Exam 2

Feedback in coaching should be: a. overrated and exaggerated. b. on specific areas which need improvement. c. confined to the first coaching session. d. avoided unless requested.

b. on specific areas which need improvement.

A major listening problem many leaders face is that they: a. are convinced that listening is for wimps. b. never ask questions to clarify issues. c. feel listening is a sign of weakness. d. are overloaded with responsibilities.

d. are overloaded with responsibilities.

Jacob is a team leader who recognizes that collaboration among members is essential to the success of his team. He should therefore first attempt to develop: a. fear between everyone on the team. b. clearly defined reporting relationships. c. a feeling of competitiveness. d. trust between everyone on the team.

d. trust between everyone on the team.

_____ authorizes people at the highest levels in an organization to make a decision and expect compliance. a. ​Legitimate power b. ​Referent power c. ​Prestige power d. ​Expert power

a. ​Legitimate power

A study found that positive leader-member exchanges are likely to increase a leader's: a. resistance in building teamwork. b. confrontations with a group. c. transformational effect on a group. d. transactional effect on a group.

c. transformational effect on a group.

The first-mover strategy deals with: a. getting to the market first. b. being the first company to acquire a competitor. c. being the first to imitate a product. d. relocating a company to a more profitable market.

a. getting to the market first.

According to Richard Branson, a top executive at Virgin Atlantic, a special type of challenging experience that contributes enormously to reaching one's leadership potential is _____. a. partaking in social causes b. failure c. victory d. taking calculated risks

b. failure

Maddox Corp., a smartphone manufacturer, in the initial years of its entry into the market, adopted a deliberate strategy of quickly capturing a sizeable portion of the market share by lowering the selling price of its smartphones. Which business strategy has the company adopted in the given example? a. ​Focus strategy b. ​First-mover strategy c. Cost-leadership strategy d. Imitation strategy

c. Cost-leadership strategy

A major characteristic of a team is: a. self-actualization of its members. b. submerging conflicts to reach a consensus. c. common commitment. d. ingratiation of its members.

c. common commitment.

Which of the following is not one of the criteria for generating superior global corporate performance from a leadership perspective? a. Adaptability and innovation b. Commitment and morale c. Profitability and productivity d. Patriotism and dogmatism

d. Patriotism and dogmatism

A study of leader-member exchanges and creativity among research and development specialists indicated that leader-member exchanges were: a. positively associated with creativity. b. negatively associated with creativity. c. unrelated to ratings of creativity. d. positively associated with creativity only for inexperienced specialists.

a. positively associated with creativity.

Which of the following is true of the cost-leadership strategy? a. ​Brand loyalty becomes more intense. b. ​Competitors can easily enter the field. c. ​Advertisement costs will decrease. d. ​Profits can be maintained at a constant level in the long-run.

a. ​Brand loyalty becomes more intense.

Estelle plans to present the science project assigned to her in a creative manner.​ She concentrates on finding ways to present her project. She comes up with possible solutions without evaluating them. Which step of the creative process is illustrated in the given scenario? a. ​Immersion b. ​Verification c. ​Incubation d. ​Problem recognition

a. ​Immersion

Simon Corp., a global financial services firm, has entered a region whose per capita income is very high. To make its financial products more attractive, it introduces new schemes that specifically cater to high income groups. This is an example of: a. ​a focus strategy. b. ​an acquisition strategy. c. ​a strategic alliance. d. ​a cost-leadership strategy.

a. ​a focus strategy.

In the context of outcomes of influence tactics, _____ is particularly important for complex, difficult tasks because these require full concentration and effort. a. ​commitment b. ​resistance c. ​debasement d. ​compliance

a. ​commitment

An important implication of expectancy theory for leaders is that: a. workers should encourage and train themselves. b. people in the same work unit will usually have the same valences. c. the link between rewards and performance should be made explicit. d. an average worker should not be able to attain the majority of work goals.

c. the link between rewards and performance should be made explicit.

One type of personal power would be power stemming from the: a. rewards a manager can administer. b. closeness to a key executive. c. ownership stake a person has in the firm. d. relevant expertise a person brings to the job.

d. relevant expertise a person brings to the job.

