Good Luck :)

Before seeing the physician, patients should not have to wait longer than

15 to 20 minutes

which of the following is the best description of a nullipara.?

a woman who never gave birth to a live child

A court mandate to bring a portion of the medical record to court is called a. Respondeat superior b. res ipsa loquitur c. subpoena duces tecum d. res judicata e. caveat emptor

c.

A dying patient tells the medical assistant that if she survives, she will give the rest of her life to caring for children. What stage of Kubler-Ross's model of grief is the patient currently in? a. Denial b. Acceptance c. Bargaining d. Anger e. Detachment

c.

A medical assistant is providing instruction on care of sutures to a young mother whose child has been injured in a fall. She is distracted and tells the medical assistant that she and her child have not eaten for two days because their public aid check is late. Which of the hierarchy of needs is preventing this mother from considering the patient teaching that is being presented to her? a. Self-esteem b. Safety and security c. Physiological needs d. Love and belonging e. Self-actualization

c.

A patient who is instructed to take 10 mL of a medication would be able to use which of the following household equivalents? a. 1/2 pint b. 1/2 teaspoon c. 2 teaspoons d. 2 tablespoons e. 60 drops

c.

A patient with cryptorchidism (hidden testicles), balantitis (inflammationof the glans penis), or hematuria (condition of blood in the urine) would likely see a/an a. epidemiologist b. pulmonologist c. urologist d. gynecologist e. hematologist

c.

A terminally I'll patient says that he is angry and feels that his illness could have been treated successfully by a "better doctor." Which of the following would be an appropriate response to this comment? a. Say "Nonsense, the doctor is wonderful!" b. Say nothing, but call an attorney c. Say "I understand that you are angry right now." d. Nod in agreement and say nothing. e. Tell the patient that you will speak to the doctor

c.

Draping is done primarily for: a. Convenience of the doctor b. Keeping the patient warm c. Patient privacy d. Convenience of the medical assistant e. Facilitating the specific exam

c.

For tickler files to work effectively, it must be a. Kept in file folders b. Located in a secure area c. Checked frequently d. Organized into weekly files e. Kept in a separate area of the office

c.

How frequently should the medical assistant renew on-call repair service contracts? a. Every three months b. Every six months c. Every year d. Every two years e. Every five years

c.

How often should the policy and procedures manual be updated? a. Every month b. Every six months c. Every year d. Every two years e. Every five years

c.

In an infant, you should check the pulse in which of the following arteries in an emergency situation? a. Carotid b. Radial c. Brachial d. Femoral e. Temporal

c.

In order for a case of negligence to be valid, all of the "four Ds" must be present EXCEPT a. A duty must be owed b. A duty must be breeched c. A desire to harm must exist d. Damage must have occurred e. Damage must be directly related to act

c.

Myelomeningocele means a. Swelling of the brain b. Hardening of the bone marrow c. Herniation of the spinal cord and covering on the spinal cord d. Formation of brain and spinal cord e. Drooping of the testicles and scrotum

c.

Normal respiratory rate for an adult is a. 8-12 breaths per minute b. 8-16 breaths per minute c. 12-20 breaths per minute d. 12-26 breaths per minute e. 20-26 breaths per minute

c.

Pathogens that thrive in the presence of oxygen are called a. Microorganisms b. Spores c. Aerobes d. Anaerobes e. Protists

c.

Prior to administration of a local anesthesia, the MA should a. Administer a test dose to make sure the patient does not have an allergic reaction b. Ask the patient what local anesthesia they have had in the past & use the same medication c. Carefully take an allergy history from the patient prior to the procedure d. Make sure that the patient has brought someone along to drive them home after the procedure e. Look in the patient's chart to see if the patient has had a minor surgery procedure done prior

c.

Referrals to outside physicians or specialists must be entered into the a. Appointment calendar b. Data entry c. Medical records d. Claim report e. Tickler file

c.

Sarcasm, repression, and denial are examples of which psychological mechanism used to deal with stressful situations? a. Grief b. Unconscious mind c. Defense mechanisms d. Ego e. Self-actualization

c.

The major site where carbohydrates are broken down is the a. Colon b. Stomach c. Mouth d. Large intestine e. Small intestine

c.

The medical assistant draws blood for a patient's pregnancy test and she leaves the office. Later that day, the laboratory delivered the results and they are positive. The medical assistant phones the patient to give her the news but she is not at home. Which of the following actions should the medical assistant take? a. Send her a follow-up appointment card b. Leave the good news on her home answering machine c. Leave a name and number and ask her to call the office d. Try to remember to call her back later in the day e. Tell her to come back to the office

c.

The most important thing to do to prevent transfer of infectious material is: a. Use biohazard bags b. Dispose of sharps in a rigid container c. Wash your hands d. Disinfect patient care equipment between uses e. Wear gloves when exposed to body fluids

c.

The physician can determine the care of a patient in all of the following situations EXCEPT when a. The patient does not pay the bills b. The patient is noncompliant with treatment recommendations c. The patient uses abusive language with staff d. The patient misses repeated appointments e. The patient states that she is seeing another doctor

c.

The prefix meaning "beyond" is a. mal- b. ambi- c. meta- d. retro- e. multi-

c.

The recorded financial transactions in a bookkeeping or accounting system are called a. Ledger (record of charges, payments, & adjustments for individual patients or families) b. Superbill (combination charge slip, statement, & insurance reporting form) c. Posting (the process of copying or recording an amount from one record, such as a journal, onto another record, such as a ledger or from a day sheet onto a ledger card.) d. Trial balance (method of checking the accuracy of accounts which should be done once a month) e. Deductions

c.

The word root for "tumor" is A. onc/o B. -oma C. onc D. carcin/o E. carcin

c.

To be prepared for an office emergency, the MA should a. Keep policies for emergencies nearby for reference. b. Ask a more experienced person in the office to handle any emergency. c. Review the office policies & be aware of location of emergency supplies d. Call 911 immediately e. Make a list of emergency phone number to place close to the telephone.

c.

Wearing a mask, gown, and gloves when working with a patient is an example of using: a. Barrier method b. Standard precautions c. Personal protective equipment d. Body substance isolation e. Surgical asepsis

c.

Which of the following body systems is responsible for hearing? a. Skeletal b. Endocrine c. Nervous d. Integumentary e. Respiratory

c.

