Exam Q&A

How many object types may be imported or updated (at once) using the data loader?

1

In the Classic User Interface, what is the maximum number of records to be printed in the Printable View of a list view?

1000

How many fields can be enabled for tracking on a custom Object?

20

What is the maximum number of Components available on a Dashboard?

20

How many Roll Up summary fields can be created in the Enterprise Edition on a Custom Object?

25

How many custom lookup fields can be defined per object?

40 *25 to 40 Winter 17

How many active workflow rules can you have per object?

50 *Can have 500 per object, only 50 can be active

Standard Salesforce users can import up to ___ account or contact records per session.

50,000

How many custom fields can be created on an object in an Enterprise Edition?

500

What is a roll-up summary field?

A roll-up summary field is a custom field that aggregates child record information into the parent record

Chatter enhancements in Summer 16 include: (select all that apply) A. A smooth continuous flow of posts, removing all but the first "View More" button in Lightning Experience. B. Rich Media previews for links using over 400 URL shortening services. C. A new feature to show who liked your post (Lightning Experience only). D. A cleaner interface separating the feed and controls in Lightning Experience. E. Mute feed items from the detail view (Lightning Experience and Salesforce Classic)

A. B. C. D.

In Winter 17, a number of improvements have been made to relating Contacts to multiple Accounts. These improvements include: Select one or more: A. A new detail page that allows Account/Contact relationships to be edited for both direct and indirect relationships. B. Triggers are now supported for the Account/Contact relationship object. C. Validation rules are now supported for the Account/Contact relationship object. D. Indirectly relate Person Accounts to Business Accounts.

A. A new detail page that allows Account/Contact relationships to be edited for both direct and indirect relationships. B. Triggers are now supported for the Account/Contact relationship object. C. Validation rules are now supported for the Account/Contact relationship object. D. Indirectly relate Person Accounts to Business Accounts.

Which of the following new Account features was released as a beta feature in the Summer 16 Salesforce release? A. Account Logos. B. Account Teams in Lightning Experience. C. News App to view all account news. D. Account Autofill to create new accounts faster.

A. Account Logos

Which option is available to a system administrator when managing passwords for Salesforce users? A. Admins can grant users the "password never expires permission" B. Admins can reset passwords for all users at once C. Admins can enforce an all numeric password policy D. Admins can assign a password to a set of users E. Admins can customize the message sent to locked out users

A. Admins can grant users the "password never expires permission" B. Admins can reset passwords for all users at once E. Admins can customize the message sent to locked out users

When you transfer ownership of an account, the new owner will automatically gain ownership of the following records related to the transferred account: [q009 - security] Select one or more: A. All open activities assigned to the existing owner. Note: Completed activities will not be transferred. B. All opportunities open and closed. C. All notes that belong to the existing owner. D. All contacts that belong to the existing owner.

A. All open activities assigned to the existing owner. Note: Completed activities will not be transferred. C. All notes that belong to the existing owner. D. All contacts that belong to the existing owner. *Completed activities don't transfer

What can be done with a workflow field update action? (select two) A. Apply a specific value to a field. B. Update the value of a field on a child object. C. Change the record type of a record. D. Update the value of a formula field.

A. Apply a specific value to a field. C. Change the record type of a record.

Universal Containers require that support agents take ownership of and respond to incoming cases within two hours of case creation. How can a system administrator automate this process? A. Assign cases to a queue and create an escalation rule to escalate cases that have NOT been accepted by an agent within one hour B. Create case auto-response rules to send an email to the customer within one hour of case creation C. Create a workflow rule to send an email to support managers when a case is created and assigned to a queue D. Create a workflow rule to assign a task to all support agents if a case has NOT been accepted by an agent within one hour

A. Assign cases to a queue and create an escalation rule to escalate cases that have NOT been accepted by an agent within one hour

What steps must a system administrator take before users can use the Salesforce for Outlook client? A. Assign users to Outlook Configurations. B. Specify a user's Outlook sync folders. C. Run a first time sync for each user. D. Select syncing direction and conflict behaviour.

A. Assign users to Outlook Configurations. D. Select syncing direction and conflict behaviour.

What type of customization can be done on Activities (tasks and events)? (Choose 3) A. Assignment Rules B. Workflow Rules C. Custom Fields D. Field Tracking E. Validation Rules

A. Assignment Rules B. Workflow Rules E. Validation Rules

Lightning Voice (Generally Available in Summer 16) has the following features and limitations: (select all that apply) A. Available in Lightning Experience only. B. Supports outgoing calls world-wide. C. Available as part of Professional, Enterprise, Performance, and Unlimited Editions D. Available for an additional cost in Professional, Enterprise, Performance, and Unlimited Editions.

A. Available in Lightning Experience only. D. Available for an additional cost in Professional, Enterprise, Performance, and Unlimited Editions.

Which objects can now be viewed with the Kanban view? A. Campaigns B. Leads C. Opportunities D. Knowledge E. Contracts F. Contacts

A. Campaigns B. Leads C. Opportunities E. Contracts

When converting a Lead, what values are transferred to the Opportunity? A. Close Date = Last day in fiscal quarter B. Close Date = Today C. Amount = Lead Amount D. Stage = First stage in list

A. Close Date = Last day in fiscal quarter D. Stage = First stage in list

What can be transferred from one user to another user during mass transfer of account records? A. Closed Cases B. Related Custom Object Records C. Open Cases D. Closed Activities E. Open Activities

A. Closed Cases C. Open Cases E. Open Activities

The Health Check tool has been improved in Spring 16 and a new Health Check dashboard introduced to enable administrators to: (select all that apply) A. Compare your org against a Salesforce recommended security baseline. B. View and edit Network Access settings C. View and edit JavaScript security settings D. View and edit Session Settings E. View and edit Password Policies

A. Compare your org against a Salesforce recommended security baseline. B. View and edit Network Access settings D. View and edit Session Settings E. View and edit Password Policies

What item appears in a user's My Unresolved Items after synchronization using Salesforce for Outlook?(Choose 2) A. Contacts not assigned to an account B. Emails not associated to a record C. Cases not assigned to a contact D. Notes not assigned to a record

A. Contacts not assigned to an account B. Emails not associated to a record

Universal Containers is capturing a percentage discount directly on an opportunity record. Sales management needs to include the discounted opportunity amount in pipeline reports. How can the system administrator make the discounted amount available? A. Create a formula field to calculate the discounted amount. B. Create an auto-number field to calculate the discounted amount. C. Create a roll-up summary field to calculate the discounted amount. D. Create a cross object formula field to calculate the discounted amount.

A. Create a formula field to calculate the discounted amount.

Umbakumba Culture sells software and consulting services The software sales team uses a different set of sales stages than the consulting sales team. How can a system administrator set up the process? A. Create a unique list of opportunity stage picklist values for each sales process. B. Use a validation rule to prevent the software team from accessing the services team's sales process. C. Create a record type for each sales process and assign it to the appropriate profiles. D. Create a separate lead process for the software sales team and the consulting sales team.

A. Create a unique list of opportunity stage picklist values for each sales process. C. Create a record type for each sales process and assign it to the appropriate profiles.

Holy containers wants to capture the invoice number and account credit score for billing cases. How would an administrator accomplish this? (select one or more) A. Create custom fields B. Create a validation rule C. Create a support process D. Create a page layout

A. Create custom fields C. Create a support process

Which items can trigger workflow rules? (select two) A. Custom Objects B. Chatter Posts C. Campaign Members D. User Records

A. Custom Objects C. Campaign Members

Which statements about custom summary formulas in reports is true? A. Custom summary formulas can be used in a report built from a custom report type B. Custom summary formulas can reference a formula field within a report C. Reports can be grouped by a custom summary formula result D. Custom summary formulas can reference another custom summary formula

A. Custom summary formulas can be used in a report built from a custom report type B. Custom summary formulas can reference a formula field within a report

Enhanced Email in Lightning Experience provides which features in Winter 17? (select all that apply) A. Daily limits for sending single emails via the Salesforce API or Apex is now 5,000 emails. B. Daily limits for sending mass emails is now 5,000 emails per org. C. Daily limits for sending mass emails is now 10,000 emails per org. D. Reply, Reply All and Forward, direct from the activity timeline or email detail page. E. Daily limits for sending single emails via the Salesforce API or Apex is now 10,000 emails.

