Event 271- Chapter 8-

A. True

"Corkage" is defined as the fee added to liquor brought into the hotel but not purchased from the hotel. T/F a. True b. False

False

A Special Event is defined as a recurring event staged for the purpose of attracting as large an audience as possible. T/F

A. True

A force majeure of Act of God clause permits either party to terminate the contract without damages if fulfillment of the obligations imposed in the agreement is rendered impossible by occurrences outside of the control of either party. T/F a. True b. False

B. Carbon Footprint Calculator

A program that allows planners to easily see which destination sites have the least amount of carbon emissions generated by air travel based on points of origin is: a. Sustainability calculator b. Carbon Footprint Calculator c. Greenwashing Calculator d. Environmental Impact Calculator

C. LRS

A technology that has been used to capture customer information at events is: a. VOIP b. Spyware c. LRS d. None of the above

B. Audience Response System

A technology used at events to poll attendees is: a. Attendees Registration System b. Audience Response System c. Attendance Requirement System d. None of the above

B. Portal

An online tool that allows planners to easily find resources and tools for the industry is called? a. Access point b. Portal c. Door d. Window

C. Both a and b

Attrition clauses are also called: a. Performance clauses b. Slippage clauses c. Both a and b d. Sanity clauses

B. False

BEO stands for Banquet Event Obligation. T/F a. True b. False

A. Computer Aided Design

CAD stands for: a. Computer Aided Design b. Convention Assisted Design c. Conference Annual Design d. Computerized Annual Delivery

A. True

CSR stands for Corporate Social Responsibility. a. True b. False

d. All of the above

Categories of bandwidth include? a. Broadband b. Medium band c. Low band d. All of the above

A. True

Catered events generally have one host and one bill and most attendees eat the same meal. T/F a. True b. False

B. On-premise catering

Catering at a facility that has its own permanent kitchens and function room is: a. Off-premise catering b. On-premise catering c. Catered events d. Conference catering

A. True

Comprehensive General Liability (CGL) policies are the business equivalent of a homeowner's policy that protects the organization against personal injury claims and loss. T/F a. True b. False

A. Variable costs

Expenses that can vary based on the number of attendees are called? Variable costs Indirect costs Fixed costs Hidden costs

b. Two

Generally, how many site inspections should the planner have? a. One b. Two c. Three d. Four

A. True

Hannover Fair in Germany, the world's largest exhibition venue, consists of over 5 million square feet of indoor exhibit space and 1 million square feet of covered outdoor space, restaurants, warehouses, and meeting facilities. T/F a. True b. False

C. Premium brands

High-quality, expensive liquors such as Crown Royal or Hanger one Vodka are known as: a. Well brands b. Call brands c. Premium brands d. None of the above

C. Acceptable risk

In general, all risk falls into four categories. Which of the following is NOT one of those categories? a. Contractual risk b. Operational risk c. Acceptable risk d. Negligence risk

D. Personal selling

In the promotional mix, which is the element that is defined as when a seller attempts to assist and/or persuade prospective event attendees person to person: a. Advertising b. Sales promotion c. Flow charts d. Personal selling

D. All of the above

In which of the following situations can a planner use a cancellation without having to pay damages? a. The hotel ownership or management changes b. The meeting size outgrows the hotel c. The hotel's quality rating changes d. All of the above

B. Whether a city is unionized is a factor in these costs. Labor costs= B

Match the EXPLANATIONS for six key elements involved in the cost of a special event: a. This may include costs for keynote speakers. b. Whether a city is unionized is a factor in these costs. c. This includes the costs of attracting attendees. d. This includes the costs associated with staging an event. e. Depending on the type of event, there may be a daily charge as a part of these costs. f. This cost may be higher or lower depending on if you need more than just a guard stationed at the entrance. Labor costs=___________?

c. This includes the costs of attracting attendees. Marketing Costs= C

Match the EXPLANATIONS for six key elements involved in the cost of a special event: a. This may include costs for keynote speakers. b. Whether a city is unionized is a factor in these costs. c. This includes the costs of attracting attendees. d. This includes the costs associated with staging an event. e. Depending on the type of event, there may be a daily charge as a part of these costs. f. This cost may be higher or lower depending on if you need more than just a guard stationed at the entrance. Marketing Costs=__________?

D. This includes the costs associated with staging an event. Production costs= D

Match the EXPLANATIONS for six key elements involved in the cost of a special event: a. This may include costs for keynote speakers. b. Whether a city is unionized is a factor in these costs. c. This includes the costs of attracting attendees. d. This includes the costs associated with staging an event. e. Depending on the type of event, there may be a daily charge as a part of these costs. f. This cost may be higher or lower depending on if you need more than just a guard stationed at the entrance. Production costs=___________?

e. Depending on the type of event, there may be a daily charge as a part of these costs. Rental costs= E.

Match the EXPLANATIONS for six key elements involved in the cost of a special event: a. This may include costs for keynote speakers. b. Whether a city is unionized is a factor in these costs. c. This includes the costs of attracting attendees. d. This includes the costs associated with staging an event. e. Depending on the type of event, there may be a daily charge as a part of these costs. f. This cost may be higher or lower depending on if you need more than just a guard stationed at the entrance. Rental costs=______________?

