Fundamentals of Management: Chapter 14

What type of leader excites passion, inspiring and empowering people to look beyond their own self-interest? Multiple choice question. Transactional Transformational Servant Situational

Transformational

Repeated verbal and nonverbal hostility toward a subordinate is called ______. Multiple choice question. Machiavellianism passive aggression abusive supervision coercive power

abusive supervision

According to research findings, followers seek and admire leaders who create which of these feelings? (Choose every correct answer.) Multiple select question. Uncertainty Community Significance Excitement

Community. Significance. Excitement

In which ways do interpersonal skills help leaders in being effective? Multiple select question. Working with diverse groups of people Identifying systemic problems Organizing and planning Influencing others

Working with diverse groups of people. Influencing others

An organization's vision and strategic plan is created by ______ and then implemented by ______. Multiple choice question. supervisors; nonsupervisory employees managers; leaders managers; supervisors leaders; managers

leaders; managers

Trisha works hard to maintain a friendly, supportive climate in her department. Her motto is "People first, production second." Trisha exhibits ______ leadership. Multiple choice question. transformational initiating-structure relationship-oriented transactional

relationship-oriented

Why do some supervisors become abusive toward subordinates? (Choose every correct answer.) Multiple select question. A sense of psychological entitlement Followers who are independent Aggressive parents Machiavellianism

A sense of psychological entitlement. Aggressive parents. Machiavellianism

What factors increase the likelihood that a supervisor will treat subordinates in an abusive way? (Choose every correct answer.) Multiple select question. Having a self-aware personality The Dunning-Kruger effect Aggressive norms within the organization Abusive role models

Aggressive norms within the organization. Abusive role models

To be effective, a person employing influence tactics should do which of the following? (Choose every correct answer.) Multiple select question. Legitimate rather than consult. Be authentic. Practice deception. Be subtle. Rely on the core.

Be authentic. Be subtle. Rely on the core.

Which approach to leadership attempts to determine the actions and behaviors that effective leaders engage in when interacting with others? Multiple choice question. Contingency Trait-centered Behavioral Full-range

Behavioral

True or false: Some studies indicate that women might be slightly more effective than men at producing high-quality work.

False

True or false: Leadership is a narrow term that only refers to formal positions such as CEO and CFO.

False.

True or false: Task-oriented leaders are best suited to handle all situations.

False.

True or false: Women executives score about the same as men on producing high-quality work.

True

Creating and enforcing a clearly stated ______ is an important practice for transformational leaders to follow. Multiple choice question. corporate rulebook dress code code of ethics favorite employees list

code of ethics

Conscious efforts to affect and change behaviors in others are known as ______ tactics. Multiple choice question. change influence behavioral power

influence

True or false: Women executives score lower than men on producing high-quality work. True false question.

False

Which core influence tactic tends to work better than a legitimating tactic? Multiple choice question. Ingratiation Foundation Maturation Consultation

Consultation

Which leadership model examines the quality of relationships between managers and subordinates and suggests that leaders have different relationships with different subordinates? Multiple choice question. Contingency model House's path-goal model Transformational leadership Leader-member exchange model

Leader-member exchange model

How do employees tend to react to a supervisor who behaves in a hostile, aggressive way? Multiple choice question. They work harder and improve their job performance. They become more likely to engage in the organization's citizenship behaviors. They feel emotionally exhausted. They try harder to behave in appropriate, productive ways at work.

They feel emotionally exhausted.

Which of the following help ensure transformational leaders get positive results from their employees? (Choose every correct answer.) Multiple select question. They have a code of ethics in place. They only hire people they know from former jobs. They tie performance expectations to previous employees' performance. They are committed to diversity of thoughts. They reward honesty and trust.

They have a code of ethics in place. They are committed to diversity of thoughts. They reward honesty and trust.

