%

How many drug users are less productive?

25%

How many drug users steal from their employers?

50%

How many post-accident test are positive for drugs?

6 free face to face counseling sessions per issues per year

How many sessions can you and any member (26 and younger) have at no cost?

Unlimited and 24 hours/ 7 days a week.

How many telephonic consultations can you have?

74.8%

How much of illicit drug users are employed?

An interview to determine if there are any exceptions?

If an employee has a positive drug test, what happens next?

Actual refusal, taking too long to get to the collection site, messing with the specimen in anyway, not cooperating, providing an insufficient specimen and not being able to be examined by a doc after that happens, not signing the consent form, and not being available for the test.

In what ways is a refusal equal a positive test?

Supervisors and managers

Services are offered through Organizational Risk Management Center for who?

are not qualified, have the authority

Supervisors ___ ____ ___, nor do they ____ __ ____ to get into the employee's personal problems, like divorce or drug use.

If its a mandatory referral, child/elder abuse, harm to self or others, and if a release of information is signed.

The EAP is confidential, but what are the times that it is not?

Addictions, personal and emotional issues, martial/relationships, family, legal/financial, workplace/career, health and wellness, personal growth.

The EAP website has self assessments, information, and links on what information?

Substance abuse

The use of any psychoactive substance, including alcohol and prescriptive narcotics to the degree that it interferes with the physical, psychological or social well-being.

Tardiness, absenteeism (Monday, Friday, Payday), leaves without notice, accidents, poor judgement, difficulty concentrating, gives improbably excuses for absences, stealing and borrowing money.

What are chronic problems that come with drug and alcohol abuse?

Diagnose drug and alcohol problems, have all the answers, provide counseling, be a cop

What are not the duties of a supervisor?

Divorce forms, estate planning forms, and immigration forms.

What are some kinds of sample forms you can get through the legal services?

Moodiness, aggressiveness, depression, fearfulness, paranoia, and anxiety

What are some long term personality changes that come along with drug/alcohol abuse?

Merger/lay-off/acquisition, corrective action plans, policy development, promotion/communication/health fairs, work/life support, recruiting, retention, coaching, training/education.

What are some management resource services?

Prenatal care, adoption, child care, parenting, emergency care, summer care, special needs, colleges and universities, grandparents as parents, adult care, disaster relief, personal/pet care, at/high risk adolescents, primary/secondary education.

What are some of the resources available through the work-life service?

Budget planning, debt reduction, retirement, college funding, buying vs. leasing, mortgages and refinancing, financial planning, tax questions and prep, IRS matters.

What are some questions you can get answered through the financial services?

Violations of company policy, harassment, safety issues, threat of violence, attendance issues, performance issues, emotional instability of an employee, on-the-job impairment or possession.

What are some reasons for making a management referral?

Psychological, stress, drug or alcohol issues, marital/relationship, career/job issues, grief and loss, family issues, retirement, financial and legal.

What are some reasons to call the EAP?

Free telephone consultation (per new issue), free emergency response kit, and counseling on preventative steps.

What are some services you get through the ID theft group?

Lateness, Absenteeism, poor concentration, decreased productivity, unusual behavior, increased mistakes/accidents, friction with co-workers, negative attitude, difficulty learning from mistakes, excessive time on phone, lying

What are some signs of a troubled employee?

Work-life management seminars, compliance training, and organizational development.

What are some training and education services?

declining job performance, attendance and lateness problems, possession of alcohol or drugs, 3rd party reports, or minor injuries at an accident.

What are somethings that don't give a reasonable cause?

Observe, discuss, document, and take to the collection site

What are the 4 steps of how to make a reasonable cause determination?

Rapidly changing feelings, depression, violent behavior, anxiety, distorted perception of time, dissociative episodes, can cause irreversible brain damage.

What are the effects of PCP?

Dizziness, double vision, dulling of senses, impairment of coordination, perception, judgement, and loss of inhibitions

What are the effects of alcohol on the brain?

Increased heart and respiratory rate, elevated blood pressure, dilated pupils, decreased appetite, loss of coordination, collapse, blurry vision, dizziness, anxiety and delusions.

