Fear Free Level 2 Module 4 Quiz
Which of these is NOT the role of the veterinarian in implementing Fear Free:
Delegating all communication about Fear Free to the front desk to explain
What is NOT a question that you might ask at a staff meeting, as part of the project follow up to get useful feedback from team members?
Why is this so hard for you to understand?
Complete this sentence: The emotional medical record is documentation of a patient's emotional status and includes:
A and B
What is/are a part of setting goals to roll out your new Fear Free project
A and B
Where should important information on the emotional status of a patient be recorded?
A and C
Which of these is NOT the role of the Client Service Representative when communicating on Fear Free?
Advising clients on which pre-visit pharmaceutical they can give their pet to help reduce Fear, Anxiety, Stress (FAS)
Fear Free is a new standard of care and clients may not understand it. Which of these client questions do you need to be prepared to address to break down barriers:
All of the above
To create a Fear Free culture in your practice, it is important to:
All of the above
What are some client concerns that may create reluctance or resistance when they first experience a Fear Free visit?
All of the above
What is required to maintain quality assurance and sustainable success once you've implemented Fear Free in your practice:
All of the above
What should be included when you are developing department roles, as they relate to Fear Free:
All of the above
What is the best way to ensure client engagement when Fear Free is first being introduced?
All of the above.
What options can help team members prepare for potential communication barriers?
Both A and C
What is NOT a common source of fear that staff members may have when embracing change and adopting new Fear Free strategies?
Fear of the business closing
Which one of the following is NOT the role of a technician when communicating on Fear Free?
None of the above
What is NOT the role of the manager in implementing Fear Free?
None of the above.
What one thing will not work to encourage your team:
Publicly chastising team members when they make a mistake
What is NOT an example of a Fear Free plan that you might offer a reluctant client to both meet their needs while also advocating for the emotional needs of their pet.
Suggesting they find another veterinary practice
Which of these is NOT a good thing to do when first preparing the team for Fear Free:
Talk about how you have it all figured out and they just need to do as they're told
What is NOT a reason to record the emotional status of patients in your care?
To prove that you can evaluate a pet for signs of fear, anxiety, and stress