Alice works with Lee. She spends two days every month observing Lee's work activities, attending important meetings with him, and discussing important tactics. Lee conducts debriefing sessions with Alice where they discuss what she has learned and why it is necessary to use certain tactics at certain times. In this case, Lee is mentoring Alice using the approach known as _____. a. ​reverse mentoring b. ​sowing c. blended mentoring d. ​shadowing

d. ​shadowing

The major purpose of diversity training is to: a. bring about workplace harmony. b. conform to affirmative action legislation. c. get people to express their hidden prejudices. d. break down status barriers between managers and employees.

a. bring about workplace harmony.

Team play can be an influence tactic when a person: a. is more concerned about collaboration than tough-mindedness. b. develops a large network. c. gets others to work as a team but is a solo player himself or herself. d. behaves as an authoritarian leader.Team play can be an influence tactic when a person:

a. is more concerned about collaboration than tough-mindedness.

An example of a physical structure to facilitate communication among team members is a: a. shared physical facility such as a beverage lounge. b. private office or cubicle for each team member. c. telecommuting or work-at-home program. d. high-rise building.

a. shared physical facility such as a beverage lounge.

Which one of the following is considered an important coaching technique? a. Restrict oneself from asking questions to the coach. b. Model desired performance and behavior. c. Create more obstacles for the person being coached. d. Resist change in all possible ways.

b. Model desired performance and behavior.

In the context of teamwork, _____ directly states that collaboration is better than competition. a. authoritarian theory b. cooperation theory c. libertarian theory d. charismatic theory

b. cooperation theory

The leader-member exchange model provides a partial explanation of teamwork development because: a. members who perform well are given key positions outside the team. b. members of an in-group work smoothly together with the leader. c. members of an out-group work well together as a group of renegades. d. all members are treated with the same degree of respect.

b. members of an in-group work smoothly together with the leader.

The teamwork tactic of "emphasizing pride in being outstanding" is based on the premise that: a. very few groups can be outstanding. b. most groups are especially good at some tasks. c. a leader should be an outstanding performer. d. every group has at least one standout performer.

b. most groups are especially good at some tasks.

Which of the following practices is least likely to be helpful in managing creative people? a. Having creative people manage and evaluate creative workers b. Providing ongoing recognition and appreciation to creative workers c. Giving creative people considerable structure d. Being liberal in giving workers the resources they need

c. Giving creative people considerable structure

Ryan's team has performed beyond the performance standard set for the team in the previous financial year. This makes the team eligible for additional incentives, and the improved performance will also make them eligible for a promotion in a few months. In the context of the expectancy theory, which of the following statements is true in this case? a. The team receiving an outstanding performance review is a second-level outcome. b. The performance of each team member denotes the instrumentality. c. The team being considered eligible for promotion is a second-level outcome. d. The performance of each team member is known as the expectancy.

c. The team being considered eligible for promotion is a second-level outcome.

Of the following leadership practices, the least likely to enhance innovation is: a. to take risks and encourage risk taking. b. to acquire innovative companies. c. to encourage innovation for its own sake. d. the pursuit of constant innovation.

c. to encourage innovation for its own sake

Amber Corp. and Kyler Corp., two major technology firms, have decided to operate together in specific areas such as distribution and marketing for better utilization of the expertise available in both firms. This can be referred to as: a. a differentiation strategy. b. an imitation. c. a cost-leadership strategy. d. a strategic alliance.

d. a strategic alliance.

After creating a false catastrophe, a particularly devious political player: a. asks another department to solve the problem. b. apologizes and admits his or her falsehood. c. openly laughs at management for believing the story. d. claims to have resolved the problem.

d. claims to have resolved the problem.

Team members should use collaborative technologies like groupware, which: a. virtually eliminate the need for a team leader. b. allow group members to achieve consensus on which software to use. c. measure the productivity of group members. d. help groups collaborate better.

d. help groups collaborate better.

An example of Machiavellianism would be for a manager to tell a group member that he must: a. accomplish goals that fit the company's strategic goals. b. conform to company rules and regulations. c. have lunch together to discuss a new software system. d. work every Saturday to be evaluated as a good team player.

d. work every Saturday to be evaluated as a good team player

Attempts at persuasion, including inspirational speaking and writing, begin with the: a. use of technical jargon. b. credibility of the message sender. c. use of vocalized pauses. d. adaption of the message to the speaker's interests.

b. credibility of the message sender.

In cross-cultural relations, an attitude of highest respect is to communicate the belief that another person's culture is: a. of considerable value, but still not as good as yours. b. different from but not inferior to yours. c. good enough to be exported to your country. d. in the top 10 percent of world cultures.

b. different from but not inferior to yours.

