Exam #3

Goal planning is seen as resulting in higher levels of performance than that which is realized under domain planning. True or False?

True

Goal setting is indirectly and contingently related to employee job satisfaction. True or False?

True

Goals must fit an organization into its external environment while satisfying the needs of external constituent groups. True or False?

True

In the role of entrepreneur, managers seek to improve their businesses, adapt to changing market conditions, and react to opportunities as they present themselves. True or False?

True

Management communication is about the movement of information and the skills that facilitate it--speaking, writing, listening, and processes of critical thinking. True or False?

True

Probably the most important influence on the nature of an organization's control system is the amount of environmental change and complexity. True or False?

True

The EEOC was created by Title VII of the Civil Rights Act of 1964 with the primary goal of making it illegal to discriminate against someone in the workplace due to their race, national origin, sex, disability, religion, or pregnancy status. True or False?

True

The communication process is heavily influenced by perceptual processes. True or False?

True

The integration-and-learning perspective posits that the different life experiences, skills and perspectives that members of diverse cultural identity groups possess can be a valuable resource in the context of work groups. True or False?

True

The possession of vision is only effective if the leader is capable of communicating that vision in such a way that others come to internalize it as their own. True or False?

True

Which of the following best describe the ability to think about things differently and adapt one's perspective? a. Cognitive flexibility b. Revealing c. Groupthink d. Passing e. Cognitive diversity

a. Cognitive flexibility

One downside of diverse teams, according to research, is that they enhance groupthink. True or False?

False

Organizations have two kinds of leaders: task and maintenance. True or False?

False

The Age Discrimination in Employment ACT (ADEA) of 1967 protects individuals who are 30 years of age or older from employment discrimination based on age. True or false?

False

The first step in the planning process is the identification of goals. True or False?

False

The similarity-attraction paradigm explains how diversity can have positive outcomes for an organization. True or False?

False

In____________________feedback, the receiver responds by challenging the original message. a. informational b. reinforcing c. role clarity d. role ambiguity e. corrective

e. corrective

During the awareness stage of the planning process, the emphasis needs to be with the future. True or False?

false

In corrective feedback, the receiver provides non-evaluative information to the communicator. True or False?

False

Fiedler's contingency model of leadership states that leaders with "low LPC" scores are relationship oriented. True or False?

False

Even goals that are both difficult and specific may not be very effective unless they are accepted by the individuals committed to achieving them. True or False?

True

Effective leadership often calls for the ability to manage change. True or False?

True

Effective leadership often calls for the ability to manage. True or False?

True

"What if" planning or scenario planning is also called contingency planning. True or False?

True

An employee's affective reaction to performance is determined by the absolute level of their performance. True or False?

True

Compensation and benefits are two elements that make up the total reward strategy used by organizations to attract, motivate, retain and engage employees. True or False?

True

Domain planning simply moves the organization in a particular direction. True or False?

True

________________________is a term that has been used to describe a situation in which dominant group members perceive that they are experiencing discrimination based on their race or sex. a. Reverse discrimination b. Cognitive diversity c. Revealing d. Cognitive flexibility e. Groupthink

a. Reverse discrimination

________________________occurs when an employee or an applicant is treated unfairly at work or in the job hiring process due to an identity group, condition, or personal characteristic. a. Workplace discrimination b. Cognitive flexibility c. Revealing d. Cognitive diversity e. Groupthink

a. Workplace discrimination

Human resources compliance is an area that traces back to the very origin of the human resources function to a. administrative and regulatory functions b. integration of HR strategy with the overall business strategy c. be a partner to the business d. become a competitive practice for responding to external business conditions. e. financial management and compliance.

