GEB Ch5-Ch8
Delegation assigns work and power to other workers as required by the centralization or decentralization of authority within the organization. What is the last step in the delegation process?
Assign accountability
Ford conducted research that gave them insights into characteristics of Gen Z. Although Ford finds the information important, they aren't currently developing a specific feature in their vehicles to address the Gen Z characteristics. The R&D completed could then be characterized as:
Basic research (it's a type of R&D activity that consists of activities aimed at uncovering new knowledge with a goal of scientific advancement without regard for its potential us in the development of goods and services)
Companies, the military, the government, and nonprofit organizations can operate because they have determined the levels of authority and reporting structure for their organizations. What is the name given to this line of authority?
Chain of command
Departmentalization is the grouping together of work units or departments to create manageable units. What is the name given to departmentalization of a group of employees based on them all doing the same organizational activity?
Departmentalization by function
What is the name given to determining what a product will look like, what options it will have, where it will be made, and other variables that arise when a company has an idea for a product and moves it into research and development?
Design planning
What is the first step for a service business to begin planning and provide the services its customers want?
Determine who the customer is and what needs the customer has.
Recognizing that Americans will live longer, and likely want to drive longer, Ford created a "Third Age" suit which simulates conditions older drivers face. This suit helps Ford create features in vehicles that can assist older drivers. This type of R&D is:
Development and implementation (it involves research activities undertaken specifically to put new or existing knowledge to use in producing good and services)
What do business people mean when they talk about lean manufacturing?
Eliminating waste from all of the activities required to produce a good or service
Heidi Ganahl describes herself as visionary, goal-oriented, and having lofty ambitions for the brand and the company. Based on these terms, her type of leadership can best be described as:
Entrepreneurial Though their specific traits may vary, these type of leaders are typically task-oriented, driven, charismatic, visionary, and enthusiastic.
The manufacturing process requires the use of a variety of technologies. Which of the following is not one of the technologies used in the manufacturing process?
Flexible production systems
Utility is the ability of a good or service to satisfy a human need. Which type of utility is the concern of operations management?
Form utility
The major resources used in production are financial, material, information, and people. What does the magnitude of change have to do with the conversion process of these resources?
It (of a conversion process) is the degree to which the resources are physically changed.
Where does research and development begin?
It begins with an idea
Grapevine
It is a designation given to an informal method of communication within an organization. By launching news of pending changes, it can be used by the organization for its own benefit. It's the informal communications network within an organization. It is completely separate from- and sometimes much faster than-the organization's formal channels of communication.
Factors that bear upon a company's organization include the external environment in which the firm operates, the nature of the decision to be made, the abilities of lower-level managers, and the firm's established practices. If a firm operates in a complex unpredictable environment with dependable lower-level managers, which of the following would be most likely true about the company?
It will be a decentralized organization
Corporate culture
It's generally defined as the inner rites, rituals, heroes, and values of a firm. An organization's culture has a powerful influence on how employees think and act. It also can determine public perception of the organization. It refers to the traditions, heroes, informal methods of interacting, giving of recognition and other values of a firm and can be strong and used to bind members of the organization like a family, or weak so that connections remain on a professional-only level.
What is the name given to the assignment of distinct tasks within an organization to different people so each person become extremely proficient at performing that single task?
Job specialization
What is the name given to a management structure in which the line managers are provided with specialists?
Line and staff structure
When looking at plant layout, Ford most likely uses a __ because automobiles undergo the same operations in the same order.
Product layout (this business uses an assembly line or product layout, to assemble its automobiles which undergo the same operations in the same order.)
When a company tests products to ensure that the goods and services are produced in accordance with design specifications, it is engaged in
Quality control (the process of testing products to ensure they are made according to specifications)
What part of operations control involves the process of ensuring that materials and other resources are at the right place at the right time?
Scheduling
What is the name given to an economy in which less effort is devoted to the production of goods than other things?
Service economy
The number of persons reporting to one manager is referred to as the ___ and after years of research, it has been determined that there is no perfect ratio of subordinates to managers.