An inspirational appeal is more likely to be effective when the influence agent: a. mixes the inspirational appeal with a touch of Machiavellianism. b. involves the workers in the change process. c. pushes hard for his or her own agenda. d. disguises what he or she is attempting to accomplish.

b. involves the workers in the change process.

The higher a unit reports in a firm's hierarchy, the: a. more likely it will be the first to go during downsizing. b. more power it acquires. c. less dependent it is on organizational resources. d. less likely it is to accrue opportunity power.

b. more power it acquires.

To become more creative, it is important to: a. postpone traditional thinking until the final stages of problem solving. b. overcome traditional thinking. c. redefine traditional thinking. d. develop more traditional thinking.

b. overcome traditional thinking.

A person's linguistic style: a. directly reflects the company's culture. b. is closely related to his or her leadership style. c. determines that person's reading comprehension. d. is his or her characteristic speaking pattern.

d. is his or her characteristic speaking pattern.

With respect to safety, positive leader-member exchanges: a. virtually eliminate accidents. b. encourage group members to take more risks. c. enhance morale, thereby leading to a carefree attitude toward accidents. d. lead to greater commitment and fewer accidents.

d. lead to greater commitment and fewer accidents.

Todd, an American strategy specialist, visits his company's Italian affiliate. He is introduced to Annette, a native Italian and the human resources director of the Italian affiliate. Todd should probably: a. lightly kiss Annette on the lips. b. give Annette an American-style bear hug. c. kiss Annette rather firmly on the forehead. d. lightly kiss Annette on both cheeks.

d. lightly kiss Annette on both cheeks.

Developing a pool of leadership successors combines evaluating potential with giving high-potential candidates the _____. a. compensation they need to feel like executives b. right type of opportunities for failure c. right amount of stock options they need to stay motivated d. right type of developmental experiences

d. right type of developmental experiences

The _____ style of conflict management is halfway between domination and appeasement. a. collaborative b. avoidant c. accommodative d. sharing

d. sharing

A major reservation about outdoor training is that: a. participants do not take it seriously. b. it encourages physical combativeness. c. in the corporate world, teams change frequently. d. some participants find it repellent.

d. some participants find it repellent.

The purpose of a SWOT analysis is to assess: a. strategies, weaknesses, options, and time. b. satisfactions, worst options, and trade-offs. c. successes, winners, and ominous threats. d. strengths, weaknesses, opportunities, and threats.

d. strengths, weaknesses, opportunities, and threats.

Which of the following examples represents a manager whose actions encourage organizational politics? a. A manager who frowns every time he receives criticism b. A manager who creates a stable and predictable work environment c. A manager who has led his firm to profits over the last year d. A manager who relies on objective standards for judging performance

a. A manager who frowns every time he receives criticism

Which of the following is true of the motivational use of recognition and praise? a. An individual's preference for the type of praise should be taken into account. b. It is important that meritorious behavior is kept confidential within the team. c. It is important to praise so that the employees are set against each other. d. Motivation has to be linked to corporate values to minimize its impact.

a. An individual's preference for the type of praise should be taken into account.

Which of the following examples illustrates selective listening? a. As the director of a company, Adolf is extremely busy and listens only to information on the company's position in the stock market. b. Jennifer, a team leader, asks a number of questions and listens to answers during face-to-face meetings with her subordinates. c. Mark tries to sort out problems among his team mates by acting as a mediator and allowing them to talk to each other about their problems. d. Tony, a team manager, often casually stops by his team members' work stations and talks to them about their work and other issues and concerns.

a. As the director of a company, Adolf is extremely busy and listens only to information on the company's position in the stock market.

Who among the following is an example of an external leader? a. Dena, who manages the activities of a team without being a member of it b. Roshanda, who is not supported by the team members by majority votes c. Angela, who represents a team after being elected by the teammates d. Ling, who fails to deliver, irrespective of being chosen by majority votes

a. Dena, who manages the activities of a team without being a member of it

Which of the following examples illustrates practices that enhance creativity? a. Eric, a team manager, encourages his team members to determine the best possible method for reaching a particular target. b. AB Inc. has a rigid organizational structure that includes layers of approval, fixed office timings, and a large amount of paperwork for new projects. c. Nicholas and his colleagues think in a convergent manner to focus on a single and frequently used solution to problems. d. Tanya, a graphic designer for a popular magazine, looks to gain approval from her team mates for her innovative ideas rather than finding other alternatives.

a. Eric, a team manager, encourages his team members to determine the best possible method for reaching a particular target.

