GEB 3213 Chapter 5

36. Megan is asked to prepare a document on labor conditions at mega construction sites. She travels to various major construction sites, stays with the labor teams, and gets a first-hand report on the working conditions. Megan is experiencing _____. a. priming b. sensitivity c. transference d. exposure e. induction

d. exposure

9. Rita is asked to prepare a document on workplace politics. She approaches her mentor and reveals that she is quite apprehensive of her ability to deliver. On probing, her mentor finds that Rita was a victim of organizational politics in her earlier organization and thus finds the topic a bit difficult to handle without being subjective. Rita's difficulty can be attributed to: a. fear of failure. b. fear of the unknown. c. lack of critical thinking. d. negative orientation. e. confirmation bias.

d. negative orientation.

11. _____ purposes involve the overall goal of the communication interaction: to inform, persuade, entertain, facilitate interaction, or motivate a reader. a. Primary b. Overall c. Comprehensive d. Standard e. General

e. General

45. Which of the following is not a suggested technique to catch reader attention? a. In an e-mail, use a subject line that tells the reader the gist of your message. b. For a report, use boldface headings as signposts for the main sections and their subsections. c. Format items on a list with bullets rather than listing them in sentences. d. Begin each paragraph with a topic sentence that indicates what the paragraph discusses. e. Make your headings catchy and enigmatic to incite the curiosity of the reader.

e. Make your headings catchy and enigmatic to incite the curiosity of the reader.

27. Which of the following is not true regarding online research? a. The Internet is a difficult place to get information you actually need. b. A few search engines have come to dominate the field c. There are specialized online databases for almost every industry d. Some Internet sites require paying a subscription fee. e. Most of online information is verified and credible.

e. Most of online information is verified and credible.

2. Which of the following examples involves critical thinking? a. Watching a baseball match along with your friends b. Preparing breakfast while listening to the radio c. Reading the morning news while commuting by train d. Checking the stock updates for the latest highs and lows e. Preparing a document on the most effective way to create a web page

e. Preparing a document on the most effective way to create a web page

31. _____ refers to your capacity to respond to stimulation, being excited, responsive, or susceptible to new information. a. Stimulatory response b. Primary response c. Absorptiveness d. Empathy e. Sensitivity

e. Sensitivity

39. _____ refers to the process by which you adopt, adapt, or filter out new sources of information as they relate to your goal. a. Accommodation b. Incubation c. Assimilation d. Gestation e. Selective filtering

a. Accommodation

35. _____ involves your condition of being presented views, ideas, or experiences made known to you through direct experience. a. Exposure b. Sensitivity c. Introspection d. Priming e. Experiential learning

a. Exposure

17. Which of the following requires extensive research and documentation? a. Proposal b. Memo c. Fax d. Email e. Text message

a. Proposal

24. Which of the following is an instance of plagiarism? a. You download a picture from the Internet and tweak it to suit your purposes. b. You download a free utility software to add functionality to your tools. c. You request information from an information portal. d. You join a discussion group to obtain more information for your topic. e. You subscribe to a database site and get required data updates.

a. You download a picture from the Internet and tweak it to suit your purposes.

30. Evelyn is asked to prepare a document on filing systems. She consults publications and records on the subject and composes a document for presentation. It may be said that Evelyn is _____ the document. a. compiling b. sourcing c. collating d. tagging e. documenting

a. compiling

42. Delilah has been given a month's time to come up with a defect-reducing method to improve the operations. She has been pondering over it for the past weeks and gathers material to develop ideas. This process of idea development Delilah is going through is referred to as ____. a. incubation b. incorporation c. gestation d. acculturation e. assimilation

a. incubation

28. Give credit in your writing is advised for all the following reasons except: a. it shows your level of preparation. b. it builds your own credibility. c. it will enhance your document. d. you will feel more confident in the material. e. you have a responsibility in business writing to be honest.

a. it shows your level of preparation.

