EXAM 1 - MGMT 302

Woojin often meets with government officials and executives of other organizations to shape policy and industry standards. In which level of management is Woojin?

Top Manager

Which of the following refers to a normal process leading to system decline?

Entropy

Which type of manager would be responsible for supervising and coordinating the activities of operating employees?

First-Line Managers

As a middle manager for a bicycle manufacturing company, what might Alex's job entail?

He might implement policies and plans handed down from top managers

Which approach in management acknowledges that human behavior is much more complex than the human relationists realized?

Organizational behavior

Aicha, the coach of a women's basketball team, prepares the team's playing strategy for an upcoming tournament. The strategy devised will be successful only if the players are allocated appropriate positions according to their strengths. In this scenario, which of the following managerial functions must Aicha perform to allocate playing positions to the players?

Organizing

Cora is an operations manager for a privately owned Midwestern trucking company. She spends the first day of each month reviewing the previous month's productivity levels and compares that information against monthly goals. This basic management function is known as ___.

Organizing

Synergy refers to ___.

two or more subsystems working together to be more successful than working alone

Lupita's company is slowly recovering from the most recent economic recession. While the recession forced her firm to make tough decisions, it also enabled her to reframe her company. What might Lupita have done during the recession that will make the company stronger in the long run?

Streamline operating procedures

As a first-line manager, Bronson spends a lot of time training his employees and answering questions about work-related problems. Which type of fundamental skill does Bronson use to do this?

Technical

Why is planning and decision-making important to managers in an organization?

To determine how to allocate resources

Which is an assumption of Theory Y?

A person's potential is often underutilized.

What is a theory?

A conceptual framework for organizing knowledge and providing a blueprint for action

Rene is a manager at a mid-size hospital. She has basic familiarity with all functional areas necessary to manage the hospital. Which type of manager is she?

Administrative

Manoj is very good at transmitting ideas to others, coordinating work with peers and colleagues, and keeping higher-level managers informed. In other words, Manoj excels in which type of skill?

Communication

Garret applied for a management position in his organization, but he did not get it. He was told he had not yet demonstrated the ability to think in the abstract and did not seem to grasp how all the parts of the organization fit together. Which type of management skill does Garret need to work on?

Conceptual

Neil's department has come in behind schedule on its last three projects. He determined that initial specifications did not always match with the actual demands of the project, meaning that department resources were not properly allocated so schedules could not be met. Neil introduced a project start-up procedure that would gather more information up front to verify the accuracy of the specifications before the schedule was written and the resources allocated. This scenario illustrates Neil's ___.

Conceptual

Kayla is a high-potential worker but often misses deadlines. To improve her work output, Kayla's supervisor has decided to monitor her progress on given assignments. In this scenario, her supervisor is performing the managerial function of ___.

Controlling

Neil's department was recently assigned a new project. His next task on the project is to determine how his people and other resources will be allocated to the project. At this point, which managerial function is Neil tackling?

Controlling

Which type of management skill refers to the manager's ability to correctly recognize and define problems and opportunities?

Decision-making

What is the term that describes differences among people?

Diversity

Ira is a manager at a textile company. He and his staff are focused on accounting, cash management, and investment activities. In which area of the company does Ira work?

Finance

Aisha works closely with suppliers and customers in her role as accounts receivable manager at Just Right Cleaning Solutions. Which type of skills would be especially important for Aisha in her daily interactions?

Interpersonal

In what way is the contingency perspective different from universal perspectives?

It does not attempt to identify one best way.

Which of the following is a benefit of planning?

It helps managers know how to allocate their time and resources

What distinguishes the behavioral management perspective from earlier management theories?

It placed more emphasis on individual attitudes, behaviors, and group processes.

What is often considered to be the most important and most challenging of all management activities?

Leading

Many managers are facing an increased work pace, less time to think through a decision, and more information to process. This can all be tied to which contemporary management challenge?

New technology

Sustainable Living Construction Company is looking for a suitable site for its next residential complex. What type of manager should have the responsibility for site selection?

Operations

Which type of managers are concerned with creating and managing the systems that build an organization's products and services?

Operations Managers

Selecting the course of action that would most likely lead to success would be included in which management function?

Planning

When considering the basic management functions, decision-making is part of which process?

Planning

Rajesh is currently a first-line manager, and he would like to move into middle management. What titles should he look for on the company's internal job board?

Plant Manager

Teresita has several entry level positions open at her accounting firm. What could her company do to make them more attractive to Millenials?

Provide flexibility in work arrangements

Ramkumar is the head of human resources at a large firm. For the past few years, his firm has had a difficult time hiring and retaining employees. What can Ramkunar do to better attract and retain today's workers?

Provide new and different incentives

Which of the following includes inputs, transformation processes, outputs, and feedback in a way that allows them to function as an interrelated set of elements?

System

What is the generally true about management theories that are used to build organizations and guide them to their goals?

They are grounded in reality

During her recent annual performance review, Arayla was highly rated on her ability to prioritize work, to work efficiently, and to delegate work appropriately. Which management skills does Arayla use to accomplish these things?

Time-management

James Sinegal, founder and former CEO of Costco Wholesale, always argued that paying his employees above market wages while focusing cost-cutting measures elsewhere were the key ingredients in the early success of his business. Similarly, how can present day managers use knowledge of theory and history in contemporary organizations?

as abstract ideas that help group resources

Managers at Ruth & Fishers Corporation recognize the value of history. The company maintains an extensive archival library of its old documents and records and has also employed a full-time corporate historian. Utilizing the corporate library information helps their managers ___.

avoid the mistakes of others

An individual who gets along well with others at all levels in the organization is said to have good ___.

interpersonal skills

Because operations management is less mathematical and statistically less sophisticated than management science, ___.

it can be applied more directly to managerial situations

Brittany is known to take a very scientific approach to management. When making a decision she strives to be ___ and ___.

logical and objective

The managerial function of controlling involves ____.

monitoring an organization's progress toward its goals

Which perspective suggests that universal theories cannot be applied to organizations because each organization is unique?

Contingency

Julius just got promoted and now has the title of division head. In terms of his level in the organization, which type of manager is Julius?

Middle Managers

Which type of management skills are necessary to accomplish or understand the specific kind of work done in an organization?

Technical

Why is it important for managers to study history?

The historical context can help managers avoid the mistakes of others.

What was the conclusion of the Hawthorne studies?

The human element is very important in the workplace.

Nour's responsibilities include creating organizational goals and overall strategy for the organization. In terms of her level in the organization, which type of manager is Nour?

Top Managers