Exam 1 Operations Management

¡Supera tus tareas y exámenes ahora con Quizwiz!

Which of the following statements about vertical integration is true?

As a firm performs more processes itself, from acquiring materials to final delivery to customers, the more vertically integrated it is.

Studying a company that is considered a world leader in distribution logistics in order to improve your company's distribution process is an example of:

Benchmarking

Which of the following statement concerning process management is true?

Capital intensity depends on the mix of equipment and human skills in a production process; the greater the relevant cost of equipment to labor, the greater the capital intensity.

Which of the following statements on acceptance sampling and process control methods is TRUE?

Complete inspection is preferred over sampling for products that could be critical to human life

Which of the following statements about process choice is best?

Continuous process is very capital intensive

Which of the following statements regarding operations management are true?

Customer participation and information on performance are two special types of inputs to a production system

A product-oriented layout is characterized by:

Equipment arrangement based on the sequence of operations

Just-In-Time inventory is a zero inventory system

False

Reducing lot sizes is of little help in reducing inventory costs

False

Which of the following statements concerning flow diagrams is not true?

Flow diagrams are useful only in a reengineering a process, but defiantly not for continuous improvement

Which of the following statements about customer involvement is best?

For services that directly involve the customer, the customer often indicates the time of the service

Operations Management

Inputs into and operation that produces an output i.e. good or service

Which of the following is not a trend in operations management?

Job Specialization

Which of the following is NOT a service or manufacturing strategy?

Make-to-Assemble

Firms that produce high volumes of relatively few standardized products, for which reasonably accurate forecasts are available, are most likely to use a

Make-to-Stock

Which of the following statements is true?

No two products are exactly alike because the production process contained many sources of variation, even if the process is a machine.

Which of the following tools of Quality Management is used to organize & quantify problems?

Pareto Analysis

Which of the following is not an element of JIT?

Push Production

Which of the following statements on a continuous improvement and reengineering is best?

Reengineering starts with a "clean slate" whereas continuous improvement looks for ways to incrementally improve

Frequent deliveries of small quantities are a characteristic of JIT partnerships

True

Hidden problems are generally uncovered during the process of reducing inventory

True

In the Just-In-Time framework, waste is anything that does not add value

True

Just-In-Time is a philosophy that works well with continuous improvement philosophies

True

When using SPC, a process is said to be in control if none of the sample points fall outside the control limits

True

Which of the following statements about process management is best?

When customization must be high, equipment should be general purpose, and employees need to perform a broader range of duties

Analysis of a process is most likely to be economically beneficial if the process is

a bottleneck operation

Total Quality Management emphasizes

a commitment to quality that goes beyond internal company issues to suppliers and customers

Which of the following statements best characterize on-time delivery?

a company that always delivers at the promised time

Which of the following is an example of competing on the basis of customization?

a firm offers more variations of its products than its competitors

Among the characteristics of an intermittent production process is

ability to produce a variety of products

Which of the following is/are NOT fundamental to operations management?

advertising tactics

Which of the following represent issues of culture and ethics in International Operations?

all of the above are cultural and ethics issues

Which of the following represent reasons for globalizing operations?

all of the above are reasons to globalize

The "standards of global competition" include all of the following except

all of the above are standards of global competition

In which of the following phases of a product should quality be considered?

all phases

Costs associated with inspection, testing, and data gathering to determine the actual quality of product throughout all phases of the production process is what type of quality cost?

appraisal costs

A national fast food restraunt will most likely compete on which of the following dimensions of quality?

conformance

In a sampling plan, if n, the sample size, is held constant while c, the acceptance number is decrease then?

consumer risk decreases

Which of the following are of special importance to the managing of global service operations?

culture, ethics and educational level of workforce

Productivity can be improved by

decreasing inputs while holding outputs steady

The difference between process focus and product focus is in:

degree of flexibility of production system, extent of product customization and volume of production per product and product varriety

Which of the following is not an advantage of on-site expansion compared to building a new facility in a foreign country?

direct access to new markets

Which of the following is NOT a goal of JIT partnerships?

elimination of unnecessary activities , in-plant inventories, and engineering changes

An approach to location analysis that includes both qualitative and quantitative considerations is a. locational cost-volume b. factor rating c. transportation model d. assignment method e. make or buy analysis

factor rating

Which of the following statements is true?

functional strategies are shaped by corporate strategy

Attribute inspection is appropriate for measuring

if a product is conforming or non-conforming

Which of the following is not a trend in operations management?

increased presence in the manufacturing sector

When production volumes are high, process decision are made more likely to favor?

less resource flexibility

Reduction of in-transit inventory can be encouraged through use of a. supplier location near plants b. low setup costs c. low carrying costs d. use of trains, not trucks e. low-cost, global suppliers

low carrying costs

Products built in anticipation of demand and sold from inventory are classified as

make-to-stock

According to the quality literature, which of the following is NOT included in the cost of quality?

marketing costs

Optimizing capacity would be most appropriate for which stage in the product life cycle?

maturity

A firm can effectively use its operations function to yield advantage via all of the following except

maximization of equipment utilization, even if it means increasing inventory levels

Which of the following is NOT necessarily an essential element of a TQM program?

obtaining the Malcolm Bal Ridge National Quality award

A job shop process requires

organizing the resources around the process

Low-volume, high-variety production is best undertaken by?

process focused manufacturing and job shop type operations

Which of the following is not an operations decision?

product price

Operations Management techniques that can be used to reduce costs of goods and services include all of the following except

purchasing quantity discounts, even if not all materials are needed since excess inventory is an asset

Which of the following is true?

quality is related to profitability and poor quality results in scrap, rework and equipments downtime as a internal failure cost

In the quest for competitive advantage, which of the following is a JIT requirement?

reduce number of vendors, reduce space for inventory, quality by suppliers, and small number of job classifications

A quick change oil service franchise operation would most likely compete on which of the following dimensions of quality?

responsiveness

What is not a major difference between goods and services

services are always consistent due to heterogeneity

The two internal elements of SWOT analysis are

strengths and weaknesses

In a sampling plan specified by n and c, the value of deviation indicates

the risk of rejecting a good lot

The center of gravity method does NOT take into consideration

the value of goods shipped to the markets of population size

A manufacturer took the following steps to reduce inventory, which one is NOT a JIT action?

they picked the supplier that offered the lowest price based on quantity discounts

Which of the following is not one of the eight competitive priorities?

volume delivery


Conjuntos de estudio relacionados

Biology, Chapter 25: Global Change <NOT FINISHED)

View Set

Chapter 12 Questions (4 questions on exam)

View Set

NCLEX Questions- Care of a Client with a tube

View Set

Chapter 7: The Skeleton (DEFINITIONS)

View Set

Chapter 54: Caring for Clients with Breast Disorders

View Set