Exam One- Chapters 1-5

7. Which characteristic of collaboration is reflected when a speech/language therapist, collaborate with a kindergarten teacher to plan a series of language lessons for the entire class? A. Collaboration Depends on Shared Responsibility for Participation and Decision Making B. Collaboration Is Based on Mutual Goals C. Collaboration Requires Parity Among Participants D. Collaboration Is Voluntary

A. Collaboration Depends on Shared Responsibility for Participation and Decision Making

7. In which dimension of culture is uncertainty taken in stride as a way of life? A. High ambiguity tolerant B. Low ambiguity tolerant C. High context D. Low context

A. High ambiguity tolerant

10. One teacher is telling another about a graphic organizer she thinks would be useful for a student in his class. The second teacher is shaking his head and scowling. What characteristic of interpersonal communication is reflected in this interaction? A. Interpersonal Communication Is Transactional B. Communication Through Multiple Channels C. People Create Meanings D. Environment and Noise in Communication

A. Interpersonal Communication Is Transactional

7. Which category of responding is also referred to as minimal encouragers? A. Prompting B. Paraphrasing C. Reflecting D. Questioning

A. Prompting

8. Which of the following is a step to take when problem solving is not the best approach? A. Reconceptualize the problem B. Generate solutions C. Identify the problem D. Evaluate outcomes

A. Reconceptualize the problem

5. Which of the following school collaboration trends originates from special education legislation? A. Response to Intervention B. school leadership teams C. peer collaboration D. school-university partnerships

A. Response to Intervention

3. Which of the following describes linear communication? A. a communicator provides information to another without any face-to face communication B. a communicator delivers a message to another face-to face but it is one-way C. communicators simultaneously send and receive messages while exchanging information D. a communicator provides face-to face information to another, but the other person chooses not to interact.

A. a communicator provides information to another without any face-to face communication

6. All of the following are components of culture except: A. inherited B. shared interpretations C. values D. beliefs

A. inherited

2. Collaboration cannot occur if: A. one or more individuals are perceived to have significantly greater decision-making power regarding the activity. B. collaboration is mandated. C. resources are limited. D. all participants are responsible for the outcome.

A. one or more individuals are perceived to have significantly greater decision-making power regarding the activity.

3. Which of the following is recommended to facilitate problem identification? A. phrasing problems as questions B. phrasing problems as statements C. narrowing the problem statement D. using general, broad language to describe the problem

A. phrasing problems as questions

6. Exemplars and continuums are types of: A. prefatory statements B. presuppositions C. open questions D. evaluative questions

A. prefatory statements

10. Which of the following is not a suggestion for using e-mail effectively? A. Get a response to your message B. Be professional C. Treat your e-mail as non-confidential. D. Check your perceptions

D. Check your perceptions

6. All of the following are challenges that may arise with diverse families except: A. Blended families B. Multigenerational families C. Same sex families D. European ancestry families

D. European ancestry families

19. True or False: Competent communication is effective and appropriate communication that achieves its intended outcomes in ways that maintain or enhance the relationship in which it occurs.

True

19. True or False: Considering the opportunities and constraints of potential solutions is called Plus/Minus/Implications.

True

19. True or False: Working conditions as a source of stress during collaboration occurs when teachers attend numerous meetings, participate on committees, and still find time for their own planning.

True

20. True or False: The most common interaction process is problem solving.

True

20. True or False: Advice, in handling difficult communicators, is to assess the situation and adjust expectations for what will be accomplished during the interaction.

True

21. True or False: Communication competence include two criteria: It is both effective and appropriate.

True

21. True or False: The ability to assess the appropriateness of situations for interactions and to adapt goals, skills, and techniques indicates a high degree of interactive competence.

True

13. True or False: Corrective feedback is most beneficial to learners when it is given after a period of reflection.

False

13. True or False: It is recommended that you should frequently use questions that evaluate or advise.

False

13. True or False: Programs or services are the steps that take an interaction from beginning to end.

False

13. True or False: The fundamental characteristic of interpersonal communication is that it is directive.

False

14. True or False: Brainstorming is not productive for small problem solving groups and is best used when there are many participants to give input.

