ENL 201 Ch. 19 Instructions and procedures.

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Quick reference materials

- Fit on a single page or small card -basic steps

logically order steps

Chronological

Define: procedures

Special type of instruction, serve also as official guidelines

Define: Instructions

To spell out the steps required for completing a task or a series of tasks.

troubleshooting advice

anticipate things that commonly go wrong when the task is performed

Adequate detail

complete but not excessive detail

provide Background

explains Purpose of task

informed content

knowing exactly what you are talking about

Clear and limiting title

-clear and exact preview of the task

Legal implications for instructions

unclear, inaccurate, or incomplete instructions can result in lawsuit

level of detail

-Enough background to understand why they need to follow these instructions -enough detail to show what to do -enough examples so each step can be visualized clearly

Faulty instructions that create legal liability

-Failure to instruct and caution readers in the proper use of a product -failure to warn against hazards from proper use of product -failure to warn against misuse of product -failure to explain a product's benefits and risks in language that average consumers can understand -failure to convey the extent of risk with forceful language -failure to display warnings prominently

Formats of instructions

-Manuals -quick reference materials -assembly guides -web-based instructions -online help

Manuals

-Most comprehensive form of instruction -include use, descriptions, specifications, warnings, and troubleshooting.

What people expect to learn from a set of instructions

-Why am I doing this? -how do I do this? -what materials and equipment will I need? -where do I begin? -What do I do next? -what could go wrong?

main components of instructions

-clear and limiting title -informed content -visuals -appropriate level of detail and technicality

Assembly guides

-common with consumer products -how to assemble parts into a final product -can be 1 page or several -rely heavily on visuals

Online help

-part of most software packages -context sensitive -provide brief explanation -guide you to specific function

web-based instructions

-provide links to other sites -allow for more info beyond basic instructions

readability

-understood on first reading

clear and direct

Verb announces specific action required

State assumptions of readers

What the reader should already know

transitions

first, next, finally

define specialized terms

tell readers what each key term means

general purpose of instructions

to help people perform a task


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