Food Handlers 360 Training

When should you leave an intoxicated patron alone?

Never

How many drinks may a customer be served at one time?

One

Absorption rate is affected by all of the following factors EXCEPT:

Personal tolerance

To determine levels of customer intoxication, your observations will be based upon all of the following EXCEPT:

Prior experience with a customer outside of work

Your observations will be based upon all of the following EXCEPT:

Prior experience with the customer outside of work

Sellers of alcohol have a responsibility to protect.

Public safety

Which of the following is NOT a sign that someone is experiencing alcohol poisoning?

Rapid Breathing

Arizona liquor laws prohibit licensees from all of the following activities EXCEPT:

Refusing service to anyone of legal age

All of the following signs indicate that someone is experiencing alcohol poisoning EXCEPT:

Regular breathing

When dealing with an intoxicated person, NEVER speak in a manner.

Rude

Which term refers to an adult purchasing alcohol for a minor?

Second party sales

If there is an act of violence on their premises, licensees must file detailed reports with the Department within:

Seven days

Recording an incident is important for which of the following reasons?

Should any questions arise at a later date, you will have a factual record

What does SET stand for?

Sober, Enough, Too much

If the customer insists on driving and refuses all offers for alternative transportation, it is your obligation to notify

The police

Bars and restaurants are at risk of losing their liquor license if they do not keep liquor invoices for at least:

Two years

Repeated acts of violence in the case of licensed premises with a permanent occupancy of two hundred or fewer persons, are defined as ____ or more violent acts within seven days or three or more acts within _____ days.

Two, 30

Which of the following is NOT a tip for slowing down someone's alcohol consumption?

Use pitcher service when serving a group

Characteristics of anxiety include all of the following actions EXCEPT:

Verbal attacks

What is the maximum amount of distilled (hard) liquor any one drink may contain?

4 ounces

Once alcohol enters the mouth, ______ of it is immediately absorbed into the bloodstream.

5%

What are the legal operating hours for licensed premises?

6 am to 2 am

Which "open" container may a customer carry out of a licensed establishment?

A bottle of wine purchased with dinner, as long as it is recorked flush with the top of the bottle

Acts of violence include all of the following incidents EXCEPT:

A police officer tazers an abusive customer outside the establishment.

Once you have discovered an intoxicated patron in your bar, what is your most appropriate action?

ALL OF THE ABOVE: Refuse Further, alert other staff, attempt to move them out

Under Arizona liquor laws, employees of an establishment licensed to serve alcohol might include all of the following persons EXCEPT:

Alfonso, wholesaler's delivery driver

Why do minors tend to gather in groups?

For a sense of identity

All of the following persons may consume alcohol in a licensed establishment during business hours EXCEPT:

Head bartenders

Which statement about proper identification is TRUE?

INCORRECT ANSWER: A person may not enter a licensed establishment without valid ID.

Employee records must meet all of the following criteria EXCEPT:

INCORRECT ANSWER: Be retained for at least two years

If all of the following persons finished six beers before being tested, who would MOST LIKELY register the highest BAC on a breathalyzer?

INCORRECT ANSWER: Homer, a 250 pound couch potato begins drinking at 3 pm, eats two double-meat jumbo burgers, and takes the test at 4:30 pm.

In those establishments primarily designed for the sale and service of alcoholic beverages, persons under 19 years of age may be employed in any of the following positions EXCEPT:

INCORRECT ANSWER: Musicians

Service to minors is prohibited, so licensees can best protect themselves from liability by having:

INCORRECT ANSWER: Security check IDs

A licensee's civil and criminal liability can be caused by all of the following employee actions EXCEPT:

INCORRECT ANSWER: Serving drinks to an intoxicated customer

Which one of the following statements about licensed establishments is TRUE?

INCORRECT ANSWER: Steady, repeat customers, if well-known to staff, may open a credit tab for drinks, provided the tab is paid monthly.

In which situation would it be permissible for an under-aged person to sit at the bar of a licensed establishment?

INCORRECT ANSWER: Stella is 19 and buses tables for the bar. After her shift, she visits with Lenny the bartender.

Rudy, an obviously under-aged, Hispanic young man of about 15, enters your licensed establishment and orders a burger and beer. You ask to see his ID, which he promptly hands you, and you notice that young Rudy is actually a 38 year-old gentleman from China. What is your most appropriate action?

INCORRECT ANSWER: Tell your manager that Rudy has a fake ID, then alert security to have Rudy escorted from the premises.

Customer Clyde is obviously intoxicated, and you know he should not leave on his own. You find out his friend June will come get him. How long may Clyde remain on the premises while waiting on June to arrive?

INCORRECT ANSWER: Until the bar closes

If you are suspicious that the driver's license you are looking at is fake, then asking the customer which question is LEAST LIKELY to verify your suspicions?

INCORRECT ANSWER: What year did you graduate from high school?

Which of the following is NOT something you should do if the customer becomes abusive?

Intervene if behavior becomes criminal

What is the significance of the 0.08 factor?

It is a legal driving BAC limit in all states.

Licensee Lorenzo will open his fifth Bar L #5 if he can find the right manager. Which person would LEAST qualify to become manager of Bar L #5?

Jonas, a fast-learning server in his 10th day as head bartender

Which one of the following actions is NOT an obvious behavior clue?

Judgment becomes questionable

Arizona liquor laws prohibit the sale or serving of alcohol at establishments whose entertainment involves all of the following activities EXCEPT:

Music with explicit (pornographic) lyrics

In all probability, without receiving immediate medical attention, a person with a BAC of will die.

.40

One serving contains _____ of hard alcohol.

1.5 ounces

Persons having authority to inspect a licensee's premises include all of the following entities EXCEPT:

Concerned citizen groups, such as neighboring business owners

Alcohol is a central nervous system

Depressant

A customer may legally pay for her drinks by all of the following means EXCEPT:

Diamond earrings

When communicating with customers, keep in mind all of the following questions EXCEPT:

Does my job require me to serve them?

Although a counterfeit ID is intended to look identical to an official document, the ____ is not authentic.

Entire document

When checking IDs, which question is LEAST important to ask yourself?

Why does this customer look familiar?