Mark, the manager of the marketing team of a company, often contacts the members of the finance team for budget-related details. Mark needs this information to design marketing strategies that fall within the allocated budget. Which kind of leadership network is Mark using for performing his tasks efficiently? a. Operational network b. Strategic network c. Peer leadership network d. Personal network

a. Operational network

Which of the following is recommended as an effective empowering practice? a. Providing ample information to workers b. Choosing work methods for group members c. Allowing group members to establish their own limits to empowerment d. Separating work activities from organizational goals

a. Providing ample information to workers

If all of the following influence tactics were available to you in a given situation, which should you begin with? a. Rational persuasion b. Exchanging favors c. Machiavellian techniques d. Appeals to higher authority

a. Rational persuasion

Who among the following can be considered an example of a leader who implements power sharing? a. The chief editor of a magazine who feels all the reporters and junior editors should be equipped enough to challenge her b. A doctor who feels the medical assistants in her team should react immediately to all her orders c. A production manager who feels his team members should concentrate on just one task at a time d. The trainer of an organization who closely scrutinizes all the activities of the employees undergoing training

a. The chief editor of a magazine who feels all the reporters and junior editors should be equipped enough to challenge her

An essential part of coaching is to: a. build formal relationships with the person being coached. b. help remove obstacles for the person being coached. c. manipulate the person being coached. d. use an autocratic leadership style.

a. build formal relationships with the person being coached.

A company engages in the brand-leadership strategy when it: a. develops the reputation of its brand name. b. imitates leading brands. c. develops products that other companies do not offer. d. diversifies into several successful brands.

a. develops the reputation of its brand name.

The term engagement refers to : a. high levels of personal investment in the tasks performed on a job. b. serving a one-month notice period in the organization. c. avoiding offering a reward for a good performance. d. employees limiting themselves to those tasks that are specific to their roles.

a. high levels of personal investment in the tasks performed on a job.

A powerful strategy for gaining competitive advantage is to: a. hire talented, well-motivated people throughout the firm. b. promote employees on the basis of seniority to encourage company loyalty. c. develop the talents among the least talented employees. d. hire the occasional candidate with a poor employment history to be socially responsible.

a. hire talented, well-motivated people throughout the firm.

Antoine, a group manager, decides to conduct personal meetings with his team members to understand how they feel about their positions on the team. Antoine wants to know if the group members are satisfied with the appreciation they get. In the given example, Antoine is engaged in _____. a. serving as a model of power sharing b. drafting the team's mission c. developing group emotional intelligence d. emphasizing pride in being outstanding

a. serving as a model of power sharing

A challenge for the manager of multiple teams is that these teams might have cultures of their own, known as a _____. a. subcultures b. strong links c. renegade cultures d. weak links

a. subcultures

Stuart, the director of a company producing electrical appliances, is preparing to address the sales team to appreciate their performance. When preparing his message for the speech, Stuart should ensure that _____.​ a. ​the message is geared to the listeners b. ​anecdotes are completely avoided c. ​sufficient vocal pauses are present d. ​the message is driven totally by data

a. ​the message is geared to the listeners

A strategically minded worker at any level would be likely to think: a. "What strategy should I use to benefit my immediate team?" b. "How does what I am doing right now support corporate strategy?" c. "What small tasks can I accomplish first before tackling the big picture?" d. "How can I finish this project as efficiently as possible?"

b. "How does what I am doing right now support corporate strategy?"

Which of the following cases demonstrates the gaining of power according to the dependence perspective? a. Raj is promoted to senior vice president in his firm. b. Bill seeks Clara's inputs and advice to improve his performance. c. Laverne rewards her team members with cash bonuses over Christmas. d. Ted runs his own advertisement agency.

b. Bill seeks Clara's inputs and advice to improve his performance.