Span of management
When Heidi Ganahl first started out with Camp Bow Wow, she spent a lot of time "micromanaging" things, but as time went by, she spent more of her focus on which aspect of management functions?
Strategic planning (This process involves establishing an organization's major goals and objectives and allocating resources to achieve them
If a company has a major problem, what type of committee might it create to investigate the problem?
Task force
Once the production process begins, a company must engage in operations control, which includes purchasing, inventory control, scheduling, and quality control. What is the objective of purchasing?
To ensure that required materials are available when they are needed, in the proper amounts, and at minimum cost.
If a company has very competent workers, a well-established set of standard operating procedures, and few expected problems, what type of management should it adopt?
Wide span of management
Mike Boyle's Strength and Conditioning can be described as a small business in __.
a service industry
Suppose the owners of Mike Boyle Strength and Conditioning feel that the neighboring city of Worcestor, Massachusetts is a good market for another location. If MBSC were to franchise their brand, Mike Boyle could benefit from:
a well-controlled distribution of the brand without spending the money to construct and operate the franchise.
Line, line-and-staff, matrix, and network all refer to__.
forms of organizational structure
There are many reasons why entrepreneurs start business. Mike Boyle likely started MBSC because ___.
he had a passion for the industry
Planning for production
involves three phases to convert an idea that meets customer needs to an actual good or service. (Once research and development identifies an idea that meets customer needs, production planning involves three additional steps that are used to convert the idea to an actual good or service: design planning, facilities planning, and operational planning.)
Corporate culture
it refers to the traditions, heroes, informal methods of interacting, giving of recognition and other values of a firm and can be strong and used to bind members of the organization
Routing
of materials is the sequence of workstations that the materials will follow in the production process.
Inventory control
the process of managing inventories in such a way as to minimize inventory costs, including both holding costs and potential stock-out costs
MBSC has noticed several new trends in strength and conditioning. Often MSBC has implemented the trend before clients even have a chance to ask about it. This demonstrates which advantage of small business?
Ability to adapt to change (its an advantage of small businesses and can be illustrated by offering a new trend or product quickly without needing approval from anyone else)
If a city is considering building a new city office complex, it may appoint a(n) __ to research possible locations for the offices within the city, then to present their findings to the city manager for review and presentation to the city council. The committee would be disbanded after its assignment has been completed.
Ad hoc committee ("Advisory committee" is the umbrella designation for all of the committees and task forces that an organization may create to research a problem or proposal. An ad hoc is the specific type of committee that would be appointed)
To build a business for the future requires the ability to think in abstract terms and to see "the big picture" to keep everyone on track toward fulfilling it. This best describes which of the following management skills?
Conceptual skills (Top-level managers particularly need this to see the "big picture" and help keep everyone on course for achieving the firm's long-term strategic goals)
As a franchise operation, Camp Bow Wow requires consistency across locations, which calls most strongly for which of the following management functions?
Controling (It requires setting standards (for franchisees) that help maintain consistency across all locations, measuring actual performance, and taking corrective action when actual performance doesn't meet standards)
After Ford has recognized a trend that they would like to implement into a vehicle, they engage in ___, the development of a plan for converting an idea into an actual product.
Design planning
Vehicle, they engage in __, the development of a plan for converting an idea into an actual product.
Design planning (the development of a plan for converting an idea into an actual product or service)
Heidi Granahl brings a personal approach to managerial decision making and problem solving. In which of the following stages would she employ brainstorming with employees to address an issue?
Generating alternative During this stage, a manager may brainstorm, ask employees or customers for solutions, use trial-and-error, or try other tactics to generate potential alternatives for addressing the situation.
An organization is a formal structure consisting of interrelated positions. What is the name given to a group created within that organization to accomplish goals that may or may not be relevant to the organization?
Informal group
Manufacturing in the United States has dropped significantly, however the cost of manufacturing has decreased. Which of the following can be attributed to the increase in manufacturing productivity in the United States?
Innovation and skilled workers