A. Daily limits for sending single emails via the Salesforce API or Apex is now 5,000 emails. B. Daily limits for sending mass emails is now 5,000 emails per org. D. Reply, Reply All and Forward, direct from the activity timeline or email detail page.

The formula editor may be used all of the following places EXCEPT A. Default values on Standard Fields B. Formula Field C. S-Control

A. Default values on Standard Fields

Lots of new features have been added to Lightning Voice in Winter 17, these include: (select all that apply) [q751 - Winter 17] Select one or more: A. Easy access to Call History. B. Notification for missed calls. C. Access Voice from the Utility Bar. D. Make calls from your keyboard or the Virtual Dial Pad. E. Call forwarding to mobile phones. F. Automated Robocall features.

A. Easy access to Call History. B. Notification for missed calls C. Access Voice from the Utility Bar. D. Make calls from your keyboard or the Virtual Dial Pad. E. Call forwarding to mobile phones.

The Lightning App Manager (in Winter 17) allows you to: A. Edit or delete Classic Apps. B. Create Connected Apps C. Mark a Classic App as dynamic, allowing Salesforce to present as a Classic or Lightning App, depending on the user's default environment. D. Determine if your Classic Apps are accessible to Lightning Experience users. E. Upgrade Classic Apps to take advantage of Lightning App features. F. Create Lightning Apps.

A. Edit or delete Classic Apps. B. Create Connected Apps D. Determine if your Classic Apps are accessible to Lightning Experience users. E. Upgrade Classic Apps to take advantage of Lightning App features. F. Create Lightning Apps.

In Winter 17, if an Opportunity has had no activity eg for 30 days, the sales rep can directly from the assistant: A. Edit the Opportunity B. Create a Task C. Create an Event D. Send an email

A. Edit the Opportunity B. Create a Task C. Create an Event D. Send an email

Which of the following is NOT a Standard Salesforce.com Function? Select one: A. Email to Lead B. Email to Case C. Web to Lead D. Web to case

A. Email to Lead

Which three features are only available in Chatter? A. Feeds B. Files C. Recommendations D. Bookmarks E. Events

A. Feeds C. Recommendations D. Bookmarks

What should a system admin consider when deleting a custom field? Select one or more: A. Field used in workflow and assignment rules cannot be deleted. B. Deleted fields and values can be restored from the recycle bin within 15 days. C. Fields must be removed from page layouts after being deleted. D. Field values should be archived before a field is deleted. E. Existing field values must be transferred to a new custom field.

A. Field used in workflow and assignment rules cannot be deleted. B. Deleted fields and values can be restored from the recycle bin within 15 days. D. Field values should be archived before a field is deleted.

Which type of file can be accessed from the files tab? (select 3) A. Files attached to a Chatter group post. B. Files in Content workspaces. C. Files uploaded to the Solutions tab. D. Files attached to a Chatter profile post. E. Files uploaded to the Documents tab.

A. Files attached to a Chatter group post. B. Files in Content workspaces. D. Files attached to a Chatter profile post.

A Sales Manager would like to view a dashboard from the perspective of different users and switch between users without editing the dashboard. How would an administrator enable this? (Choose 2 answers) A. Grant the Sales Manager the "View My Team's Dashboards" permission. B. Grant the Sales Manager the "Drag-and-Drop Dashboard Builder" permission. C. Create the dashboard as a dynamic dashboard. D. Grant the Sales Manager the "Manage Dynamic Dashboards" permission.

A. Grant the Sales Manager the "View My Team's Dashboards" permission. C. Create the dashboard as a dynamic dashboard.

What can a marketing user do using the manage members button on a campaign record in the Classic User Interface? A. Import new leads and associate them with the campaign. B. Create a custom report including all campaign members. C. Associate existing contacts with the campaign. D. Associate existing opportunities with the campaign.

A. Import new leads and associate them with the campaign. C. Associate existing contacts with the campaign.

In Winter 17, a number of improvements have been made to relating Contacts to multiple Accounts. These improvements include: (select all that apply) A. Indirectly relate Person Accounts to Business Accounts. B. Triggers are now supported for the Account/Contact relationship object. C. A new detail page that allows Account/Contact relationships to be edited for both direct and indirect relationships. D. Validation rules are now supported for the Account/Contact relationship object.

A. Indirectly relate Person Accounts to Business Accounts. B. Triggers are now supported for the Account/Contact relationship object. C. A new detail page that allows Account/Contact relationships to be edited for both direct and indirect relationships. D. Validation rules are now supported for the Account/Contact relationship object.

Improvements to Opportunities in Summer 16 include: A. Insights on Opportunities must be enabled on the Account Settings page and the Insights component added to your Opportunity page layouts. B. Account Insights (News) can now be displayed on the Opportunities page. C. Insights on Opportunities is automatically enabled. D. Insights are news articles and Twitter posts that are relevant to the Account associated to the Opportunity.

A. Insights on Opportunities must be enabled on the Account Settings page and the Insights component added to your Opportunity page layouts. B. Account Insights (News) can now be displayed on the Opportunities page. D. Insights are news articles and Twitter posts that are relevant to the Account associated to the Opportunity.

In Spring 16, the following web browsers are supported for Lightning Experience: (choose all that apply) A. Internet Explorer version 11 B. Microsoft Edge for Windows 10 C. Apple Safari version 8.x on Mac OS X D. Internet Explorer versions 9-10 E. The most recent, stable versions of Mozilla Firefox and Google Chrome

A. Internet Explorer version 11 (retiring Summer 16) B. Microsoft Edge for Windows 10 C. Apple Safari version 8.x on Mac OS X E. The most recent, stable versions of Mozilla Firefox and Google Chrome

In Winter 17, the following are beta features for Lightning experience. (select all that apply) A. Lightning now supporting Flows embedded into a Lightning page. B. Yahoo Calendar integration. C. Google Calendar integration. D. Skype for Salesforce (Business only edition - chat/video and audio calling)

A. Lightning now supporting Flows embedded into a Lightning page. C. Google Calendar integration. D. Skype for Salesforce (Business only edition - chat/video and audio calling)

This type of relationship links two objects together, but it has no effect on deletion, record ownership, or security, and the lookup relationship field is not required in the page layout.

A. Lookup Relationship

Which of the following actions can be performed in Salesforce1 on an Apple iOS or Android mobile device? (select one or more) A. Make phone calls B. Log phone calls C. Send emails D. View map locations

A. Make phone calls B. Log phone calls C. Send emails D. View map locations

Accounts in Winter 17 have been upgraded with which of the following features? A. News B. Account Logos C. Account Autofill D. Account auto-SPAM opt out

A. News B. Account Logos C. Account Autofill

What can be transferred from one user to another user during mass transfer of account records? A. Open Activities B. Closed Cases C. Closed Activities D. Open Cases E. Related Custom Object Records

A. Open Activities B. Closed Cases D. Open Cases

Which of these field types cannot be used as an External ID? A. Picklist Field B. Number Field C. Email Id Field D. Text Field

A. Picklist Field

A System Administrator can edit a profile to: Select one or more: A. Prevent the use of Mass email. B. Prevent a user from viewing custom tabs. C. Deny a user access to other users leads.

A. Prevent the use of Mass email. B. Prevent a user from viewing custom tabs.

The access settings available when setting organization wide defaults are: Select one or more A. Private, Public Read Only, Public Read Write, Public Read Write transfer and Controlled by Parent B. not used to control the ability to create or delete records C. used to control the ability to create or delete records

A. Private, Public Read Only, Public Read Write, Public Read Write transfer and Controlled by Parent B. not used to control the ability to create or delete records

What is not found on a Company Profile? (select one) A. Profiles B. Manage Currencies C. Language, Locale, and Time Zone D. Licenses E. Fiscal Years F. Storage and Used Space

A. Profiles

When case assignment rules are being set up, cases can be assigned to whom?(Choose 2) A. Queue B. Case team C. User D. Contact

A. Queue C. User

Lightning Email (enhanced in Spring 16) allows the user to create rich text emails directly from within Salesforce in a pop-up window similar to Gmail. Lightning Email provides the following features: A. Receive copies of emails sent in your inbox via automatic BCC.] B. Sending email from Campaign (full support) and Case records (partial support). C. Search for merge fields to use in templates or individual emails. D. Notification of opt-out or bounced email notification before email is sent.

