English Reviewer
2
At which phase does the receiver/agent establish rapport with the customer?
3
At which phase of a business phone call does the caller collect or verify information?
5
At which phase of the business call does the agent establish a 'buy-in' with the caller?
4
At which phase of the business call it is likely when an irate caller keeps flaming the agent/recipient while he is investigating his concern?
f
By technical writing standards, a picture in a résumé is acceptable.
5
Customer: "I think that's all. Thank you for your assistance." At which phase does this spiel apply?
t
Do not discuss job-search if you are still employed.
Illegal and Inappropriate Questions
Do you have any religious beliefs that would prevent you from working weekends or holidays?
Questions to Get Acquainted
Do you prefer to work by yourself or with others? Why?
Audience
Doctors usually explain medical results to patients in a simple and understandable manner. Which characteristic of technical writing is carefully considered by doctors prior to using a specific style?
t
Group interviews make applicants stronger competitors of one another as they race for the employer's attention and good impression
f
Having questionable contents in one's personal social media is part of freedom of speech. The employer should not take it against the applicant.
Question about the Future
How do you think you can contribute to this company?
Question about Experience and Accomplishments
How have your education and professional experiences prepared you for this position?
Outward
Identify the communication flow shown in the situation below: A game company releases patch notes to the player community
Diagonal
Identify the communication flow shown in the situation below: A production supervisor coordinates with the marketing manager the release of a film
Upward
Identify the communication flow shown in the situation below: A project proponent sends a budget plan to the executive committee for review
Lateral
Identify the communication flow shown in the situation below: A teacher coordinates the master class course design with his co-teacher through email and CANVAS learning platform
Downward
Identify the communication flow shown in the situation below: A team manager sends an official memo to his subordinates for the department team building.
Upward
Identify the communication flow shown in the situation below: An employee files for her resignation due to personal reasons
Inward
Identify the communication flow shown in the situation below: An online shopper sends a complaint email to a digital online seller upon receipt of defective product.
Inward
Identify the communication flow shown in the situation below: Hoping to land a great career, a fresh graduate sends his résumé to his prospective company
Outward
Identify the communication flow shown in the situation below: The Department of Health releases a statement to the public regarding the rapid increase of cases of a viral disease
Lateral
Identify the communication flow shown in the situation below: Two programmers design and develop a website for their team's upcoming project
t
If you are applying for a position with no job posting, the application letter you're sending is unsolicited
t
In stress interviews, the interviewer may be rude to the applicant. It can be an excuse for discrimination and similar cases
Journalism
In the communication continuum (presented in the learning material), an editorial is classified under:
Busy
It is a beeping sound that tells the caller that the other person is already on the phone with someone else
Voicemail
It is a system in which callers can leave recorded messages for you over the telephone
t
It is always courteous to thank your employer upon resignation.
Caller
It is the person who telephones
Receiver
It is the piece on the phone that you speak into and listen from
Dial Tone
It is the sound the phone makes when you pick it up.
Dial
It means to press the buttons on the phone.
Desktop Publishing Software
MS Office Apps, Adobe software, and other content creation tools are examples of
Primary Audience
Nowadays, TV shows are accompanied with sign language interpreters to help the hearing impaired understand information. What type of audience according to order of importance are the hearing impaired?
t
Phone call interviews are less formal than face-to-face interviews
f
Rehearsing success stories is making up stories that will impress the employer
t
Screening and hiring interviews are sequential interviews
t
Solicited job application is advantageous for jobs with advertised posting
Behavioral Question
Tell me about a time when you had to go above and beyond the call of duty to get a job done.
t
The 'Mona Lisa' smile is recommended as a guideline for most companies
t
The 'Mona Lisa' smile is recommended as a guideline for most companies.
Style
The PCs for Dummies (and other similar titles) is a casual, almost conversational reference text for PCs, making its approach to the technical topics unique. Which characteristic of technical writing is shown here?
f
The other name for the application letter is cover page
Summary
The word "résumé" is a French word which means
Multiple Audience
There are various campaigns encouraging people to be aware and undergo HIV testing, regardless of their gender and status. What type of audience according to point of view are the people who are encouraged to have this awareness?
t
There is no page limit for writing CVs.
Soft Skills
These are personal attributes that enable someone to interact effectively and harmoniously with other people in the workplace.
