Exam #1 Multiple Choice
Which theory says that humans are not innately aggressive but that they learn to behave aggressively or peacefully based on observing others in their social environment
Social learning theory
Conflict _____ are patterned responses or clusters of behavior that people use in conflict.
Styles
The conflict that relates to the content and goals of work is called _____ conflict.
Task
__________ refers to the tendency for an observer to negatively affected by an actor's behavior to attribute the behavior to causes under the control of the actor.
Accuser bias
Which of the following is conflict stimulation technique?
Bringing in outsiders
________ is defined as a process that begins when one party perceives another party has or is about to negatively affect something the first party cares about.
COnflict
The systematic prevention of underproductive conflict and proactively addressing those conflict that cannot be prevented is:
Conflict management
All conflict should be approached with the ultimate goal of _______.
Creating functional conflict while minimizing dysfunctional conflict
Which of Glasl's conflict escalation stages involves behaviors like verbal confrontation and argumentation?
Debate
Which cause of conflict involves perceived or actual incompatibilities in beliefs about what is good or bad, right or wrong, and fair and unfair?
Differing values
__________ Occurs when individuals are emotionally overwhelmed by a situation and therefore have difficulty focusing on that situation.
Disassociation
Mike and Neither are on the same team; they work well with other people on the same team but don't get along with each other. This type of conflict can best be described as ____.
Dyadic
The ability to perceive, express, understand and use emotions as well as manage emotions in oneself and other people.
Emotional intelligence
Which principle denotes that benefits should be distributed based on each person or group's contribution?
Equity principle
According to the interactionist view, _____ conflicts support the goals of the group and improve its performance.
Functional
What term refers to our tendency to underestimate the impact of external factors and overestimate the impact of internal factors in explaining behavior?
Fundamental attribution error
The theory that uses a combination of math and economics to predict human behavior in circumstances with varying incentive structures:
Games theory
Relatively calm discussing occurs during which of Glasl's nine stages of conflict escalation?
Hardening
According to the traditional view of the conflict, all conflict is ___.
Harmful and must be avoided
What are at the core of all conflicts?
Human needs
The number of organizations using a team structure is increasing and more individuals are working in close proximity and working together on various projects. Given this new organizational structure, which type of conflict is likely to increase compared to the individual work structure of the past?
Interpersonal conflict
In a meeting with Katie, a HR representative, Kofi threatened to call his lawyer and "sue the pants off" the employer for the egregious way which his supervisor treated him. Katie asked Kofi what the problem was and whether he would be willing to talk further about why he felt so strongly so that perhaps a workable solution could be achieved.
Kofi was pursuing a power-based approach, and Katie was pursuing an interest-based approach.
Rights based approaches to resolving conflict are common in the following contexts, except?
Labor strike protesting unfair labor practices
Which term refers to the degree to which a person generally perceives events to be under his or her control or under the control of others?
Locus of control
High Type As need _______ stimulation than Type Bs and are -_______ likely to over-schedule themselves.
More, more
Which of the "Big Five" personality dimensions is associated with being anxious, depressed, angry, and insecure?
Neuroticism
According to Herzberg's hygiene-motivation theory, good pay will?
Not motivate employees but will de-motivate them if the amount is reduced
If an individual says something like "If you are angry at me, that's your problem," this would be a method of avoiding conflict?
Passive aggressive avoidance
Stage II of the conflict process deals with the conflict bein ____.
Perceived and felt
The five levels of Maslow's hierarchy of needs theory, in order from lowest to highest, are"
Physiological, safety and security, acceptance, esteem, and self-actualization
What term refers to the fairness of the process used for reaching a decision or resolving a conflict?
Procedural Fairness
Which of the following statements is true regarding conflict?
The diversity of goals among groups is a major source of conflict
The term positional refers to:
The mindset that conflict involves a contest of wills rather than collaboration
Cognitive framing is:
The way a person perceives information
The traditional Thomas-Killman Conflict Mode Instrument identifies five conflict modes based on a consideration of what two variables
WE DON'T KNOW YET
What term refers to a repeated mistreatment of another employee through verbal abuse, conduct that is threatening, humiliating, or intimidating, or sabotage that interferes with the other person's work?
Workplace bullying
Competing is generally not a good idea when you are managing employees, except when:
You have to make a decision quickly and must require dissenting employee to comply
How might a manager best address the concept of physiological needs?
Provide adequate pay and work breaks
The theory that says that people are willing to help a stranger as long as others witness the helpful act is:
indirect reciprocity