Exam 3

The availability of too much information, leading to more and more time being spent on gathering information and thinking about it, but resulting in no decisions being made, is a. analysis paralysis. b. wildstorming. c. satisficing. d. anchoring.

a. analysis paralysis.

Intergroup conflict occurs a. between two departments. b. between team members. c. between two individuals. d. within the individual.

a. between two departments.

Which element of transformational leadership can have a dark side, as in the case of Jeff Skilling of Enron Corporation? a. charisma b. individualized consideration c. trust d. intellectual stimulation

a. charisma

Heather meets with her subordinates on a regular basis to share concerns and information with the group. She takes their feedback but makes decisions on her own. According to the leadership decision tree, Heather has a(n) ___________ decision-making style. a. consultative b. group c. laissez-faire d. autocratic

a. consultative

A family purchases a house and continually spends money repairing one part of it after another. A number of times, they should have sold the house, but they kept thinking that if they did just one more thing, the house would be great. This situation demonstrates what decision-making trap? a. escalation of commitment b. framing bias c. overconfidence bias d. anchoring

a. escalation of commitment

Leaders who hold a position of authority and utilize the power that comes from their position as well as personal power to influence others are called a. formal leaders. b. charismatic leaders. c. informal leaders. d. servant leaders.

a. formal leaders.

In situations of medium favorableness, a. high LPC leaders are most effective. b. low LPC leaders are most effective. c. medium LPC leaders are most effective. d. either low or high LPC leaders will be most effective.

a. high LPC leaders are most effective.

The decision-making technique designed to help with group decision making by ensuring that all members participate fully is a. the nominal group technique. b. consensus. c. majority rule. d. the Delphi Technique.

a. the nominal group technique.

Strategic decisions refer to a. those setting the course of the organization. b. those that make the organization run on a daily basis. c. how things get done. d. those that occur frequently enough to have an automated response.

a. those setting the course of the organization.

Which statement regarding power distance and teams is correct? a. People in high power distance countries tend to use participative decision making. b. People in high power distance countries expect unequal power distribution in the social, political, and economic areas. c. People in low in power distance countries limit participation and communication in teams. d. People in low in power distance countries define the roles of team members very strictly.

b. People in high power distance countries expect unequal power distribution in the social, political, and economic areas.

Selecting a new computer based on a low price without analyzing what software, warranties, and peripherals come with it is an example of a. escalation of commitment bias. b. anchoring and adjustment bias. c. framing bias. d. availability bias.

b. anchoring and adjustment bias.

A group where there is a great deal of camaraderie is a group experiencing a. collective efficacy. b. cohesion. c. high task commitment. d. social loafing.

b. cohesion. Answers:

NASA endured the Challenger disaster when group members conformed with top managers' decisions that launching the space shuttle in freezing temperatures was better than missing the launch window. This is an example of what group process? a. social loafing b. groupthink c. collective efficacy d. cohesion

b. groupthink

A mediator should enter a negotiation when a. personal differences are detected. b. the parties are unable to find a solution. c. a quick resolution is desired but not imperative. d. the parties are talking and tension is rising.

b. the parties are unable to find a solution.

Negotiation refers to a. the process that involves two people disagreeing. b. the process whereby two or more parties work toward an agreement. c. the process where a third party enters a situation with the goal of assisting the parties to reach an agreement. d. the process that involves bringing in a third party who has the authority to act as a judge and will make a binding decision.

b. the process whereby two or more parties work toward an agreement.

Closure is the phase of the negotiation process where you a. discuss your goals and seek agreement. b. either have come to an agreement or walk away from an unacceptable offer. c. give up something to get something more important in return. d. assemble and present evidence to support your cause.

b. either have come to an agreement or walk away from an unacceptable offer.

Who is most responsible for making strategic decisions? a. low-level employees b. engineers c. CEOs, executives, boards of directors d. managers

c. CEOs, executives, boards of directors

What statement is accurate about effectively handling conflict within the team setting? a. Allow the team members to hash out personal issues during the meeting. b. Bring adversaries together on the same team to generate the best discussions. c. Create a team contract and outline expected behaviors. d. Disagreements among team members should be strongly discouraged.

c. Create a team contract and outline expected behaviors.

What is the first step in the rational decision-making model? a. Weigh decision criteria. b. Establish decision criteria. c. Identify the problem. d. Generate alternatives.

c. Identify the problem.

As her supervisor, Tiguan must address the issue that Janie has been late to work three times in two weeks. Janie is otherwise an excellent employee. What is likely the best approach for Tiguan? a. Threaten Janie with firing the next time she is late. b. Fire Janie the next time she is late. c. Try to help Janie resolve the issue. d. Work on ignoring the problem.

c. Try to help Janie resolve the issue.