Technical Skills
These are specific talents and expertise an individual possesses, helping him perform a certain task or job in the workplace.
Motivation Audio
These are the instances of Technical Writing. Except:
Character References
These are the people who have agreed to provide strong assessments of your qualifications and who can speak on your behalf.
Dossier
This is a file containing detailed records on a particular person or subject
Operator
This is a person who answers telephone-related questions when you dial "0".
Consultation hold
This is a service feature that allows a speaker on an extension instrument to place one call on hold and to speak with another caller on a separate line.
Sidebar
This is a special feature used as a special section placed adjacent to an article to highlight a contextual connection on the same topic.
Contact information
This is the first entry in a résumé that prospective employers should see first.
Hang up
This is to put the receiver down and end a call.
Jargon
This refers to the highly specialized language of a discipline or technical field.
t
Use action verbs and key words in the résumé.
t
Use simple fonts in the résumé
Questions to Gauge Your Interest
What do you know about our company?
Clear and Complete
What is one of the characteristics of 'conciseness'?
Challenging Question
What type of people do you have no patience for?
Reverse chronological resume
What type of résumé organization is used when the most recent job is listed first?
Questions to Get Acquainted
What was your major in college, and why did you choose it?
Situational Question
What will you do if you find out that your colleague is still valuable stuff
Attitude
Which of the following is not a demographic variable?
Knowledge Level
Which of the following is primarily considered by panelists when a project presenter defends the value and feasibility of his proposal?
Cultural Background
Which of the following is primarily considered when an employee works abroad with people of various background?
Formal
Which tone is highly encouraged when an employee communicates with his higher-ups?
Functional resume
Which type of résumé organization best fits applicants with little to no work experience
Question to Gauge Interest
Why are you interested in this position?
2
"Before we address your concern, we are sorry for the inconvenience that you've had with the service." At which phase does this spiel apply?
1
"Hello! Thank you for calling Dew Thai. May I know your order?" At which phase does this spiel apply?
5
"Is there anything else that I can help you with?" At which phase does this spiel apply?
3
"So your order has been placed last week and has not arrived since, correct? What courier service did you select during the payout? Have you confirmed the shipping address with the courier service?
3
"Your ordered set of meal will be delivered within 30 minutes. If the delivery is late, the meal is free." At which phase does this spiel apply?
t
/ True if the given is a technical writing: Most intriguing is the adaptation of Corvette Z52 calipers to the car
f
/ True if the given is a technical writing: The mist peeked over the marshland
t
/ True if the given is a technical writing: There are two types of computer random-access memory (RAM): static RAM and dynamic RAM.
f
/The subject of technical documents should be subjective but factual
f
/The technical writer expects that the reader has enough advanced knowledge on the topic of any technical communication.
True
/The tone in technical documents should ideally be objective.
f
/True if the given is a technical writing: My memory of her will never fade. She brought music into my life
f
/True if the given is a technical writing: Once upon a time there was a princess who ruled a vast country
t
/True if the given is a technical writing: The video output stage simply provides the voltage amplification and driving power for the cathode-ray tube and accepts the vertical and horizontal blanking signals.
t
A CV may list expired certifications.
External Audience
A client sends an email complaint to an online seller company. What type of audience according to scope is the client?
Credential
A diploma is a document which shows that a person has completed a degree and is most likely qualified for a relevant job. A diploma is an example of a
Call forwarding
A feature sending all your incoming calls to another landline or cell phone number
f
A group of applicants is being interviewed by an HR representative for the position applied. This set up is one-on-one interview.
t
A job interview is a two-way communication process
To inform and to instruct
A manufacturing company's operations manual primarily has the following purpose...
Layperson
A medical doctor relays a very complex information to his patient in a manner that the patient will somehow understand. What type of audience according to knowledge level is the patient?
t
A résumé is generally one- to two-paged.
Special Features
A website seems disorganized. It is difficult to locate information using its interface. Which characteristic of technical communication is not followed?
t
An applicant is interviewed by several persons who take turns in asking questions. This setup is called a panel interview.
t
An application letter should accompany your résumé, by technical writing standards
Expert
An architect is responsible for drawing up the detailed plans for a structure and developing final construction plans to include electrical and HVAC (Heating, Ventilation, and Air Conditioning) systems. What type of audience according to knowledge level is the architect?