a. administrative and regulatory functions

______________________discrimination is a catchall term that describes when people are denied employment opportunities because of their identity group or personal characteristics such as sex, race, age, or other factors. a. Covert b. Access c. Reverse d. Age e. Treatment

b. Access

Which of the following is known for its efficiency and immediacy? a. Vertical communications b. Oral communications c. Nonverbal communications d. Written communications e. Horizontal communications

b. Oral communications

Michael is a senior in high school and wants to major in a business-related class when he goes to college. Michael plans to select a variety of courses from the School of Business curriculum yet not select a major. After selecting courses based upon availability and interest he earns a sufficient number of credits within this chosen area that enables him to graduate with a major in marketing. Michael has engaged in: a. career planning b. domain planning c. hybrid planning d. systems planning e. goal planning

b. domain planning

Kristan, a freshman in college, has decided that she wants a Bachelor of Science degree in biochemistry. She then constructs a four-year academic plan that will make this goal a reality. Kristan is engaging in: a. hybrid planning b. goal planning c. directional planning d. systems planning e. domain planning

b. goal planning

The coupling of domain and goal planning results in: a. systems planning b. hybrid planning c. alternative generation d. goal setting e. premise setting

b. hybrid planning

When United Airlines considered putting pilots in its boardroom and when Northwest Airlines provided their workers an employee ownership system, they were: a. controlling their employees b. making action statements as part of their planning c. identifying a purpose statement as part of their planning d. testing the type of relationship they had with key inputs e. making outcome statements as part of their planning

b. making action statements as part of their planning

Plans have which of the following basic components? a. purpose and value components b. outcome and action statements c. profits and losses d. current position in the market versus future position e. future and past

b. outcome and action statements

Jay Patel is the HR manager at BNB Manufacturing. Jay is interested in establishing the pay-for-performance structure at BNB. Which of the following should be the first step in establishing this framework Jay should focus on? a. communicate and train managers and employees on the pay-for-performance philosophy and process changes. b. update compensation processes with new pay-for-performance elements. c. define the organization's pay philosophy d. review the financial impacts of creating pay-for-performance changes. e. identify any gaps that exist in the current process.

c. define the organization's pay philosophy

__________________--refers to identify-based differences among and between two or more people that affect their lives as applicants, employees, and customers. a. Groupthink b. Glass ceiling c. Inclusion d. Diversity e. Quid pro quo

d. Diversity

Which of the following is not an advantage of diversity? a. System flexibility b. Improved resource acquisition c. Enhanced creativity d. Greater marketing expenditure e. Cost advantages

d. Greater marketing expenditure

Which of the following definitions of leadership is adopted by your textbook authors? a. Leadership is initiating structure so group members know how to complete a task. b. Leadership is the art of persuasion. c. Leadership is the process of developing a vision, communicating that vision, and orchestrating the group's energy toward goal attainment. d. Leadership is defined as a social influence relationship between two or more persons who depend upon one another for the attainment of certain mutual goals in a group situation. e. None of these

d. Leadership is defined as a social influence relationship between two or more persons who depend upon one another for the attainment of certain mutual goals in a group situation.

Controlling with respect to the planning process follows: a. premise setting b. goal setting c. alternative selection d. supportive plans

d. supportive plans

From its earliest inception as a primarily compliance-type function, human resource management has further expanded and evolved into its current state as a key driver of human capital development. True or False?

true

In the _________________________role, managers pass privileged information directly to subordinates, who might otherwise have no access to it. a. leader b. spokesperson c. figurehead d. disseminator e. monitor

d. disseminator

Where the organization is headed or is going reflects what stage of the planning process? a. determine course of action b. awareness c. premising d. goal setting e. selection of alternatives

d. goal setting

A Theory Y leader would likely tend to exhibit which of the following leadership styles? a. 9,1 on Black and Mouton's grid b. directive autocrat c. boss centered d. permissive democratic e. permissive autocratic

d. permissive democratic

_____ is the process for reviewing key role and determining the readiness levels of potential internal and external candidates to fill these roles. a. talent acquisition b. talent review calibration process c. war for talent d. succession planning e. performance management

d. succession planning

Unfortunately, research has shown that racially diverse firms have poorer financial performance than more homogeneous ones. True or False?