Which of the following formed elements is responsible for blood clotting? a. Erythrocytes b. Leukocytes c. Thrombocytes d. Neutrophils e. Eosinophils

c.

Which of the following is NOT a purpose of the medical record? a. Research tool b. Communication tool for health care team c. Verification record of physician skill level d. Legal record e. Personal record of health treatment

c.

Which of the following methods is used to correct a written error in patient documentation? a. Cover the error with correction fluid b. Try to write over the error c. Draw a singe line through the error and make the correction above the error d. Use red ink to write the correction in the margin e. Rewrite the process note

c.

Which of the following phrases describes the amount of evidence required to convict in a civil case? a. Evidence beyond a reasonable doubt b. 100 percent of proof c. A preponderance d. Evidence beyond the shadow of a doubt e. Only minimum evidence

c.

Which of the following specialists would treat ARDS (adult respiratory distress syndrome), SOB (shortness of breath), and COPD (chronic obstructive pulmonary disease)? a. Nephrologist b. Gastroenterologist c. Pulmonologist d. Cardiologist e. Hospitalist

c.

Which of the following terms refers to blood in the urine? a. Hematemesis b. Uremia c. Hematuria d. Anemia e. Enuresis

c.

Which of the following would NOT be an unintentional tort when done by a medical assistant? a. Giving the wrong medicine in an injection b. Improperly cleaning a surgical site c. Showing photos of a surgery without patient consent d. Not drawing a blood test the physician ordered e. Suturing a laceration for a patient

c.

Which region is referred to when charting a notation about the area near the navel? a. Suprapubic b. Epigastric c. Umbilical d. Hypochondriac e. Lumbar

c.

Your coworker tells you that her next-door neighbor has just come in for a health exam. She asks you to give her the health history form to review it. Which of the following actions is appropriate? a. Give her the record to review b. Tell the office manager c. Remind her that the patient record is protected health information d. Ask the patient if you can show her the record e. Leave the chart on the work desk so she can read it after you leave

c.

In a letter written in block format, the salutation ("Dear" in combination with a name or a title) is followed by a: a. comma b. dash c. colon d. period e. semicolon

c. ( Dear Ms. Kelly: )

A fomite is a. An animal or insect that can transmit disease b. A method of removing pathogens used on objects c. An inanimate object that can harbor pathogens d. A sexually transmitted disease e. A method of sanitization used on objects that cannot be scrubbed

c. (...such as the exam table, blood pressure cuff, or stethoscope. A "vector" is an animal or insect that can transmit disease (a.)

Account aging receivable: a. Means that the physician must collect the receivable on time. b. Is not necessary in a single-physician office. c. Is a tool to show the status of each amount. d. Involves writing off accounts that are over one year past due. e. Involves writing off accounts that are over five years past due.

c. (Account aging is the method of identifying how long an account is overdue)

A viral infection a. Cannot be transmitted by droplets b. Will always resolve in 7 to 10 days c. Does not respond to antibiotic treatment d. Causes tuberculosis e. Can always be prevented by vaccination

c. (Antibiotics are not used for viral infections unless there is a secondary bacterial infections)

Which of the following medications would most likely NOT be ordered for a 52-year-old postmenopausal woman? a. Premarin b. Provera c. Aricept d. Calcium citrate e. Multivitamin

c. (Aricept is administered for mild to moderate Alzheimer's disease, which you would not expect to be ordered. a. & b. are Female Hormones)

Which postal class would the medical assistant use to send a monthly newsletter to all patients in the practice? a. Third-class b. First-class c. Second-class d. Bulk mail e. Priority mail

c. (Authorized newsletters and periodicals ship via second-class mail) (Third-class which is also the same as Bulk mail includes books, catalogs, & other printed material weighing less than 16 oz. First-class includes correspondence, billing statements, & other letters weighing 13 oz or less. Priority mail may be used for items weighing more than 13 oz which allows them to arrive more quickly)

The FIRST thing a MA should do when coming across an adult who is not responsive is a. Give two rescue breaths & then start chest compressions b. Roll the person onto the left side, keeping the neck & body in alignment c. Check for a carotid pulse on the side closest to the assistant d. Look into the mouth to see if there is an object obstructing the airway e. Reposition the airway & check again for spontaneous respirations

c. (CAB = Circulation, Airway, Breathing, the 1st step of cardiopulmonary resuscitation is to check for the pulse)

The body of an email communication should a. Provide all available background information on the topic b. Be written in italic using bold and color for emphasis c. Be brief and to the point d. Be written in capital letters e. Be written without any capital letter

c. (Email has to be short and to the point; it is set up to be read quickly)

Referrals are given to which of the following patients? a. All patients who need to see a specialist b. PPO insurance patients who need to see a specialist c. HMO insurance patients who need to see a specialist d. Only POS insurance patients who need to see a specialist e Uninsured patients who need to see a specialist

c. (HMO insurance requires a referral to see a specialist)

Which of the following is NOT a true statement regarding tuberculin testing? a. A small amount of tubercle bacillus is administered intradermally. b. The results are read in 48-72 hours. c. Induration is a positive indicator of disease. d. A person who has been vaccinated with BCG will test positive. e. Follow-up testing for a positive test includes chest x-ray.

c. (Induration is an indication of TB exposure but not necessarily disease; follow-up testing is necessary for diagnosis)

Lyme disease, if untreated, can progress into a/an: a. Viral infection b. Contagious disease c. Chronic infection d. Acute infection e. Nonpathogenic condition

c. (Lyme disease is a bacterial disease that initially causes a rash with a characteristic bull's eye and flu symptoms. If symptoms are mild, the infection may be missed & not treated with antibiotic therapy. It then continues as a chronic infection & effects the musculoskeletal & nervous systems)

To respect the patient's privacy while obtaining information about her history, you should a. Ask the patient to fill out a form rather than asking the questions in an interview b. Ask the patient to specify people who can give information about her c. Take the patient to a quiet and private area to obtain the history d. Let the doctor ask any questions that you feel the patient may be sensitive about e. Inform the patient that she is not required to answer any questions that she does not want to

c. (Questions should be asked in person so that the answers can be clarified)

You should suspect that a patient might possibly be having a heart attack if she is complaining of a. Blurred or double vision b. Severe headache c. Pain in the shoulder or jaw d. Difficulty understanding spoken words e. Weakness on one side of the body

c. (Referred pain form a heart attack can be experienced in the back, shoulder, arms, jaw, & abdomen) Disturbance in vision, headache, difficulty in speaking or understanding spoken words & weakness on one side of the body are all signs of neurological problems.