Ethical leadership encourages which of the following? (Choose every correct answer.) Multiple select question. Worker motivation Job satisfaction Job stress Intention to quit

Worker motivation Job satisfaction

Richard's use of power is directed toward helping himself rather than helping others. This is an example of ______ power. Multiple choice question. socialized reward personalized contingent

personalized

What term describes understanding who you are and what you stand for? Multiple choice question. Selfishness Self-awareness Self-doubt Self-confidence

Self-awareness

Which approach to leadership asserts that a leader's effectiveness depends on the situation at hand? Multiple choice question. Full-range Contingency Servant Transactional

Contingency

Which of the following are relationship-oriented leadership behaviors? (Choose every correct answer.) Multiple select question. Acting as a mentor Urging employees to produce as much as possible Providing career advice Empowering employees to make decisions

Acting as a mentor Providing career advice Empowering employees to make decisions

Which implications are offered by House's revised path-goal theory? (Choose every correct answer.) Multiple select question. Effective leaders will possess and likely use more than one style of leadership. Leaders should develop one style of leadership and master it so that it can be used effectively in any situation. Leaders should modify their style to fit the employee characteristics and situational factors in the leadership situation. Leaders should help employees achieve their goals by clarifying the path to those goals and removing obstacles to achieving them.

Effective leaders will possess and likely use more than one style of leadership. Leaders should modify their style to fit the employee characteristics and situational factors in the leadership situation. Leaders should help employees achieve their goals by clarifying the path to those goals and removing obstacles to achieving them.

What is the term for power directed at helping yourself and furthering your own ends rather than those of others or the organization? Multiple choice question. Socialized power Authority Influence Personalized power

Personalized power

Which leadership model holds that an effective leader makes desirable rewards available to workers and increases workers' motivation by clearly outlining the behavior that will help them achieve those goals and rewards? Multiple choice question. Leader-member exchange (LMX) Transformational leadership Contingency leadership Path-goal leadership

Path-goal leadership

Which leadership model states that successful leaders help followers by tying meaningful rewards to goal accomplishment, reducing barriers to achieving those goals, and providing subordinates with support? Multiple choice question. Contingency leadership Servant leadership Transformational leadership Path-goal leadership

Path-goal leadership

How can an organization prevent or deal with abusive supervisors? (Choose every correct answer.) Multiple select question. Protect employees from retaliation for complaining about hostile supervisors. Implement policies that specify unacceptable behaviors. Teach employees and supervisors to recognize abusive behavior. Encourage employees to learn how to tolerate aggressive supervisors.

Protect employees from retaliation for complaining about hostile supervisors. Implement policies that specify unacceptable behaviors. Teach employees and supervisors to recognize abusive behavior.

The phrase "the power of the purse strings," meaning that managers can approve raises and other monetary incentives for employees, describes which type of power? Multiple choice question. Expert Coercive Referent Reward

Reward

What are the dimensions of situational control identified by Fiedler's contingency leadership model? (Choose every correct answer.) Multiple select question. Socialized behavior Task structure Position power Leader-member relations Path-goal guidance

Task structure, Position power, Leader-member relations

According to Fiedler's contingency leadership model, which two of the following are seen as leader orientations or styles? (Choose every correct answer.) Multiple select question. Task-oriented Customer-oriented Performance-oriented Relationship-oriented

Task-oriented, Relationship-oriented

What conclusions can we draw from trait theory? Multiple select question. Confidence in one's ability to influence others is seen as a major deficit in leaders. The implications of leadership traits cannot be ignored. Traits are either positive or negative, and good leaders should only have positive traits. A global mindset is an increasingly valued task-oriented trait. The positive and "dark triad" traits suggest the qualities you should cultivate and avoid. Organizations may want to consider personality and trait assessments in their selection and evaluation processes.

The implications of leadership traits cannot be ignored. A global mindset is an increasingly valued task-oriented trait. The positive and "dark triad" traits suggest the qualities you should cultivate and avoid. Organizations may want to consider personality and trait assessments in their selection and evaluation processes.

According to the behavioral approaches to leadership, how should companies create effective managers? Multiple choice question. Impose severe punishments for employee negligence. Create a culture of unquestioning loyalty and rules. Select them based on their traits. Train them on task and relationship management.