A. Receive copies of emails sent in your inbox via automatic BCC.] B. Sending email from Campaign (full support) and Case records (partial support). C. Search for merge fields to use in templates or individual emails. D. Notification of opt-out or bounced email notification before email is sent.

What is the significance of Primary Master - Detail Relationship in a Junction Object? A. Record Ownership is inherited from Primary Master Object B. No such Significance C. Look and Feel is inherited from Primary Master Object

A. Record Ownership is inherited from Primary Master Object C. Look and Feel is inherited from Primary Master Object

What functionality is available for tasks? (select two answers) A. Record types can be created for tasks. B. Recurring tasks can be assigned to more than one user. C. Roll-up summary fields can be created for tasks. D. Validation rules can be created for tasks.

A. Record types can be created for tasks. D. Validation rules can be created for tasks.

Which statement about record types is true? A. Record types can be used to define picklist values available for a given field B. The ability to create records of a specific record type is determined by the profile C. Users cannot view records assigned to a record type their profile does not have access to D. Record types can only be assigned to one profile at a time

A. Record types can be used to define picklist values available for a given field B. The ability to create records of a specific record type is determined by the profile

Which of the following is Not a Mandatory Field while creating a User Record? A. Role B. Profile C. Nickname D. Alias

A. Role Although Role is marked with red bar, meaning it is a required information, you can leave it as "<None Specified>".

Which file types are accessible through Content? A. Salesforce CRM Content can include all file types. B. PPT and Video files only. C. Audio Files. D. Files attached to a Chatter profile post.

A. Salesforce CRM Content can include all file types.

Salesforce Content enables users to: A. Search content, including within supported file types. B. Upload files and create links. C. Index all content via Google or Yahoo. D. Attach content to Salesforce records.

A. Search content, including within supported file types. B. Upload files and create links. D. Attach content to Salesforce records.

A marketing user needs to create a new campaign, but the New Button is NOT visible from the campaign home page. The system administrator has verified that the user has the "Create" profile permission for the campaign object. How should the system admin resolve the issue? A. Select the "Marketing User" Check box in the User record. B. Add the New Button to the page layout using the page layout editor. C. Select the "Manage Campaign" profile permissions. D. Grant the user "Read" profile permissions for the campaign object.

A. Select the "Marketing User" Check box in the User record.

Universal Containers pushes an account number from an external accounting system into Salesforce. Sales users must be able to view the account number in Salesforce, but must not be able to modify it under any circumstances. How can a system administrator meet this requirement? A. Set the field-level security for account number to visible and read only for the sales user profile B. Set the account number field to read-only on the page layout assigned to the sales user profile C. Remove the "Edit" permission on the account object for the sales user profile D. Set the organization-wide default settings for accounts to read only

A. Set the field-level security for account number to visible and read only for the sales user profile

In the Classic User Interface, what is the click path to enable enhanced profile management? A. Setup | Customize | User Interface. B. Setup| Customize | Company Profile| User Interface. C. Create | Develop | Apex. D. Setup | Create | User Interface.

A. Setup | Customize | User Interface.

Which statement about sharing rules is true? A. Sharing rules grant record access to roles and public groups B. Sharing rules open up access to records C. Sharing rules are required in public read/write organizations D. Sharing rules grant read/write or delete access to records

A. Sharing rules grant record access to roles and public groups B. Sharing rules open up access to records

Which of the following are setting options for the Classic User Interface? A. Show Quick Create. B. Enable Drag-and-drop scheduling on List Views. C. Enable Collapsible Sections. D. Transfer all Open Opportunities. E. Show customer Sidebar Components on All Pages.

A. Show Quick Create. B. Enable Drag-and-drop scheduling on List Views. E. Show customer Sidebar Components on All Pages.

Which data can be highlighted in a report using conditional highlighting? A. Summarized Totals B. Grand Totals C. Date Fields D. Summary Formulas C. Grouped by field names

A. Summarized Totals B. Grand Totals D. Summary Formulas

What capabilities does a system administrator have for tasks? (select two answers) A. Tasks can have multi day events and all day events. B. Sharing rules can be used to restrict access to Tasks. C. Record Types can be created for tasks. D. Field visibility for standard task fields can be restricted using Field Level Security.

A. Tasks can have multi day events and all day events. C. Record Types can be created for tasks.

What are the types of email templates available in salesforce.com? A. Text B. Visual force C. Custom HTML D. HTML with Letter Head

A. Text B. Visual force C. Custom HTML D. HTML with Letter Head

When Chatter is enabled in an org, the following happens. (select three answers) A. The Chatter tab is added to all standard apps. B. Accounts, Contacts, Cases, Leads and Opportunities are enabled for Chatter. C. All of these answers. D. The Chatter app is added to the Force.com app menu. E. All users are added to the All Chatter group.

A. The Chatter tab is added to all standard apps. B. Accounts, Contacts, Cases, Leads and Opportunities are enabled for Chatter. D. The Chatter app is added to the Force.com app menu.

What does the report type determine when a new report is created? A. The default columns in the report B. The fields available to include in the report C. The object included in the report D. Whether the report will be tabular, summary, or matrix E. Whether the report can be displayed in a dashboard

A. The default columns in the report B. The fields available to include in the report C. The object included in the report

What should a system administrator consider before importing a set of records into Salesforce? A. The import file should include a record owner for each record B. Data should of de-duplicated in the import file prior to import C. Currency field values will default to the personal currency of the record owner D. Validation rules are not triggered when importing data using the import wizard

A. The import file should include a record owner for each record B. Data should of de-duplicated in the import file prior to import

Which of the following best describes the Opportunity Stage History related list? A. The list tracks Stage, Amount, expected Amount, Probability, and Close Date changes. B. By default the list shows ALL changes made on the opportunity record. C. The list can be customized to show changes to specific fields on the opportunity. D. None of these answers

A. The list tracks Stage, Amount, expected Amount, Probability, and Close Date changes.

Lightning navigation in Winter 17 returns to the top menu and the App Launcher now has which of the following features? (select all that apply) A. The navigation bar is now horizontal instead of being vertical. B. The App Name is displayed next to the App Launcher icon. C. One click access direct to the AppExchange for Lightning Experience users. D. Customizable branding including animated GIF logos. E. Customizable navigation bar colors.

A. The navigation bar is now horizontal instead of being vertical. B. The App Name is displayed next to the App Launcher icon. C. One click access direct to the AppExchange for Lightning Experience users. D. Customizable branding including animated GIF logos. E. Customizable navigation bar colors.

Which statement about products and price books is true? A. The standard and list price for a product can be listed in multiple currencies. B. Price books that contain assets cannot contain products. C. Products without a price are automatically added to the standard price book. D. A product can have a different list price in different price books.

A. The standard and list price for a product can be listed in multiple currencies. D. A product can have a different list price in different price books.

What is required to make a user an approver in the approval process? [q597 - salescloud] A. The user must have read permission for the object in the approval process. B. The use must be set up as a delegated approver. C. The user must be in the same role as the approval submitter in the role hierarchy. D. The user must opt in to receive email alerts when an approval is requested.

A. The user must have read permission for the object in the approval process.

How can knowledge articles be used? A. To display for customer self-service. B. To resolve customer cases. C. To display Salesforce Solutions. D. To display Salesforce Answers.

A. To display for customer self-service. B. To resolve customer cases.

What is the purpose of service cloud (customer) portal? A. To provide Web Self Service by exposing Knowledge articles. B. To allow partners to access contact records for case collaboration. C. To share support reports and dashboards with high profile accounts. D. To allow customer to log and check the status of cases online.

A. To provide Web Self Service by exposing Knowledge articles. D. To allow customer to log and check the status of cases online.

