Exam 3 Multiple Choice Pt 1

________ is defined as the sustained display by a manger of hostile verbal and nonverbal behaviors, excluding physical contact.

abusive supervision

In some ways, Colin is not a very good manager. He can be disorganized and flaky, and he often foists his own job responsibilities onto others. However, his employees trust him based on his kindness and general good mood. This describes what type of trsut?

affect

In the case of _________-based trust, our trust arises mostly from the emotional feelings we have for the authority.

affect

_______ refers to a general expectation that the words, promises, and statements of individuals and groups can be relied upon.

trust propensity

_________ justice is when decision-making outcomes are perceived as fair.

distributive

Which of the following dimensions of trustworthiness is defined as the belief that the authority wants to do good for the trustor, apart from any selfish or profit-centered motives?

benevolence

When trust is rooted in a rational assessment of the authority's trustworthiness, it is called __________ trust.

cognition-based

Justice reflects the perceived fairness of an authority's

decision making

Steven's parents divorced when he was just six years old. He also experienced bullying in elementary school. As an adult, his partner lied and stole money from him. Steven is not likely to demonstrate _______ trust.

disposition-based

When considering distributive justice, the_________ norm is typically judged to be the fairest choice in situations where the goal is to maximize the productivity of individual employees.

equity

_______ reflects the degree to which the behaviors of an authority are in accordance with generally accepted moral norms

ethics

Procedural justice is defined as a dimension of justice that reflects the perceived ________ of decision-making processes.

fairness

When employees consider the perceived fairness of communications from authorities during the course of organizational decision making, ________ justice is occurring.

informational

Margo, a first-line supervisor at Lou's Market, regularly uses abusive and derogatory words when dealing with subordinates. Many employees have heard Margo refer to specific employees with inappropriate labels, ridiculing their ethnicity, names, or abilities, but so far their complaints have not been addressed by senior management. From the scenario, it can be concluded that workers at Lou's lack ________ justice.

interpersonal

________ is defined as the authority's act of recognizing that a moral issue exists in a situation or that an ethical standard or principle is relevant to the circumstance.

moral awareness

________ occurs when former or current employees expose illegal or immoral actions by their organization.

whistleblowing