G3 Roles and Responsibilities

What does 'Diagnostic testing' mean in relation to vehicle repair?

Carrying out tests to determine the cause of a fault

What does the Sale of Goods Act cover?

Contracts in which goods are sold for money by a business to a private individual

Which one of the following is necessary to have effective conversations with your work colleagues?

Each person should express their point of view, explain their needs, and make their thoughts and feelings clear.

What does the 'labour rate' mean in relation to the Service Department?

Hourly rate charged to customers for the time spent repairing their vehicle

Which one of the following is an important element in our relationships with other people?

People should treat other people in the way they would want to be treated.

You have asked for a couple of hours off work and say that you will make up for it at another time. On return to work you decide that you are unable to work the extra time. What should you do?

Speak to your supervisor and explain that you will try to make up for the lost time, next week.

How and when is it best to report that a task will take longer than agreed?

Tell your manager as soon as you know

The job you are doing has taken longer than you thought it would due to parts not being available at the right time. What would be the right thing to do?

Tell your supervisor so he can tell the customer.

Which of the following is not likely to provide specific technical information relating to a vehicle?

The customer's file

If an accident or serious incident should occur at work, whom would you report it to?

The foreman.

Why can it be important to understand how your performance fits into the overall performance of the business?

To enable you to see what an impact your performance has on the company

Why is it necessary to test equipment before returning the vehicle to the customer?

To ensure correct function before release

What is the purpose of a Code of Practice?

To ensure that all who subscribe to it adhere to a commonly understood set of rules / regulations governing their behaviour

Which of the following is most likely to provide technical data for a vehicle repair?

Vehicle workshop manual

If within your job you don't work within the guidelines you are set, what could happen?

You could promise things to a customer which you cannot deliver.

As you are the last person to leave the workshop at night, you have been asked to make sure you switch off all lights. Why has your boss asked you to do this?

Your boss believes in the conservation of energy and will not use the lights when it is not necessary.

The 'terms and conditions of business' in relation to a garage are concerned with:

conditions, rules and exemptions under which the garage trades with customers

An agreement that is legally binding is known as a:

contract

A timescale for a task is agreed before starting the work to:

indicate the cost of labour, which can be agreed with the customer

One of the main tasks of the Service Advisor/Receptionist is to:

interpret the customer's instructions and write them correctly on the job card.

If one member of the workforce is lazy it could:

let the team down.

In order to save on publishing and distribution costs, many manufacturers now supply technical information

on a web site

The best way to understand the function and purpose of an after-market component is to:

read the manufacturers instructions

At college you hear that one of your friends works in a garage that disposes of brake fluid down the street drain. You advise your friend that he should:

speak to his training officer or college tutor.

When carrying out a routine vehicle service or repair, you should report any defects that you find to your supervisor so that

the customer can be contacted to get their authority to do the extra work

Two members of staff have differing opinions of how to work. One member states that faster is better, the other states that you should take more time and get it right. You decide:

to accept both views and work to the best of your ability.

The best method used by manufactures to ensure correct fitment is:

to supply fitting instructions