The Salesforce Console is an example of what? [q177 - UI] Select one: A. UI B. Third Party Web integration/Application C. API D. Java Script

A. UI

Sales Managers need to view and report on sales revenue across an entire company without having access to a custom object that tracks personal time-off request. Which permission should a system administrator enable in a custom profile to meet this requirement in a private sharing model? A. View All for Opportunities B. View All Data C. Read for Opportunities D. Read for Accounts

A. View All for Opportunities

Using the Classic User Interface, what option is available when scheduling a dashboard refresh? A. View and remove scheduled dashboard refresh. B. Send a refresh notification to user with access to the dashboard. C. Schedule the dashboard to refresh in different time zones. D. Define refresh times for specific dashboard components.

A. View and remove scheduled dashboard refresh. B. Send a refresh notification to user with access to the dashboard.

List views in Lightning Experience (Spring 16) can now: (select all that apply) A. Visualize list views in vertical bar, horizontal bar or donut charts. B. Have their columns resized. C. Have multiple filter criteria applied with AND/OR filter logic (like reports). D. Be filtered "on-the-fly" by end users.

A. Visualize list views in vertical bar, horizontal bar or donut charts. B. Have their columns resized. C. Have multiple filter criteria applied with AND/OR filter logic (like reports).

In Winter 17, messages to end users have been improved as follows: A. When users are editing records inline (in Lightning Experience only) and an error occurs, the error message is displayed at the bottom of the page with a link to the field that generated the error. B. A confirmation message including a link to the record is displayed in Lightning Experience to confirm the record has been created/edited/deleted or cloned successfully. C. When creating a record that has a Record Type, the record type is displayed prominently at the top of the page to indicate this. (Lightning Experience only). D. A confirmation message including a link to the record is displayed in Salesforce1 to confirm the record has been created/edited/deleted or cloned successfully.

A. When users are editing records inline (in Lightning Experience only) and an error occurs, the error message is displayed at the bottom of the page with a link to the field that generated the error. B. A confirmation message including a link to the record is displayed in Lightning Experience to confirm the record has been created/edited/deleted or cloned successfully. C. When creating a record that has a Record Type, the record type is displayed prominently at the top of the page to indicate this. (Lightning Experience only).

The Sales Director wants to be alerted to deals that are greater than $1,000,000. Which tool should you use to achieve this? A. Workflow - Create a workflow to send an email if an Opportunity amount is great than 1,000,000 B. Create a report and monitor it daily C. Ask the Sales Director to create a list view which shows Opportunities greater than 1,000,000 D. Big Deal Alerts

A. Workflow - Create a workflow to send an email if an Opportunity amount is great than 1,000,000 D. Big Deal Alerts

In Spring 16, the limits for Professional edition were increased and the following changes were made: A. You can now use as many custom apps and custom tabs as you want. B. You can now have up to two custom profiles per license type. C. You can create up to ten (10) processes (via Process Builder) to automate tasks. D. You can now have up to two permission sets. E. You now have access to Process Builder.

A. You can now use as many custom apps and custom tabs as you want. B. You can now have up to two custom profiles per license type. D. You can now have up to two permission sets. E. You now have access to Process Builder.

From Spring 16 onwards, all new Salesforce orgs come with duplicate management features enabled for leads, accounts and contacts. When you try to save a record the default duplicate rules apply. The following features/limits apply: A. You can write a custom report to review duplicate records that have been added. B. You can customise the duplicate rules or create new rules. C. You need a data.com feature licence to use this technology. D. You can disable the duplicate management features.

A. You can write a custom report to review duplicate records that have been added. B. You can customise the duplicate rules or create new rules. D. You can disable the duplicate management features.

Queues cannot be created on which Object in salesforce.com?

Accounts

To track revenue gains or losses based on currency fluctuations, you must implement which Salesforce feature?

Advanced Currency Management

On the AppExchange you can publish: Select one or more: A. Dashboards B. Custom Apps C. Reports D. Visualforce code

All

A system administrator at Universal container needs to prevent sales representatives from editing fields on an opportunity once the opportunity has been moved to closed stage. Which data validation tool can be used to accomplish this? (select three answers) A. Formula fields B. Record types and read-only page layouts. C. Workflow approvals D. Data validation rules

B C D

When a lead is converted and an opportunity is created, what other object is related to the new opportunity by default? Select one or more: A. Case B. Account C. Lead D. Contact

B. Account D. Contact

Universal containers use a private sharing model for opportunities. The sales team wants sales engineers to be involved in specific opportunities to help sales representatives close deals faster. How can an administrator meet this request? A. Add sales engineers to accounts teams. B. Add sales engineers to opportunity teams. C. Add chatter groups to opportunities. D. Enable chatter feed tracking on opportunities.

B. Add sales engineers to opportunity teams.

How can a sales user relate an opportunity to a campaign? A. Use the campaign hierarchy related list on the opportunity. B. Add the campaign in the campaign influence related list on the opportunity. C. Edit the Opportunity and select the primary campaign source. D. Select the campaign record type when creating the opportunity.

B. Add the campaign in the campaign influence related list on the opportunity. C. Edit the Opportunity and select the primary campaign source.

Data loss can occur when changing fields from the following types (choose all that are correct) A. Changing from a Number field to a Text field B. Changing from a multi-select picklist to any other type C. To a Number field from any other type of field D. Changing from a checkbox to any other type of field

B. Changing from a multi-select picklist to any other type C. To a Number field from any other type of field D. Changing from a checkbox to any other type of field

What standard object has a one-to-many relationship with the account object? A. Campaign B. Contact C. Opportunity D. Lead E. Case

B. Contact C. Opportunity E. Case

What item appears in a user's My Unresolved Items after synchronization using Salesforce for outlook? Select one or more: A. Cases not assigned to a contact. B. Contacts not assigned to an account. C. Emails not assigned to a record. D. Notes not assigned to a record.

B. Contacts not assigned to an account. C. Emails not assigned to a record.

Which of the following are standard salesforce objects? A. Ticket B. Contract C. Opportunity Product D. Price Book E. Solution

B. Contract C. Opportunity Product D. Price Book E. Solution

Which of these are standard Salesforce profiles? A. Sales User B. Contract Manager C. Invoice Manager D. Marketing User

B. Contract Manager D. Marketing User • System Administrator • Standard User • Partner User • Solution Manager • Marketing User • Contract Manager • Chatter Free User

In Winter 17, the time taken to perform sandbox copy operations can be significantly reduced by configuring the Content Version History options. When creating or refreshing a Full sandbox, the available options are: (select all that apply) A. Copy from 0-90 days of history B. Copy in 30 day increments C. Copy from 0-180 days of history D. Copy in 15 day intervals E. The default is 0 days history

B. Copy in 30 day increments C. Copy from 0-180 days of history E. The default is 0 days history

Unreal Critters populates the industry field on each account record. The vice president of sales would like the industry information displayed on related opportunity records and updated when the values is updated on the account record. A. Create a roll-up summary field on the opportunity. B. Create a cross-object formula field on the opportunity. C. Create a cross-object formula field on the account. D. Create an account workflow rule with an opportunity field update.

B. Create a cross-object formula field on the opportunity.

The inside sales team must have the ability to create and edit opportunities. Each user within the inside sales team must only be able to view records that they own (Inside Sales User A should not be able to view Inside Sales User B's opportunities). The outside sales team must have the ability to create and edit opportunities and view opportunities owned by users within both the inside and outside sales teams. How should this be configured in Salesforce? A. Configure Org-Wide defaults for opportunities as read only. B. Create a sharing rule: the outside sales team will be granted read access to opportunities owned by the inside sales team. C. Configure Org-Wide defaults for opportunities as private. D. Create a sharing rule: prevent the inside sales team from viewing records owned by the outside sales team. E. Create a sharing rule: the outside sales team will be granted read access to opportunities owned by the outside sales team. F. Create two roles: one for the inside sales team and one for the outside sales team.

B. Create a sharing rule: the outside sales team will be granted read access to opportunities owned by the inside sales team. E. Create a sharing rule: the outside sales team will be granted read access to opportunities owned by the outside sales team. F. Create two roles: one for the inside sales team and one for the outside sales team. F. Create two roles: one for the inside sales team and one for the outside sales team.

