Exam 2 Review

Which of the following statements about mechanistic organizations is true?

Mechanistic organizations work best in stable, unchanging business enviornments

If Holden needs maximum control over the manufacturing and shipping of its China-produced garments, it must adopt the following international strategy:

Acquire Chinese firms to manufacture and sell Holden garments

Acting as change agents, Holden's managers can overcome their manufacturing partners' resistance to change by:

All of these (educating partners, giving partners share of profits, giving vendors public recognition)

Eric Johnson, the independent paneling specialist mentioned in the clip, is an outside contractor and member of Modern Shed's dealer network. This means Eric Johnson is:

All of these (not an employee, not included in Modern Shed's formal management, not a part of chain of command)

Which of the following statements about whistle-blowing is true?

All of these statements about whistle-blowing are true (refers to reporting others ethical violation, difficult for most people to do, fear punishment, laws protect whistle-blowers)

In Scott Lawton's multi-step staffing process, the step that allows Barcelona to access the intelligence that performance of job candidates is:

Both B and C (step two and three)

According to CEO Joe Whinney, Theo Chocolate's commitment to fair trade is intended to offer maximum benefit to:

Cocoa farmers

Which of the following forms of global business should Holden not use if it wants to maximize delivery speed?

Exporting

What should managers at Theo Chocolate do if the company's social objectives come into severe conflict with the company's economic objectives?

Focus on meeting economic objectives to avert bankruptcy

In meeting the Barcelona Restaurant COO, Scott Lawton, instructs restaurant managers on how to provide for the staffing needs of individual restaurant locations. The focus of the meeting is:

HRM (Human Resource Management)

Which fact about Holden's design process indicated that occasional use of virtual teams?

Holden teams often include outside freelancers

Managers at Theo Chocolate address social and environmental issues at work using all of the following means except:

Making profitability the sole measure of success

When Gregg Steiner became the vice president for Cleveland-based Pinxav, he knew the diaper-rash product manufacturer's sales were declining. At a trade show Steiner was pitching the product to some new mothers who had never heard of it. The mothers weren't convinced that they should part with their money for a new-to-them product. The inspired Steiner said, "if you're not happy with the product, I will not only give you your money back, I'll buy you our competitors' product. I'll buy you whatever brand you want" Suddenly the women were interested, and they all plunked down their money. None of the women ever took Steiner up on his offer. So Steiner decided to make it part of his business practice. This new Guaranee was an example of ___.

Organizational innovation

Holden must deal with customs laws in several countries. Therefore, it faces:

Policy uncertainty

Which of the following signs would indicate that a team is too small?

The team finds it difficult to come up with ideas or general solutions to problems

Once these restaurant managers recruit, interview, and select new servers to work at Barcelona, the next step will be:

Training

To build sheds for customers, Modern Shed sets up temporary partnerships with independent third-party businesses, which provided building materials, interior components, and marketing and sales services. As a result, Modern Shed's organization design is best characterized as:

Virtual organization

The trade agreement that represented the most significant change to the regulations governing global trade during the 1990s was the ____.

World Trade Organization

The European Union (EU) bans the importation of hormone-fed U.S. beef and bio-engineered corn and soybeans on safety grounds. This ban is so consumers in the EU will buy domestic beef and products made from domestically produced corn and soybeans. This ban is an example of ___.

a government import standard

Which of the following is an advantage associated with the use of project teams?

all of these (flexibility, reduction of communication barriers, increased cooperation, faster design process)

Which of the following is an organizational impediment to creativity in a work environment?

all of these (internal conflict, rigid management structures, bias toward the status quo, power struggles)

Which of the following is one of the ways in which training can be evaluated?

all of these (reactions of employees, how much employees learned, how much employees modified behavior, job performance improvement)

In the typical S-curve pattern of innovation, small amounts of effort will result in significant increases in performance _____.

at the midpoint of the cycle

A perennial problem of teacher education programs is to screen the highest quality candidates from those who should not work in schools. One suggested method is to ask applicants a series of questions about their experiences with siblings, how they treat stress, their attitude toward procrastination, and ways they like to have fun. This method, which can use other 100 questions, gathers ____.

biodata

Which of the following is an internal recruiting method?

career paths

Where standardization is important, it is appropriate to ___.

centralize authority

The ____ approach to managing innovation assumes that innovation is a predictable process made up of a series of steps and that compressing the time it takes to complete those steps can speed up innovation.

compression

Before beginning to recruit, organizations must ____.

conduct a job analysis

With divisions that focus on business clients and consumer clients, companies like Sprint, American Express, and others are examples of ___ departmentalization.

customer

A technology ___ begins with the birth of a new technology and ends when that technology reaches its limits and dies at it is replaced by a newer, substantially better technology.

cycle

In the states of team development, a team moves from growth to decline during the ____ stage.

