Exam 1 - HRM

________ are more broadly defined components of a successful worker's repertoire of behavior needed to do the job well.

Competencies

If a company makes promises to a recruit that it does not intend to keep, it could be found guilty of ________.

fraudulent recruitment

Analyzing how a job will look in three years to enable recruiters to hire people who will be able to do the job effectively over time is a ________.

future-oriented job analysis

Hiring people who are trainable and willing to follow standardized procedures would support a ________ competitive advantage.

operational excellence

If a recruiter believes that it is alright to inflate her travel expenses because she thinks other employees do it and get away with it she is engaging in ________.

rationalizing

All organizational practices and decisions that affect either the number or types of individuals willing to apply for and accept job offers is ________.

recruiting

Assigning a high-performing sales associate to work with the company's most important client is an example of ________.

redeployment

Which of the following visually shows each of the possible successors for a job and summarizes their strengths, present performance, promotion readiness, and development needs?

replacement charts

Typing at least 90 words per minute with 3 or fewer errors is a ______.

skill

Which of the following are advantages of using structured questionnaires for job analysis?

speed and low cost

Which of the following are detailed records or databases that summarize each employee's skills, competencies, education, training, languages spoken, and chances of being promoted?

talent inventories

Which of the following is contained in a task statement?

the physical working conditions of the job

A job description typically does not include _____.

the skills required of the worker

A staffing strategy of hiring people likely to be promoted over time would be compromised without a quality ___________.

training and development system

Comparing the percentages of men, women, or minorities in various job categories to see if men, women, or minorities are disproportionately represented in certain workforce categories is an example of a ________.

concentration statistic

The ___________ ethical approach assesses a decision as ethical if the ends are beneficial to the greatest number of people, regardless of the means.

consequentialist

When Mary believes that it is ethical to use a hiring method that is illegal in the U.S. in another country in which it is legal to use, she is probably applying which ethical approach?

cultural relativism

Bella Vista Inc. needs to hire a new marketing manager after the former manager retired. he company recruited James Anderson, who was employed in Webster & Co., and offered him the job of manager. This is an example of ________.

external talent focus

A recruiter who is under a lot of pressure to hire a talented research scientist tells her that the company's growth rate is much higher than it actually is to try to get her to accept a job offer. This is an example of _________.

fraudulent recruitment

Which of the following does an employer have to do if it wants to hire successfully from the traditional labor pool?

provide competitive pay

Comparing the percentage of men, women, or minorities employed in a job category with their availability in the relevant population of qualified people interested in the position is an example of a ________.

stock statistic

In which case would staffing be the best investment?

when there is a lot of performance variability in a job

When a team of employees analyzes their work flow to improve efficiency this is an example of ________.

workflow analysis

Hiring people who are active learners with good emotional resilience under pressure would support a ________ competitive advantage.

customer intimacy

Typically, when interest rates rise,

businesses are less likely to expand.

talent inventories

direct labor

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ROM Corporation had kept all its hiring plans on hold during the last four quarters because the economy was in a state of recession. ROM manufactures data cards, memory chips, and LCD monitors. The company is analyzing market trends in order to reassess its hiring strategy for the coming year. Which of the following, if true, would best support the argument for restarting hiring?

Computer manufacturers have aggressively started hiring more staff.

RST is a small software firm that operates using the very latest technology. As a result, the employee skill sets required change rapidly. The skill sets of employees who have been with the company for several years are found to be inferior to those of new hires, and the company has realized that fresh graduates are often better qualified to handle the projects. The firm's resources are limited and it needs to spend as little as possible on the staffing function, reserving most of its capital for project-specific investments. Which of the following staffing goals would be most suited to the company's needs?

Hiring employees every two years on a contract basis.

Which of the following is an unlawful employment practice?

Hiring the candidates who score the highest on a job knowledge test

Which of the following is not a question that needs to be answered when planning the staffing process?

How much time will it take to hire the employees?

_________ will lessen the burden placed on the assessment system.

Increasing the quality of the applicant pool

Which of the following is true about external hiring?

It can enhance organizational diversity.

________ helps a company tailor its recruiting message to appeal to the needs, values, and motivations of targeted potential applicants.

Job rewards analysis

Which of the following observations is true?

Jobs recruited using batch recruiting typically take a longer time to fill than jobs recruited using continuous recruiting.

Which of the following is the best way for an organization to prepare employees for future ethical situations?

Provide scenario-based ethics training

The _________ improves corporate financial disclosures and protects investors from fraudulent corporate accounting..

Sarbanes-Oxley Act of 2002

Dana works as a financial consultant at a start-up company called MoneyCare. While some of her friends earn more than she does working for similar positions in other companies, Dana finds her work far more interesting and challenging than what her friends do. As MoneyCare is a small organization, Dana has a lot of responsibilities and believes that she is actually learning far more on the job than she thought she would. Which of the following statements is true about Dana?

She finds the intrinsic rewards from this job very satisfying.