What is the purpose of the AppExchange? Select one or more: A. Partners can download accounts and contacts to collaborate on sales deals. B. Customers can share and install apps published by salesforce partners. C. Support users can install the Service Cloud console custom app. D. Administrator can download and customize pre-built dashboards and reports

B. Customers can share and install apps published by salesforce partners. D. Administrator can download and customize pre-built dashboards and reports

Priority Carriers requires that its Salesforce account data including attachments to be backed up weekly, Which tool should a system admin use to accomplish this? A. Data Loader B. Data Export Service C. Account analytic snapshot D. Account Report Export

B. Data Export Service

Once solution category browsing has been enabled for an org, a user must have what permission to add a category? A. Edit and Delete on Solution. B. Edit on Solution. C. Create and Edit on Solution D. Create on Solution.

B. Edit on Solution.

In the Classic User Interface, which of the following are User Interface settings for the Calendar function: A. Enable synchronisation from Microsoft Outlook. B. Enable Drag-and-Drop Editing on Calendar Views. C. Enable Home Page Hover Links for Events. D. Enable Click-and-Create Events on Calendar Views.

B. Enable Drag-and-Drop Editing on Calendar Views. C. Enable Home Page Hover Links for Events. D. Enable Click-and-Create Events on Calendar Views.

The News App (introduced in Summer 16) provides insights on recently viewed Salesforce records as follows: A. Contracts for those Accounts. B. Events for those Accounts. C. Cases for those Accounts. D. Recently viewed Opportunities. E. Recently viewed Accounts. F. Tasks for those Accounts.

B. Events for those Accounts. C. Cases for those Accounts. D. Recently viewed Opportunities. F. Tasks for those Accounts.

What actions can trigger a workflow? A. Field Update, Email Sent, APEX Trigger, New Task B. Field Update, New Task, Email Sent, Outbound Message C. Create Object, New Task, Email Sent, D. Email Sent, Field Update

B. Field Update, New Task, Email Sent, Outbound Message

Which statement about formula fields is true? (Choose 2) A. Formula fields can reference themselves in the formula B. Formula fields are read-only on record detail pages C. Formula fields can reference fields on a parent object D. Formula fields can reference fields on a child object

B. Formula fields are read-only on record detail pages C. Formula fields can reference fields on a parent object

With the Classic User Interface, what can a marketing user do using the manage members button on a campaign record? A. Create a custom report including all campaign members. B. Import new leads and associate them with the campaign. C. Associate existing opportunities with the campaign. D. Associate existing contacts with the campaign.

B. Import new leads and associate them with the campaign. D. Associate existing contacts with the campaign.

When importing data, what happens if some records do NOT meet the data validation criteria? A. Import process aborts when it encounters the first invalid record. B. Import process fails only for the records with invalid data. C. Import Process ignores the data validation criteria. D. Import process requires user authorization to import the invalid records.

B. Import process fails only for the records with invalid data.

Which tab can be included in a customer portal? A. Dashboards B. Knowledge C. Opportunities D. Ideas

B. Knowledge D. Ideas

When scheduling automatic data exporting with the Data Export wizard, you must specify the following except: Select one: A. Time of Day for the export to run. B. Number of attachments. C. Start and End dates for the export. D. Frequency, if your organisation supports monthly exports

B. Number of attachments.

When working on opportunities, sales representatives at Universal Containers need to understand how their peers have successfully managed other opportunities with comparable products, competing against the same competitors. Which feature should a system administrator use to facilitate this? (Choose 2) A. Big deal alert B. Opportunity Update Reminders C. Similar Opportunities D. Chatter groups

B. Opportunity Update Reminders C. Similar Opportunities

What determines whether a user can create a new record using a specific record type? Select one: A. Page Layout B. Profile C. Sharing D. Field-Level Security

B. Profile

What should a system administrator use to disable access to a custom application for a group of users? A. Sharing rules B. Profiles C. Web tabs D. Page layouts

B. Profiles

Which of the following is NOT a Standard Salesforce.com Application? Select one: A. Sales B. Recruitment C. Service D. Community E. Marketing

B. Recruitment

A system administrator needs to restrict users ability to view a dashboard. How can this be accomplished? A. Restrict the access to the folder that the source report is located B. Restrict the access to the folder that the dashboard is located C. Create a sharing rule to restrict the access D. Disable access to the dashboard on the users profile

B. Restrict the access to the folder that the dashboard is located

Which of the following is not part of the Profile? Select one: A. User License B. Roles C. Field Level Security D. Record Types E. Page Layout

B. Roles

An Approval Process begins when a record is: A. Saved B. Submitted for Approval C. Created D. Edited

B. Submitted for Approval

What impact does an automated case user have? A. The automated case user will be listed in the case history when a case is created online, escalated or closed by another user. B. The automated case user will be listed in the case history when a case is created online, assigned using assignment rules and when a case is escalated. C. The automated case user will be listed in the case history when a case is assigned using the assignment rules, a workflow rule is triggered on the case, or escalated. D. The automated case user will never be listed in the case history.

B. The automated case user will be listed in the case history when a case is created online, assigned using the assignment rules and when a case is escalated.

When a lead fails to be created through web-to-lead due to a validation rule, the error messages get sent to: Select one: A. The lead assignment creator. B. The default lead creator. C. It does not generate an error message.

B. The default lead creator.

does a page layout allow an admin to control? A. The fields users see in reports and list views. B. The fields users see on detail and edit pages. C. The business process and related picklist value displayed. D. The record types available to each role and profile.

B. The fields users see on detail and edit pages.

What is a capability of the content delivery feature of Salesforce Content? (Choose 3) A. Publishes content from Salesforce to a company's website B. Track how often content is viewed if downloaded C. Generates URLs for content files D. Tracks which recipients have viewed and downloaded content E. Makes content available to recipients within and outside of Salesforce

B. Track how often content is viewed if downloaded C. Generates URLs for content files E. Makes content available to recipients within and outside of Salesforce

What is a Bucket Field? A. A custom field that can be created to store a finite amount of values B. Used in reports to categorize and group report values C. Used to group multiple workflows D. A custom field that can be created to group values

B. Used in reports to categorize and group report values

A user successfully logs in at 3:00 PM, What happens at 3:31 PM, if the Login hours for the user Profile are set from 7:30 AM to 3:30 PM?

B. User is logged out once he tries to do any DML (Data Manipulation) Operation i.e. Save, Edit etc.

You can export data from Salesforce using any of the following methods except by: [q326 - datamgt]: Select one: A. Using the Data Export wizard to manually or automatically extract data from your organisation. B. Using the Data Manager tool to manually request an export of all the data in your organisation. C. Using the data loader application.

B. Using the Data Manager tool to manually request an export of all the data in your organisation.

Holy Containers wants to ensure that users complete the standard industry field when creating a new account record. To address the concern the administrator set the Industry field as required. However, some users are still able to create a new account record without completing the Industry Field. What should an administrator do to troubleshoot the issue? A. Verify the users have the "Modify All Data" permissions for the account on their profiles. B. Verify the Industry field is set as required on all the account page layouts assigned to the users. C. Verify the field-level security for the Industry field is not set to "Read Only" on the user profiles. D. Verify the user have Edit Permission for accounts on their profiles.

B. Verify the Industry field is set as required on all the account page layouts assigned to the users. C. Verify the field-level security for the Industry field is not set to "Read Only" on the user profiles.

Which is a capability of Chatter files? A. Store Chatter posts in a Salesforce Content group B. View a list of files shared with a Chatter group C. Link a Salesforce Content library to a Chatter profile D. Post files from a Salesforce Content library to a Chatter feed

B. View a list of files shared with a Chatter group D. Post files from a Salesforce Content library to a Chatter feed

A time-dependent action is placed in the workflow queue when the record is created. When will the action be removed from the queue? A. When another record triggers the same workflow rule. B. When the record no longer matches the rule criteria. C. When a validation rule is triggered for the record. D. When the action is deleted from the workflow queue.