False

Which term defines the strategy for selection, recruiting, and hiring processes? a. talent review calibration process b. total rewards strategy c. talent acquisition d. succession planning e. performance management

c. Talent acquisition

Managers create______________________through communication. a. jobs b. products and services c. meaning d. organizational structure e. profits

c. meaning

In domain or directional planning, people set specific goals and then create action statements. True or False?

False

In-process planning, sometimes referred to as blue-print planning, involves formulating outcomes and action statements before moving forward. True or False?

False

Access discrimination involves discrimination that manifests itself in ways that are not visible or readily identifiable, yet is serious because it can impact interpersonal interactions between employees, employees and customers, and other workplace relationships. True or False?

False

The term managing diversity is often used to reflect ways in which organizations show appreciation for diversity among job applicants, employees, and customers. True or False?

False

The two primary goal characteristics that enhance the motivating power of goals are goal difficulty and goal acceptance. True or False?

False

Three of a manager's roles arise directly from formal authority and involve basic interpersonal relationships: figurehead, liaison, and monitor. True or False?

False

According to the Path-Goal Theory of leadership, the motivational function of the leader consists of increasing personal payoffs to organizational members for work-goal attainment, clarifying the path to these payoffs, reducing road blocs and pitfalls, and increasing the opportunities for satisfaction enroute. True or False?

True

Scheduling Human Resource compliance audits should be part of the company's strategy to avoid legal risk. True or false?

True

The skills, knowledge, and experience of an individual or group and its value to an organization refers to_____. a. human capital b. succession planning c. war for talent d. 360 assessment e. employment life cycle

a. human capital

An understanding of language and its inherent powers combined with the skill to speak, write, listen, and form interpersonal relationships, will determine whether companies succeed or fail and whether they are rewarded or penalized for their reputations. True or False?

True

Researchers content that physical diversity characteristics such as race, age, or sex positively influence performance because team members contribute unique cognitive attributes based on their experiences stemming from their demographic background. True or False?

True

Strategic plans are also hierarchical plans. True or False?

True

The identity-based differences include such things as race and ethnicity, gender, sexual orientation, and age. True or False?

True

The individual who is recognized by those outside of a group as the official leader is also known as the formal leader. True or False?

True

The individual who is recognized by those outside of the group as the official leader is also known as the formal leader. True or False?

True

The situational approach to leadership was developed because of the contradictory findings over the effects of initiating structure and consideration on performance and satisfaction. True or False?

True

Two of the advantages of diversity include cost advantages and improved resource acquisition. True or False?

True

When an organization decentralizes, it leads to a more participative structure and leads to improved communication in the organization. True or False?

True

________________________-are the fastest-growing ethnic group in the United States, growing 72% between 2000 and 2015. a. Asians b. Native Americans c. Hispanics d. Pacific Islanders e. Blacks

a. Asians

Which is an invisible barrier based on the prejudicial beliefs that underlie organizational decisions that prevent women from moving beyond certain levels within a company? a. Glass ceiling b. Inclusion c. Groupthink d. Quid pro quo e. Diversity

a. Glass ceiling

Behavioral event interview should be conducted during which step for effective recruiting of key leadership hires? a. close the deal b. develop the pool c. anticipate your needs d. access the candidates e. integrate the newcomer

d. access the candidates

Which of the following is most true with respect to our understanding of leadership in multi-cultural work settings? a. The existing evidence suggests that there are similarities as well as differences in the impact of leadership styles, influence attempts, and the formality of relationships. b. None of these. c. Leaders of culturally diverse groups will encounter brief and value differences among their followers but not in their own leader-member exchange relationships. d. When leaders empower their followers the effect for job satisfaction has been found to be consistently positive. e. There appears to be a consensus that the universal approach to leadership and effectiveness that will prevail across diverse settings is relationship oriented.

a. The existing evidence suggests that there are similarities as well as differences in the impact of leadership styles, influence attempts, and the formality of relationships.