25. Taking someone else's work and representing it as your own is _____. a. plagiarism b. copyrighting c. trademark infringement d. licensing e. misdemeanor

a. plagiarism

8. Rupert believes that eating yogurt can improve your intelligence. When asked how he came to the conclusion, he said that all his friends said so. Rupert is guilty of: a. sociocentrism. b. unilateralism. c. confirmation bias. d. determinism. e. critical thinking.

a. sociocentrism.

15. Which of the following is not one of the aspects of the audience that the writer has to keep in mind, according to the twelve-item checklist? a. Size b. Credibility c. Composition d. Knowledge e. Awareness of the topic

b. Credibility

7. _____ can be defined as the use of self-centered standards to determine what to believe and what to reject. a. Confirmation bias b. Egocentrism c. Unilateralism d. Determinism e. Notation bias

b. Egocentrism

Which of the following questions should you ask as part of narrowing down the topic? a. How large is the audience? b. How specific is my topic? c. Have I anticipated all the possible questions? d. Does my audience know anything about the topic? e. What is the composition of my audience?

b. How specific is my topic?

6. Mervin strongly believes that a hierarchical organization tends to be more productive in the long run. When Zeta, his colleague points out that modern workplaces require employees to be at their creative best and strong hierarchy is antithetical to creativity, Mervin shrugs off her suggestion. Mervin is guilty of: a. determinism. b. confirmation bias. c. notation bias. d. self-fulfilling prophecy. e. narcissism.

b. confirmation bias.

44. Geena is finalizing her study on organizational reporting systems. She integrates the reporting systems of the various departments and then finds that they have a common thread to them. She is able to relate the filing procedure at the unit level to the organizational policy regarding documentation. The process by which Geena is able to do this is referred to as _____. a. incubation b. incorporation c. assimilation d. compiling e. induction

b. incorporation

34. Phyllis is embarking on a new project her firm has initiated in the Middle East. She has always been fond of knowing and experiencing more of that part of the world. Phyllis is excited at the prospect and feels encouraged to increase her knowledge about the project. She is experiencing _____. a. transference b. priming c. euphoria d. exposure e. mediation

b. priming

13. Nicole is writing an article on optimization of utilization of scarce resources with a focus on water usage. She expects that her readers will make contributions to the volunteer group working toward this and also that they will review their water usage habits. Nicole's expectation is an example of: a. positive feedback. b. specific purpose. c. indirect response. d. planned response. e. reasonable outcomes.

b. specific purpose.

29. _____ involves composing your document out of materials from other documents or sources. a. Collating b. Documenting c. Compiling d. Tagging e. Source filing

c. Compiling

1. _____ can be defined as "self-directed, self-disciplined, self-monitored, and self-corrective thinking. a. Psychoanalysis b. Introspection c. Critical thinking d. Self-criticism e. Guided reflection

c. Critical thinking

43. _____ refers to the process by which you bring the information into a whole or complete topic. a. Acculturation b. Gestation c. Incorporation d. Incubation e. Integration

c. Incorporation

22. Which of the following is not sound advice regarding reliable and credible writing? a. Your goal is to maintain and enhance your own credibility. b. Your goal is to maintain and enhance your organization's credibility. c. Make sure you never question the credibility of the information. d. Business writing is usually related to your performance is evaluation. e. Be a wise information consumer.

c. Make sure you never question the credibility of the information.

14. _____ is the perception of integrity of the message based on an association with the source. a. Veracity b. Responsiveness c. Transparency d. Credibility e. Professionalism

c. Transparency

12. In an informative message, which of the following is an optional predictable element? a. Who b. When c. Why d. What e. Where

c. Why

23. Which of the following scenarios present an ethical issue? a. You mistakenly send a friendly message to the president's email address. b. You refer your friend's name for a job interview at your firm. c. You misquoted a source in your initial document that was sent for review. d. You find a serious flaw in the existing organizational database. e. You inform your friend about a yet-to-be-released innovative product.

c. You misquoted a source in your initial document that was sent for review.

