Emotional Intelligence

Amygdala and pre-frontal cortex.

Emotions, no matter how strong and powerful they may be, can be controlled. Emotional intelligence lies between the interaction of the ___________________________.

Physical and mental health

How EI affects ________________: EI equips one with tools in managing stress. It also works well when dealing with frustrations and challenges, providing the individual with plenty of healthy coping mechanisms.

Work performance

How EI affects ________________: EI helps in understanding people and situations more objectively and with more understanding and compassion. Emotions that are managed well relieve one from stressful situations and misunderstandings with others.

Relationships

How EI affects ________________: These are enhanced because emotions are expressed in a more positive way, and with empathy, genuine caring is expressed and shared. EI also builds trust so that conflicts are managed better.

Amygdala

It keeps a memory bank of previous experiences related to emotions. The memory can even go way before us and is imprinted in our genetic codes.

Self-awareness

Knowing one's emotions brings with it the skill for self-reflection. (recognize and verbalize an emotion felt) Mayer: upon recognition, there is also a desire to get rid of it or get out of that situation (sign that the neocortex is gaining control over the amygdala)

Optimism

Motivating Oneself: Goleman points out that it is a great motivator, and like hope, it provides a person with expectations that things will turn out better or right, when faced with adversity.

Hope

Motivating oneself: It is a major indicator of EI (element present when one is fighting some overwhelming anxiety, a defeatist attitude, or depression)

Peter Salovey

A psychologist from Yale University who first introduced the concept of emotional intelligence.

John Mayer

A psychologist from the University of New Hampshire who joined Salovey in formulating emotional intelligence

Dr. Joseph LeDoux (1992)

According to him, the amygdala become the center of action, the emotional sentinel that can take control of our actions even before the neocortex can assess what to do.

Anger

Alabama psychologist Dolf Zillman: anger is triggered by smthg that endangers a person's life/status/balance. (symbolic threat to one's dignity and self-esteem, which happens when insulted or demeaned in front of others)

Handling Relationships

Components of social (or interpersonal) intelligence by Howard Gardner and Thomas Hatch

Attunement

Daniel Stern, a psychiatrist at the Cornell University SOM: the capacity of an individual to empathize is linked to the individual's need for others to recognize and receive their emotions and respond to them. If a person does not receive empathy from others, the tendency is not to have empathy for others as well.

EQ

EI or __ is more important in achieving success in one's career or personal life than IQ. While a high IQ is not a surefire element to one's success, __ has been identified as the foundation in developing important skills necessary for one's success at work.

Empathy

The capacity to recognize the emotions in other people. Impt in maintaining rels as it taps on the caring capacity of ppl. Basis of a person's set of moral principles that give rise to one's ethics and values (Golden Rule)

True

True or False: People who can empathize and read non-verbal messages of emotions are more adjusted emotionally, more popular, more outgoing, and more sensitive (Goleman 1995).

Childhood

When empathy starts, but it can be learned, provided there are no brain damages or deep psychological scars

Pre-frontal cortex

While the amygdala acts on its own in pushing the other buttons for a body response, this controls it, modulates its impulses, and puts it on hold while it allows the processing of the info for a more rational and effective response.

Daniel Goleman

He popularized emotional intelligence.

Emotional Intelligence

Goleman: "the ability to motivate oneself and persist in the face of frustrations, to control impulse and delay gratification, to regulate one's moods and keep distress from swamping the ability to think, to empathize, and to hope."

Managing emotions

Goleman: little or no control when an emotion occurs and what it will be, but we can have control over its duration. (impt to experience, but dwelling is unhealthy -- may lead to depression)

Self-awareness

Goleman: the root cause of our capacity to empathize. If we recognize our own emotions and how these affect us, the it will be easier to recognize other people's emotions as well.

Organizing groups

Handling relationships: A leadership skill essential in mustering groups of people toward a common action.

Social analysis

Handling relationships: The talent to step out of a situation and objectively from insights about the way people feel and behave. (e.g. therapists)

Personal connection

Handling relationships: This is the talent where empathy and connecting with another person's emotions are manifested. (e.g. teachers)

Negotiating solutions

Handling relationships: This talent to bring people in conflict to talk and come up with a solution is usually found among mediators of disputes.

Domains of EI

Self-awareness Managing emotions Motivating oneself Empathy Handling relationships

Manage anger

Stop for a split sec to assess the situation Cool down by removing yourself from the situation or doing something physical Avoid hurting yourself when expressing your anger