To screen for hearing acuity or bone conduction of sound, the MA would use a/an a. Otoscope b. Ophthalmoscope c. Tuning fork d. Snellen test e. Reflex hammer

c. (Results can lead to further testing for the pt. The tuning fork is struck on the palm of the hand of the practitioner, which causes it to vibrate. The tuning fork emits a low frequency sound & vibration that can be felt & heard by the pt.)

The process used to wash and remove tissue from medical instruments is called a. Asepsis b. Disinfection c. Sanitization d. Sterilization e. Boiling

c. (Sanitization is the process of using soap & water scrubbing to remove blood & tissue. Asepsis is the absence of disease. Disinfection is the process of removing pathogens from objects. Sterilization is the absence of all living forms. Boiling is a method of disinfection but cannot kill spores)

Which of the following is NOT a normal vein for phlebotomy? a. Cubital vein b. Brachial vein c. Hepatic vein d. Cephalic vein e. Basilic vein

c. (The hepatic vein is a large, deep vessel responsible for draining the digestive tract and liver. The median cubital vein is the most common vein utilized for venipuncture)

The claim form that is accepted by most insurance carriers is a/an a. Claim register b. Superbill c. CMS-1500 d. Diagnosis codes e. Modifiers

c. (This form is prepared using words and CPT codes for procedures performed and ICD-9-CM or ICD-10-CM codes for diagnosis)

Examples of a bandage include a. Steri-strips b. Telfa c. Tubular gauze d. 4x4 gauze e. Clear IV site

c. (Tubular gauze is a bandage that is placed over areas that are hard to bandage. All other examples are dressings)

Which one of the following diseases is confirmed by a positive VDRL and RPR? a. Hepatitis b. Mononucleosis c. Syphilis d. Rheumatoid arthritis e. Systemic lupus erythematosus

c. (Venereal Disease Research Laboratory (VDRL) and Rapid Plasma Regain (RPR) are both serological tests that detect syphilis. Hepatitis (a.) detection utilizes a serological test. Mononucleosis (b.) testing detects the heterophil antibody within 6-10 days of the disease. Rheumatoid arthritis (d.) can be detected by testing for rheumatoid factor. Systemic lupus (e.) diagnosis requires antinucleotide antibody)

Which of the following terms is defined as the concentration at which a substance in the blood, not normally excreted by the kidney, begins to appear in the urine? a. Supernatant b. Refractive index c. Renal threshold d. Micturition e. Aliquot

c. (When circulating substances such as glucose rise to an unhealthy level, the body will attempt to expel the excess via the kidneys. The renal threshold of glucose is 160-180 mg/dl. Glucose found in the urine can be associated with diabetes mellitus or pancreatic pathology)

The term "debit" means a. total b. subject c. charge d. subtotal e. priority mail

c. (a debit is an amount usually representing things acquired for the intended use or benefit of a business. a debit is also called a charge; debits are incurred when the practice pays for something, such as medical supplies)

Which of the following situations would be of least concern when involved in a sterile procedure? a. Talking over the sterile field b. A member of the sterile team having his or her hair loose c. A nonsterile person entering the room d. Adding nonsterile items to the sterile field e. A tear in the glove of a member of the sterile team

c. (a nonsterile person who enters the room but does not approach the sterile field will not interfere with the sterile field in a minor procedure)

Which of the following systems divides the patients of a practice into groups and bills each group at a different time of the month? a. Past due b. Account aging c. Cycle billing d. Wave scheduling e. Monthly billing

c. (all accounts are also divided alphabetically into groups, and each group billed at a different time. and remember that for monthly billing is usually around the 25th of every month)

Initial treatment for a sprained ankle would include: a. Application of a heating pad in 20 minute interval for the first 48 hours. b. Exercise the ankle in order to prevent stiffness. c. Application of ice in 20 minute intervals for the first 48 hours. d. Massage the ankle with pain relief ointment as needed e. Application of an air cast to the lower extremity.

c. (also along with rest & elevation of the ankle. (a) heat would only be applied after 48 hours has passed after the injury)

The portion of salary held back from payroll checks for paying government taxes is known as the: a. W-4 b. Federal Unemployment Tax Act c. Withholding d. Annual tax return e. FICA

c. (and/or for the employees' benefits) To determine the amount of money to be withheld form each paycheck, each new employee must complete a W-4 form (a.) And FICA (e) governs the Social Security System.

For a medical office to run smoothly, each employee must: a. Help write the policies and procedures manual b. Know where the policies and procedures manual is kept c. Read the polices and procedures manual d. Give patients copies of the polices and procedures manual e. Have a personal copy of the policy and procedures manual

c. (it's not necessary to give the patients the manual and it's not necessary for each employee to have a copy of the manual)

A system used in emergency centers but not used in private practices is: a. modified-waved scheduling b. double-booking scheduling c. open-hours scheduling d. cluster scheduling e. time-specified scheduling

c. (open hours is when patients come in at their own convenience)

When requesting payment from a patient who arrives at check-in for an office visit, which of the following statements would be most appropriate? a. "You have a copayment of $10, and we can talk about that when you check out." b. "You have a copayment of $10. Would you like to sent that in?" c. "You have a copayment of $10. How would you like to pay that?" d. "Do you know if you have a copayment?" e. "Your doctor will tell you how much you owe during the visit."

c. (patients are expected to pay at each visit. By collecting payment before the provider sees the patient, the medical office enhances its ability to collect expected copayment)

Which of the following is the most secure way to mail something through the United States Postal Service? a. Certified mail b. Insured mail c. Registered mail d. First-class mail e. Priority mail

c. (registered mail is the most secure service offered by the post office. It provides coverage for valuable item and is controlled from the point of mailing to the point of delivery)

Emergency treatment for a second-degree burn would include a. Bandaging tightly b. Breaking any blisters seen c. Applying a clean, cool, wet cloth to the area d. Scrubbing the site with antiseptic soap e. Applying an emollient cream

c. (the goal of emergency treatment is to stop the burning in the skin. By cooling the area, the heat is dissipated (disappears). A cool cloth will also decrease pain. Care needs to be taken to not break the blisters (b.) and to maintain the skin integrity to prevent infection (d.) A bandage, if necessary, should be applied loosely (a.). The physician may order silver sulfadiazine cream which has bacteriostatic properties after the burn has been assessed (e.)

