Final Review

For effective communication to take place when a manager attempts to give directions to an employee, regarding an assignment, both parties must?

Attach the same meaning to the symbols to used in the message

A manager's first step in resolving conflict is to?

Attempt to determine the source of the conflict

Transition management:

Begins before the change starts

Which of the following is the primary problem associated with the specialization of jobs?

Boredom

___ refers to the inability of decision makers to process all aspects of information so that the decision is made with a limited subset of information.

Bounded rationality

Research has found that ___ people tend to be higher performers in a variety of jobs?

Conscientious

Which of the following is the final stage of group development?

Control and organization

The oversight of a public corporation by its board of directors is called?

Corporate governance

According to the Janis-Mann conflict model, determining that it is unrealistic to hope to find a better solution leads to?

Defensive avoidance

The goal of the behavioral approach to the study of leadership was to?

Determine what behaviors were associated with effective leadership

The extent to which employees perceive the allocation of rewards in the organization to be fair is called?

Distributive justice

The national labor relations board (NLRB) recently upheld a decision regarding pay secrecy that states that?

Employers cannot enforce a rule that forbids employees from discussing their salaries

The first step in creating organizational culture is to?

Formulate strategic values

A mechanistic structure can be characterized by all the following except?

It is primarily hierarchical,Communication is typically vertical, Knowledge is concentrated at the top, Instructions come from the boss

Which of the following best describes the current view of job enrichment?

Job enrichment has recently fallen into disfavor among managers

Formalization includes all of the following except?

Jobs and activities

Strategic leadership includes all of the following except?

Maintain ethical leadership

Which of the following is not reported to be a critical cultural value in In Search of Excellence?

Maintaining implicit and informal control

A team that is relatively permanent and coordinates other work teams is called a(n)?

Management team

All of the following are true about ethical dilemmas for managers except?

May center on risk propensity

Arthur Andersen's (the accounting firm that audited Enron's finances) failure to catch problems at Enron.

May have been motivated by future high-revenue consulting services with Enron

When a charismatic leader steps down, which of the following challenges will his or her successor likely face?

Measuring up to the legacy of the prior leader

___ power exists when a person wants to be like someone else.

Referent

Empowerment will enhance organizational effectiveness under all of the following conditions except?

Renewed concentration of authority in the hands of top managers

___ is the process of screening out information that we are uncomfortable with or that contradicts our beliefs.

Selective perception

If you have the ability to understand how others feel, even without being told, you have the ability to?

Show empathy

In contrast to universal approaches to organization design, contingency approaches?

Suggest that organizational efficiency can be achieved in several ways

___ are usually temporarily and are established to solve a particular problem?

Task groups

The two essential issues that must not be overlooked when implementing teams are?

Team performance and starting at the top

Organizational technology can best be described as?

The mechanical and intellectual processes that transform inputs into outputs

Which of the following is not true about dominant groups?

They are keenly aware of the opinions from the "outside"

The first step in Lewins Model of change is?

Unfreezing

Tasks that are complex, nonroutine, and ambiguous are considered to be?

Unstructured

What can supervisors do to avoid measurement problems when they have only limited knowledge of the employee's performance?

Use a multiple-rater system

What is the reasoning behind role modeling?

A leader is more likely to build referent power if he or she is sensitive to others' needs and feelings

People with a strong need for affiliation most often work in jobs with?

A lot of interpersonal contact

The structure of an organization is

A system of task, reporting, and authority relationships

According to your text, the primary purpose of organizational communication is to?

Achieve coordinated action

Generation X includes people who were born?

After 1960

Which of the following is not an example of primary dimension of deiversity?

Age, Gender, Sexual orientation, Mental abilities, (all of the above are primary)

Participation occurs when employees?

Have a voice in decisions about their own work

Psychological consequences of stress include all of the following except?

Headaches

Which of the following is not one of the suggested steps for time management?

Impression management

Plans in which employees can earn additional compensation in return for certain types of performance are called?

Incentive systems

According to the rational decision-making approach, evaluating the alternatives?

Involves assessing all possible alternatives

Negotiation includes all of the following except?

It can only be interpersonal

Information processing and communication changes include all of the following except?

Organizations will have systematic plans for changes

The organizational environment is comprised of which of the following factors?

Other organizations, The customers, The government, The unemployment rate

Which of the following is not an organizational source of resistance to change as identified by Katz and Kahn?

Overdetermination, Threatened expertise, Resource allocation, Group intertia, (all of the above)

Teams differ from groups in that teams?

Place more emphasis on concerted action than groups do

Which two types of reinforcement are generally accepted as means for increasing the frequency of desired behavior?

Positive reinforcement and avoidance

Dividing an organzation's manufacturing jobs into drill press, milling, heat treat, and assembly areas is an example of?

Process departmentalization

Which of the following distributes a portion of the company's profits to all employees at a predetermined rate?

Profit-sharing program

When individuals or groups throughout the hierarchy are not given an opportunity to participate in decision making, authority is?

Centralized

The degree of correspondence between the intended message from the source and the message as translated by the receiver is called?

Communication fidelity

The human relations approach to motivation includes all of the following except?

Employees are motivated by only money

Which of the following is not one of the purposes of norms?

Norms regulate group members" thoughts and feelings

The ___ decides whether to decode the message, understand it, and respond

Receiver