Funeral Home Operations
The veteran who's death is service connected is generally entitled to what sum of money?
$1,500.00
In order to receive this amount of money, there must be a surviving spouse or dependent surviving child:
$225.00
What is the amount of burial benefits money that one would expect to procure by filing a 21-530 form (If the veteran is eligible)
$300.00
If one is eligible for a benefit of $1500.00, it will be paid in lieu of what monies?
$450.00
Place the following locations in order for a funeral home selection room. Begin with the most preferred, and finish with the least preferred.
1- Main floor of the funeral home 2- Upper floor of the funeral home 3- Lower floor of the funeral home
Social security death benefits have not increased in amount since :
1954
Cremation urns for adults should contain at least ____ cubic inches.
200
Cremation urns for adults should contain at least __________ cubic inches .
200
This person was responsible for the "Hierarchy of Needs":
Abraham Maslow
Burial vaults that are manufactured of solid copper usually utilize which sealing method?
Air seal
What type of burial vault seal allows a small amount of water to enter the bottom portion of the vault?
Air seal
If a client family walked into a casket selection room, and they found that the price of the casket was separate from the service charge (2 prices), then this would be an example of:
Bi-Unit pricing
Which of these materials is not a typical medal used in air seal burial vault construction?
Bronze
When you buy new pews for the chapel, you save 10% on each pew if you pay for them at one time and not finance them.
Cash Discount
Which of these materials is not a typical primary burial vault material?
Cement
If the caskets in your selection room began with the least expensive, then became more expensive as you walked further in the room, this would be an example of which arrangement method?
Consecutive Grouping
The percentage derived from dividing the wholesale amount of the merchandise by the retail price of the merchandise
Consumer value index
What is the name of the agency established by the Federal Emergency Management Agency to care for the remains and the survivors of a disaster? Established in 1990
D-Mort
Being part social worker and part psychologist is a helpful characteristic in-
Directing / Actuating
This person was responsible for Theory X and Theory Y assumptions about human behavior :
Douglas McGregor
Sometimes, as Americans, we feel that we are "better" than other peoples or cultures. The term for this is __________.
Ethnocentrism
The price determination method whereby the markup is multiplied by a constant factor. The same mark up is then applied to all caskets
Fixed Multiple
Which type of lighting is high is blues?
Florescent Lighting
The lighting from a tubular electric discharge lamp
Fluorescent lighting
Merchandisers state that funeral homes should have a minimum of ____ square feet per casket unit displayed.
Forty
When a funeral home divides its prices into 3-4 separate prices; namely, casket, services, facilities, and automobiles, then this is an example of:
Fractional Pricing
What is the "Keystone" of Theory Z?
Getting workers involved in decisions.
A pricing method where the mark up varies: higher priced caskets are given a higher mark up
Graduated recovery
Who developed "hygiene factors" and "motivators", or those items that keep someone happy at a job, or cause dissatisfaction if not met?
Herzburg
Which type of lighting is most recommended by merchandisers for casket selection rooms?
Incandescent Lighting
Which type of lighting is high in yellows
Incandescent lighting
What type of pricing is required today?
Itemization
When speaking of TQM (Total Quality Management), Deming is largely responsible for implementing TQM in what foreign country?
Japan
Indicate if the following questions can legally be asked of a prospective employee during an interview:
Maiden Name - IMPROPER QUESTION Address - Proper Question Age - IMPROPER QUESTION Why did you leave your previous employer? - Proper question What do you like to do in your spare time? Any hobbies? - Proper question What is your HIV status? - IMPROPER QUESTION Where were you born? - IMPROPER QUESTION Did you file any lawsuits against your previous employer? - IMPROPER QUESTION Are you married? - IMPROPER QUESTION What is your religion? - IMPROPER QUESTION
The difference between merchandise cost and selling price
Mark Up
The sum of a group of figures divided by the number of units:
Mean
This is the middle number when numbers are arranged in increasing values, from the smallest to the largest number
Median
Cremated remains that are inurned before being allowed to cool may-
Melt through the plastic bad and seep into the urn itself.
Cremated remains that are inurned before being allowed to cool may-
Melt through the plastic bag and seep into the urn itself.
The number that occurs most frequently in a listing of numbers
Mode
What are the rules of behavior that are considered vital to the welfare of the group and accompanied by relatively severe sanctions?
Mores
Which of these places customarily stocks United States flags for burial purposes?
Most United States Post Offices
To what does neolocalism refer?
Moving away from where you were born.
What is the cost for burial in the a national cemetery?
No charge
What is the amount of money one would expect to collect from filing a 90-2008 form?
No money
What is the amount of money that one could expect to collect by filing a "40-1330" form?
No money
Match each trait with its proper designation:
People are self centered and not concerned with the organizations goals - Theory X Commitment to objectives is a function of the rewards associated with achievement - Theory Y The expenditure of physical and mental effort in work is as natural as play or rest - Theory Y The average person inherently dislikes work and will avoid It if possible - Theory X Most people lack creativity and are resistant to change - Theory X The average person learns, under proper conditions, not only to accept but to seek responsibility. - Theory Y
Place the following Needs in order of their Necessity. Begin with the most crucial need and finish with the least crucial need.
Physiological Security Affiliation Esteem Self - Actualization
Double seal burial vaults are usually produced in what material?
Plastic
When you buy 8 cases of embalming fluid, the price is 70 per case, but 9 or more cases drop the price to 60 per case.
Quantity Discount
One-fourth of the casket sales when arranged in median order:
Quartile
The upper and Lower limits of a series of numbers
Range
You get 10% cash back from a casket supplier when order by mail with a coupon.
Rebate
The number of times sales in a given price bracket occurs over a fixed period of time
Sales frequency
What benefit is also called the lump sum death benefit?
Social security death benefit
Objectives are
Specific statements of ends, the achievement of which are contemplated within a specific time period.
"Direct" counseling is when the funeral director -
Stays in the selection room with the family at all times
An end seal burial vault is customarily made from which of these materials:
Steel
When speaking of planning, Klicker (Your texts author) states that: "Key to the success of a funeral home is not only good operational planning, but also the ability to think _______
Strategically
What is the general term describing the study of death?
Thanatology
Arlington National Cemetery is under the jurisdiction of whom?
The United States Army
What benefit consists of $300.00?
The VA Burial allowance.
What is the length of time that one has to file for a VA marker or monument?
There is no time limit
What is the length of time one has to file for the VA burial allowance?
Two years following final disposition
Arlington National cemetery is located in-
Virginia
Which of the following refers to demographics?
Vital Statistics
Are mass murders or suicides considered as "disasters"?
YES
Is it possible for the victims of a disaster to be someone that wasn't even at the disaster site?
YES
Are all burial vaults considered "outer burial containers"?
Yes
Trade Discount
You get a discount on a stretcher because you have done business with a particular mortuary chemical supplier.
"Goals" are -
broad statements about what an organization wants to acheive
A keepsake urn is one which -
can be worn can be buried can be displayed
Which type of lighting burns hotter?
incandescent lighting