Which one of the following should be considered the least effective contributor to empowerment? a. Making rewards visible b. Encouraging employees to set their own limits to empowerment c. Providing a positive emotional atmosphere d. Starting with small changes and then building on the early success

b. Encouraging employees to set their own limits to empowerment

Daisy Inc. enjoys a monopoly in the procurement and distribution of coffee beans. The company undertakes a strategic analysis of its market position. A local daily newspaper has published a report stating that a global coffee beans producer is entering the region to set up retail stores in order to increase its efficiency in distribution. Daisy Inc. is most likely to include this fact under which of the following components of a SWOT analysis? a. Internal weaknesses b. External threats c. External opportunities d. Internal strengths

b. External threats

Ramos, a CEO, was recently made both President and CEO of the company. Which of the following is a consequence of Ramos occupying this dual role? a. The strategic contingency theory predicts that his moral identity will rise b. His legitimate power is strengthened c. The dependence theory dictates that his power will decrease d. His personal power is weakened

b. His legitimate power is strengthened

Mauricia Corp., a biotechnology firm, has initiated a program that encourages employees to form groups, on the basis of a particular characteristic such as race, sex, ethnicity, etc. Mauricia Corp's initiative is based on the belief that such programs would help team members to discover their true potential and climb the corporate ladder. Which of the following is a likely disadvantage of such a set up? a. It may heighten the sense of individualism. b. It could lead to divisiveness. c. It could result in a reduction in productivity. d. It may widen power distance.

b. It could lead to divisiveness.

Which of the following is true of a consensus leadership style? a. The style relies on conforming to the majority opinion. b. The style enhances the level of commitment by team members toward an idea. c. The style gives utmost importance to an idea which comes from outside the group. d. The style perceives that disagreements should be suppressed to reach a consensus.

b. The style enhances the level of commitment by team members toward an idea.

Sadie, the managing director of a film production studio, addresses two sales teams, A and B, which are in charge of different products and who have different team leaders. While communicating a critical strategic decision of the company, members of team A have a pre-existing idea of what she is saying, while members of team B appear clueless. In this context, which of the following statements is most likely to be true? a. The team leader of A practices debasement, while the team leader of B does not. b. The team leader of A practices open-book management, while the team leader of B does not. c. A consists of a batch of new trainees, while B consists of a batch of experienced employees. d. A represents the out-group and B represents the in-group of the company.

b. The team leader of A practices open-book management, while the team leader of B does not.

Wyatt has an MBA degree from a reputed university in the U.K. He has been working with Linocco Inc. for over two years, and he expects to be promoted as branch manager shortly. Sunny took-up a diploma course in management after he finished high school. He was never really interested in increasing his qualifications, but he has also been working at Linocco Inc. for over five years. Sunny expects to become the branch manager as well. However, the organization decides to promote Wyatt and not Sunny. Which of the following could be a reason for Wyatt being promoted and not Sunny? a. There is an inverse relationship between education and number of previous employers. b. There is a positive relationship between the amount of formal education and the level of leadership position attained. c. There is a negative relationship between the amount of formal education and the level of leadership position attained. d. There is a direct relationship between educational institutions and the length of work experience.

b. There is a positive relationship between the amount of formal education and the level of leadership position attained.

The board of directors at Veerz Inc. is looking to hire a new CEO for their firm. They have decided that their new CEO should be someone from outside the organization with ample experience in the industry and leadership capabilities. The board has decided to follow the general procedure for selection. Potential candidates will be thoroughly screened, background checks will be performed, and previous employers or business partners will be contacted to ensure one's candidature. However, the organization must conduct this process in a formal manner and use intermediaries to do the job for them. In this case, which of the following methods is the board likely to use? a. They would conduct an organization sponsored social event to try and lure top management from other firms. b. They would hire an executive search firm to locate the desired candidate. c. The board members would individually select people from their personal contact list. d. They would display an attractive advertisement in the top business magazines.

b. They would hire an executive search firm to locate the desired candidate.

A refinement of the individual approach to executive coaching is for a coach to: a. conduct videoconferences with several leaders from different locations at the same time. b. collaborate with the leader's group members. c. work with a group of leaders with the same developmental needs. d. get the group members to report on the leader's mistakes.

b. collaborate with the leader's group members.

In the context of outcomes of influence tactics, _____ means that the influence agent has changed the person's behavior but not his attitude. a. debasement b. compliance c. commitment d. resistance

b. compliance

Struggling as a leader is most likely to transform into leadership development if, over time, the leader: a. engages in single-loop learning. b. receives coaching and guidance about the lessons to be derived. c. is left to fail on her own until figuring out the correct path. d. had ample education before becoming a leader at the organization.

b. receives coaching and guidance about the lessons to be derived.