After drying and removing packs from the autoclave, the FIRST thing that you should do is a. Place the newly sterilized packs under the older ones in the storage area b. Discard all outdated packs c. Check the indicators to make sure it has changed color d. Mark packs with your initials and the date sterilized e. Seal in a plastic bag to ensure sterility

c. (the packs should already be marked before being put in the autoclave (d.). Once a pack is sterilized, it's sterile for 28 days)

Which of the following is NOT a proper procedure for performing the Multistix 10 reagent strip test? a. Immediately recap the testing strip bottle. b. Do not touch the strip with your fingers. c. Hold the strip in a vertical position. d. Completely immerse the strip in the specimen. e. Discolored strips should be discarded.

c. (the reagent strips should be held horizontally to avoid chemical reagents from each testing pad from mixing. This may cause aberrant color changes and give questionable results. Holding the strip vertically will also allow urine to to drip onto the medical assistant's hand)

The dimensions of the envelope most frequently used in office correspondence are: a. 4 inches x 9 inches b. 3 1/2 inches x 8 1/2 inches c. 4 1/8 inches x 9 1/2 inches d. 5 1/2 inches x 9 1/2 inches e. 10 1/2 inches x 10 1/2 inches

c. (the standard size business envelope is No. 10, which is c. in inches)

A medical assistant is giving a DPT (diphtheria, pertussis, tetanus) injection to a six-month-old infant. The assistant would give the injection at which of the following sites? a. Upper outer quadrant of the gluteus muscle b. Deltoid muscle c. Vastus lateralis d. Subcutaneous tissue of the thigh e. Gluteus medius

c. (this is best for an infant who is still not walking, so until them the gluteus muscle is not allowed. This vaccine needs to be given in the muscle so the SubQ route is not acceptable)

Which of the following blood types can give to all other blood types? a. Type A b. Type B c. Type O d. Type AB e. Type ABO

c. (universal donor)

The patient pays a copayment a. After seeing the physician b. Upon receiving a bill from the medical office c. Before being seen by the physician d. In advance of the visit to the medical office e. While in the exam room

c. (when the pt checks in, unless other arrangements have been made prior to the appointment)

When a patient cancels his or her appointment or merely does not show up, the correct course of action is to

call the patient and try to reschedule for another time; document the missed appointment in the patient record and in the appointment book or database

Which of the following organisms causes yeast infection? aspergillus candida escherichia staphylococcus streptococcus

candida

which of the following is a disposable glass or plastic tube used for hematocrit determination.?

capillary tube

an agreement in which the health care provider is paid a fixed amount for each person in a specific contract within the practice, regardless of service provided, is called.?

capitation

Which of these laws or organization developed rules regarding the proper handling of blood products and other infectious material such as wearing gloves, gowns, and goggles? controlled substance act of 1970 center for disease control and prevention occupational safety and health administration universal precautions food and drug administration

center for disease control and prevention

Which type of mail should be used when proof is needed that patient received a letter sent by physician's office? certificate of mailing registered mail certified mail media mail standard mail A

certified mail

the legal term for an employer's responsibility for the acts of an employee is.?

chain of custody

Which of the following would be an example of an accounts receivable? charges for a pt.'s office visit charges from the electric company payment made for the maintenance of the computer charges for a new ink cartridge for the printer payment made to the maintenance person

charges for a pt.'s office visit

Sensitivity testing in Microbiology is performed to

check for antibiotic sensititvity to the bacteria found in the specimen

after drying and removing packs from the autoclave, the FIRST thing that you should do is.?

check the indicators to make sure it has changed color

For a tickler file to work effectively, it must be.?

checked frequently

Cold sterilization is achieved through the use of

chemicals

which of the following terms means "excision of the gallbladder.?

cholecystectomy

which of the following terms would describe an infestation of gallstones.?

cholelithiasis

lyme disease, if untreated, can progress into a/an.?

chronic infection

When performing skin preparation before a surgical procedure, the antiseptic solution or soap should be applied starting at the incision site and using a motion that is

circular starting from the incision area to the outside edges of the area

which of the following is NOT considered proper patient instruction for obtaining a clean-catch midstream urine specimen.?

clean the urinary meatus from back to front

the order of procedure in preparing the skin for surgery is.?

cleanse,shave,rinse,apply,antiseptic,drape

CLIA is the abbreviation for?

clinical lab improvement act

Medical records are classified as closed, open, or miscellaneous incomplete, active, or closed closed, active, or inactive incomplete, inactive, or active

closed, active, or inactive

which of the following represents a change that ICD-10 makes to the structure of the coding format currently in use.?

codes will contain seven digits versus five

the process of converting descriptions of the disease, injuries, and procedures into numerical designations is termed.?

coding

The EOB document may include all the of the following EXCEPT.

coding updates...

When an insurance policy pays a percentage of the balance after application of the deductible, it is referred to as coordination of benefits coinsurance a co-pay the deductible the birthday rule

coinsurance

the microscope condenser is responsible for.?

collecting and concentrating light rays

the pegboard ssystem provides control over.?

collection, payments and charges

Overemphasizing a trait to make up for either a perceived or actual failing is known as

compensation.