B. When the record no longer matches the rule criteria. D. When the action is deleted from the workflow queue.

In which scenarios will the sharing button appear? A. It will always appear B. When the sharing model for the object is private or public read only C. When the sharing model for the object is public read/write D. When the sharing model for the object is private

B. When the sharing model for the object is private or public read only

Salesforce Lightning Sync in Summer 16: A. is supported on Exchange 2010, 2013 and 2016. B. does not require any client side software, it is all sync'd directly from the Cloud. C. is the new name for Exchange Sync. D. allows Sales Reps to select which events to sync to Salesforce. E. synchronises events from Exchange to Salesforce.

B. does not require any client side software, it is all sync'd directly from the Cloud. C. is the new name for Exchange Sync. D. allows Sales Reps to select which events to sync to Salesforce. E. synchronises events from Exchange to Salesforce. *Exchange 2010 not supported

For the image on the loading page that appears after a Salseforce1 user logs in, it is recommend to use the largest dimensions allowable. The maximum image size is: A. 560 x 640 pixels B. 640 x 480 pixels C. 460 x 560 pixels D. 320 x 480 pixels

C. 460 x 560 pixels

Chatter posts that contain files or links can now be edited. (in Spring 16). Which environments support this feature? Select one or more: A. Lightning Experience B. Salesforce IoT Cloud C. Classic User Interface D. Salesforce Communities (Napili template)

C. Classic User Interface D. Salesforce Communities (Napili template)

Salesforce.com archives older activities according to which of the following conditions: A. Open tasks with a due date greater than 365 days old. B. Closed Events 180 days old. C. Closed tasks without a due date that were created more than 365 days ago. D. Closed tasks with a due date greater than 365 days old. E. Events with a due date greater than 365 days old.

C. Closed tasks without a due date that were created more than 365 days ago. D. Closed tasks with a due date greater than 365 days old. E. Events with a due date greater than 365 days old.

When the multiple currencies feature is enabled, which currency is used as the basis for all currency conversion rates? A. Active currency B. Record currency C. Corporate currency D. Personal currency

C. Corporate currency

Sales representatives at Universal Containers should be notified any time support cases related to accounts they own change status. How can the system administrator accomplish this? A. Create an escalation rule to notify the account owner B. Create an auto-response rule to send an email alert to the account owner C. Create a workflow rule to send an email alert to the account owner D. Enable field history tracking to send an email alert tot the account owner

C. Create a workflow rule to send an email alert to the account owner

Sales management at Universal Containers needs to display the information listed below on each account record. Amount of all closed won opportunities. Amount of all open opportunities. Which feature should a system administrator use to meet this requirement? A. Workflow rules with field updates B. Calculated columns in the related fields C. Cross- object formula fields D. Roll-up summary fields

C. Cross- object formula fields

Which one of these is NOT a recorded 'activity' in Salesforce? Select one: A. Logging a Call (after call completion) B. Events C. Dials D. Tasks E. Emails

C. Dials

What is a valid relationship type between objects A and B when defining a custom report type? (Choose 2) A. Each A record must have exactly one related B record B. Each A record does not have any related B records C. Each A record must have at least one related B record D. A records may or may not have related B records

C. Each A record must have at least one related B record D. A records may or may not have related B records

Using the Classic User Interface, which settings can an administrator control in the Salesforce user interface? A. Enable customised recent items view. B. Enable Chatter for specific users. C. Enable hover details. D. Enable enhanced list views. E. Enable Printable List Views

C. Enable hover details. D. Enable enhanced list views. E. Enable Printable List Views

To create a custom object from the Schema Builder: [q342 - datamgt] Select one: A. Right click in the canvas and click 'New Object'. B. From the Object TAB select New > Object. C. From the elements TAB, drag an object onto the canvas.

C. From the elements TAB, drag an object onto the canvas.

Your administrator wants to create a custom field to track a specific Tier 2 support user on a case record. What data type should be used when creating this custom field? Select one: A. Lookup filter B. Hierarchical relationship C. Lookup relationship D. Formula

C. Lookup relationship

A system administrator at Universal containers incorrectly imported a set of records and needs to remove them from Salesforce. Which tool should the administrator use to complete the task? (Choose 2) A. Import Wizard B. Excel Connector C. Mass Delete D. Data Loader

C. Mass Delete D. Data Loader

What is true about multi-day events? (select two answers) A. There is not a checkbox for multi-day events. B. Multi-day events can be assigned to sales teams. C. Multi-day events must be assigned to only one user. D. Multi-day events have a start and end times.

C. Multi-day events must be assigned to only one user. D. Multi-day events have a start and end times.

Can a Standard User Profile import members into a campaign? A. Only if they have "Modify All Data" permission checked. B. Yes C. No D. Only if they have "Import Campaign Members" permission checked.

C. No

To make a standard field required, which of the following is used? A. Both Page Layout and Field Level Security. B. Profile C. Page Layout D. Field Settings

C. Page Layout

Which statement about public groups is true? A. Public groups can be created by any user. B. Public groups allow users to delete personal accounts. C. Public Groups can be used in sharing rules. D. Public groups can be used when manually sharing a record.

C. Public Groups can be used in sharing rules. D. Public groups can be used when manually sharing a record.

Which of these is NOT true: It is possible to import my existing contacts from Outlook by: A. Configuring Salesforce for Outlook (or Lightning for Outlook) and synchronising contacts and leads to Salesforce. B. Clicking 'set-up' and using the import wizard. C. Sending emails to myself.

C. Sending emails to myself.

Which user is listed in the case history related list for case changes made from assignment and escalation rules? A. The owner of the case when the rule was triggered B. The default case owner specified in the assignment or escalation rule C. The automated case user specified in the support settings D. The user who created the assignment or escalation rule

C. The automated case user specified in the support settings

If a Report is run which returns 20,000 records, then ... [q129 - reports] Select one: A. All 20,000 records are displayed in the User Interface. B. The report Fails and an error is reported. C. The first 2,000 records are displayed in the User Interface. D. 10 Reports each having 2,000 records are created.

C. The first 2,000 records are displayed in the User Interface.

What happens if a Workflow task is assigned to a role containing more than one person? A. The first name (alphabetically by surname) becomes the task assignee. B. All users with that role become the task assignee. C. The owner of the record that triggered the rule becomes the task assignee.

C. The owner of the record that triggered the rule becomes the task assignee.

Which is a consideration when creating a drill-to-detail dashboard component? A. The source report must be stored in the drill-to-detail folder. B. The dashboard component type must be a gauge. C. The source report must be grouped by record name, record owner, or feed post. D. Drill-to-detail must be enabled on the custom report type.

C. The source report must be grouped by record name, record owner, or feed post.

Which of the following statements are true about Data Validation? A. Validation rules can update fields which are not included in a page layout. B. None of these answers. C. Validation rules apply to all new and updated records for an object. D. Validation rules can reference fields which are not included in a page layout. E. Validation rules only apply when the records are first created. F. If an error message is not set, a default error message will be displayed instead.

C. Validation rules apply to all new and updated records for an object. D. Validation rules can reference fields which are not included in a page layout.

Which feature allows a user to group campaigns within a specific marketing program or initiative?

Campaign Hierarchy

A customer service manager would like to automatically assign cases to the most appropriate agent to handle the request. What feature could be used:

Case Assignment Rules

Use a _____ when you want to show data graphically.

Chart

In Winter 17, field level help was expanded and now includes which environments?

Classic Lightning Salesforce1

Which of these objects can you map a field to on lead conversion?

Contacts Accounts Opportunities

Which of the following are valid types of Roll-Up Summary Fields?

Count Sum

Your company wants to capture the invoice number and account credit score for billing cases. How would an administrator accomplish this?

Create a support processes Create custom fields

In the Classic User Interface, which of the following can NOT be used to customize your Home Page?

Custom Forumla Fields

What are the different types of Sharing Rules?

Custom Object Sharing Rules Lead Sharing Rules Case Sharing Rules Account Sharing Rules

Sales reps should not be able to create leads, delete their own accounts or send mass emails. How can an admin meet these requirements?

Custom profile

Where can Salesforce Knowledge be accessed?

