Emotional Intelligence
relationships
Most successful predictor of outcomes with clients -4 elements of EI will help to strengthen relationships with clients and all others in your lives
self awareness
Ability to accurately perceive your own emotions in the moment and understand your tendencies across situations People high in self-awareness understand what they do well, what motivates and satisfies them, and which people and situations push their buttons
self management
What happens when you act, or do not act -Dependent on your self-awareness -Your ability to use your awareness of your emotions to stay flexible and direct your behavior positively -Assist you in responding in a disciplines and therapeutic manner
relationship management
Taps into abilities of three previous skills 1) Your ability to use your awareness of your own emotions and those of others to manage interactions successfully 2) The bond you build with others over time 3) The greatest challenge for most people during times of stress
social awareness
Your ability to accurately pick up on emotions in other people and understand what is really going on with them -Perceiving what other people are thinking and feeling even if you do not feel the same way -Listening and observing are the most important elements of emotional intelligence -Must really WATCH people; be observant -Help you recognize interpersonal events
Emotional Intelligence
Your ability to recognize and understand emotions in yourself and others and your ability to use this awareness to manage your behavior and relationships -Single biggest predictor or performance in the workplace **36% of those tested were able to accurately identify their emotion as they happen **Too often we lack skills to manage our emotions during challenging problems we face **Not using EQ can lead to undisciplined responses and also cause OT's to act in ways that do not follow the code of ethics
Four skills of personal competence
self awareness self management social awareness relationship management