Clean claim

complete insurance claim form that contians all the correct elements

All of the following are bookkeeping guidelines EXCEPT writing numbers legibly lining up columns of numbers when adding or subtracting checking math carefully, especially the placement of decimal points completing bookkeeping once every two weeks using blue or black ink for easier viewing

completing bookkeeping once every two weeks

according to piaget, at what development stage would a child be expected to understand the differences in size and weight of group of objects.?

concrete operations

by the age of 18-24 months, children may cry or became frightened at the sight of a MA wearing a lab coat. which psychological theory is this an example of.?

conditioning

The role of the medical assistant when checking in a patient is to explain the advantages of different types of medical insurance explain the insurance claim form confirm office coverage for the pt.'s insurance plan explain the pt.'s insurance policy explain diagnoses

confirm office coverage for the pt.'s insurance plan

after a patient has had a grand mal seizure,one would except the patient to be.?

confused and drowsy

The mucous membrane that lines the inner surface of the eyelid is called

conjunctiva

CPT level 2

consist of codes for services not covered in the CPT codes: supplies, drugs, and other reimbursable equipment

A stethoscope is required for a patient reporting which chief complaint? constipation and abdo pain numbness and tingling in his/her right hand and fingers rheumatoid arthritis a skin lesion that has increased in size in the last two months a sore throat

constipation and abdo pain

ICD 10

continents 3 to 7 alphanumeric digits

Palpating the venipuncture site

contributes to the assessment of the size and the depth of the vein

When the plaintiff is found to be in some part responsible for injury and the health care giver is NOT held responsible, it is called?

contributory risk

A hemostat is used to

control bleeding

When more than one policy pays on a claim, it is called coordination of benefits coinsurance a co-pay the deductible the birthday rule

coordination of benefits

the practice of one insurance company working with other insurance plans to determine the amount each will pay when a patient has more than one insurance plan is referred to as.?

coordination of benefits

the structure responsible for the production of progesterone to maintain the pregnancy until the placenta forms is the.?

corpus luteum

the federal government is currently offering incentives to support what aspect of implementation of EHRs.?

cost of purchase or lease of a system

the patient is having occult blood in the stool caused by a medication that he is taking. which of the following medications would you suspect.?

coumadin

Medicare part B

covers preventative services

E&M

covers services rather than actual procedures and requires specific components based on assessments and judgment; also specifies "new' or "established" Pt.

which type of procedure is frequently used for the removal of skin cancers.?

cryosurgery

Which of the following is a pointing device that notifies the user where the next letter, number, or symbol will be placed? flash drive cursor motherboard disk prompter

cursor

whichof the following systems divides the patient of a practice into groups and bills each group at a different time of the month.?

cycle billing

"Multipara" means a. Near many b. Many nearby c. Many pregnancies d. Many live births e. Many pairs

d.

A defense based on assigning portions of the responsibility for damages to both plaintiff and defendant is called a. Technical defense b. Defense of denial c. Contributory defense d. Comparative defense e. Assumed risk

d.

According to Piaget, at what developmental stage would a child be expected to understand the differences in size and weights of a group of objects? a. Sensorimotor b. Preoperational c. Formal operations d. Concrete operations e. Self-actualization

d.

All of the following are duties performed by the public health department EXCEPT a. Collecting data on communicable diseases b. Recording vital statistics of animal bites and injuries c. Predicting and managing epidemics d. managing Medicare and Medicaid e. Tracking births, deaths, and stillborns

d.

Crimes that are committed against another person or property and are punished with fines are called a. Felonies b. Misdemeanors c. Treason d. Torts e. Negligence

d.

During this period of development, young children experience the world only through what they can experience with their senses. At the early part of this stage, they may not be able to differentiate between themselves and the rest of the world. Piaget termed this period a. The preoperational stage b. The latency stage c. The stage of formal operations d. The sensorimotor stage e. Infancy

d.

Erythema (redness of the skin) may be caused by all of the following EXCEPT a. Sunburn b. Carbon monoxide poisoning c. Dermatitis d. Bile problems e. Blushing

d.

If an elderly patient refuses an antibiotic injection, but the medical assistant holds the patient down "for her own good" and gives it anyway, a. It is legal b. It is an example of assault c. It is legal, but immoral d. It is an example of battery e. It is an example of invasion of privacy

d.

In the event of large-scale act of bioterrorism, which of the following steps would NOT be an approach to be used by a medical office practice? a. Coordination and communication with local public health officials b. Providing vaccines and/or immunizations c. Knowing the signs and symptoms related to a disease outbreak d. Sending patients to the emergency room for diagnosis e. Practicing proper infection control and waste disposal of contaminated material

d.

In which of the following locations should file drawers be labeled? a. Inside the drawer b. On the side of the drawer c. In a separate listing in the tickler file d. On the outside of the drawer e. In the office database

d.

Lack of payment is usually not considered serious until after a. 120 days b. 45 days c. 60 days d. 90 days e. 30 days

d.

One state accepting the licensure requirements of another state to enable a health care worker to practice is called? a. certification b. revocation c. registration d. reciprocity e. licensure

d.

Oranges, bananas, broccoli, and tomatoes are rich sources of which of the following minerals? a. Calcium b. Vitamin C c. Vitamin K d. Potassium e. Iron

d.

The Ishihara test is used to diagnose a. Myopia b. Hyperopia c. Presbyopia (refers to changes in the vision as the eye ages & brings about the need for reading glasses) d. Color blindness e. Need for reading glasses

d.

The combination form hepat/o refers to the a. Stomach b. Intestine c. Pancreas d. Liver e. Gallbladder

d.

The correct position to place a patient who has fainted is a. Prone b. Trendelenburg c. Lithotomy d. Supine e. Fowler's

d.

The medical assistant should ensure the physician has room for which of the following each day? a. Wave scheduling b. Double booking c. Open-hours booking d. Emergency booking e. Pharmaceutical booking

d.

The term "carcinogenic" means a. Formation of tumors b. Pertaining to tumors c. Causation of cancer d. Pertaining to the formation of cancer e. Study of tumors

d.

To remove sutures, the MA should have a tray with instruments that should include a. Kelly hemostat b. Mayo scissors c. Senn retractor d. Littauer scissors e. Bandage scissors

d.

When checking supplies in the office, the MA notices that the hemostats in the cupboard were autoclaved 28 days ago. The MA would... a. Check to see if the packages are intact & without damage b. Count to see if there are enough available for the amount of expected procedures c. Place the packages back in the autoclave & run the appropriate cycle to re-sterilize using the autoclave d. Unwrap & repackage items and run through the appropriate cycle to sterilize using the autoclave e. Re-date the packages for an additional 28 days

d.

When there is an unidentified clear liquid on the floor of the exam after a patient has left the room, the MA should a. Go and ask the patient if they are aware of what the liquid is b. Clean up the spill with a disposable paper towel and place in the biohazard garbage c. Put up a wet floor sign and ask a housekeeper to clean up the area d. Put on disposable gloves and clean up with a paper towel and put in the biohazard garbage e. Put on sterile gloves and clean up the spill with disposable paper towels

d.

Which item should a patient on a low-sodium diet select for a snack? a. Jumbo dill pickle b. Ham sandwich c. Cornflakes and whole milk d. Banana e. Baked pretzel sticks

d.