38. Ryan is analyzing the idea presented by his operational team. Though he finds it difficult to accept initially, he slowly assesses the options and finds that the new process might result in better productivity. Ryan feels that the new process needs to be integrated into the existing process. The change in Ryan's thought is a result of _____. a. incubation b. gestation c. assimilation d. transference e. exposure

c. assimilation

4. As a habit of mind, critical thinking requires all of the following except: a. established standards and attention to the use of standards. b. effective communication and problem solving. c. experience in the field of critical analysis and writing. d. acknowledging our own tendency for confirmation bias. e. recognizing our egocentrism and sociocentrism.

c. experience in the field of critical analysis and writing.

37. _____ refers to the process by which you integrate new ideas into your thinking patterns. a. Compiling b. Gestation c. Induction d. Assimilation e. Incubation

d. Assimilation

21. Which of the following strategies is most suitable to stay organized during online research? a. Request a mentor to provide direction and guidance. b. Involve a colleague in the collection and documentation of data. c. Subscribe to a newsgroup or discussion group on the topic and check for updates. d. Create a "Sources" file to record and track your information sources. e. Send updated data files regularly for feedback from supervisors before creating the original document.

d. Create a "Sources" file to record and track your information sources.

10. The community orientation program expects all students to prepare an article on the topic of their choice. Jennifer, a volunteer teacher at community programs, decides to choose to write on teaching methodologies for learning disabled students. According to the checklist, which aspect of preparation has Jennifer addressed? a. Determine your specific purpose. b. Make sure your purpose is realistic. c. Make sure your timing is appropriate. d. Make sure your sources are credible. e. Determine audience knowledge and awareness of topic.

d. Make sure your sources are credible.

16. Which of the following is used to communicate a general message within the organization? a. Fax b. Report c. Proposal d. Memo e. Text message

d. Memo

26. _____ returns search results from several search engines at once. a. Google b. Hyperlinking c. Phishing d. Metasearch e. Bookmarking

d. Metasearch

18. Which of the following is not a proper guideline related to research in preparing for writing? a. Research does not have to be all about long hours at a library. b. Consult with business colleagues who have written similar documents. c. Check if your proposed document fits within the agenda at your place of work. d. Take shortcuts and "re-purpose" existing documents to meet a tight deadline. e. Doing your own original work is the best approach to establish credibility.

d. Take shortcuts and "re-purpose" existing documents to meet a tight deadline.

3. Which of the following is a proper advice for productive writing? a. Early morning is the ideal time to start writing. b. Coffee is a stimulant that helps in creative writing. c. Late night provides the ideal time to involve in writing. d. There is no "right mood" to start writing. e. It is generally advised to wait for the "right mood" to be most creative.

d. There is no "right mood" to start writing.

5. If you only pay attention to information that reinforces your existing beliefs and ignore or discredit information that contradicts your beliefs, you are guilty of _____. a. egocentrism b. critical thinking c. cognitive bias d. confirmation bias e. self-fulfilling prophecy

d. confirmation bias

33. The excited state of awareness resulting from enthusiasm for a topic or area of interest is referred to as _____. a. euphoria b. transference c. threshold experience d. priming e. initiating

d. priming

32. Sarah manages the ancillary unit at a garment manufacturing unit. She is known for her responsiveness to her employees. She is also keen to take in new information regarding her work. Sarah is _____. a. empathetic b. stimulated c. excited d. sensitive e. absorptive

d. sensitive

20. Which of the following is a specific purpose of your writing on safety measures to be followed at the boiler plant of your company? a. Improve awareness of safety guidelines. b. Inform employees about safety compliance standards. c. Provide data on past records of compliance. d. Provide historical records of non-compliance and resultant injuries. e. Encourage people to comply with required safety measures.

e. Encourage people to comply with required safety measures.

41. _____ is the process by which you cause an idea or ideas to develop in your mind. a. Assimilation b. Gestation c. Acculturation d. Incorporation e. Incubation

e. Incubation

40. Neville is seeking information on his new project. He finds an abundance of material from the various sources he utilized. He sorts out what he requires, filters out the junk and takes in newer sources of information that are related to his topic. What Neville is doing is referred to as _____. a. gestation b. accommodation c. assimilation d. incubation e. incorporation

e. incorporation