Final Study Guide BCOR 299 WVU
Which of the following is an advantage of building a LinkedIn resume to have in addition to your print resume?
All of these are advantages to building a resume on LinkedIn.
Which of the following is considered an appropriated information source for an informal report?
All of these are considered effective sources of information.
Which of the following is an important etiquette consideration for sending text messages?
All of these are important etiquette considerations for text messaging.
Active-voice sentences
All of these are true.
The format of a report depends primarily on its
All of these should be considered when deciding on a report format.
When should you distribute handouts when presenting?
At the end of your presentation
Which of the following should you do during a panel interview?
Demonstrate active listening skills by leaning slightly forward and maintaining eye contact will all panel members.
An important question to be asking yourself during a job interview is
Do I want to work for this organization?
Theresa decides to follow up with an employer a few days after her interview. Which communication channel is safest for her to use if she does not want to appear too intrusive?
Which of the following statements about revising business messages in most accurate?
Effective revision saves time, avoids confusion, and optimizes you credibility.
Because of intense competition and changing technology, _________play(s) an important role for managers sorting through primary and secondary data.
Efficient reporting
Which of the following is the BEST advice about conducting company research?
Examine the company's ads and promotional materials.
Which of the following countries would likely view a business contract as a binding document?
Germany
Which of the following is NOT an effective subject line?
Important! Please Read Now
To demonstrate tolerance and tact in the workplace, which of the following should you do?
Keep your personal opinions of people private
Which of the following is the BEST advice regarding workplace conversation?
Learn to listen actively, expecting to learn something.
What should you do when filling out a job application?
Look over all questions before starting
How many main ideas should developed in a paragraph?
One
Which of the following is an example of an IDIOM, which can cause confusion for multicultural audiences?
Our products can improve your bottom line
When all sentences in the paragraph relate to a single idea it is called ______________
Paragraph Unity
Factual information for reports falls into which two broad categories?
Primary and secondary
Which of the following is true about paragraph length?
Shorter paragraphs are generally considered more readable.
TED Talks are a popular example of podcasts. TED refers to
Technology, Education, and Design.
Which of the following is the best example of bias-free language?
The servers at Cafe Divine are always professional.
In addition to her attire and physical engagement during an interview, what other part of Suzanne's candidacy for the position embodies nonverbal communication?
The visual appeal of the resume and cover letter she has submitted.
Which of the following statements about video resumes is MOST accurate?
They allow candidates to demonstrate their public speaking, interpersonal, and technical skills more impressively than in print resumes
Blogs take the same care and attention as other business writing.
True
What is a comma splice?
Two independent clauses joined by a comma without a conjunction
One technique that improves business writing s the use of EMPATHY, which allows you to adapt the message to the readers' needs. An acronym that you should keep in mind to help you do this is
WIIFM
Which of the following sentences is written in ACTIVE voice?
We will provide your password after you have completed the form.
You are selecting a channel for sending you message. Which of the following is an important factor to consider when making this decision?
You should consider all of these.
As HR Manager, Claire must inform Anthony that company job changes will require him to seek retraining or lose his position. The BEST channel for Claire to deliver this message is
a face-to-face conversation.
Positive phrasing is important in bad-news messages because it
accomplish all of these.
Documenting data in business reports
achieves all of these.
Because Maya knows that the most important part of an e-mail message is the subject line, she should
adjust the subject line if the topic changes after repeated replies.
Soft skills are essential career attributes that include communicating effectively, solving problems, making ethical decisions, and
appreciating diversity
A popular format of business letters, called _________style, aligns all parts on the left of the page.
block
All of the following would have a positive impact on team behavior EXCEPT
competing for individual recognition
To project a professional image when sending a negative message, you should
control your emotions
AIDA, the indirect strategy for persuasive messages, seeks to gain the attention, interest, __________, and action of the audience.
desire
Your first step to writing an effective business report is
determining its purpose
Because many companies now use social networking sites to screen job candidates, you should do each of the following EXCEPT
discuss your current job and your search frequently on social media so that friends an family will know
You can overcome state fright during a presentation by
doing all of these
An established rule of thumb for choosing your attire for a business presentation is
dress at least as well as the likely best-dressed person in the audience
A 30-second pitch describing who you are and what you can offer to a company or industry is called a(n)
elevator speech
A(n) ______________ summary provides the key points of a long report, proposal, or business plan.
executive
The term FLATTENED MANAGEMENT hierarchies refers to
fewer levels of management
Smart businesses regard complaints from customers as
free consulting reports from the field.
Reviewing a report's mechanics before submission refers to checking it for
grammar and usage.
Tightening" your message refers to
looking for shorter ways to say what you mean.
An applicant tracking systems (ATS) is most likely to select you resume if it focuses on
nouns
In today's digital age, professionalism requires all employees to maintain a positive __________ presence.
online
The primary route to hiring today continues to be
personal networking
The ability to locate and identify a device as soon as its user connects to the network is known as
presence technology
An effective direct- mail sales letter
presents informational completely, using a personalized tone.
Strategic use of e-mail, internet, voice mail, and texting are MOST important in developing your
professional reputation
Graphics are important in business reports because
readers grasp meaning from visuals more quickly than from the text.
The ___________ of a direct reply letter generally refers in abbreviated form to previous correspondence and/or summarizes an earlier message.
subject line
A good standard to apply to your writing is to remember that it
takes the place of a personal appearance.
In responding positively to a claim, begin the message with
the good news that you are complying with the customer's request.
Readers are more likely to accept negative news when
they feel that the decision was fair, impartial, and rational.
Listed items should reflect parallel structure, which means that
they should be expressed using the same grammatical structure.
One of the best ways to increase tolerance when communicating with those from other cultures is to practice EMPATHY, which refers to
trying to see the world through others' eyes
In the digital age, work is increasingly being viewed as ____________ rather than a place you go.
what you do
When you must refuse typical requests, you should first think about how the receiver will react to you refusal and decide
whether to use the direct or the indirect strategy.