Train them on task and relationship management.

Morgan considers Jessica an effective leader because she is intelligent, has high energy, and displays self-confidence. Morgan is characterizing Jessica based on which approach to leadership? Multiple choice question. Situational Market Trait Transformational

Trait

Conrad and his wife, Olivia, are both managers at different companies. While Conrad prefers to allow his team to make decisions and come up with their own processes for completing tasks, Olivia prefers to tell her staff how to approach a project and who should be responsible for what. Each has a unique style, and both are effective. They both demonstrate the ______ leadership approach. Multiple choice question. transactional behavioral servant task

behavioral

Jordan enjoys working at his company because it has the philosophy that every employee is making an important contribution to achieve the company's goals. As a result, there is a mutual level of respect among all employees. In this situation, the company is creating a feeling of ______. Multiple choice question. diplomacy excitement community groupthink

community

Your belief in your ability to influence people who are unlike you in a global context is called a ______. Multiple choice question. dark triad coalition tactic conceptual skill global mind-set

global mind-set

The ability to influence employees to voluntarily pursue organizational goals is referred to as: Multiple choice question. control. power. management. leadership.

leadership.

As shift supervisor, Cassandra developed the schedule for the day, indicating which of her staff would be doing which job. The staff follows this schedule because of Cassandra's ______ power. Multiple choice question. referent legitimate reward expert

legitimate

The type of power that all managers have that results from their formal position within the organization is called ______ power. Multiple choice question. legitimate contingent recency coercive

legitimate

Why do some supervisors become abusive toward subordinates? (Choose every correct answer.) Multiple select question. A sense of psychological entitlement Aggressive parents Machiavellianism Followers who are independent

A sense of psychological entitlement. Aggressive parents. Machiavellianism

Monique has a low opinion of certain employees under her supervision. She often loudly proclaims that they are stupid. Sometimes she loses her temper and screams at them. Which words describe her behavior? (Choose every correct answer.) Multiple select question. Illegal Empowering Abusive InappropriateAbusive Inappropriate

Abusive. Inappropriate

Which of the following are common task-oriented traits of leaders? (Choose every correct answer.) Multiple select question. Conscientiousness Emotional stability Intelligence Negative affect

Conscientiousness Emotional stability Intelligence

Which of the following are among the nine most common influence tactics? (Choose every correct answer.) Multiple select question. Nagging Consultation Inspirational appeals Rational persuasion Premack's principle

Consultation Inspirational appeals Rational persuasion

What tends to increase as a person develops self-awareness? (Choose every correct answer.) Multiple select question. Creativity Leadership effectiveness Leisure time Job satisfaction

Creativity. Leadership effectiveness. Job satisfaction

Which of the following are common task-oriented traits of leaders? (Choose every correct answer.) Multiple select question. Emotional stability Intelligence Conscientiousness Negative affect

Emotional stability Intelligence Conscientiousness

Jason is an effective leader because he has created a climate in which employees have a strong belief in their own ability to control their work. Which type of leadership would best describe Jason's style? Multiple choice question. Transactional leadership Empowering leadership Autocratic leadership Directive leadership

Empowering leadership

What type of leadership represents normatively appropriate behavior that focuses on being a moral role model? Multiple choice question. Consideration Empowering Transactional Ethical

Ethical

In addition to emotional intelligence and agreeableness, what is a common positive interpersonal attribute of leaders? Multiple choice question. Machiavellianism Extraversion Narcissism Conscientiousness

Extraversion

Socialized power occurs when power is directed at helping oneself as a way of achieving one's own selfish ends. True false question. True False

False

True or false: House's revised path-goal theory has been tested enough to verify its overall conclusions.

False.