Gus has been empowered by his manager to develop a new workflow design for the office. After completing the task successfully, Gus believes that he has the ability to perform another important task. The characteristic of empowerment just described is: a. self-determination. b. self-efficacy. c. internal commitment. d. meaning.

b. self-efficacy.

Multiunit organizations sometimes enhance creativity by: a. promoting convergent thinking. b. sharing ideas across divisions. c. preventing ideas from moving from one unit to another. d. centralizing all new-product development decisions.

b. sharing ideas across divisions

According to implicit leadership theories, one example of a leadership antiprototype would be _____. a. intelligence b. tyranny c. charisma d. violence

b. tyranny

Susan, a telemarketing executive of a company producing household appliances, receives a complaint from one of the customers for a week's delay in delivery. In order to pacify the customer, Susan offers to deduct delivery charges. Susan takes this decision because the customer happensto be a regular user of the company's products and she does not want the company to lose a valuable customer. Which style of conflict management is Susan using in the given example? a. Avoidant style b. Competitive style c. Accommodative style d. Sharing style

c. Accommodative style

Adrian is a compassionate and sensitive leader. He is charismatic and dynamic. On the other hand, Joseph is dominant leader and is considered manipulative by his subordinates. In the context of implicit leadership theories, which of the following options is most likely to be true? a. Both Adrian's and Joseph's traits are considered antiprototypes. b. Neither Adrian's or Joseph's traits are considered prototypes. c. Adrian's traits are considered prototypes, while Joseph's traits are considered antiprototypes. d. Both Adrian's and Joseph's traits are considered prototypes.

c. Adrian's traits are considered prototypes, while Joseph's traits are considered antiprototypes.

Bright Inc., a company exporting electrical appliances, fails to deliver a large shipment on time to a customer in a different country due to certain technical problems. In order to avoid embarrassment, the officials of Bright Inc. conduct themselves in a dignified manner, as they may have to deal with the customer in future. Which of the following aspects of negotiation is seen in the given example? a. Bartering b. Making the rounds c. Face saving d. Confrontation

c. Face saving

Benjamin Corp., a farmer-owned dairy cooperative company, procures milk from a number of farmers in the locality and distributes packaged products to retailers across the state. The cooperative company has been successful over the years due to its emphasis on values such as loyalty, pride, and cohesiveness. In which of the following dimensions is the company likely to score the highest? a. Assertiveness b. Power distance c. In-group collectivism d. Gender egalitarianism

c. In-group collectivism

A key barrier to cross-cultural communication is to confuse the identity of people because they: a. have a distinguishing feature such as eye color. b. have similar personality characteristics. c. are members of the same race or ethnic group. d. have similar economic values.

c. are members of the same race or ethnic group.

A rule of thumb offered for the sequencing of influence tactics is to: a. first mirror the influence tactic of the other person, then try your own. b. begin with the ethical, then shift to the unethical. c. begin with the most positive, or least abrasive, tactic. d. first be more serious, then move toward joking and kidding.

c. begin with the most positive, or least abrasive, tactic.

The purpose of forming a coalition is to: a. legitimize your requests. b. ingratiate yourself with other people. c. combine your power with that of others. d. impress others by the number of people in your network.

c. combine your power with that of others.

The sets of goal characteristics that will probably lead to higher levels of performance are: a. easy and specific. b. difficult and general. c. easy and general. d. difficult and specific.

d. difficult and specific.

Glow Inc., a company producing personal care products, plans to launch new skin care products for middle-aged men and women. The company is looking at unique and innovative products. The top management decides to collect ideas from all the employees. In order to encourage its employees to think creatively, the company should _____. a. promote convergent thinking b. ensure that the employees focus on a single solution c. establish idea quotas to generate new ideas d. insist that the emphasis is on the most profitable solution

c. establish idea quotas to generate new ideas

Nancy, a middle manager, wants to use the influence tactic of legitimating to improve quality within her unit. Nancy, therefore: a. develops a large number of people within her network. b. consults regularly with group members. c. explains that top management wants quality improvements. d. does favors for people so she can call on them later.

c. explains that top management wants quality improvements.

A major challenge in providing leadership to cross-cultural teams is that team members may: a. refuse to cooperate with a foreigner. b. not be willing to work in different time zones. c. have different attitudes toward hierarchy and authority. d. in most part be looking for a transfer to the United States.

c. have different attitudes toward hierarchy and authority.

