Exam 1A

Leadership is best defined as the ability to:

influence people toward the attainment of goals.

According to the expectancy theory, what is instrumentality?

It refers to the likelihood that something good or bad will come from an increase in effort.

According to the Hackman-Oldham job enrichment model, which of the following is a critical psychological state required for job enrichment?

Knowledge of the actual result of the work

Which human relations movement pioneer suggested that workers should be involved in decisions affecting them?

Mary Parker

Morale is defined as the:

overall mood of an individual, based on attitudes and satisfaction.

People typically filter the messages they receive because:

sometimes they want something to be true so badly that they interpret the message to make it true.

The generation of Americans born between 1946 and 1964 is referred to as:

the Baby Boomers.

In the context of defensive behavior, a person who uses the _____ approach appears to be shutting down.

Passive aggressive

Which of the following childhood experiences induces avoidance of self-disclosure?

Punishment for showing pride, anger, or other emotions

Which of the following statements is true about red flag words?

Red flag words bring an immediate emotional response.

Which of the following is most likely to have a positive effect on job attitudes?

Rewards that are in line with an individual's ambition

Seeing yourself as being efficient in a particular field is an example of

Self-concept.

A person with healthy self-awareness can make safe decisions that might seem "intuitive" to others because such a person:

can understand the reactions of other people toward him or her.

Self-efficacy is the:

confidence an individual has in his or her ability to deal with problems.

When giving attitude-improving feedback, you should:

deal with descriptions rather than judgments.

NOTE!!!!!!

:c

Which of the following will motivate a person with a strong sense of work ethic to be productive at work?

A moral obligation to work and not being idle

Mark joins the student newspaper team of his university because he is interested in journalism. Which need is Mark trying to fulfill?

Activities

Which of the following is an example of a formal group in a workplace?

An ad hoc task force

Which of the following models was suggested by Max Weber to deal with favoritism and nepotism?

Bureaucracy

The generation of Americans born between 1965 and 1980 is referred to as ____.

Generation X

According to the founders of emotional intelligence (EI), which intelligence allows you to understand the politics of your own workplace?

Social Awareness

Which of the following statements is a defining feature of terminal values?

They are end-point ideal values.

Which type of leader does not expect his or her position in the organization to be questioned?

Autocratic leader

How does conditional positive regard affect children?

Children may become confused on what constitutes good or bad behavior.

Keira is a customer service executive in an insurance company. In a feedback meeting, her supervisor asks her why she sounded angry with one of the customers. Keira replied, "Well, if you think I am doing such a bad job, why don't you just go ahead and fire me? I know you don't like me." Which defensive reaction is Keira using?

Counterattack

Which level of self-disclosure identified by John Powell represents real communication?

Gut-level communication

Which of the following statements is true of your self-image?

How does conditional positive regard affect children?

Which of the following is a type of a gesture?

Illustrator

A way of describing the extent to which managers and others are truly willing to put the shared values and expectations of a culture into action is known as ____.

Influence

Which of the following is an example of a hygiene factor?

Interpersonal relations

Which of the following is an adverse effect of withholding secrets?

It makes people likable human beings.

Which of the following statements is true about conditional positive regard

It may lead to the children growing up either rejecting the parents' plans for them completely or becoming depressed and giving up.

According to Daniel Goleman, which of the following is a type of emotional competence?

Social Competence

Which of the following reforms was introduced by Robert Owen?

Stopping the employment of young children in his factory and encouraging his workforce to stay sober

Which of the following is a difference between terminal values and instrumental values?

Terminal values are goals that you want to accomplish during your life time, whereas instrumental values are related to long-term goals that you want to accomplish.

According to John Powell's levels of self-disclosure, what do two people experience during peak communications?

They feel an almost perfect and mutual empathy between themselves.

According to psychologist R. D. Laing, how do our assumptions and hunches about others affect us?

They keep us from operating in the real world.

Which of the following is a guideline that you should follow when giving attitude-improving feedback?

You should deal with facts rather than opinions.

In the case of selective listening:

a listener deliberately chooses what he or she wants to hear.

Jeremy, the manager of a manufacturing company, is in a very bad mood over a contract that the company lost. In this situation, one of his employees asks him for a day off. Jeremy refuses to listen to the employee's reason for the leave application and rejects the request. The employee's failure to communicate the reason for the leave application can best be attributed to:

emotional timing.