Elements of Effective Communication C132

Zack was elected by his group to be the leader. During the group meetings, he did not recommend any procedures for discussing decisions, he did not volunteer any information, and he only did what he was asked to do specifically. What leadership style was Zack using?

Laissez Faire

Which of the following describes the difference between a team and a group?

Teams are more highly structured and organized than groups

During interactions with others, we should engage in the perception checking process. The other check involves analyzing the context of an individual's behavior. The self-check involves reflection on one's own behavior. Perception checking eliminates false perceptions, models effective communication, and ultimately helps with improving communication

true

Kara is to give a presentation to community members about how parents can be better informed about popular social media websites used by teenagers. She wants to organize and deliver her speech around adult learning principles in order to make it more memorable. What are two ways that she can do that?

1. Ask audience members for active involvement during the speech 2. Connect the use of social media to teenagers' interpersonal relationships, including those with their parents

During a job interview, the applicant is to demonstrate effective listening and responding skills. What are two ways in which the applicant can do this in order to show interest in the job and competency in communication?

1. Be aware of nonverbal cues of both the interview and the applicant 2. Ask questions of the interviewer about the job training and opportunities for advancement

Practices that disrupt listening

1. Control the flow of the conversation 2. Talk more

Will Schutz identified three interpersonal needs that motivate us to form and maintain relationships with others. Those needs are

1. Inclusion 2. Control 3. Affection

Strategies to improve listening

1. Limit distractions 2. Acknowledge bias

Which of the following lists contains elements of the definition of a small group given in your book?

3-15 people, sharing a common purpose, members feel a sense of belonging and they exert influence on each other

A major or minor premise that leads to a conclusion

Syllogism

In a persuasive speech on lowering tuition, Alvaro wanted to compare the tuition paid by students at various state universities in his state. In order to present the information clearly, which of the following visual aid should he choose?

A bar graph

Mark thinks the Washington Redskins are the greatest football team in history. Judy likes the Baltimore Ravens. Mark says: "I definitely see why you're a Ravens fan. They were amazing in the Super Bowl."

Acknowledge the feelings of others

A biologist is giving a speech at local nature conservatory regarding pollination and the importance of maintaining a healthy garden that attracts bees. She'd like the audience to understand how pollination works within the flower itself. What would be the most appropriate visual aid choice for this goal?

An illusion of the anatomy of a flower

Jackie's manager sets up a meeting with her to discuss her current status in the organization. He plans to first observe her as she works with clients, and second, follow up with her by discussing her strengths and weaknesses. What type of interview is Jackie participating?

Appraisal

Artifactual messages are conveyed through objects and arrangements

Artifactual communication

When Judd said, "The rights of students are being violated on other college campuses and it will happen on our campus. Everyone sees it...everyone knows it." This is an example of which fallacy.

Bandwagon fallacy

It is nonverbal messaging that you do with your body

Body communication

Eileen and Roberto study together for their communication class. They find themselves discussing a wide variety of topics, but have kept their personal disclosures minimal and the interaction superficial. This relationship would be characterized as having

Breadth but little depth

Anders spoke on the mountain ranges in New Mexico. In his introduction, he previewed his main points. As he go to each main point, he used an internal preview and an internal summary. At the end of his speech, he summarized his main points. Which strategy for making your speech memorable did Anders use?

Building redundancy into the speech

Melvin has been invited to speak at career day for his son's eighth grade class. Melvin in a computer programmer whose job involves developing financial planning software. Rather than talk about his products, he decided to focus his talk on computer programming in the development of computer games. The presentation was successful. What technique did Melvin use that helped his speech be successful?

Consider your audience

Tanya and Jake argue about the best restaurant in town. Tanya says: "I've thought about how bad the service is at City Cafe. But, I think their chocolate chip pancakes make up for that."

Confirming Understanding

Mattie and Nancy first met each other on the job. Since they saw each other every day and worked together, they became friends. This situation best describes a relationship of

Circumstance

A cultural group withing a larger culture is referred to as a

Co-culture

Darci gave a speech with the central idea, "As a child, C.S. Lewis enjoyed books with animal characters." "As an adolescent, C.S. Lewis enjoyed books on Norse Mythology." "As an adult, C.S. Lewis studies Medieval literature." The main points follow what type of sequence?