Because they are sometimes seen as submissive, ___________ people who are good natured, modest, and avoid conflict are less likely to be perceived as leaders. a. extraverted b. conscientious c. agreeable d. neurotic

c. agreeable

Nicholas is the production manager for a manufacturing firm. He has two supervisors who are continually in conflict due to personality differences. Nicholas should have held a meeting last week to discuss next year's budget but cancelled it because the two supervisors had a verbal confrontation on the shop floor the previous day. What conflict handling style is Nicholas demonstrating? a. accommodation b. compromise c. avoidance d. collaboration

c. avoidance

Which middle-ground conflict handling style is characterized by an individual's desire to get their way but respect others' goals? a. competition b. accommodation c. compromise d. avoidance

c. compromise

Making choices among alternative courses of action, including inaction, is a. satisficing. b. consensus building. c. decision making. d. programmed decisions.

c. decision making.

Walker can control his emotions in multiple situations and always demonstrates empathy for others; he is internally motivated and has many admirable social skills. Walker has a. low mental ability. b. low emotional intelligence. c. high emotional intelligence. d. high mental ability.

c. high emotional intelligence.

One significant barrier to effective teams is a. presence of team conflict. b. overly helpful team members. c. lack of communication. d. high organizational commitment.

c. lack of communication.

Which stage in Tuckman's group development model is characterized by the establishment of ground rules and operating procedures by group participants? a. storming b. forming c. norming d. performing

c. norming

The servant leadership approach defines a leader as one who a. aligns aligning employee goals with the leader's goals. b. stays true to themselves. c. serves the needs of others. d. increases the performance of the group.

c. serves the needs of others.

An achievement-oriented leader tries to a. provide emotional support to employees. b. provide explicit directions for employees. c. set goals for employees and encourage them to reach their goals. d. make sure employees are involved in decision making.

c. set goals for employees and encourage them to reach their goals.

Norms refer to a. measures of camaraderie in the group or team. b. formal approaches to decision making in the group or team. c. shared expectations about how things operate within a group or team. d. agreements on written ground rules, goals, and roles.

c. shared expectations about how things operate within a group or team.

According to Gersick's punctuated equilibrium model, groups repeatedly cycle through which two group development stages? a. forming and norming b. storming and norming c. storming and performing d. forming and performing

c. storming and performing

If you dislike working with a person and do not care for them on a personal level either, a. you would not have a least preferred coworker score. b. you would have a midrange least preferred coworker score. c. you would have a low least preferred coworker score. d. you would have a high least preferred coworker score.

c. you would have a low least preferred coworker score.

Alternative Dispute Resolution (ADR) includes a. arbitration. b. mediation. c. other conflict resolution approaches. d. All of the above.

d. All of the above.

An example of a question requiring an operational decision in response is a. Should we consider a merger with our biggest competitor? b. Which advertising firm should we choose for our fall advertising campaign? c. Should we develop a new corporate structure? d. How often do I go back to the stockroom to get additional products for display?

d. How often do I go back to the stockroom to get additional products for display?

Which statement is accurate regarding the relationship between conflict and performance? a. Low conflict leads to high performance. b. Low conflict leads to medium performance. c. High conflict leads to high performance. d. Medium conflict leads to high performance.

d. Medium conflict leads to high performance.

What is a key property of a team? a. compensation based on individual outcomes b. independent tasks c. clear simple goals d. collaborative action

d. collaborative action

As the meeting begins, some managers allow time to review the material being covered in the meeting, allowing everyone to a. prepare a list of action items. b. create a new agenda. c. invite others to the meeting. d. get on the same page.

d. get on the same page.

Darius finds out that his manager has been cheating employees out of pay bonuses. Darius' manager seems to lack a. extraversion. b. agreeableness. c. neuroticism. d. integrity.

d. integrity.

Anoop is a member of the engineering department and also serves on the Strategy 2025 team, which is crafting an engineering strategy for the firm's future. He has a "Do not miss" meeting in the engineering department scheduled for Wednesday at 8 a.m. and just received an urgent email about a "Can't miss" meeting for the strategy group at 8:15 a.m. Wednesday morning. Anoop is experiencing a. interpersonal conflict. b. group conflict. c. role ambiguity. d. role conflict.

d. role conflict.

Davina and Viv are members of the board of directors at Beta Corporation. They are giving very serious consideration to voting to merge their company with Zeta Company for enhanced efficiency, effectiveness, and competitive advantage. Davina and Viv are making a(n) a. programmed decision. b. tactical decision. c. operational decision. d. strategic decision.

d. strategic decision.