False

14. True or False: It is expected that trust and respect will be developed immediately among group members in order for work to be successful.

False

15 True or False: Gestures are the most powerful of the body language cues.

False

15. True or False: Response To Intervention (RtI) is the most important collaborative priority in schools today implemented in special education.

False

15. True or False: Visual and auditory are the least used communication channels.

False

16. True or False: RTI originated in general education legislation but is implemented in special education.

False

16. True or False: Typically, the greater the distance between people in an interaction the greater the intimacy.

False

17. True or False: In proactive problem solving one is faced with responding to a crisis within a brief time frame.

False

18. True or False: Delineating the positives and negatives of each potential solution is a step in the solution generating process.

False

18. True or False: Feedback should be imposed, direct, culturally sensitive, and well timed.

False

18. True or False: In the interview introduction, gather information about the topic and agree on mutual goals for the interview and its outcomes.

False

18. True or False: The entire character of collaborative interactions is based in large part on one participant having power or perceived power to make the relationship successful.

False

20. True or False: Perspective and perception are the behavioral dimension of interpersonal communication that includes the development, adaptation, and skillful use of communication skills.

False

20. True or False: Intrusiveness, feasibility, and individual preference are steps in implementing the solution.

False

16. True or False: In Western cultures, questions may be viewed as offensive or overly intrusive and should, thus, be used judiciously.

True

16. True or False: Nominal group technique is a strategy to generate a potential solution which combines aspects of brainstorming and brainwriting.

True

17. True or False: Physical isolation and the use of a directive style with students are part of what contributes to the wide variation in emphasis on collegial relationships.

True

17. True or False: The biases in an individual's frame of reference affects their selective perception.

True

17. True or False: Timing of silence is an example of paralanguage.

True

17. True or False: In the close of the interview, outline plans and clarify who has agreed to what actions.

True

18. True or False: Awareness of your cultural roots is helpful as you strive to develop sensitivity and knowledge of others'.

True

19. True or False: Bridge cultural differences by using high-context strategies when seeking information.

True

8. Which of the following statements is the most concrete? A. "The new counselor dealt with the troubled student pretty well." B. "When Susan saw the 'F' on her paper she cried and ran out of the room." C. "I would have had a hard time handling those students like you did." D. "You did a great job on that assignment."

B. "When Susan saw the 'F' on her paper she cried and ran out of the room."

7. Assessing factors related to the likelihood of problem solving process success is done during which step of the problem solving process? A. Identify the problem B. Analyze the problem solving context C. Evaluate potential solutions D. Generate solutions

B. Analyze the problem solving context

10. In which solution generating strategy do the participants in the problem solving process call out solutions as they think of them? A. Brainwriting B. Brainstorming C. Nominal group technique D. Homeostasis

B. Brainstorming

7. Which type of statements provide information in an instructive way and rely on reasoning, understanding cause-and-effect relationships, or logic? A. Advice B. Explanations C. Direct command D. Overt descriptive

B. Explanations

9. A key to being a skilled interviewer is using _________ effectively. A. Descriptive statements B. Pauses C. Explanations D. Advice

B. Pauses

4. Mr. Lutz observed that the appearance of a scantily dressed mother at a parent conference created so much "noise" that he was not able to concentrate fully on the mother's spoken concerns. What type of "noise" did Mr. Lutz experience? A. Physical noise B. Psychological noise C. Physiological noise. D. Visual noise

B. Psychological noise

10. One of the most important collaborations emerging in 21st century schools is: A. Middle school teams B. Response to intervention C. Literacy coaches D. School-university partnerships

B. Response to intervention

6. Which of the listening processes is the sense-making element? A. Hearing B. Understanding C. Attending D. Remembering

B. Understanding

9. All of the following are steps in identifying the problem except: A. Confirm problem with multiple sources of information B. Use brainwriting to identify the problem C. Describe the problem precisely D. Monitor the problem solving context

B. Use brainwriting to identify the problem

1. Which of the following is not considered to be a nonverbal cue? A. body movements B. congruence C. minimal encouragers D. spatial relation

B. congruence

4. In collaboration, parity refers to: A. the team facilitator having a more powerful role but valuing each member equally. B. each member being equally valued and having equal power in decision making. C. alternating the role of leader so that every member has a chance to facilitate. D. deferring to whoever has more expertise to make key decisions for the group.

