Email Etiquette Quiz

A

The tone of a professional email message should be: a) conversational b) formal c) casual - like with your friends d) "Yo, dude! Whassup?"

B

Which of the following is acceptable to send via work email? a) jokes b) brief status reports & requests for info c) inspirational messages d) chain letters

C

Which of the following is considered poor email etiquette? a) keeping the message personal b) responding to messages as soon as possible c) using lots of capital letters to emphasize certain words d) always sign your name at the bottom

D

Why is email etiquette important? a) to prevent being terminated b) to avoid legal issues for the organization and yourself c) to contribute to the positive reputation if the organization d) all of the above

A

What do you click on to attach a file? a) paper clip b) smiley face c) send d) Cc

C

At the end if an email message, you should include: a) only your name b) only your name and company c) all your relevant contact info d) a picture of your pet dog

A

What is a positive effect of email etiquette at work? a) improved reputation for yourself and your organization b) lower salary c) ability to type faster d) negative interactions with others at work

A

When i reply to an email, I must include the original mail thread in my reply? a) true b) false

A

Choose the best email subject line. a) 2/25/17 department meeting canceled b) Come to my office right away c) OPEN NOW! d) Question.....

B

Emails are private and cannot be read or accessed by others. a) true b) false

B

When writing an email message, paragraphs should be a) long b) short c) indented d) invisible - no one can mess it up that way

D

Which is the most important thing I should do with every email? a) spell check, use full sentence structure and proper grammar b) have a nice greeting: Hi, Hello, Good Morning c) Have a proper sign off: Thank you, Sincerely d) All of the above

D

Why should you not type emails in all capital letters? a) all caps implied you are adding very strong emphasis or shouting b) it makes you look lazy c) it puts strains on your eyes and makes reading your email more difficult d) all of the above

A

How quickly should i reply to an email? a) as soon as i can, no longer than 24-48 hours b) when i get around to it c) i don't have to reply d) doesn't matter

D

I should only forward email when: a) i feel it is important b) i know the other person should have the info c) the topic is commendable and important to all online d) i type a personal comment about why i am forwarding that specific email to that specific person

C

The best way to make several points in an email is: a) include all points in the first paragraph b) include all points in the last paragraph c) use lists w/ bullets or #s d) put it on a banner and rent an air plane to fly over the office

C

When sending a message, you should copy ("cc"): a) everyone is the department b) your boss and you boss' boss - so they know that you're working hard c) only those people who absolutely need to know d) the whole world. why not? everyone else does

D

Which is appropriate to use in an email? a) hard to read fonts b) fun bright colored fonts c) slang d) standard english

B

You should never proofreaf your emails before sending them. It just an email after all. a) true b) false

B

You should use the "Reply All" option frequently a) true b) false