If a supervisor acts in an aggressive, disrespectful way toward employees, how are the employees likely to respond? (Choose every correct answer.) Multiple select question. Feel depressed Make more of an effort to be good citizens at work Engage in deviant behavior at work Feel less satisfied with their jobs

Feel depressed. Engage in deviant behavior at work. Feel less satisfied with their jobs

How should a leader proceed in establishing a priority list? Multiple choice question. List everything you have been thinking about doing in the coming year. Focus efforts and resources on things that matter the most. Make only one short list of priorities, and handle them during the coming week. To avoid becoming one-dimensional, schedule plenty of time for various other types of activities.

Focus efforts and resources on things that matter the most.

What are the best ways to avoid the Dunning-Kurger effect? (Choose every correct answer.) Multiple select question. Frequently listen to other people's perceptions of you. Do not even acknowledge your weaknesses. Learn as much as possible throughout life. Keep telling yourself that you are competent.

Frequently listen to other people's perceptions of you. Learn as much as possible throughout life.

Which leadership approach asserts that leadership behavior varies across a wide number of leadership styles, ranging from take-no-responsibility leadership to transformational leadership? Multiple choice question. Short-range Top-down Overarching Full-range

Full-range

Which leadership approach suggests that leadership behaviors vary along a continuum of leadership styles, from passive through transactional to transformational? Multiple choice question. Path-goal Servant Full-range Charismatic

Full-range

Which leadership models are situational approaches? (Choose every correct answer.) Multiple select question. Transformational leadership model House's path-goal model Charismatic leadership model Fiedler's contingency model

House's path-goal model, Fiedler's contingency model

What is the relatively stable trait that is grounded in the belief that something greater than the self exists? Multiple choice question. Humility Leadership Responsibility Piety

Humility

What is the relatively stable trait that is grounded in the belief that something greater than the self exists? Multiple choice question. Piety Responsibility Humility Leadership

Humility

What type of power derives from one's access to information? Multiple choice question. Coercive Informational Legitimate Referent

Informational

Which of the following are forms of task-oriented leadership behaviors? (Choose every correct answer.) Multiple select question. Transformational leadership Initiating-structure leadership Charismatic leadership Production-centered leadership

Initiating-structure leadership. Production-centered leadership

Which characteristics are associated with leaders rather than with managers? Multiple select question. Inspiring others Being charismatic Being a visionary Being conscientious Putting customers first Managing resources

Inspiring others Being charismatic Being a visionary

What are some of the basic skills needed by leaders? (Choose every correct answer.) Multiple select question. Performance abilities Interpersonal skills Conceptual skills Cognitive abilities Soft skills Business skills

Interpersonal skills. Conceptual skills. Cognitive abilities. Business skills

According to Fiedler's contingency leadership model, which component of situational control is deemed as the most important? Multiple choice question. Position power Work orientation Task structure Leader-member relations

Leader-member relations

Within situational control, the extent to which a manager has or does not have the support, loyalty, and trust of the work group is known which of the following? Multiple choice question. Leader-member relations Task orientation Task structure Position power

Leader-member relations

Natalie loves her work at the shoe production facility. She is inspired by the company because, for every pair of shoes someone buys, the company gives a pair of shoes to a child in need. What type of leadership is this company providing that empowers Natalie? Multiple choice question. Leading for self-determination Leading for competence Leading for meaningfulness Leading for progress

Leading for meaningfulness

What is defined as the process of influencing others to understand and agree about what needs to be done while facilitating individual and group efforts to accomplish those goals? Multiple choice question. Passive leadership Socialized power Managerial leadership Psychological empowerment

Managerial leadership

If a manager wants to increase the psychological empowerment of employees, what would "leading for progress" involve? Multiple choice question. Delegating meaningful tasks Inspiring and modeling desirable behaviors Supporting and coaching employees Monitoring and rewarding employees

Monitoring and rewarding employees

If a manager wants to increase the psychological empowerment of employees, what would "leading for progress" involve? Multiple choice question. Inspiring and modeling desirable behaviors Monitoring and rewarding employees Delegating meaningful tasks Supporting and coaching employees

Monitoring and rewarding employees

Which of the following are forms of task-oriented leadership behaviors? (Choose every correct answer.) Multiple select question. Transformational leadership Production-centered leadership Charismatic leadership Initiating-structure leadership

Production-centered leadership. Initiating-structure leadership.