Customer and Partner portals Related list on case records

What is a Junction Object? A. A Many-to-Many relationship created with two lookup relationships B. A standard object C. An object type to connect external web services D. A Many-to-Many relationship created with two lookup master-detail relationship

D. A Many-to-Many relationship created with two lookup master-detail relationship

All of the following objects may have a queue EXCEPT: A. Custom Objects B. Leads C. Cases D. Accounts

D. Accounts

What should an administrator configure to set up case feeds? Select one: A. Case feed replaces the standard case detail page by default. B. Case feed requires the service cloud user feature license. C. The use case feed permission is automatically active for all profiles. D. Chatter feed tracking must be enabled for the case object.

D. Chatter feed tracking must be enabled for the case object.

Where do you go to create a List View so that you can see it on the Console, under the Accounts object? A. Create a list view on Contacts. B. Create a list view on the Console. C. Create a field on the Console. D. Create a list view on Accounts.

D. Create a list view on Accounts.

The marketing team at Universal Containers wants to send an email to each lead received from its website. The country of the incoming lead should determine the language of the email that will be sent to the lead. How can a system administrator automate this process? A. Create an email template for each language and a workflow rule to send the appropriate template B. Create an email template for each language and an assignment rule to send the appropriate template C. Create a single email template and use the translation workbench to translate and send the appropriate template D. Create an email template for each language and an auto-response rule to send the appropriate template

D. Create an email template for each language and an auto-response rule to send the appropriate template

All of the following are default Account record types - with Client Management EXCEPT: [q229 - salescloud] Select one: A. Business Account Default B. Account Tab Default C. Person Account Default D. Partner Account Default

D. Partner Account Default

An administrator in your organization added a value 'Cancelled' to the list of status values for tasks. However, when this value is selected, tasks are not moving from 'Open Activities' to 'Activity History' on the related record. What would cause this to occur? A. The user must specifically mark the task as complete in addition to selecting the correct status. B. The user profile does not grant them permissions to close a task. C. The task due date has not passed. D. The 'Cancelled' task status was not configured as 'Completed' when it was added

D. The 'Cancelled' task status was not configured as 'Completed' when it was added

Which circumstance will prevent a system administrator from deleting a custom field? A. The field is used in a page layout. B. The field is part of a field dependency. C. The field is used in a report. D. The field is used in a workflow field update.

D. The field is used in a workflow field update.

You are working with a Professional Edition organization. They wish to install the Expense Tracker which requires the use of 4 custom tabs, 3 custom objects, and one custom app. If the company is already using 4 applications, 36 custom objects, and 7 custom tabs, what will happen when they try to install Expense Tracker (non-managed package)? [q243 - salescloud] A. They will not be able to complete the installation process as they have reached the maximum number of custom objects. B. The installation will succeed, but only the reports will work. C. They will not be able to complete the installation process as they have reached the maximum number of custom tabs. D. The installation will succeed.

D. The installation will succeed. *you can now use as many custom apps and custom tabs as you want

Which of the following makes a User record Unique? A. Email Id B. Role C. Profile D. Username

D. Username

Which of the following are not controlled by the Page layouts? A. Custom Buttons B. Custom Fields C. Sections D. Validation Rule Error messages E. Related Lists

D. Validation Rule Error messages

Which of the following features is not available in Professional Edition? A. Big Deal Alert B. Account Sharing Rules C. Multi-Currency D. Visual Workflow

D. Visual Workflow

You can share the Dashboard components snapshot with everyone in the Company with chatter. A. No, we cannot share with the company. B. No, we cannot share with people who do not have access to the dashboard. C. Yes we can share, but only people having access to dashboard will be able to see the data. D. Yes and everyone will be able to see it regardless of access to dashboard.

D. Yes and everyone will be able to see it regardless of access to dashboard.

Which tool should be used to Import more than 65,000 records in Salesforce.com?

Data Loader

The User Locale setting affects the format of:

Dates Date/Time

A persistent store in which logs are stored for transactions performed by up to 20 users.

Debug Logs

An administrator created two picklist fields: candy manufacturer (hershey, mars) and candy type (snickers, milky way, reeces pieces). Is it possible to relate the fields together so that the candy manufacturer field could impact the choices listed in the candy type field? A. Yes, the Candy Manufacturer is a Master and the Candy Type is the Detail. B. No, because they are both custom fields. C. No, because they are both pick fields. D. Yes, the Candy Manufacturer is a dependent picklist, and the Candy Type is a controlling picklist. E. Yes, the Candy Manufacturer is a controlling picklist and the Candy Type is a dependent picklist.

E. Yes, the Candy Manufacturer is a controlling picklist and the Candy Type is a dependent picklist.

What are two sources from which cases can be created?

Email-to-case Connect for Outlook

What Classic User Interface setting must be enabled for users to edit records in a list view?

Enhanced Lists Inline editing

Which data can be synched using Salesforce for Outlook?

Events Contacts

When are validation rules applied when using Salesforce for Outlook?

Every time data is synchronized with the server

When are formula fields recalculated?

Every time they are seen

A tab is automatically created when you create a custom object. True False

False

Assume the Organization Wide default sharing is set to private for all objects and no sharing rules have been created. You have two users in the Sales Rep Role, they can view each other's data. True False

False

Conditional Highlighting only applies to the first column in a tabular report. True False

False

Custom Report Types allow you to build a framework from which users can create and customize reports in the report wizard but not in report builder. True False

False

Hiding a field from a user using Field Level Security does not hide that field from list views, search results, and reports.

False

If you are added to a Sales Team with read/write access you then have the ability to extend sharing on the opportunity to other users. True False

False

If you disable Chatter, all the posts are deleted. True False

False

Record locking prevents users from editing a record only if they have certain field-level security or sharing settings. True False

False

When a field is removed from a Page Layout, it is also deleted from the Object True Fasle

False

When you have exceeded your general storage limit, you can use your complimentary document storage for additional space. True False

False

With the Classic User Interface, you cannot use the browser's print function to print reports. True False

False

With the Classic User interface, you can set the Tab as a Landing Tab while creating the Tab for the Object? True False

False

Workflow rules trigger automatically and are visible to the user. True False

False

You can use standard reports when creating Dashboards. True False

False

In Winter 17, when users expand or collapse a section on a record detail page, Salesforce remembers this setting for next time they return to the same object detail page. This feature is available on both Salesforce Classic and Lightning Experience. True False

False *Only in Lightning

In the Classic User Interface, standard reports are visible through the Reports search. True False

False *Only in Lightning

Users will have to use their security token when logging into Connect for Outlook if their IP range has already been added to a Trusted IP range. True False

False Connect for Outlook will use the Trusted IP Range

You can use ______ level security to restrict access to certain fields, even for objects a user has access to. For example, you can make the salary _____ in a position object invisible to interviewers but visible to hiring managers and recruiters.

Field

Allows developers to track changes to field values of up to 20 fields for any object

Field History

You can restrict a profiles view to a certain field by using which feature?

Field-level security

Use a _____ when you have a single value that you want to show within a range of custom values.

Gauge

Gauge and metric dashboard component types are based on what from a report?

Grand Total

A marketing user has received a file of leads to import into salesforce. What tool can be used to avoid duplicate lead records?

Import Wizard

Jackie and George are both sales reps in your organisation, both have the same role and same profile. They are collaborating on an account that George owns but Jackie cannot view. George would like for Jackie to be able to view and edit the account. None of the other accounts owned by George should be visible by Jackie. What is the best way to solve this?

Instruct George to manually share the account

Which browser version is no longer supported for use with Lightning Experience in Summer 16?

Internet Explorer 11

Which of the following is NOT an available text function in the Formula Fields?

LOG

Criteria-based sharing rules can be created for which objects?

Leads Contacts Accounts Opportunties Campaigns

Which objects can be imported by the Data Import Wizard?

Leads Contacts Accounts Opportunities Campaign Members Solutions

In Winter 17, News is available for which objects in Lightning Experience?

Leads Contacts Accounts Opportunties

Which objects can be imported by the Import Wizard?

Leads Contacts Accounts Person Accounts Campaign Members Custom Objects

What is a method for adding content to Salesforce CRM Content?

Libraries Chatter Files

Allows owners of particular records to share them with other users. Although _____________ isn't automated like organization-wide sharing settings, role hierarchies, or sharing rules, it can be useful in some situations, for example, if a recruiter going on vacation needs to temporarily assign ownership of a job application to another employee.