F. This cost may be higher or lower depending on if you need more than just a guard stationed at the entrance. Security costs= F

Match the EXPLANATIONS for six key elements involved in the cost of a special event: a. This may include costs for keynote speakers. b. Whether a city is unionized is a factor in these costs. c. This includes the costs of attracting attendees. d. This includes the costs associated with staging an event. e. Depending on the type of event, there may be a daily charge as a part of these costs. f. This cost may be higher or lower depending on if you need more than just a guard stationed at the entrance. Security Costs=_____________?

A. This may include costs for keynote speakers. Talent Costs= A

Match the EXPLANATIONS for six key elements involved in the cost of a special event: a. This may include costs for keynote speakers. b. Whether a city is unionized is a factor in these costs. c. This includes the costs of attracting attendees. d. This includes the costs associated with staging an event. e. Depending on the type of event, there may be a daily charge as a part of these costs. f. This cost may be higher or lower depending on if you need more than just a guard stationed at the entrance. Talent Costs=___________?

b. Brazil

Match the following cultural standards with the country or culture it applies to: ANSWERS: Argentina/ Brazil/ China/ England/ Switzerland Here, the hand signal where the thumb and forefinger form a circle is considered a vulgar or obscene gesture. a. Argentina b. Brazil c. China d. England e. Switzerland

d. England

Match the following cultural standards with the country or culture it applies to: ANSWERS: Argentina/ Brazil/ China/ England/ Switzerland People of this country do not consider themselves European. a. Argentina b. Brazil c. China d. England e. Switzerland

A. Argentina

Match the following cultural standards with the country or culture it applies to: ANSWERS: Argentina/ Brazil/ China/ England/ Switzerland Pouring wine here with your left hand is a major insult here. a. Argentina b. Brazil c. China d. England e. Switzerland

c. China

Match the following cultural standards with the country or culture it applies to: ANSWERS: Argentina/ Brazil/ China/ England/ Switzerland The traditional greeting here is a bow. a. Argentina b. Brazil c. China d. England e. Switzerland

e. Switzerland

Match the following cultural standards with the country or culture it applies to: ANSWERS: Argentina/ Brazil/ China/ England/ Switzerland When giving gifts here, do not give away knives- it is considered bad luck. a. Argentina b. Brazil c. China d. England e. Switzerland

c. Disney's "Main Street Electric Parade"

Most historians credit the FIRST use of the term "special event: to apply to: a. Chicago's "Lollapalooza" b. Universal's "Harry Potter World" c. Disney's "Main Street Electric Parade" d. New Orleans' "Jaz and Heritage Festival"

B. False

Most meals are catered off-premise during a meeting. T/F a. True b. False

A. True

Outside the U.S., the PCO represents the client in dealing with the DMO, DMC, hotel, restaurant, transportation company, and other suppliers. T/F a. True b. False

A. True

Planners need to think about internet bandwidth during negotiations with hotels. T/F a. True b. False

c. Three years

Planning for the annual meeting begins how long in advance? a. One year b. Two years c. Three years d. Four years

A. True

Room block means to set aside a certain number of rooms for an event/meeting. T/F a. True b. False

C. The elderly

The Americans with Disabilities Act applies to all of the following EXCEPT: a. People in wheelchairs b. The visually impaired c. The elderly d. People with food intake restrictions

A. True

The Certification in Green Meetings and Events (CGME) is designed to assist meeting professionals with all stages of the meeting planning process in a way that promotes social and environmental responsibility. T/F a. True b. False

C. If the music is being played over a single home-style radio or TV

The Federal Copyright Act states that when music is "performed", royalties must be given to those who own the copyright of that music. The exception to this rule is: a. If the music is performed by a live orchestra b. If the music is over 25 years old c. If the music is being played over a single home-style radio or TV d. If the music is significantly arranged differently.

True

The Latin term E-venire means outcomes. T/F

b. False

The M in SMART objectives stands for "Majority" T/F a. True b. False

a. Marketing committee

The ______ is responsible for creating releases that will be sent to professional publications. a. Marketing committee b. Food committee c. Accounting committee d. Venue committee

d. All of the above

The hotel budget includes which of the following? a. Meeting room rental b. Food and beverage c. Staff sleeping rooms d. All of the above

C. APEX Green Meeting Standards

The new standards about green meetings will be called: a. AMEX Green Meeting Standards b. Greenwashing Green Meeting Standards c. APEX Green Meeting Standards d. Sustainability Green Meeting Standards

B. Green Seal

The organization is science-based standard development and certification body that meets criteria for third-party certifiers of the U.S. Environmental Protection Agency? a. Environmental Choice b. Green Seal c. Eco Crown d. Dine Green

B. False

The site selection process can before meeting/event objectives are developed to get an early start. T/F a. True b. False