Which leadership approach focuses on providing increased service to others rather than to the leader? Multiple choice question. Charismatic Transactional Leader-member exchange Servant

Servant

What type of leader is described as a humble, giving person who wants nothing in return but to see other people succeed? Multiple choice question. Transactional leader Charismatic leader Transformational leader Servant leader

Servant leader

What behaviors are considered to be abusive supervision? (Choose every correct answer.) Multiple select question. Punishment for poor job performance Shouting and insults Public humiliation Ignoring subordinates

Shouting and insults. Public humiliation. Ignoring subordinates

What behaviors are considered to be abusive supervision? (Choose every correct answer.) Multiple select question. Shouting and insults Public humiliation Punishment for poor job performance Ignoring subordinates

Shouting and insults. Public humiliation. Ignoring subordinates

According to Fiedler's contingency leadership model, the amount of influence a manager has in the immediate work environment is known as what? Multiple choice question. Situational control Conditional control Socialized power Personalized power

Situational control

According to Fiedler's contingency leadership model, the amount of influence a manager has in the immediate work environment is known as what? Multiple choice question. Socialized power Situational control Personalized power Conditional control

Situational control

If a manager wants to increase the psychological empowerment of employees, what would "leading for competence" involve? Multiple choice question. Monitoring and rewarding employees Inspiring and modeling desirable behaviors Supporting and coaching employees Delegating meaningful tasks

Supporting and coaching employees

If a manager wants to increase the psychological empowerment of employees, what would "leading for competence" involve? Multiple choice question. Supporting and coaching employees Inspiring and modeling desirable behaviors Delegating meaningful tasks Monitoring and rewarding employees

Supporting and coaching employees

What are the dimensions of situational control identified by Fiedler's contingency leadership model? (Choose every correct answer.) Multiple select question. Socialized behavior Task structure Position power Leader-member relations Path-goal guidance

Task structure Position power Leader-member relations

How can an organization prevent or deal with abusive supervisors? (Choose every correct answer.) Multiple select question. Teach employees and supervisors to recognize abusive behavior. Implement policies that specify unacceptable behaviors. Encourage employees to learn how to tolerate aggressive supervisors. Protect employees from retaliation for complaining about hostile supervisors.

Teach employees and supervisors to recognize abusive behavior. Implement policies that specify unacceptable behaviors. Protect employees from retaliation for complaining about hostile supervisors.

Which effect occurs when people who are incompetent at something are unable to recognize their own incompetence? Multiple choice question. The Wilkes-Barre effect The Dunning-Kruger effect The Delta-Kleiner effect The Machiavelli effect

The Dunning-Kruger effect

Why is it important for a leader to write down a list of priorities? (Choose every correct answer.) Multiple select question. To allocate time and resources toward accomplishing goals To identify what must be done To schedule more time for other activities To separate what matters from what is unimportant

To allocate time and resources toward accomplishing goals To identify what must be done To separate what matters from what is unimportant

Why is it important for a leader to write down a list of priorities? (Choose every correct answer.) Multiple select question. To schedule more time for other activities To allocate time and resources toward accomplishing goals To separate what matters from what is unimportant To identify what must be done

To allocate time and resources toward accomplishing goals.To separate what matters from what is unimportant. To identify what must be done

Tyrone's management style could best be described as the "carrot or the stick" approach. If his subordinates perform to expectations, he will reward them; if their performance falls short of expectations, he will punish them. Which leadership style does this describe? Multiple choice question. Transformational Charismatic Cognitive Transactional

Transactional

What type of leaders use inspirational motivation, idealized influence, individual consideration, and intellectual stimulation to pursue organizational goals? Multiple choice question. Transitional Transactional Transnational Transformational

Transformational

Which type of leader transforms employees to pursue organizational goals over self-interest? Multiple choice question. Transformational Transactional Leader-member exchange Charismatic

Transformational

True or false: According to the leader-member exchange model (LMX), a leader has different relationships with different subordinates.