Manual Sharing

What permissions are set in a user profile?

Mass email Object permissions Run reports

Which of the following cannot be used as a source report for the Analytical Snap Shot?

Matrix Reports

For Time-Dependent Workflows, the maximum Triggers Allowed Per Rule are:

Max of 10 time triggers per rule

Use a ______ when you have one key value to display.

Metric

Which of the following profile permissions will enable the User to edit any record, regardless of the Sharing Model?

Modify All Data

Which of the following cannot be on the controlling side of the Dependent Picklist?

Multi Select Picklist

The feature that displays the latest news about Salesforce records is now (Winter 17) called:

News

Can a Standard User Profile import members into a campaign?

No

Can an administrator change the profile settings of the Standard Solution Manager profile?

No

Can the User Records be permanently deleted from the Salesforce.com?

No

What is the Impact on a User of Organization level Locale Changes?

No Impact on the User as he/she keeps using his/her own default locale.

Which field type can be used as an external ID? (3)

Number field Email field Text field

The simplest way to control which users have access to which data. By setting permissions on a particular type of _______, you can prevent a group of users from creating, viewing, editing, or deleting any records of that ______.

Object

Secure access to your organization at the highest level by maintaining a list of authorized users, setting password policies, and limiting login access to certain hours and certain locations.

Organization

Specify the default level of access users have to each others' records. You use _____________ sharing settings to lock down your data to the most restrictive level, and then use the other record-level security and sharing tools to selectively give access to other users.

Organizational-wide defaults

Which of the following ways can you make a field Mandatory?

Page Layout Validation Rule Field Edit Page

Which level of access can be set when sharing a document folder with users?

Read-Only Read-Write

To control data with greater precision, you can allow particular users to view an object, but then restrict the individual ______s they're allowed to see. For example, _____-level access allows an interviewer to see and edit her own reviews, without exposing the reviews of other interviewers.

Record

Open up access to those higher in the hierarchy so they inherit access to all records owned by users below them in the hierarchy. ______________ don't have to match your organization chart exactly. Instead, each role in the hierarchy should represent a level of data access that a user or group of users needs.

Role Hierarchies

Which of the following does a Profile control?

Role level access

What should an administrator consider when configuring workflow rules?

Rule actions can take place immediately or on a specific date. Rules can be evaluated when records are created or edited.

Which functions are available in the (Classic User Interface) Report Builder interface, prior to running the report?

Save Show/hide details

Allows developers to view all configuration changes (example creation of object, changing field type, creating a workflow etc.) made in last 180 days.

Setup Audit Trail

Enable you to make automatic exceptions to organization-wide defaults for particular groups of users, to give them access to records they don't own or can't normally see. _____________, like role hierarchies, are only used to give additional users access to records - they can't be stricter than your organization-wide default settings.

Sharing Rules

What is conditional highlighting for reports?

Shows you visual highlights depending on a threshold

Allows developers to run apex commands and view the logs.

System Logs

What tab setting on a profile makes a tab NOT accessible on the All Tabs page or visible in any apps?

Tab hidden

Use a _____ to show a set of report data in column format.

Table

What type of report cannot be used to run a dashboard report?

Tabular

Which Type of Reports can't be used to create groups of data or charts?

Tabular

What will occur when a system administrator creates a dynamic dashboard?

The data displayed varies based on the user viewing the dashboard.

In the Classic User Interface, what does the dashboard snapshot on the Home Page display?

The first row of any available dashboards.

A system administrator created a new account record type. Sales users are unable to select the record type when creating new account records. What is a possible reason for this?

The record type has not been added to the sales user profile. The record type has not been activated.

A system administrator wants to perform some maintenance to delete obsolete fields. What considerations should be made?

They can be restored from the custom field recycle bin for 15 days. If enabled, the Field History will also be deleted.

A case is a description of a customer's feedback, problem, or question. True False

True

A lead or case record created through Web-to-Lead or Web-to-Case will set the record type to that of the default lead owner or automated case user (optional). True False

True

A roll-up summary field requires a Master Detail relationship True False

True

Access to shared libraries is granted by library permissions (e.g. Author, Viewer, Library Administrator), which are assigned to named users or group. True False

True

All dashboard viewers see data based on the security settings of the Running User - regardless of their own personal security settings? True False

True

AppExchange Managed Beta packages can only be installed in Developer Edition or sandbox organizations, and thus can't be pushed to customer organizations. True False

True

Changing fiscal year start month may delete existing forecasts, forecast history, forecast overrides, reports and all quotas. To preserve: use a month that starts a fiscal year not a random month. True False

True

Chatter Messenger and Chatter Desktop are being retired in Spring 17. True False

True

Data Validation Rules contain a Boolean formula or expression that evaluates the data in one or more fields to either 'True' or 'False'. True False

True

Fields which are hidden using Field-Level-Security are still subject to Validation Rules? True False

True

Folders are used for organizing email templates, documents, reports and dashboards. True False

True

For custom object records to appear in search results associated tab only needs to exist; the tab does not have to be visible to users. True False

True

Formulas ignore Field Level Security settings True False

True

In Winter 17, when you upgrade a Classic App to a Lightning App, the Classic App is copied, making two separate versions. The two are now separate and updates in one does not affect the other. True False

True

Is it possible for a user to own a record and not see it? True False

True

It is possible to share a custom object record manually. True False

True

Once the scheduled time for an event has passed, the event is automatically moved to the activity history. True False

True

Permission Set represents a set of permissions that are used to grant additional access to one or more users without changing their profile or reassigning profiles. You can use permission sets to grant access, but not to deny access. True False

True

Rather than keep files in folders that make content difficult to find, Salesforce CRM Content stores files in fully searchable file repositories known as libraries. True False

True

Reports show only the information you can access but Dashboards can show information which even you cannot access. True False

True

Salesforce has an operation called an Upsert. Upsert stands for update plus insert. When an upsert is performed, if a record exists it gets updated. If the record does not exist, it gets inserted (created). Select one: True False

True

Scheduled reports run in the time zone of the user who schedules the report. True False

True

The account owner, opportunity owners, and case owners may or may not be the same user. True False

True

The number of master-detail relationships you can use are limited in Salesforce. True False

True

The record owner is a user or a queue that has control or rights to a particular data record. True False

True

To email a report to other users, the report must be in a public folder with access granted to the other users. True False

True

When you delete a Contact, it's associated Campaign Member record is deleted as well. True False

True

With Salesforce CRM Content you can organize, share, search, and manage content within your organization and across key areas of the Salesforce application. Content can include all file types, from traditional business documents such as Microsoft PowerPoint presentations to audio files, video files, Web pages, and Google docs. [q313 - content] Select one: True False

True

With the Classic User interface, from Setup -> Customize -> Tab Names and Labels -> Rename Tabs and Labels you can rename the Tab Names of standard objects. True False

True

You can convert a master-detail relationship to a lookup relationship as long as no roll-up summary fields exist on the master object. True False

True

You cannot delete standard fields but you can remove non-required standard fields from a page layout. True False

True

You must run the report before you can print or export it because the Printable View and Export details buttons are not available in the report builder. True False

True

Your organization needs to synchronize data between salesforce and an external financial system. How can a system administrator accomplish this?

Use an external ID field to match records between the systems using Salesforce Connect.

Match the automation rules with the order in which they are processed.

Validation Assignment Workflow Escalation

What components are available to create a Dashboard

Visualforce Page Table Gauge Chart Metric

When is a workflow rule triggered?

When it is edited to meet the rule trigger criteria.

Winter 17 allows you to get things done quicker with Inline Edits and Mass Actions in both Lightning Experience and Salesforce Classic. Which of these are new features for either Lightning or Classic? (select all that apply) a. Take ownership of multiple Leads at once in a queue. b. Inline Editing in list views (beta). c. Add campaign members from list views. d. Mass actions on Multiple records in a list view.

a. Take ownership of multiple Leads at once in a queue. b. Inline Editing in list views (beta). c. Add campaign members from list views. d. Mass actions on Multiple records in a list view.

The main platforms supported by Salesforce1 are:

iOs Android