A feedback-intensive management development program _____. a. is free of cost to almost all participants of the program b. focuses on learning how to apply knowledge c. helps leaders find more constructive ways of achieving their goals d. provides program participants with the right amount of challenge

c. helps leaders find more constructive ways of achieving their goals

Age Inc., a company producing scientific instruments, has a dedicated team working on product innovations. This team is not involved in the company's regular activities. The team is provided with ample resources and has direct access to the company's senior management team. From the given scenario, it can be inferred that _____. a. the company's departments are integrated b. ideas are not being shared among different teams c. innovation is continuously pursued d. risk taking is discouraged

c. innovation is continuously pursued

Recognition is an effective motivator is because: a. it is extremely expensive to implement. b. most workers have become bored with financial incentives. c. most employees feel they do not receive enough recognition. d. it is closely linked to company strategy.

c. most employees feel they do not receive enough recognition

Department head Matt wants the department members to be convinced of the merits of a new procedure. He gets a well-liked worker to speak in favor of the new procedure. Matt is using the persuasion principle known as: a. scarcity. b. reciprocity. c. social proof. d. consistency.

c. social proof.

Felix Inc., a real estate company, wants to increase efficiency at work and improve customer experience. In pursuit of this goal, it creates an online portal that could store relevant information on various aspects in a systematic manner. Users can easily access required information. Which of the following captures the above mentioned scenario?​ a. ​Knowledge application b. ​Knowledge creation c. ​Knowledge dissemination d. ​Knowledge hierarchy

c. ​Knowledge dissemination

A recommended starting point in establishing a climate for creative thinking in an organization is to: a. discourage risk taking. b. have a highly structured organizational setup. c. promote convergent thinking among employees. d. establish a vision and mission that includes creativity.

d. establish a vision and mission that includes creativity.

Which of the following statements by the members of a team depicts self-efficacy at its peak? Answer the question in the context of the expectancy theory. a. "I may or may not achieve the target; it's impossible to predict the results now." b. "I suppose the target is quite attainable, but I can't give an assurance." c. "I won't be able to achieve the target without a little bit of support from my superior." d. "I am 100 percent sure that I will be able to achieve the target before the due date."

d. "I am 100 percent sure that I will be able to achieve the target before the due date."

Which of the following is an example of using recognition to motivate others? a. George, who is the team manager of the sales department, takes his team out for an offsite training program. b. Richard, who has taken the maximum number of vacation days, becomes the best performer in his team, much to the teammates' awe. c. Tina is selected from her team to be coached and mentored by a panel of industry experts. d. Alan receives a congratulatory email from his team manager for settling a deal with a vendor.

d. Alan receives a congratulatory email from his team manager for settling a deal with a vendor.

Martin, the marketing manager of a company, is very knowledgeable in his particular role, but he often has trouble coaching new employees. Of the following, which is most likely affecting Martin's ability to coach well? a. The way he applauds good results b. His removing obstacles to help employees perform their best c. How he listens actively in almost every conversation d. His inability to give emotional support when a new employee struggles

d. His inability to give emotional support when a new employee struggles

Ali works in Chicago and is looking out for a mentor in his field of electrical and electronic engineering. He finds his mentor in Sweden. His mentor is very experienced in the same field and is willing to coach Ali in relation to his job and research studies. However, Ali and his mentor have no previous connections. They do not live in the same continent. They are linked together using profiling software. Which of the following coaching methods is most likely being used in this scenario? a. Shadowing b. Behavioral role modeling c. Action learning program d. Online mentoring

d. Online mentoring

James, a manager, inspires his team members to be prompt in meeting project deadlines by completing his own tasks on time. Which of the following principles of persuasion is seen in the given scenario? a. Liking b. Social proof c. Scarcity d. Reciprocity

d. Reciprocity

Oscar, an extrovert, enjoys meeting new people and traveling to remote areas. He quits his job as an investment banker to find a new and exciting job that will also give him a high level of work satisfaction. Oscar has now got a job in a nonprofit organization that requires him to travel to a number of underdeveloped countries and localities to provide his services. The given scenario is an example of: a. uncertainty avoidance. b. effective leadership diversity. c. cultural intelligence. d. a good person-organization fit

d. a good person-organization fit

A major moderating variable in the use of rational persuasion is the: a. age of the organization. b. age of the influence agent. c. number of organizational levels. d. credibility of the influence agent.

d. credibility of the influence agent.