________ is being used to speed up hiring, lower hiring costs, and enhance the candidate experience during the hiring process

Staffing technology

A(n) ________ only employs people who are already union members.

closed shop Answers: agency shop union shop open shop closed shop

General Stores Inc., a chain of retail stores short-listed four candidates for the two vacant positions of store manager. They were particularly keen on Mark Evans, who had an excellent background and impressive interpersonal skills. To lure Mark in, they offered him an extremely lucrative package that he was unlikely to get anywhere else. They also hired Doug Pyers for the other vacancy, although Mark got a better deal than Doug. In spite of this, General Stores was unable to retain Mark for more than a few months. Which of the following, if true, could explain this apparent discrepancy?

The company did not accurately gauge Mark's need for intrinsic rewards.

A hotel chain that is recruiting front desk receptionists receives 200 applications from males and 100 applications from females. 100 out of 200 men are hired and 25 out of 100 women are hired. Which of the following statements is true of the hotel chain's hiring policy?

There is evidence of a disparate impact of the hiring process on females as a group.

Which of the following is a characteristic of independent contractors?

They do not receive benefits from the employer.

Identify the primary limitation of all forecasting techniques.

They rely on historical patterns and activity levels.

________ is a quantitative technique that can be used to analyze a firm's internal labor markets and forecast its internal labor supply.

Transition analysis

________ involves looking at past employment patterns and using those patterns to predict a firm's future labor needs.

Trend analysis

Which of the following events suggests that a home improvement store such as Home Depot or Lowe's will need fewer workers in the next 1-3 years?

a decrease in consumer disposable income

Using data to evaluate how well the characteristics identified in a job analysis predict job success and other important outcomes is _________.

analytics

Software that tracks recruits to help recruiters identify how many candidates are at each stage of its hiring process is called a(n) _____________.

applicant tracking system

Deployment involves ________.

assigning talent to appropriate jobs and roles in the organization

Why is it usually best to supplement the ratio, scatter plot, and trend forecasting methods with managerial judgment?

because historical trends and relationships can change

Which of the following is more likely to warrant changes in an organization's compensation policy and induce it to offer above-market wages?

decreasing unemployment rates

When a supervisor assigns a new employee to a new project team, the manager has engaged in ________.

deployment

Staffing can be considered a cornerstone of human resource management because it ________.

determines the workforce available to the company

A manager only hires Hispanic women as secretaries. This is an example of ________.

disparate treatment

Cybernetic Incorporated is well known for the ________ of the rewards it presents to its employees. For example: employees are allowed to dress casually on all days of the workweek, have the option of flexible work schedules, and can bring their dogs to work with them.

distinctiveness

Focusing on maximizing how quickly a position can be filled improves the _______ of the staffing process.

efficiency

The balance between the intrinsic and extrinsic rewards an employee receives by working for a particular employer in return for their job performance is the ________.

employee value proposition

According to the resource-based view of the firm, in order to create value, staffing practices must ________.

enhance the differentiation of the firm's products

When a worker is given more tasks to do this is called job ________.

enlargement

When a manager gives a high performing worker more discretion in how he does his job, this is an example of job ________.

enrichment

Greg's Bakery chain is planning to diversify into producing and selling candy. It has opened a new factory to support this plan, and the factory is ready to be staffed. The top management at Greg's has decided that it is willing to offer the best salaries in the industry to its latest employee additions. In this situation, which of the following staffing goals should Greg's follow?

hiring the best qualified employees

Telling jokes at work or staring at other coworkers for no reasons may be viewed as creating a(n) ________.

hostile work environment

When a firm has a superior level of cooperation and innovation among its research team that allows it to design a new product two days faster than its competitors it has created a ________.

human process advantage

The __________ ethical approach defines a morally correct action as one that an individual has a moral right to do and that does not infringe on the moral rights of others.

human rights

Alex and Jane are the best economists that FlexMoney Inc., a consulting firm, has. However, FlexMoney is in urgent need to hire more economists and Alex and Jane are told to come up with all the criteria that they think will influence the ability to succeed in this field. This should give the higher management a good idea of the nature of the job and the kind of people they should be looking to hire. Which job analysis method is being used by FlexMoney?

job elements method

If managers are asked to estimate their optimal headcount for the following year for staffing planning purposes, which of the following has been used?

judgmental forecasting

Which of the following forecasting methods relies on the experience and insights of people in the organization to predict a firm's future employment needs?

judgmental forecasting transition analysis

Which of the following are employees of a company who take on the operation of certain functions, or staff an entire office or factory on a contractual basis for a client or company?

leased workers

When Mary hires a candidate because they went to the same university, which of the following has occurred?

like-me bias

Mrs. Peters filed a complaint against her employers for firing her. She admitted to being late to work five days in a month but she claimed that she was fired on the grounds of being a female employee. This is an example of ________.

mixed motive case

If coworkers are well aware of a colleague's ethical lapses but the supervisor, who sees the same behaviors, doesn't notice the ethical violations because the supervisor feels responsible for the hire this is an example of _________.

motivated blindness

A company fails to do a background check that would have revealed that a person it has hired has the potential to harm others. The employee then physically harms a customer during a disagreement. The company could be found guilty of ________.

negligent hiring