exam2

Human

Capital refers to the sum of the attributes, life experiences, knowledge, inventiveness, energy, and enthusiasm that the company's employees invest in their work.

Which of the following is true of centralized training?

Centralized training function helps drive stronger alignment with business strategy.

Which of the following examples best reflects attitude as a learning outcome?

Choose to respond to all incoming mail within 24 hours.

Which of the following statements is true of knowledge management?

Creating communities of practice and using "after-action" reviews at the end of each project facilitates knowledge management.

A (n) __________ is an example of tacit knowledge.

Employee's work background

Which of the following is a disadvantage of communities of practice (COP's)?

Employees are reluctant to participate without an incentive and fear of sharing their knowledge with others.

In which of the following instances is training required for employees?

Employees lack the knowledge and skill to perform a job, by the other factors are satisfactory.

Which of the following statements is true about age and generation in the context of training?

Gen Xers dislike close supervision

Effective knowledge sharing is facilitated when employees:

Have easy access to information within the context of their jobs.

Which of the following statements is true of near transfer?

In near transfer, trainees should be encouraged to focus only on important differences between training tasks and work tasks rather than unimportant differences.

Which of the following statements is true of the instructional system design model (ISD) Model?

In practice, ISD(Addie) model rarely follows a neat set step by step process

Which of the following is true of task analysis?

It involves gathering and summarizing data from many different persons in the company.

Which of the following statements is true of training?

It is important to realize that for all training to be effective, both learning and transfer of training are needed.

19. Which of the following statements is true of organizing as a learning strategy?

It requires the learner to find similarities and themes in the training material.

The strategic training and development process begins with:

identifying the business strategy

Kenneth, an operations manager has been assigned to training a group of older employees in the logistics department. He has to train them to use the new computer software which was installed recently. He does so by reminding them that they were quick in learning to use the previous software. Kenneth is typically trying to ________

increase self efficiency

Which of the following types of learning outcome is reflected through the ability to design and code a computer program that meets customer requirements?

intellectual skills

Which of the following is a major cause for loss of explicit and tacit knowledge?

older employees retiring

In training, the greatest level of support that a manager can provide is to:

participate in training as an instructor

Logical verification to increase self-efficacy typically involves

perceiving a relationship between as new task and a task already mastered.

Involves determining whether performance deficiencies result from lack of knowledge or skill

personal analysis

Which of the following is considered as cognitive ability?

quantitive ability

metacognition

refers to an individual control over one's thinking?

self regulation

refers to the learner's involvement with the training material and assessing their process toward learning.

performance appraisal

review sessions are meetings between a manager and employee, during which strengths and weaknesses of the employee's performance are discussed and improvement goals agreed upon.

According to the _______ theory, models' behavior or skill that is rewarded is adopted by an observer.

social learning

A lesson plan overview matches major activities of a training program and _____

specific times or time intervals

Low levels of opportunity to perform indicate that:

training content is not important for the employee's job

A SWOT analysis is typically conducted in the _____ step of the strategic training and development process.

A Business strategy formulation and identification

A request for proposal (RFP) is a document mainly used to identify:

A Potential vendors and consultants for training services.

Which of the following is true with regard to SWOT analysis.

A SWOT analysis provides a company the information needed to generate several alternative business strategies and make a strategic choice.

An organizations ___________ Answers the questions "Who we are and what is it that we do?

MISSION

Business-level outcomes chosen to measure the overall value of training or learning are referred to as __________

Metrics

The program design process for training typically begins with

Preparing a concept map and curriculum road map to facilitate learning.

Which of the following method of needs assessment is inexpensive and allows the connection of data from a large number of persons.

Quesstionaire

Behavior modification is a training method that is primarily based on?

Reinforcement theory

Which of the following training programs is mandated by law?

Safety training necessary to ensure a safe work environment.

Employee's self-efficacy level can be increased by

Showing them the training success of their peers who are now in similar jobs.

According to the ______, transfer will be maximized to the degree that the tasks, materials, equipment, and other characteristics of the learning environment are similar to those encountered in the work environment.

Theory of identical elements

Which of the following statements is true of lesson plans?

They ensure that both the trainee and the trainer are aware of the course and program objectives.

Which of the following statements is true of closed skills?

They refer to training objectives that are linked to learning specific skills that are to be identically produced by the trainee on their job.

Which of the following statements is true of traditionalists?

They value direct presentation of information that is organized logically.

Learner-learner interaction is most appropriate when learners have to?

acquire personal knowledge based on experience

A (n) _______ is a written document that includes the steps that a trainee and manager will take to ensure that training transfers to the job.

action plan

Refers to the process of a company using information about other companies training practices.

benchmarking

Explicit knowledge:

can be managed my a knowledge management system

relates to the learners decision regarding what information to attend to, how to remember, and how to solve problems.

cognitive strategy

The learning cycle for a trainee begins with a (n) ____

concrete experience

Which of the following steps of the training design process involves person and task analysis?

conducting needs assessment

Which of the following is a major aid in communicating tacit knowledge?

discussion