What are the effects of amphetamines and cocaine?

Euphoria, drowsiness, restlessness, respiratory depression, constricted pupils (pin point), accident prone

What are the effects of opiate abuse?

Alcohol - odor of the beverage, Pot - odor of burned hemp, inhalants - odor of substance or solvents, PCP- chemical odor

What are the odors associated with drug/alcohol use.

Pre-employment, promotion/transfer/demotion/reclassification, random, post-accident, reasonable cause, return-to-work, follow-up

What are the required tests?

If it has a fatality, a person transported for medical attention, a ticket was written for the driver, and/or the supervisor can't determine the cause of the accident.

What are the requirements for a post accident test?

Social services agencies, community support groups, self-help, reading materials, crisis hotlines/help lines.

What are the resources that the ERP provides?

Maintain a safe place, evaluate employee performance, treat everyone fairly, don't demean or label people.

What are the responsibilities of a supervisor?

Flushed or pale, excessive sweating, poor grooming, runny or bleeding nose, wetting lips cause of dry mouth, continual scratching, hyperactivity, unstable walking and falling, hand tremors.

What are the short term signs and symptoms of alcohol misuse and drug abuse?

Isolation, overreaction to criticism, poor eye contact

What are the social withdrawal effect that come with drug/alcohol abuse?

An alcohol test is within 2 hours and a drug test should be within 32 hours?

What are the time limits for post accident tests?

Cannot use the information to sue the employer

What can't you use the information you get from legal services?

It's confidential, a starting place to address problems, avenue of assistance, and a service that integrates behavioral and physical health.

What does the EAP offer people?

Provide referrals, resources and educational materials that address your specific needs.

What does the work-life counselor do for you?

You lose the job and can't reapply for 6 months.

What happens if you have a positive test on a promotion?

This is not a DOT violation; it is not a positive test

What happens with a person who reads anywhere between .02 and .039?

Attendance, compliance, investment, recommendations

What information does the supervisor receive from the MRC once a employee goes to his 1st session?

One 12 oz can of beer, one 4-5 oz glass of wine, one 1 oz shot of liquor in one hour

What is 0.02 alcohol detection?

.04 or higher

What is a positive alcohol test deemed by the city?

Opiates, Cocaine, amphetamines, PCP, and Marijuana

What is on the 5 panel drug test?

Appearance, behavior, speech, and body odor.

What is reasonable cause based on?

1st hit= treatment or education opportunities, 2nd hit = fired

What is the 2 strike policy?

To prepare for or respond to a traumatic incident in the workplace.

What is the CISM used for?

You can't use them at any time, but only if they have a prescript.

What is the policy for controlled substances?

6 times higher

What is the rate of absenteeism for drug users?

If you get caught, you get canned. It changed from 5-3-neve being rehiredr.

What is the zero tolerance policy with drugs?

Domestic/family, civil, landlord/tenant, criminal, estate planning, immigration, motor vehicles.

What issues are covered through legal services by phone and face-to-face?

Criminal, incarceration, DUI

What issues can you call legal services after hours?

Criminal, elder and childcare, custody, personal injury, real estate, bankruptcy, business, etc.

What kind of informational articles, guides and tools on various topics can you get from legal services?

Confidential and referral service, work-life services, legal, financial identity theft

What services are included in the benefits?

Free initial consultation per issue and articles, guides and tools on debt and credit, retirement, mortgage, consumer and travel, taxes, banking.

What services do you get through the financial services group?

Informal (suggest and no feedback), Formal (work performance, recommend, request feedback 3-5 days), and mandatory (work performance, required, MRC provides feedback)

What types of EAP are there?

On the Roundup and new information on the website

Where can you find new information on the EAP?

The city's Wellness website

Where can you find the EAP website link?

The debriefing is on site within 72 hours.

Where does the CISM take place?

Eyes dilated or constricted, rapid and/or incoherent speech, slow and deliberate speech, confused speech, slurred, whispering, loud or boisterous, repetitious or rambling, excessive talking

You show what signs if you have been drinking too much?