Exam 3 MindTap Questions
When discussing influence tactics with your managers, you should tell them that:
the best managers use a variety of influence tactics
Jacob is an accounting clerk whose favorite phrase is "Whatever the boss wants." Jacob will do whatever his boss requests, without thinking about problems that may arise. Around the office, Jacob is known as the ultimate yes-man.
conformist
Scheduling employees so that work is completed
management
Sam believes in rewarding his employees for their hard work. He is acting as a _________ when he processes their merit raises promptly on their hire date anniversaries.
manager
In Herzberg's two-factor theory, _______ are things such as challenging work assignments, accomplishment and personal recognition, and autonomy that can create job satisfaction.
motivators
If a manager has a __________ , the manager's primary desire is to establish and maintain warm relationships and to be liked. The need for power is a desire to influence others, and the need for achievement is a desire to be very good at one's job.
need for affiliation
Arturo, a college student, has to get the highest grade in the class; otherwise, he isn't satisfied with his work.
achievement
The job characteristics model is most effective in economically ________ countries.
advantaged
The key to ________ is believing in and practicing high ethical values, exercising self-discipline to avoid unethical behavior, and pursuing goals by building positive relationships and genuinely caring about other people
authentic leadership
A doctor who can decide what medications a patient will be given is high on this dimension, whereas a nurse who must follow a doctor's orders is low.
autonomy
If a person's headache goes away when he takes aspirin, the person is then more likely to take aspirin in the future. This is an example of ____________, where removing an adverse condition increases the likelihood of repeating the behavior that preceded it.
avoidance learning
Miyuki, an employee, came into your office yesterday and said, "You've got to do something about my manager, Desheng! He is such a bully. Just last week he told poor Sally that he would fire her if she didn't improve her sales figures by 20%."
coercive
Of the four approaches in the diagram, which one would you as a manager use if you wanted your employees to have heartfelt commitment to their work over the long term?
design jobs so that employees get a sense of accomplishment from doing them.
Suppose Marco says, "I don't think I can reach the goals you've set for me." Mike and Bob should address
effort to performance expectancy
Organizations increase ___________ by sharing information with employees at all levels and giving them the authority to make decisions.
empowerment
Lukas believed that his company's merit pay system would reward him with a higher salary if he worked harder than other employees. His desire to work hard could be explained by the ________ of motivation.
equity theory
If you are very knowledgeable about your company's enterprise software, your understanding of how to use the system gives you ____________.
expert power
Recently, your employee Greg has developed the annoying habit of chatting with you while you are trying to work. You want Greg to stop this, so when he comes into your office, you don't look up, and when he talks to you, you don't respond. In reinforcement theory terms, you are using __________ to modify Greg's behavior.
extinction
Dion was excited to move from part-time to full-time status because now he would get health benefits for himself and his family.
extrinsic reward
The employees were happy with the new labor contract because it virtually guaranteed no one with more than two years' seniority could be separated from the company except for poor performance.
extrinsic reward
Lelani really likes her new boss. During a meeting last month, the boss outlined specific goals for Lelani to meet, which excited Lelani. But now Lelani isn't sure how well she is doing in terms of meeting the goals, so she is not very motivated.
feedback
_________ scored higher than the other gender on abilities such as motivating others, fostering communication, and listening.
female managers
According to the ERG theory of motivation, _____________ means that if you cannot meet a higher-level need, such as personal growth, you will seek greater fulfillment of a lower-level need, such as money.
frustration-regression principle
Vonda is frustrated with her manager, Glenda. Last week, when Vonda asked about Glenda's expectations, Glenda said, "Just do your best." But Vonda doesn't know exactly what to do, and as a result, she isn't very motivated.
goal specificity
When a manager clearly communicates important goals to her employees and indicates that she will hold them accountable for meeting those goals, she is engaged in
initiating structure
Johan, a business analyst, appreciated the regular feedback he got from his supervisor about how he could improve.
intrinsic reward
Ruby Harper is the grants and services director for the Greater Columbus Arts Council. Recently, she posted to her blog that she loves her job because it is something she's good at, it changes often, and "the possibilities feel immense." These __________ are intangible but provide personal satisfaction of great value to her.
intrinsic rewards
When a manager uses relationships and formal authority to cause other people in the organization to change their behavior, the manager ___________.
is exercising influence
Proposed by Richard Hackman and Greg Oldham, ___________ states that work has five core dimensions that impact employee satisfaction and productivity: skill variety, task identity, task significance, autonomy, and feedback.
job-characteristics model
Communicating a vision to employees
leadership
When a work situation factor prevents a leader from displaying a task-oriented or people-oriented behavior, or both, that factor is a
leadership neutralizer
In order to promote ______________ , Doug matched employees with jobs carefully so they could use their strengths, and he made sure they had opportunities to take on more challenging work when they were ready for it.
learning and growth
As secretary of state, Hillary Clinton wanted to change the behavior of nations. Her bid for president of the United States in 2016 was based in part on her desire to lead others.
power
Emma is an industrial designer; she creates detailed drawings of machine parts prior to production. Her company has seen a lot of ups and downs in the last few years, and now Emma has resigned herself to do whatever it takes to get by. Sometimes she takes an active role on her team; on other occasions, she sits back and just does what her boss tells her to do.
pragmatic survivor
When researchers study how people determine what behaviors will meet their needs, the researchers are working with __________ of motivation, and they are dealing with individuals as active decision-makers.
process theories
__________ says that behavior that is rewarded will increase, while behavior that is punished will decrease.
reinforcement theory
One way they could do this would be by:
sending Marco to an appropriate seminar
Sirah runs a housecleaning service. She wants her employees to be highly efficient, cleaning a certain number of houses each day, and perform their work according to established checklists of tasks that have proven to satisfy clients. What is the more appropriate style of leadership, given Sirah's objectives for her housekeepers?
transactional
Darrin's employees are highly skilled, so he allows them free rein to do their jobs. However, if their performance drops below a certain standard, he coaches them and, if performance does not improve, he issues a warning or even terminates them.
transactional leadership
James is an agreeable and emotionally stable person. A _______________, he inspires his employees to believe in the changes he wants to make to the organization.
transformational leader
When there is an opportunity to increase profits by compromising the vision of the organization, CEO Zach communicates clearly to employees and other stakeholders that the organization will not compromise its values.
transformational leadership
A manager presents a report to a CEO outlining projected sales for a new store location.
use rational persuasion
A job candidate closes an interview by saying, "I'd really like this job, and I hope you will give it to me."
be assertive - ask for what you want
Which of the following do the largest percentage of highly engaged employees experience?
being able to do your best everyday
A baker who designs, bakes, and frosts her own cakes is high on this dimension, but the assembly line worker who installs door handles all day is low.
task identity
When the new manager told Cora, a ___________ , to use high-pressure sales tactics with customers, Cora worked hard to carry out this instruction. Cora did this even though she knew customers would probably dislike being treated this way and take their business elsewhere.
conformist