Cronological

A learned system of knowledge, behavior, attitudes, and norms shared by a group of people is a

Culture

The sense of confusion, anxiety, stress, or loss experienced when encountering a culture different from one's own is referred to as

Culture shock

Jennifer's project group in her communication class selected the topic of improving services for non-traditional students on campus. Each member in the group had volunteered to talk to a different member of the university staff, and several members had volunteered to search the Internet for what other schools might be doing. Ricardo had volunteered to me moderator and was efficient at running the group meetings. On their fifth meeting, members of the group shared information they had gathered. What phase is the group experiencing?

Emergence

Hilary and Janey are in a business meeting to settle a controversial dispute. Hilary makes good eye contact with Janet and nods whenever Janet makes a point.

Demonstrating nonverbal congruency

Max was using the Internet to find sources on parasailing. He found several interesting articles, but none of them contained a date, author, or publishing organization. What should Max do?

Disregard those sources and continue looking for more sources that are documented

The attitude that one's own cultural approaches are superior to others is called

Ethnocentrism

Judging a message

Evaluating

A person's understanding of the truth is called opinion

False

A stiumlus is an external change that arouses an organism

False

It is normal to smile when delivering bad news

False

It is okay to interrupt the speaker when you have something very important to say

False

It is rude to speak at all while someone else is talking

False

Stimulation, orderliness, interpretation, memory, and recall are the five elements of the perception process

False

We generally create self-serving conclusions as a result of critical thinking?

False

While the speaker is talking, it's best not to look him or her in the eye.

False

The expressive orientation

Feminine approach

In preparation for her speech, Mattie asked her classmates questions about how they would respond to her topic, visualized her classmates' responses as she rehearsed, and tried to develop a presentation that was clear and understandable to her classmates. As she gave her presentation, she found herself thinking about her classmates and how to adapt her message to connect with them. She almost completely forgot her own anxiety. This example best illustrates what technique for managing speaking anxiety?

Focus on your audience

When Sonny and Carly were eating at a local restaurant and Sonny waved his hand in the air to call the food server to their table, he was engaging in

Impersonal communication

Which of the following is a characteristic of collectivistic culture?

Group achievement is valued over individual achievement

Tamara is a group leader and recently she made a suggestion to her group members. While they did not fully support the idea, they wanted to avoid conflict with Tamara, so there was very little disagreement in the brief discussion. Thus, she was sure that the group was all in agreement and her idea went forward. This is an example of

Groupthink

An astrophysicist has been asked to give a presentation to a group of 6th graders at a local elementary school. What might be an appropriate topic for the scientist to choose considering the audience?

How stars are formed in our galaxy

Harry tells you that his grandfather has lung cancer. As an active listener, you say

I'm so sorry. How do you feel?

Which of the following is a characteristic of an individualistic culture?

Individuals strive for their own achievement

Larry visits a Russian company to present a business proposal. His interaction with this group would be considered an example of

Intercultural communication

The degree to which we desire to form and possibly maintain an interpersonal relationship with another person is called

Interpersonal attraction

Leslie and Pat have reached a stage in their relationship in which they understand one another to the point that they can almost finish one another's sentences, openly discuss any issue, and are recognized among friends and family as a committed couple. This would be an example of what stage in relational escalation?

Intimacy

Describe the following question sequence: Do you like your current job? How long were you at your last job? What made you want to leave your last job? What were things about your last job that you dislikes? What could have been improved? How would you describe your relationships with your manager?

Inverted funnel

Andrea tells you that her boyfriend just broke up with her. As an active listener, you say

Is there anything I can do to help?

After listening to a persuasive presentation by a student, the professor suggest that although the student sounded confident and included several persuasive emotional stories, the presentation lacked support. Which element of persuasive support was missing from the presentation?

Logos

The instrumental orientation

Masculine approach

When Kiko reviewed the main points in her informative speech, she slowed down the rate of her speech, decreased her volume, made sure to articulate each word clearly, and paused between each point. What technique of making an informative speech memorable did Kiko effectively employ?

Reinforcing key ideas nonverbally

A perspective that revolves around how relational partners manage tensions is called

Relational dialectics

In his speech about registering to vote, Dan focuses on the new legislation that allows voter registration to ocincide with driver's licence renewal. He concludes the speech by stating that any person who is not registered should go to a local venue to register in time for the next election. Finally, Dan reiterates "Everyone please register to vote; it is your right and duty as a citizen." What aspect of effective conclusions has Dan used?

Motivating the audience to respond

Marsha and Karen have been friends since grade school. They both deeply value one another's opinions, and they both play an important role in one another's life. This example best illustrates what apect of interpersonal communication?

