Final Exam Study Guide for Principles of Management

When managers decide to either give salary increases to their employees or withhold any salary increases, which of the following types of power do they exercise?

Reward

People who support one another and who work well together can accomplish much more than people who do not support one another and who do not work well together. What is this an example of?

Synergy

Which of the following is an integral characteristic of effective communication

The message received is as close in meaning as possible to the the meaning intended by the speaker

As a process, leadership can be defined as

The use of non-coercive influence to shape an organizations goals.

Jinhoon and Aviva have worked together on several projects, and they have enjoyed working together

a

Abbott, a shoe manufacturing company, strives to keep its workers satisfied. The company allows flexible time shifts and offer family centered benefits. According tot he Michigan studies, management is demonstrating

behavior... consideration

An advantage of teams in an organization is that they enable the organization to shed its _________

bureacracy

One reason organizations create teams is to

capitalize on the knowledge and motivation of workers

When it comes to to executing plans, what is the role of the manager

controlling and problem solving

Appoerva has sent her team a message on the new customer specifications. When her staff reads and interprets her message, which part of the communication process is occurring

decoding

When an organization decides to use teams, resistance will most likely come from______ because they are giving up some of their authority to the team

first line managers

During ______ stage of group development, the members begin to try out various behavior in an attempt to determine the interpersonal behaviors that are acceptable in the group

forming

a _________ group is a permanent group created by the organization to accomplish a number of organizational purposes with an unspecified time horizon

functional

Mona joined an academic union because the unions objectives aligned with her personal values. She joined for

group goals

what is the first step in the communication process?

having a face, idea, or opinion to share

When large firms merge, the results are often initially disappointing due to control systems trying to cope with an

increase in organizational complexity

A _____ group is created by its own members for purposes that may or may not be relevant to organizational goals

interest

Hua spends the majority of the day responding to email in conferences, and meeting with clients...

interpersonal relations

The first organized approach to studying leadership focused on

leadership traits

Interpersonal relations in an organization can act as a primary source of

need satisfaction

The more manager uses coercive power the more likely he is to encourage

resentment

Effective communication is the process of

sending a message so that the message received is as close in meaning as possible to the intended by the speaker

a technology firm creates a gorup whose only purpose is to develop a pre-launch marketing strategy for a new product. The group will disband one month after the product is launched. This is an example of a _____ group

task

The nursing staff in the operating room at the local hospital are an example of an

virtual team

Which of the following is and example of a good leader in the context of business

A person who can influence others

As a property, leadership can be best defined as

A set of characteristics found in people who can influence the behavior of others. *key word.... INFLUENCE*

Bullies in the workplace use sarcasm, humiliation, and fear to influence others. This is a form of what power?

Coercive

The kind of power that allows an individual to force compliance by threatening psychological, emotional, or physical harm is __________ power.

Coercive

Which of the following is true of the organizational control?

Control can help an organization adapt to environmental change

what can leadership, in conjunction with management skills, do for an organization

Keep it aligned with its environment