B. each member being equally valued and having equal power in decision making.

2. In the _______ view, communication occurs through an interactive and two way process in which information is exchanged between a sender and a receiver. A. linear B. interactive C. transactional D. unilateral

B. interactive

2. A situation in which a goal to a problem situation is relatively clear, some guidelines exist to address the goal, but the specific means to reach it are varied is characteristic of which of the following types of problems? A. well-defined problem B. partially defined problem C. loosely defined problem D. ill-defined problem

B. partially defined problem

1. Questions generally serve all of the following purposes except: A. to seek information B. to modify information C. to provide information D. to clarify or confirm information

B. to modify information

5. What would help to make your question more focused? A. asking an open question B. using presupposition C. asking an indirect question D. using generalities

B. using presupposition

8. Several young female special educators from a single school once shared privately that they were concerned about their roles when co-teaching. In their culture, younger people are expected to defer to those who are older. They found that even in their professional environment, their colleagues expected them to take all direction and to function more as helpers. Which characteristic of collaboration does this violate? A. Collaboration Depends on Shared Responsibility for Participation and Decision Making B. Collaboration Is Based on Mutual Goals C. Collaboration Requires Parity Among Participants D. Collaboration Is Voluntary

C. Collaboration Requires Parity Among Participants

9. Which of the following is not a characteristic of effective interpersonal feedback? A. Descriptive B. Specific C. Evaluative D. Concise

C. Evaluative

8. Which continuum of culture does one asserts oneself through talk and talk is used to create a sense of comfort in interactions and especially in groups? A. Collective B. High ambiguity tolerant C. Individualistic D. Low ambiguity tolerant

C. Individualistic

9. All of the following are characteristics of culture-general attitudes except: A. Open-mindedness B. Motivation to communicate C. Low-tolerance for ambiguity D. Mindfulness of own behavior

C. Low-tolerance for ambiguity

2. The distance you keep between yourself and another in an interaction is________. A. Body movement B. Vocal cues C. Spatial relations D. congruence

C. Spatial relations

2. "What do you think would happen if you made an appointment with the literacy coach?" is an example of? A. a question that provides information B. a question that modifies information C. a question that seeks information D. a question that clarifies information

C. a question that seeks information

4. When you are uncertain whether a question may offend another person, it is best to: A. ask a closed question B. ask an advisory question C. ask an indirect question D. ask a direct question

C. ask an indirect question

1. Each of the following is a reason why collaboration is integral to today's schools except: A. many school professionals have increased responsibilities that are more realistically addressed together. B. the influence of the No Child Left Behind Act. C. collaborative practices are always the most appropriate form of problem solving. D. the continued trend toward inclusive practices.

C. collaborative practices are always the most appropriate form of problem solving.

1. Which of the following is not an example of interpersonal problem solving? A. team meetings to determine a student's placement B. planning sessions with teachers regarding how to adapt instruction for a student C. deciding to move an easily distracted student closer to the teacher D. meeting with parents regarding how to improve their child's behavior

C. deciding to move an easily distracted student closer to the teacher

5. In this element of perception, meaning is assigned to what is perceived. A. attending and selecting B. organizing C. interpreting D. negotiating

C. interpreting

3. Each of the following are barriers to effective listening except: A. daydreaming. B. filtering messages. C. not maintaining eye contact. D. rehearsing a response.

C. not maintaining eye contact.

4. The following are all techniques for generating potential solutions to a problem except A. brainstorming. B. brainwriting. C. ordinal group technique. D. nominal group technique.

