EXAM 2 QUESTIONS

Many job applicants falsify information on their resume. This is an example of which influence tactic?

Impression management

Which of the following statements about power is true?

Power requires interdependence in the relationship.

Which form of departmentalization increases the risk of duplication and underutilization of resources?

divisional structure

Commitment occurs when ___.

people identify with the influencer's request and are highly motivated to implement it even when extrinsic sources of motivation are no longer present

Organic structures are better than mechanistic structures for:

hostile environments

Influence is:

Any behavior that attempts to alter someone's attitudes or behavior.

Which of the following is a third-party conflict resolution strategy with low process control and high decision control?

Arbitration

_________ involves calculating the cost of walking away from the negotiating relationship.

BATNA

In the bargaining zone model, the area of potential agreement contains:

Both you and your opponent's resistance points.

How does networking increase a person's expert power?

By providing valuable information

Which of these refers to the degree and nature of interdependence between the powerholder and others?

Centrality

__________ involves trying to obtain the best possible outcomes for yourself and your constituents.

Claiming value

Which leadership perspective takes the view that leadership is a personal characteristic of the person?

Competency perspective

You have resolved a conflict with another department by offsetting your losses with equally valued gains. Which of the following conflict handling styles was used here?

Compromising

For which type of environment should organizations adopt an organic structure?

Dynamic environment

What is the relevance of emotional intelligence in leadership?

Emotional intelligence is one of the desired competencies of effective leaders.

Which of the following is an example of the influence tactic of forming coalitions?

Employees get together to show management that they collectively demand that the company purchase new computer equipment.

Which of the following is a limitation of the competency perspective of leadership?

It views leadership as something within a person.

Which of the following statements about leadership and gender is true?

Male and female leaders generally do not differ in their use of task-oriented and people-oriented leadership.

What is the relationship between emotional intelligence and relationship conflict?

Relationship conflict is less likely to occur if emotional intelligence is high.

Which leadership style in path-goal theory is the same as the people-oriented leadership style as described in the behavioral perspective of leadership?

Supportive

The behavioral perspective of leadership identifies which two clusters of leadership behaviors?

Task-oriented and people-oriented

'Walking the talk' refers to which of the following?

The leader steps out and behaves in ways that symbolize the vision.

Coordination through formal hierarchy relies on:

direct supervision.

Which of the following would potentially increase a person' power through non-substitutability?

When a person avoids documenting unique knowledge about organizational processes

How do women differ from men in their use of leadership styles?

Women tend to use more of the participative leadership style than do men.

Organizational politics typically involves:

attempts to influence others to promote personal objective.

As organizations grow older, they tend to:

become more formalized

Transformational leadership is about:

changing the organization's strategies and culture.

An organic structure has:

decentralized decision making and low formalization.

Employees in engineering and marketing often disagree with each other mainly because they have unique backgrounds, experiences, and training. The most apparent source of conflict here is:

differentiation.

Employees are more likely to comply with a supervisor's legitimate power when the ___.

employees have a high power distance value

A wider span of control is possible if:

employees manage themselves rather than being coordinated through close supervision.

Organizational behavior research indicates that transformational leaders produce _____ followers, whereas charismatic leaders produce ______ followers.

empowered, dependent

Constructive conflict:

encourages employees to re-examine their basic assumptions about a problem and its possible solutions.

Ingratiation includes ___.

flattering a boss

Dividing work into more specialized jobs:

gives an opportunity to the workers to master their tasks quickly.

Transactional leaders:

influence subordinates by using rewards.

_____ involves explicitly manipulating others' access to information for the purpose of changing their attitudes and/or behavior.

information control

One of the defining characteristics of a functional organizational structure is that it:

is the structure that organizes employees around specific knowledge or other resources.

One problem with a functional structure is that:

it produces higher dysfunctional conflict and poorer coordination.

Most employees at Quokka Systems are organized into project teams. Employees report to the project leader, but they also report to a leader responsible for their functional specialization (such as engineering or marketing). Quokka Systems has a:

matrix structure.

The potential for conflict between two employees would be highest under conditions of:

reciprocal interdependence.

Relationship conflict usually causes people to:

reduce communication and information sharing with the other party.

Formalization in organizational structures tends to:

reduce organizational flexibility.

Introducing clear rules for resource allocation is one way of ___.

reducing organizational politics regarding that decision

Employees have ___, when others identify with them, like them, or otherwise respect them.

referent power

Many of the best-performing production plants are able to widen their span of control by:

relying on self-directed work teams and other coordinating mechanisms.

Coordination of work activities is:

required whenever there is division of labor.

larger organizations

tend to make greater use of standardization than do smaller firms.