Final Exam Business admin ( unfinished)

Which of the following activities should be part of a performance review meeting?

All of the activities mentioned in the other possible responses should be included in a performance review meeting

Which of the following activities is part of the manager's role as a coach?

All of the other responses are part of the manager's role as a coach.

Which of the following is NOT a key to effective delegating?

Assign tasks that require your employees to go beyond their current abilities and step in immediately if things start to get off track.

Which of the following criteria can be used to differentiate coaching from mentoring?

Coaches tend to be the employee's direct supervisor, whereas mentors are likely to be higher up in the organizational hierarchy.

Which of the following activities should be part of performance planning process?

Conducting a meeting with the employee to discuss performance expectations for the next 12 months

Individuals who score high on this factor of the Five-Factor model of personality are described as organized, responsible, and self-disciplined.

Conscientiousness

Which of the following is NOT one of the guidelines for asking for feedback?

Do not ask questions about the feedback because it may make the person giving the feedback feel defensive.

All of the following are disadvantages of involving employees in the decision making process EXCEPT?

Employees are often able to identify potential obstacles to implementing a decision as well as ways to avoid them.

In which stage of the communication process will noise occur?

Noise can occur at any point in the process

Which of the following is NOT a step an effective performance management system?

Performance enhancement

Which of the following is a key to effective delegating?

Recognize the employee's accomplishments and show appreciation.

Which guideline should be followed in developing an effective performance management system?

The employee should be encouraged to complete a self-evaluation.

which of the following statement is true about advocacy

all the other possible answers are true about advocacy groups

which conflict management approach is described as unassertive and uncooperative?

avoidance

Which quadrant of the Johari Window represents the aspects of yourself that others see but you do not recognize?

blind

Which conflict management approach is identified as solution-oriented?

both comprising and collaborating but not competing

Team building activities ....

can focus on either clarifying roles or assessing performance

Which conflict management approach allows both parties to fully meet their needs?

collaboration

which conflict management approach is most appropriate when quick decisive action is vital or where unpopular actions need implementing?

competition

which conflict management approach is most assertive and least cooperative?

competition

Which conflict management approach is most appropriate when opponents with equal power are committed to mutually exclusive goals?

compromise

Teams go through four stages of development that include all of the following except?

conforming

In the communication process, what is the step where we translate a set of ideas into a system of symbols such as words or numbers?

encoding

What is the first step of the communication process?

encoding

In which stage of development are the goals of the group established and the task defined?

forming

Which of the following statements describes the roles individuals take on in groups?

group members can take on roles that either facilitate or hinder team effectiveness and most people are most comfortable playing one or two roles during team meetings

Which quadrant of the Johari Window represents the aspects of yourself that you know but do not reveal to others?

hidden

Which barrier to effective interpersonal communication occurs when the sender has motives that he or she prefers not to reveal?

hidden agendas

Which barrier to effective interpersonal communication occurs when the receiver is already angry with the person sending the message and thus interprets any new message in a negative way?

hostility

all of these are used to used in preparing and effective meeting except

idk

All of the following are advantages of involving employees in the decision-making process EXCEPT?

increasing the number of people involved in the decision reduces the time it takes to reach a decision

What is role conflict?

it occurs when an individual perceives information regarding his or her job to be inconsistent or contradictory

what characteristics descibe involvement, communication, and trust?

looks at the career needs from time to time.

Which of the following suggestions will help a manager run an effective meeting?

make sure that someone is taking time

Individuals who score high on this factor of the Five-Factor model of personality are described as often anxious, insecure, emotional, and tend to worry a lot.

neuroticism

Which quadrant of the Johari Window represents the aspects of yourself that are known both to yourself and others with whom you interact?

open

what is the key message of the Abilene paradox

people should value challenges over unquestioning acceptance of a group decision

The work on emotional intelligence includes three dimensions of self-awareness including which of the following?

self-confidence

Which dimension of the Myers-Briggs Type Inventory describes us in terms of what we pay attention to when we gather data?

sensing-intuition

all of the following are reasons conflict occurs in organizations EXCEPT

similar goals

Which barrier to effective interpersonal communication occurs when the sender crafts a message so as to impress and not offend a person in a position of authority?

status

Which of the following characteristics can be used to differentiate teams from groups?

team members work together interdependently

which of the following is true about conflict

the consequences of conflict depend upon the type of conflict and conflict is inevitable so it should be managed, rather than avoided, but the consequences of conflict should not be discouraged

The Five-Factor Model of personality includes all of the following except?

thinking

Which quadrant of the Johari Window represents the aspects of yourself that are neither known to you or others?

unknown

In which stage of development do team members learn more about the task and test interdependencies?

stroming