Which mineral helps prevent dental cavities? a. Calcium b. Potassium c. Iron d. Fluoride e. Iodine

d.

Which of the following anatomical locations contains the patella? a. Arm b. Foot c. Torso d. Leg e. Head

d.

Which of the following choices describes time-specified scheduling? a. Patients arrive at the top of the hour b. Appointments are double booked c. One appointment is made for every hour d. Patients are scheduled all day long at regular specified intervals e. Patients are seen on a first-come, first-seen basis

d.

Which of the following is NOT a good source of calcium? a. Milk b. Sardines c. Canned salmon d. Cauliflower e. Cheese

d.

Which of the following is the pacemaker for the heart? a. Bundle of His b. AV node c. Bundle branch d. SA node e. Purkinje fibers

d.

Which of the following items is a collection of records created and stored on a computer? a. Scanner b. Internet c. Cursor d. Database e. Hard copy

d.

Which of the following patients CANNOT consent to his/her own care? a. A married 17-year-old female needing cough syrup b. An unmarried 18-year-old needing birth control pills c. A 17-year-old Marine needing acne medicine d. A 17-year-old with a 6-inch laceration of the leg e. A confused 83-year-old with no guardian who wants a tummy tuck

d.

Which of the following terms would describe an infestation of gallstones? a. Choleystitis b. Cholecystosis c. Cholecystolithiasis d. Cholelithiasis e. Cholecystectomy

d.

Which of the following thought leaders in the field of psychology believed that repressed memories created emotional conflict and possible mental disorders later in life? a. Elisabeth Kubler-Ross b. Jean Piaget c. Erick Erickson d. Sigmund Freud e. Abraham Maslow

d.

Which of the following waves represents relaxation of ventricles? a. P wave b. Q wave c. QRS wave d. T wave e. U wave

d.

Which type of fracture is a bone that is broken into pieces? a. Compound b. Pathological c. Impacted d. Comminuted e. Open

d.

What is the maximum time allotted for a collected blood sample to sit in a serum separator tube before being centrifuged? a. 1 minute b. 5 minute c. 15 minutes d. 30 minutes e. 60 minutes

d. (Commonly called the SST (Serum Separator Tube), the red/grey tubes & the gold Hemogard closure tubes contain a clot activator & separation gel. After inverting the tube five times, the clot activator shortens the time required for the formation of a clot. The separation gel in the bottom of the tube changes viscosity & will migrate up & form a barrier between the serum & blood cells)

Which of the following is NOT considered proper patient instruction for obtaining a clean-catch mid-stream urine specimen? a. Have the patient remove undergarments b. Make sure not to touch the inside of the container c. Continue to hold the labia apart and void small amount into the toilet d. Clean the urinary meatus from back to front e. The specimen container should not touch any part of the body

d. (From FRONT to BACK! this question is easy to miss and misread...)

If your patient is being treated for a severe upper respiratory infection, which of the following medications would you NOT expect to see ordered? a. Amoxicillin b. Albuterol c. Robitussin d. Hydrochlorothizide e. Cipro

d. (This is a diuretic) Cipro & Amoxicillin are both antibiotics. Robitussin is an antitussive. Albuterol is a bronchodilator.

Cycle billing is a system of billing a. Completed every fourth month b. Done by computer c. Completed by the first of the month d. In which accounts are divided alphabetically for billing purpose e. Completed by the 25th of the month

d. (all accounts are divided alphabetically into groups, with each group billed at a different time.) (and A monthly billing system is mailed out by the 25th of the month in order to receive payment on the 1st of the month (C &E))

Which of the following does NOT refer to a managed care organization model? a. Integrated delivery system b. Health maintenance organization c. Preferred provider organization d. Double-entry system e. Utilization review organizaton

d. (because a double-entry system is a bookkeeping system. This means the patient's account is debited & the appropriate account for the practice is credited)

It would be appropriate to send which of the following to a patient via email? a. Diagnosis b. Lab test results c. Follow-up information d. Appointment request e. List of medications

d. (because this information is not confidential)

In written communication, no matter what form is used, the most important issue to take into consideration is a. Lack of body language b. The speed of the document transmitted c. Formatting d. Legal and ethical issues e. Grammer

d. (such as letters, memos, and email, must take into consideration legal & ethical issues)

First-class mail is classified as a. Only postcards b. Newspapers only c. Items weighing 13 ounces or more d. Item weighing 13 ounces or less e. All bulk mail

d. (the US postal service defines this)

The federal government offered incentives to support what aspect of implementation of EHRs? a. System selection among vendors b. Planning for EHR implementation c. Staffing and staff training d. Cost of purchase or lease of a system e. Patient use of a system

d. (the federal government implemented a "meaningful use" program that reimbursed medical offices for some costs related to implementation of EHRs)

Urine or serum pregnancy tests are utilized to detect the presence of which of the following? a. Antidiuretic hormone (ADH) b. Human growth hormone (hGH) c. Heterphile antibody d. Human chorionic gonadotropin hormone (hCG) e. Phenylketonuria

d. (this hormone is produced by the placenta & presents in the urine during pregnancy. After implantation of the fertilized egg in the uterus, the hCG levels in serum double every few days. This occurs about 7 weeks and then begins to decline. Pregnancy test can detect the presence of hCG as early as 1 week after implantation or 4 to 5 days before a missed menstrual period)

A "blind" weight is done on a patient by a. Not writing the weight on the patient's chart b. Asking the patient to weigh themselves at home & report it when they come to the office c. Weighing the patient in the wheelchair & then subtracting the weight of the chair d. Shielding the readout so the patient is not aware of what the reading is e. Taking the weight at the appointment

d. (this is done when you do not want the patient to know exactly what their weight is. This may be done if the patient is anorexic or overly concerned about weight gain during pregnancy so that the patient will not decrease their intake due to an increase in weight according to the scale)

When performing a surgical hand scrub, make sure to: a. Wash for 60 seconds b. Hold fingers lower than the wrists c. Dry hands with paper toweling d. Hold fingers higher than the elbows e. Dry hands before turning off the water faucet

d. (this is opposite of what you would do for a Medical Hand Wash. (a) would be good for aseptic technique, not surgical. (C) you should dry your hands with a sterile towel for surgical technique)

Which of the following terms refers to the actual daily recording of the accounts or business transactions of the medical office? a. Day sheets b. Charges c. Account receivable d. Bookkeeping e. Pegboard

d. (this is the major part of the accounting process. A day sheet is used to list or post each day's charges, payments, credits, and adjustments. Charges are the fees for services rendered. Accounts receivable is the amount owed to a business for services or goods supplied. A pegboard system consists of day sheets, ledger cards, charge slips, and receipt forms.)