B. People, planet, and profit

The so-called "triple bottom line" of reasons to go green is called: a. Recycle, reuse, and restoration. b. People, planet, and profit. c. Water, waste, and wishes. d. Paper, people, and privacy.

b. False

The stages of risk management are: Preparedness, mitigation, risk, recovery. T/F a. True b. False

C. RFID

The technology used in interactive nametags is called? a. CAD b. APEX c. RFID d. VOIP

b. False

The usual comp room ratio is one free room for every ten. T/F a. True b. False

A. Well brands

There are also known as "house liquors" a. Well brands b. Call brands c. Premium brands d. Craft brands

b. Plated/American style service

This is the most functional, most common, most economical, and most efficient type of service? a. Family style/English Service b. Plated/American style service c. Restaurant Russian service d. Banquet French service

B. False

Today virtual tools can completely replace actual F2F (face to face) meetings. a. True b. False

B. False

Well brands are generally the most expensive brands of liquor. T/F a. True b. False

C. America

What country enforces ADA? a. Canada b. Spain c. America d. Brazil

D. Leadership in Energy and Environmental Design

What does LEED stand for? a. Location for Energy and Engineering Design b. Leadership in Energy Star Environmental Defenses c. Location Efficiency Energy and Durability d. Leadership in Energy and Environmental Design

a. Method of determining expectations for a particular meeting/event

What is a needs analysis? a. Method of determining expectations for a particular meeting/event b. Method objectives for a particular meeting/event c. Both a and b d. Neither a nor b

c. ICCA

What is considered the global community for the world's convention industry? a. PCO b. WTCA c. ICCA d. EPA

B. Seated guests are served by a server wearing white gloves.

What is hands service? a. Servers wearing white gloves pass trays of hot hors d'oeuvres to guests. b. Seated guests are served by a server wearing white gloves. c. Guests pass or "hand" items around the table family style. d. Servers at the buffet table wear white gloves to hand dishes to guests.

b. Everything

What is negotiated when planning a meeting/event? a. Food b. Everything c. Room rates d. Nothing

A. Evidence of an oral agreement

What is parol evidence? a. Evidence of an oral agreement b. Evidence that is inadmissible in court c. Evidence that is circumstantial d. Evidence that is essential to the contract or case.

d. Meet with key personnel

What should happen in the second site inspection? a. Tour city and available hotels b. Brief tour of convention center c. Tour of possible entertainment/event locations d. Meet with key personnel

b. When they are a nonprofit organization

When can an association be exempt from city and state taxes? a. Never, everyone must pay them b. When they are a nonprofit organization c. When the association is part of a government chain d. Associations are not liable to pay taxes

A. Once budget is determined

When does the RFP get created? a. Once budget is determined b. Very first thing c. Right before the meeting/event d. During the meeting/event

D. David L. Lawrence Center in Pittsburgh

Which convention center as an example of successfully going green? a. Ernest Morial Center in New Orleans b. McCormick Center in Chicago c. Jacob Javits Center in New York d. David L. Lawrence Center in Pittsburgh

A. Site selection

Which is the biggest use of the internet in the MEEC industry? a. Site selection b. Housing and booking c. Logistics management d. None of the above

D. Copies of the agenda or program

Which of the following is NOT a fixed cost? a. The cost of meeting room rental b. The cost of audio/visual equipment c. The cost of the banquet room for the plenary session d. Copies of the agenda or program

a. The preamble

Which of the following is NOT a part of the ESG document? a. The preamble b. The narrative c. The function schedules d. The function set up orders

A. Decorate with reusable plastic flowers and plants

Which of the following is NOT a suggestion by the text of an opportunity to go green? a. Decorate with reusable plastic flowers and plants. b. Decorate with local flowers and plants c. Eat local fruits and vegetables d. Choose a local destination

D. All of the above are examples of CSR

Which of the following is NOT an example of Experiential CSR? a. ISU Campus Sustainability Day b. American Red Cross c. Clean the World d. All of the above are examples of CSR

C. Attendee-related cost

Which of the following is NOT considered indirect cost? a. Overhead cost b. Organizational cost not related to the meeting c. Attendee-related cost d. Administrative cost

D. All are SMART objectives

Which of the following is NOT one of the SMART objectives? a. Specific b. Measurable c. Attainable/Achievable d. All are SMART objectives

D. All of the above are challenges of using volunteer speakers

Which of the following is identified as a challenge of using volunteer speakers? a. They may not adequately prepare for the presentation b. They may not be good presenters c. They may have a personal agenda about the topic d. All of the above are challenges of using volunteer speakers

C. Both a and b

Which of the following should take place before the RFP? a. Meeting objectives are clearly defined. b. The basic location and logistics are drafted. c. Both a and b d. Neither a nor b

d. An RFID

Which of these tools is NOT a type of e-marketing? a. E-blasts b. Blogging c. Podcasting d. An RFID

B. Ausstellung

_______ is translated in Germany as "Consumer Show." a. Messe b. Ausstellung c .Placce d. GMBH

A. Congress

_________ is translated in Germany as "Meeting" or "Convention." a. Congress b. Placce c. GMBH d. Messe