C. ordinal group technique.

10. Statements generally serve the following three purposes: A. provide, clarify, and guide information B. seek, clarify, and guide information C. provide, clarify, and seek information D. provide, seek, and guide information

C. provide, clarify, and seek information

4. All of the following are examples of paralanguage except: A. pitch B. tone C. spatial distance D. tempo

C. spatial distance

Which of the following is not an emergent characteristic of collaboration? A. Professionals Who Collaborate Trust One Another B. A Sense of Community Evolves from Collaboration C. Individuals Who Collaborate Value This Interpersonal Style D. Individuals Who Collaborate Share Accountability for Outcomes

D. Individuals Who Collaborate Share Accountability for Outcomes

8. Which type of communicator may claim to be a multitasker; she is doing other things while you are talking? A. Passive communicator B. Distracted communicator C. Pseudo-communicator D. Preoccupied communicator

D. Preoccupied communicator

6. All of the following are questions to ask when encountering problems to resolve except: A. Are the persons who have responsibility and resources for addressing the problem committed to resolving it? B. What might happen if nothing was done to resolve the problem? C. Are adequate time and resources available to resolve the problem? D. What is the reason the solution was not effective?

D. What is the reason the solution was not effective?

3. "I wonder if Bobby would be willing to go to after school tutoring?" is an example of which type of question? A. a question that seeks information B. a question that confirms information C. a direct question D. an indirect question

D. an indirect question

5. Which of the following best describes the purpose of generating potential solutions to a problem? A. generate a narrowly focused pool of solutions by a small range of participants B. generate a narrowly focused pool of solutions by a wide range of participants C. create the maximum number of potential solutions by the smallest range of participants D. create the maximum number of potential solutions by the widest range of participants

D. create the maximum number of potential solutions by the widest range of participants

5. All of the following are benefits of listening except: A. helps establish rapport B. helps build relationships C. is the foundation for all interactions D. signals the need for distance

D. signals the need for distance

1. The most frequently used channels of communication are: A. auditory and tactile B. auditory and olfactory C. visual and tactile D. visual and auditory

D. visual and auditory

11. True or False: Professionals must share all goals in order to collaborate.

False

11. True or False: The transactional view of communication is a two-way process in which a sender and a receiver alternately exchange information.

False

11. True or False: In reactive problem solving, the anticipated situation focuses your attention and triggers the problem solving process before a crisis occurs.

False

11. True or False: The inverted funnel approach to questioning begins with broad, open questions and proceeds to more narrow and limited questions.

False

12. True or False: Decoding is the process of putting thoughts and feelings into verbal or nonverbal messages.

False

11. True or False: There are cultural variations in the expression of nonverbal cues that can be misinterpreted if an individual is unaware of such differences.

True

12. True or False: Although individuals cannot be forced to collaborate, school mandates may be present but individuals who are willing to experiment can add voluntariness to the mandate and produce successful outcomes.

True

12. True or False: Indirect questions may be perceived as rhetorical by the listener, who may in turn not give a response.

True

12. True or False: RTI is a type of problem solving that is called technical.

True

12. True or False: Research suggests that although people spend about 50% of their communication time listening, their listening effectiveness is only about 25%.

True

13. True or False: All participants should have a voice in both problem identification and the identification and selection of solutions to the problem.

True

14. True or False: Nonverbal messages are the central mechanism for communicating emotion and attitudes.

True

14. True or False: Clarifying questions may serve the same purpose as paraphrasing or Reflecting questions.

True

14. True or False: There is no validity in adhering to culture-specific descriptions of cultures.

True

15. True or False: Brainwriting is a productive option for topics that may be sensitive or emotionally charged.

True

15. True or False: Reflection and introspection are important activities for good communications.

True

16 True or False: Biology determines how people communicate.

True

3. A sense of community evolves from collaboration if all of the following occur except: a. participants know their strengths can be maximized. b. participants know their weaknesses can be minimized. c. participants have a willingness to work toward a common goal that increases concern of individual differences. d. participants have a belief that the result of the collaboration will be better for all.

c. participants have a willingness to work toward a common goal that increases concern of individual differences.