When the medical assistant makes an appointment, to ensure the MA has the correct information, they should: a. say "Thank you" before hanging up b. tell the caller to "Have a nice day" c. ask the caller to repeat the information d. repeat the name and phone number back to the caller e. say "Good-bye" and hang up

d. (this will help reduce errors)

Which of the following is a CLIA-waived (low-complexity) test? a. Microscopic examination of urine b. Gram stain c. Blood chemistry d. Pregnancy test e. Pap smear

d. (waived test have been approved by the FDA for home use or are simple lab exams & procedures that have insignificant risk of error. Pregnancy test are low complexity tests that can be performed in a clinical laboratory or by a patient at home)

Which of the following is NOT a true statement about workers' compensation? a. A qualifying illness or injury originates on the job. b. An illness or injury unrelated to one's job cannot be seen under workers' compensation insurance. c. Short-term, long-term, or permanent disability benefits may apply. d. The individual with a qualifying illness or injury can go to the doctor of his/her choice. e. The individual with a qualifying illness or injury receives no bills for medical expenses specifically related to the illness or injury.

d. (when a report is made to the employer, the employer directs the individual where to go for treatment. This may or may not be the individual's primary care physician)

To correctly treat an adult with a foreign body airway obstruction, the MA should first: a. Open the patients mouth and attempt to remove any foreign body that can be seen b. Lower the victim to the floor and start to perform abdominal thrusts c. With the left hand, check the pulse at the left carotid artery d. Ask the patient if he can speak e. Place your hands around the victim from behind palms against abdomen and thrust upward

d. (you should first look for the universal sign of choking: the placement of hands at the throat. You will ask the patient if he is able to speak & will not intervene if the patient is able to speak or cough. If his airway is obstructed, you should place your hands around the victim from behind & make a fist with the thumb side of the first in the space below the ribcage & above the navel. Quick, upward thrusts are made until the object is removed.)

which of the following itens is a collection of récords created and stored on a computer.?

database

a physician recommends surgery for a female patient who is found to have a mass in her breast. the patient refuses surgery, stating that she will decrease her caffeine intake and the mass will go away. what defense mechanism is the patient displaying.?

denial

according to Dr. Elizabeth Kübler-Ross's most individuals who experience the impending death of a loved one will initially experience which of the following emotions as part of the grieving process.?

denial

a fruity smell to the urine may indicate the pathological condition of.?

diabetes mellitus

the urine specimen reveals a 2+ glucose level and ketones. what could these results indicate.?

diabetes, because glucose and ketones are symptomatic of this condition

ICD-10

diagnosis codes

Excessive squeezing around a capillary puncture site will cause

dilution of the sample with tissue fluid

What is the subscription part of a prescription? directions for the pt refill information directions for the pharmacist information that is included on the medication label the DEA number

directions for the pharmacist

Which of the following is an example of a standard precaution for infection control? disinfecting the examination table after each pt. emptying the garbage can weekly recapping used needles with the two-handed method wearing heavy gloves to remove instruments from the autoclave wearing two sets of gloves when cleaning surgical instruments

disinfecting the examination table after each pt.

which type of appointment scheduling is most likely to be used for short patient visits in an office with multiple practitioners.?

double-booking

which of the following does NOT refer to a managed care organizational model.?

double-entry system

If it is necessary to move an unresponsive, adult victim quickly away from a scene unassisted, you should

drag the patient by the heels to safety

which of the following methods is used to correct an error in a patient's chart.?

draw a single line through the error and make the correction above the error

A medical assistant, made an incorrect entry into her patient's medical record. She understands that corrections in the medical record are made by

drawing a line through the text to be corrected, writing the new information above the old, dating the new entry, and signing it

according to piaget, the following behaviors would be shown by children in the sensorimotor stage of development, EXCEPT.?

drawing a picture of an apple

Which of the following agencies is responsible for enforcing the Controlled Substance Act? american medical association drug enforcement administration food and drug administration federal trade commission physicians' desk reference

drug enforcement administration

A patient with chronic obstructive pulmonary disease has difficulty breathing. What term indicates this condition? bradypnea tachypnea eupnea apnea dyspnea

dyspnea

A procedure such as a CABG (coronary artery bypass graft) or EKG is likely to be done by a/an a. neurologist b. rheumatologist c. neurologist d. urologist e. cardiologist

e.

Bones are joined to muscles by a. Ligaments (join bone to bone) b. Periosteum (protective cover on outside of a long bone) c. Cartilage d. Meninges (3 layer covering over brain&spinal cord) e. Tendons

e.

Confidential information can be disclosed in all of the following cases EXCEPT a. The patient requests the information be released b. The patient's power of attorney for health care signs a release of information c. The physician feels it is necessary for the public's welfare d. Someone is in imminent danger if the information is withheld e. The patient is mentally I'll and out of touch with reality

e.

If AC interference occurs on an EKG tracing, what is the likely cause? a. The electrodes are too tight. b. The electrodes are incorrectly placed c. One of the electrodes is not completely attached d. The patient sneezed or coughed e. There is electrical interference from within the room

e.

If the MA notices a small tear in her sterile glove during a procedure, she should: a. Put a piece of sterile tape over the hole in the glove b. Alert the physician that she is not able to assist any longer c. Ask a coworker to put on sterile gloves and take over d. Continue the procedure but do not pick up sterile objects with that hand e. Step away from the procedure and replace the gloves with new ones

e.

In a large-scale national disaster or disease outbreak, which of the following considerations should be taken into account by a medical practice office? a. Some patients will come to the office for care due to overcrowded emergency rooms. b. The practice may need to administer vaccinations or immunization to their patients. c. Open lines of communication with local public health officials & participation in a coordinated plan. d. None of the above e. All of the above

e.