The stage of the planning process where an organization's current location is specified, commitments are stated, the vision is set forth, and strengths and weaknesses identified is: a. awareness stage b. determine course of action stage c. formulate support plans stage d. premise stage e. goal setting stage

a. awareness stage

Within an organization, the primary lever to address the drive to ______________is job design, and the actions are to design jobs that have distinct and important roles in the organization, as well as jobs that are meaningful and foster a sense of contribution. a. comprehend b. bond c. defend d. esteem e. acquire

a. comprehend

Which term describes discrimination that manifests itself in ways that are not visible or readily identifiable, yet is serious because it can impact interpersonal interactions between employees, employees and customers, and other important workplace relationships? a. Covert b. Reverse c. Age d. Access e. Treatment

a. covert

Leaders who stem from the dynamics and processes that unfold within and amongst a group of individuals as they work on the achievement of a collective goal are called: a. emergent leaders b. formal leaders c. the initiating structure leader d. designated leaders e. evolving leaders

a. emergent leaders

The__________________________suggests that the different life experiences, skills, and perspectives that members of diverse cultural identity groups possess can be a valuable resource in the context of work groups. a. integration-and-learning perspective b. access-and-legitimacy perspective c. discrimination-and-fairness perspective d. cognitive diversity hypothesis e. justification-suppression model

a. integration-and-learning perspective

Manager's effectiveness as_________________________will determine how well they understand and respond to others and can change the organization in response to their feedback. a. listeners b. disturbance handlers c. speakers and writers d. figureheads e. monitors

a. listeners

An essential ingredient for effective leadership is the exercise of: a. power b. understanding c. politics d. patience e. morals

a. power

A leader who operates from a base of power where others want to associate with or be accepted by him or her is called: a. referent power b. coercive power c. reward power d. legitimate power e. expert power

a. referent power

Which term is commonly used to refer to ways in which organizations seek to ensure that members of diverse groups are valued and treated fairly within organizations in all areas including hiring, compensation, performance evaluation, and customer service activities? a. Inclusion b. Managing diversity c. Groupthink d. Quid pro quo e. Valuing diversity

b. Managing diversity

Performance management began as a simple tool to drive____ but has evolved more recently into a tool used for____. a. profits; stockholder education b. accountability; employee development c. stockholder education; profits d. employee development; accountability e. market share; corporate acquisition

b. accountability; employee development

The approach to leadership which states group effectiveness is a result of the match between the leader's disposition toward others and the situation is the: a. behavioral approach b. contingency approach c. charismatic approach d. great man approach e. trait approach

b. contingency approach

Human resource management includes the leadership and facilitation of all the following key life cycle process areas EXCEPT: a. talent development and succession planning b. financial management and compliance c. performance management d. employee selection, hiring, and onboarding e. compensation rewards and benefits

b. financial management and compliance

Which of the following models of leadership suggest the motivational function of the leader consists of increasing personal growth to organizational members for work attainment and reducing barriers in order to have employees be more successful? a. transformational leadership b. path-goal c. the Ohio State University studies d. Black & Mouton's Managerial grid e. Fiedler's contingency model

b. path-goal

All of the following are key components of the leadership process EXCEPT: a. the consequences b. the vision statement c. the followers d. the leader e. the context

b. the vision statement

Which term describes a collective of individuals who share the same demographic characteristics such as race, sex, or age? a. Groupthink b. Inclusion c. Identity Group d. Diversity e. Quid pro quo

c. Identity Group

Managers are responsible for the work of the people in their unit, and their actions in this regard are directly related to their role as which of these? a. Disseminator b. Liaison c. Leader d. Spokesperson e. Figurehead

c. Leader

Within an organization, the primary lever to address the drive to _____ is culture, and the actions are to foster mutual reliance and friendships, to value collaboration and teamwork, and to encourage best practice sharing. a. esteem b. defend c. bond d. acquire e. comprehend

c. bond

A dysfunction in decision-making that occurs in homogeneous groups as a result of group pressures and group members' desire for conformity and consensus is called_______________________. a. inclusion b. passing c. groupthink d. cognitive diversity e. revealing