Mutual influence

Kelly really prided himself on his knowledge of British royal history. He had three main points in his informative speech, his fist being the ancient lineage of Queen Elizabeth. by the time he got through his first main point, four minutes of his six minute time allotment for the speech had been used. What was Kelly's error in this situation?

Not pacing the flow if the information

Storing the messages that you have received

Remembering

A student goes to an interview and judges the interviewer to be a neutral audience. What would be an appropriate strategy for the student to use to connect with the interviewer?

Organization responds to appeal to the general interest that the interviewer may have

Interpreting a situation that has no basis in reality

Parataxic Distortion

Melinda visits the communication lab and watches a videotape of a successful presentation several times. She becomes very familiar with the tape. Finally, she pictures herself as the speaker on the tape and sees herself giving a successful presentation. What technique is Melinda using to overcome her anxiety?

Performance visualization

The process of changing or reinforcing attitudes, beliefs, values, or behavior is the process of

Persuading

A sales interview and political campaign interview are examples of which type of interview?

Persuasive

Nicole was planning a speech advocating the position that all students be required to take two years of a foreign language prior to graduation. She was fairly certain that most of the people in her class were against her position. She felt that the strongest argument she had for this audience was the value of this skill when seeking employment. She decided to present that argument as her first main point. What principle is Nicole using?

Primacy

A disciplinary interview to consider corrective action toward an employee or students in an example of which type of interview?

Problem-solving

Alina tells Rhonda, "I find it interesting that all my boyfriends have been someone I met at work or someone who lived next door to me. It makes breakups very messy. I wish I could expand my dating pool." The fact that Alina dates people she meets at work or next-door neighbors can be explained by which of the following aspects of interpersonal attraction?

Proximity

Systematically reaching conclusions by reviewing information

Reasoning

When hearing begins to shift to listening

Receiving

A common pattern in this culture is for one person's self-disclosure to be followed by a similar self-disclosure from the other person. This is a characteristic of self-disclosure known as

Reciprocity

Sarah identifies common arguments as to why Bigfoot does not exist and systematically argues against each of these objections. What organizational pattern is she using?

Refutation

The tendency to discover data that supports one's personal opinions

Selective esposure

Yolanda was looking forward to giving her informative speech because she liked her topic-her hometown. However, when she gave the speech her audience seemed disinterested; she couldn't understand why she got such a negative audience feedback. Given this information about the situation, what was Yolanda's mistake?

Shew as speaker-centered rather than audience-centered in the topic selection

Stephen was planning a speech on the environmental impact of the eruption of Mt. St. Helens. He planned to organize his speech by starting at the area that immediately around the cone, move to a discussion of the areas directly east of the mountain, then move counterclockwise to the north and west of the mountain. What type of organizational patter was he using?

Spatial

It is nonverbal messaging that comes from the use of space

Spatial communication

In a speech about improved public safety, Stewie called for his audience to sign a petition to support current legislation that he felt would improve the situation. What type of audience is best suited for this kind of appeal?

The receptive audience

It centers on the use of time- how you organize it, react to it, or communicate through it

Time or temporal communication

Masayuki gave a speech on the way the high context values are reflected in the Japanese culture. His three main points were the language, the gift-giving customs, and the visual arts. Which pattern did he use to organize his speech?

Topical

A way for the speaker to signal to the audience that he/she is moving forward from one idea to another is by using a(n) _______.

Transition

Critical thinking uses logic to evaluate evidence and form conclusions.

True

Nonverbal messages, like smiling, help support the speaker

True

There should be congruency between verbal and nonverbal messages

True

Voice, body language, and eye contact are all sources of nonverbal messages

True

Jose cringed as he thought about going home after work. Lately, he and Cassandra spend every minute together fighting. He used to think the way she played with her food was cute; now he finds it annoying. What stage of relationship de-escalation are jose and Cassandra facing?

Turmoil stage

Decoding the information that you have chosen to focus on

Understanding

Which of the following is a characteristic of high-context culture?

Unspoken cues are a rich information source

The idea of complementarity is that

We are attracted to people who are opposite from ourselves on certain qualities and needs

Which of the following correctly depicts the relaitonship between group cohesiveness and group productivity?

When a grup is too cohesive, productivity can suffer

According to the definition given in your book, which of the following situations would be classified as interpersonal communication?

You and your roommate are discussing a move you just watched

Brian tells you that he is failing his calculus class. As an active listener, you say

You're failing calculus?

Kareem was asked to make a to his fraternity on the history of their national organization. His three main points covered the founders, the original chapter, and the origin of some of the traditions. The general purpose of this speech was most likely to

inform