EXAM 2 MGT 363

Which of the following statements is most true of comparison groups?

A comparison group consists of a group of employees who do not attend the training program.

_____ is an example of a context-based learning method that is guided by companies.

A simulation

Front-line supervisors are likely most concerned with which training outcomes?

Behavior and skill-based outcomes

_____ involves training teams how to share information and make decisions.

Coordination training

Which of the following statements is true of knowledge management?

Creating communities of practice and using "after-action reviews" at the end of each project facilitates knowledge management.

Which of the following is a major aid in communicating tacit knowledge?

Discussion

Which of the following represents the lowest level of manager support for training?

Encouragement of trainees' participation in training

Apprenticeships provide guarantees that jobs will be available to trainees when a program is completed. T/F

False

Fan-type seating is ineffective for training that includes trainees working in groups and teams. T/F

False

Favorable trainee reactions are strongly connected with transfer. T/F

False

Formative evaluation usually involves collecting quantitative data through tests or objective measures of performance. T/F

False

Regarding opportunity to perform, breadth refers to the number of times or the frequency with which trained tasks are performed on the job. T/F

False

Social competency learning T/F

False

The Hawthorne effect refers to employees performing at a low level because of the attention they receive. T/F

False

The believability of study results refers to external validity.

False

The dimensions of Myers-Briggs Type Indicator combine to form eighteen personality types. T/F

False

The traditional classroom-type arrangement is good for role-play exercises that involve trainees working in groups of two or three. T/F

False

According to the Myers-Briggs Type Indicator (MBTI), which of the following types of learners require instructors to emphasize personal needs, beliefs, values, and experiences?

Feeling learners

Which of the following statements best differentiates formative evaluation from summative evaluation?

Formative evaluation focuses on how to make a training program better, whereas summative evaluation helps to determine the extent to which trainees have changed after training.

_____ learning focuses on well-defined competencies typically trained via lecture and online methods.

Guided competency

_____ refers to the ease with which training outcomes can be collected.

Practicality

If a firm measures its sales volume before and after a training program, which training outcome is it focused on?

Results

_____ is a time period in which participants no longer receive training intervention.

Reversal

Which of the following training methods is best suited for attitudinal learning outcomes?

Role play

Kitty has been a trainer for many years, and she has become disillusioned with her trainees. She believes that trainees today lack any motivation to learn. This attitude is apparent to her trainees, and her trainees then fail to exert personal initiative, as expected. What phenomenon is most likely occurring in this instance?

Self-fulfilling prophecy

_____ focuses on context-dependent knowledge and skills learned via social media and informal interactions through others.

Social competency learning

Which term refers to a group of two or more trainees who agree to meet and discuss their progress using learned capabilities on the job?

Support network

_____ refers to the training that a team manager receives that focuses on ways to resolve conflict within the team.

Team leader training

Which of the following is not characteristic of case studies?

They allow trainees to act out their skills

Which of the following statements is true of near transfer?

Trainees should be encouraged to focus only on important differences between training tasks and work tasks rather than unimportant differences.

Lecture as a presentation method _____.

can be easily employed with large groups of trainees

Explicit knowledge _____.

can be managed by a knowledge management system

A(n) _____ gets learners into the appropriate mental state for learning and allows them to understand the personal and work-related meaningfulness of course content.

concept map

The evaluation process ideally begins with _____.

conducting a needs analysis

If training emphasizes total group discussion with limited presentation and no small-group interaction, a _____ seating arrangement will be most effective.

conference type

Once the costs and benefits of the training program are determined, ROI is calculated by dividing costs by benefits.

false

A case study _____.

is a description about how employees or an organization dealt with a difficult situation

In a _____ review meeting, a manager and employee discuss strengths and weaknesses of the employee's performance and agree on improvement goals.

performance appraisal

_____ demonstrates to key business stakeholders, such as top-level managers, that their assumptions about training have been satisfied.

return on expectations

_____ refers to concrete examples of the impact of training that show how learning has led to results that a company finds worthwhile and credible.

success cases

A firm that aims at improving readily observable outcomes such as productivity by collecting related data at periodic intervals before and after training is typically applying the _____ evaluation design.

time series

Appropriate training outcomes need to discriminate. This means that _____.

trainees' performance on the outcome should actually reflect true differences in performance

In the context of big data, _____ refers to the huge amount of data that is being generated and the speed with which it must be evaluated, captured, and made useful.

velocity