True

True or false: Leadership is a broad term that refers to both formal titles and informal roles.

True

True or false: There is no one type of leader behavior that is best suited for all situations.

True

Which are accurate statements concerning women and leadership? (Choose every correct answer.) Multiple select question. Women are more likely to use transformational leadership behaviors. Women are motivated more by self-interest than what they can do for the company. Women display more task leadership than men. Women generally use a more participative style than men.

Women are more likely to use transformational leadership behaviors. Women generally use a more participative style than men.

Which are accurate statements concerning women and leadership? (Choose every correct answer.) Multiple select question. Women generally use a more participative style than men. Women are more likely to use transformational leadership behaviors. Women display more task leadership than men. Women are motivated more by self-interest than what they can do for the company.

Women generally use a more participative style than men. Women are more likely to use transformational leadership behaviors.

Some managers use ______ power to punish their subordinates through verbal or written reprimands, fines, or, in extreme situations, terminations. Multiple choice question. coercive reward expert referent

coercive

Some managers use ______ power to punish their subordinates through verbal or written reprimands, fines, or, in extreme situations, terminations. Multiple choice question. reward expert coercive referent

coercive

Steve docks an employee's pay when he comes in late for work for the second time in a week. Steve is demonstrating ______ power. Multiple choice question. referent reward coercive expert

coercive

The situational approach to leadership is also known as the _____ approach. Multiple choice question. public contingency personal behavioral

contingency

Your belief in your ability to influence people who are unlike you in a global context is called a ______. Multiple choice question. dark triad conceptual skill global mind-set coalition tactic

global mind-set

Although some people view ______ as a weakness, it is actually the belief that something greater than oneself exists. Multiple choice question. bias humility mistrust authenticity

humility

The leadership aspect of managerial leaders is to ______, while the management part is to ______. Multiple choice question. punish; coerce influence; facilitate facilitate; influence coerce; punish

influence; facilitate

Candace is the only manager in her company with a friend who works for the firm's main competitor. Because this friend tells Candace things that others do not know about their business rival, it gives her ______ power. Multiple choice question. referent informational expert legitimate

informational

The ability to influence employees to voluntarily pursue organizational goals is referred to as: Multiple choice question. power. leadership. management. control.

leadership

Mycah complains to her boss about working overtime by saying, "I don't see why I have to finish this project tonight." Her boss responds, "Because I'm the boss and I say so, that's why." Mycah's boss is displaying ______ power. Multiple choice question. legitimate referent expert reward

legitimate

At the completion of a long project, Aileen gives her assistant a day off with pay to acknowledge all of his hard work. This is an example of ______ power. Multiple choice question. referent coercive reward expert

reward

Proponents of the ______ approach to leadership believe that the most effective leadership behavior depends on the circumstances at hand. Multiple choice question. servant transformational situational transactional

situational

Under Fiedler's model, the level of influence a leader has in his or her immediate work environment is called _______ control

situational

Power directed at helping others, as opposed to helping oneself, is known as ______ power. Multiple choice question. socialized legitimate coercive expert

socialized

Leaders who focus on ______ leadership behaviors attempt to ensure that people, equipment, and other resources are used efficiently and effectively to accomplish the organization's mission. Multiple choice question. task-oriented participative delegative behavior-oriented

task-oriented

Attempts to identify distinctive characteristics that account for the effectiveness of leaders are called the ______ approaches to leadership. Multiple choice question. full-range contingency trait behavioral

trait

The human resource director told James that, in his role as product supervisor, he would get the best work out of his staff by employing a reward system for a job done well. The human resource director is focused on ______ leadership. Multiple choice question. educational transactional structure narcissistic

transactional

Transactional leaders try to get people to do ordinary things, while ______ leaders attempt to get people to do exceptional things. Multiple choice question. transformational transnational reactional relational

transformational