de-norming

An Indian Catholic Cardinal's call of local church leaders to have more power and for papal authority to be distributed to lower levels within the Catholic hierarchy has elicited agreement from other church leaders in India. He also asserted that bishops should not have "to run to Rome for everything" and that canon law should be modified to allow the pope to share his authority. Vithayathil is calling for ___.

decentralization

According to John Kotter, which of the following actions will adversely influence refreezing efforts?

declaring victory too soon

To ensure that sexual harassment laws are followed and not violated, companies should ___.

do all of these (respond immediately, write clear policies, act in compliance with laws, respect privacy of accused/accusers)

A country or region that has an attractive business climate for companies that want to go global has found an ____.

easy access to growing markets

According to the U.S. Sentencing Commission Guidelines, what is one method used to determine the level of offense (i.e., the seriousness of the problem)?

examining the loss incurred by the victims

Protectionism is the use of trade barriers to protect local companies and their workers from ___.

foreign competition

Disadvantages of ___ departmentalization include slower decision making, the development of managers and workers with narrow experience and expertise, and makes it more difficult for cross-departmental coordination.

functional

Many orthopedic parts are almost identical in size and shape. Stryker Howmedica Osteonics in New Jersey used a semi-autonomous work group to develop Product recognition Technology that makes sure parts are identified correctly and orders are filled correctly. This group ____.

had the authority to solve problems related to the correct identification of orthopedic parts

According to Hofstede, when people in a culture are oriented to the present and seek immediate gratification, that culture is described as ___.

having a short-term orientation

Modern Shed's ability to quickly develop a new product in response to a request by a national home-and-garden company highlights the following characteristic of the firm's organization structure:

high flexibility and innovation in a dynamic, uncertain environment

When Holden garment designer Nikki Brush says the likes "taking something everyone does everyday and doing it slightly different," she is describing:

incremental change

The central concern of the job characteristics model (JCM) is ____.

internal motivation

The basic model of ethical decision-making ____.

is not accurately described by any of these (has five steps, provides a method of analyzing climate, determine which is appropriate, begins with diagnosis)

The Departments of Defense doesn't classify pilferage as a major problem, as its annual inventory losses run $1-2 billion a year. The intentional theft and sale of defense secrets would have greater ethical intensity than this pilferage due to ___.

magnitude of consequences

All global new ventures share two common factors. One is the bringing of a good or service to several different foreign markets at the same time. The other is ____.

none of these (development of culturally specific policies, use of local adaptation strategy, mechanistic organizational culture, ability to respond quickly and efficiently to changes in external environment)

Companies that rely on innovation, like Holden, can create a creative work environment by encouraging all of the following except:

organizational impediments

____ integrity tests indirectly estimate employee honesty by measuring psychological traits

personality-based

Doug has a low-paying job for a telecommunications company. Every day when e hoes home from work, Doug puts a headset, a stapler, or something similar in his lunchbox and takes it home with him. Doug sees nothing wrong with his behavior since he feels he is being paid less than she should. In terms of Kohlberg's stages of moral development, Doug is operating at which level?

preconventional

____ is the form of sexual harassment in which employment outcomes such as hiring, promotion or simply keeping one's job depend on whether or an individual submits to sexual harassment.

quid pro quo sexual harassment

___ is the process of gathering information about job applicants to decide who should be offered a job.

selection

An organization that rewards its team members through gain-sharing is ____.

sharing the financial value of performance gains

Robert Strickland works in the legal department at a large consumer products manufacturer. It is his job to craft warnings on package labels. This is Strickland's ____.

staff function

A(n) _____ is a direct tax on imported goods designed to make it more expensive to buy those goods, instituted in hopes of reducing the volume of those imported goods in a given country.

tarriff

The small size of Holden's Garment design team is likely to result in all of the following except:

the broadest diversity of team member skills, creativity and characteristcs

Secondary stakeholders are important to a company because ____.

they can affect public perceptions and opinions

The three steps in the basic process of managing organizational change outlined by Kurt Lewin are ____.

unfreezing, change intervention, and refreezing

According to the U.S. Department of Transportation, the construction of tunnels is one of the greatest challenges encountered during road construction. The technique of tunneling has not kept pace with the development of other techincal fields. The USDOT has created a national team of tunnel experts to develop road tunnel engineering principles and maintenance practices in the United States through the use of telecommunications and information technology. This group of tunnel expert will comprise a(n) ____.

virtual team

Nikki Brush was hired on at Holden to work with other employees on a common set of tasks, goals, and responsibilities. this indicates that Brush was a member of a:

work team

Allen-Edmonds is keeping its shoe manufacturing business in the United States by investing in new machinery and creating new processes. The strategy is a gamble and the outcome is uncertain. To cut costs and improve efficiency, the company's old assembly line is being replaced by a system of employees working in groups, which each person doing several jobs, and each train to do the other's tasks. Allen-Edmonds is using ____.

work teams