c. groupthink

The process by which managers establish goals and specify how these goals are to be attained is: a. organizing b. strategic management c. planning d. part of budgeting e. management by objective

c. planning

The________________________role involves managers making decisions about who gets what how much, when, ad why. a. monitor b. disseminator c. resource allocator d. leader e. figurehead

c. resource allocator

With respect to leadership, what statement best describes the impact of a leader who is located apart from his or her subordinates? a. None of these b. the most influential approach to leadership would be subordinate centered b. the distance becomes a substitute for leadership c. the distance becomes a neutralizer of leader behavior d. the most influential approach to leadership would be task centered

c. the distance becomes a neutralizer of leader behavior

The type of leadership most appropriate when major changes are needed in an organization would be: a. task-oriented b. transactional c. transformational d. managerial grid e. path-goal

c. transformational

The relationship between leader behavior and follower behavior can best be characterized as: a. follower behavior has no effect on leader behavior b. leader expectations of follower behavior determine leader behavior and follower expectations of leader behavior determine follower effectiveness. c. while the effectiveness of leader behavior is determined by follower characteristics or expectations it has also been found that follower behavior determines leader behavior. d. None of the above e. leader behavior has little effect on follower behavior

c. while the effectiveness of leader behavior is determined by follower characteristics or expectations it has also been found that follower behavior determines leader behavior.

The individuals, groups, or organizations for which information is intended best describe which of the following? a. Monitor b. Figurehead c. Communicator d. Receiver e. Decoder

d. Receiver

Organizations tend to increase the amount of planning and control closer to the point of execution when: a. a mechanistic approach to organizing is used b. the organization is confronted by high levels of environmental and technological uncertainty c. fewer professional employees are a part of the organization d. the market is stable and not complex e. None of the above

d. the market is stable and not complex

The weakest impact of MBO effects appear to manifest themselves when: a. goals are not specific or difficult enough b. participation techniques are used c. top management becomes too involved in the process d. top management does very little to talk the value/importance of MBO e. None of these

d. top management does very little to talk the value/importance of MBO

When organizations face a turbulent environment, intense competition, and the need to move fast, the most appropriate leadership style would be: a. free rein b. task-centered c. subordinate centered d. transformational e. transactional

d. transformational

______________________represents the degree to which employees are accepted and treated fairly by their organizations. a. Identity group b. Groupthink c. Diversity d. Quid pro quo e. Inclusion

e. Inclusion

Which of these terms is often used to reflect ways in which organizations show appreciation for diversity among job applicants, employees, and customers? a. Managing diversity b. Quid pro quo c. Groupthink d. Inclusion e. Valuing diversity

e. Valuing diversity

A Theory X leader would be more likely to exercise which of the following leadership styles? a. permissive autocratic b. directive democratic c. free rein d. permissive democratic e. directive autocrat

e. directive autocrat

All of the following best practices illustrate the key steps for effective recruiting of key leadership hires except: a. integrate the newcomer b. anticipate your needs c. develop the pool d. close the deal e. specify the compensation

e. specify the compensation

Compensation and benefits are the two elements that make up the total reward strategy used by organizations to attract, motivate retain and engage employees. True or False?

false

Four different drives that underlie motivation include the drives to acquire, enjoy, expand, and defend. True or false?

false

In organizations today, success depends on talent acquisition outsourcing to external recruiters. True of false?

false

In organizations today, success depends on talent acquisition outsourcing to external recruiters. true or false?

false

Talent development and succession planning are two of the most critical human resource management processes within an organization. True or False?

true

Talent development and succession planning are two of the most critical human resource management processes within an organization. True or false?

true

The Family and Medical Leave Act (FMLA) of 1933 entitled eligible employees to take up to 12 weeks of unpaid, job protected leave in a 12-month period for specified family and medical reasons. true or false?

true

The identification of poor performers is a challenge that has existed since the earliest days of performance management, and even the most formal performance management process does not seem to be particularly good at weeding out poor performers. True or False?

true