Emotional Intelligence

Research shows that _____ of daily communication is nonverbal. A. 43% B. 93% C. 83% D. 63%

93%

_____ are always changing. A. Marriages B. Emotions C. Friendships D. Attitudes

Emotions

_____ emotions has to do with how a person reacts to emotions. A. Managing B. Facilitating C. Understanding D. Perceiving

Facilitating

What is one of the four skills used to grow your emotional communication? A. Confidence B. Managing emotion C. Self-control D. Self-esteem

Managing emotion

_____ by definition means to become aware or conscious of (something). A. Perceiving B. Suspicion C. Emotion D. Attitude

Perceiving

_____ is the first step in developing emotional intelligence. A. Perceiving emotions B. Self-perception C. Managing emotions D. Self-regulation

Perceiving emotions

_____ means the ability to manage disruptive emotions and impulses. A. Self-perception B. Self-esteem C. Self-regulation D. Self-discipline

Self-regulation

_____ emotions is the third step in developing emotional intelligence. A. Understanding B. Perceiving C. Facilitating D. Managing

Understanding

Managing emotions can help your __________. A. previous credit score B. past friendships C. insurance rates D. career

career

If you understand your emotions and how you communicate them, you can __________. A. keep a negative outlook B. forget previous relationships C. develop unhealthy communication skills D. detect a pattern of behavior

detect a pattern of behavior

If you are facilitating your emotions, that means you are __________. A. claiming that only one viewpoint is needed B. determining how to channel your emotion C. believing that reframing belongs to the other person D. blaming others for how you think and react

determining how to channel your emotion

The second step to developing emotional intelligence is _____ emotions. A. perceiving B. managing C. facilitating D. understanding

facilitating

Emotional self-regulation can help you __________. A. handle frustration B. handle joy C. react without emotional awareness D. acknowledge your jealousy of others

handle frustration

To understand emotions, you must __________. A. never follow them B. know that emotions change C. always follow them D. never let them change

know that emotions change

Managing emotions can help your __________. A. marriage B. insurance rates C. past friendships D. past relationships

marriage

Emotional self-regulation can help you __________. A. pay attention to your emotions and learn how to respond correctly B. react without emotional awareness C. handle joy D. acknowledge your jealousy of others

pay attention to your emotions and learn how to respond correctly

Growing emotionally will help you __________. A. read emotions accurately B. allow others to make the decisions for you C. make unwise decisions D. react emotionally

read emotions accurately