Intentional misrepresentation of facts and figures is called a. Negligence (fail to perform at the reasonable standard of care) b. Slander (defamation of character through spoken words) c. defamation (of character, is malicious misrepresentation of facts to harm another) d. Libel (defamation of character through written words) e. Fraud

e.

It is a hectic day in the office and the physician is backed up in seeing patients who have been in the waiting room. Mr. Hall approaches the reception desk and pounds his fist and starts yelling that his time is valuable and that he has waited long enough. All of the following steps are appropriate ways to handle the first stages of an encounter with an angry patient EXCEPT a. Ask the patient to come into the next room and politely explain the delay and apologize b. Lower the volume and tone of your voice when speaking to Mr. Hall c. Listen to his statement, nod, and let him know that you to find it unpleasant to have delays d. Apologize and give him a coupon for free coffee in the lobby coffee shop e. Tell him that you will need to call the security guard and have him removed from the office if he does not calm down

e.

Laws that protect consumers from from harassing phone calls for collection are part of the a. Fair Credit Reporting Act b. Equal Credit Opportunity Act c. Consumer Protection Act d. Fair Labor Standards Act e. Fair Debt Collection Act

e.

The abbreviation that indicates a patient should take the medication before a meal is a. NPO b. NOS c. PRN d. PC e. AC

e.

The information entered on claims is called a. Demographic information b. Health history information c. Chief complaint d. DRG (Diagnostic Related Group assigned to the Medicare patient for an inpatient stay and used for medical billing) e. Medical information

e.

The practice of one insurance company working with other insurance plans to determine the amount each will pay when a patient has more than one insurance plan is referred to as a. capitation (insurance carrier pays a set fee per patient regardless of degree of injury or illness) b. coinsurance (requires the insured patient to pay for portion of medical bill, while the insurance carrier pays the remainder) c. third-party payment d. assignment of benefits (patient authorizes the health insurance carrier to make payment for a covered procedure directly to their Healthcare provider rather than themselves) e. coordination of benefits

e.

This disease where uric acid collects in the joint and crystallizes is called a. bursitis (an enlarged sac between joints that fills with fluid to provide extra protection to the joint) b. arthritis (inflammation of a joint causing pain and stiffnes) c. kyphosis (an exaggerated curvature to the thoracic spine) d. scoliosis (deviation of the spine to the side) e. gout

e.

Which of the following activities should be integrated in an effective electronic management system? a. Patient scheduling of appointments b. Patient billing c. Inventory use of supplies d. Medical and procedural coding e. All of the above

e.

Which of the following instruments would NOT be needed when preparing for a cyst removal? a. Scalpel b. Needle holder c. Senn retractor d. Dressing forcepts e. Speculum

e.

Which of the following should NOT be included in a job description? a. Supervisor's title b. Job duties c. Job specifications d. Job summary e. Address of office

e.

Which of the following terms refers to sewing or stitching of veins? a. Venostenosis b. Phlebosclerosis c. Vasoplasty d. Venopexy e. Pleborrhaphy

e.

Which of the following vitamins is used for clotting? a. Vitamin A b. Vitamin B6 c. Vitamin B12 d. Vitamin C e. Vitamin K

e.

Which of the following words describes bone pain? a. Chondromalacia b. Osteochondritis c. Chrondralgia d. Osteolysis e. Osteodynia

e.

Within the cell, the organelle responsible for the production of energy is the a. lysosome b. Golgi body c. Endoplasmic reticulum d. Nucleus e. Mitochondria

e.

Which of the following is descriptive of arteries? a. Thick, elastic, return blood to heart b. Thin, fragile, carry blood away from heart c. Thin, elastic, return blood to heart d. Thin, elastic, carry blood away from heart e. Thick, elastic, carry blood away from heart

e. (it's Veins that are thin, fragile, and return blood to the heart)

The unethical practice of deliberately coding a patient encounter incorrectly in order to increase reimbursement is called: a. Dirty claims b. EOB c. Bundling d. Superbilling e. Upcoding

e. (CPT codes are based on the level of service provided. When the code is manipulated to a higher level, or Upcoded, it dishonestly claims a higher level of payment due. Bundling refers to an insurance carrier's combining two or more CPT codes under one, usually less costly, "umbrella" code. Superbilling is preparing the patient encounter form, also called a superbill or charge slip.)

Which of the following medications would NOT be ordered for an elderly patient with cardiovascular disease? a. Lanoxin b. Lasix c. Potassium chloride d. Lisinopril e. Prozac

e. (Prozac is used to treat depression. Lanoxin is a cardiotonic. Lasix is a diuretic. Potassium chloride is frequently prescribed in addition to Lasix, which can deplete potassium in the body. Lisinopril is for blood pressure)

Which of the following is NOT a section of the CPT book? a. Evaluation and management b. Anesthesia c. Pathology and lab d. Surgery e. Gynecology

e. (This is not in the Current Procedural Terminology book. The seven sections are: 1. Evaluation and Management, 2. Anesthesia, 3. Surgery, 4. Radiology, Nuclear Medicine, and Diagnostic Ultrasound, 5. Pathology, 6. Laboratory, and 7. Medicine.)

A nonsterile item is accidentally added to a sterile field being prepared for the suture of a skin laceration. Once the MA discovers this, they should: a. Report it to the physician b. Remove it at once c. Leave it on the sterile field but cover it with a sterile towel d. Replace the item with a similar sterile one e. Redo the sterile field and re-sterilize any instruments

e. (You must start all over again preparing the sterile field. Any instruments that are in the sterile field must be sanitized & re-sterilized before use)

Which of the following items facilitates communication in the medical office? a. Tickler file b. Patient's medical record c. Data entry d. Appointment book e. Policies and procedures manual

e. (a tickler file is used to keep track of papers that have to be filed)

Which of the following statements is TRUE? a. A spirometer is used to measure the relative humidity of exhaled air. b. The specific gravity of urine is part of the microscopic examination of urine c. The erythrocyte sedimentation rate is a means of identifying how fast blood clots d. Hematocrit is expressed in mm/sec. e. Hemoglobin measures the oxygen-carrying capacity of blood and is expressed in g/dl.

e. (a. is a device used to measure lung capacity by tracking the volume & flow of exhaled air. (b.) specific gravity is part of the physical examination of urine. (c.) measures the times it takes for red blood cells to settle in a specimen & is expressed in millimeters per hour; elevated times are associated with inflammatory processes. (d.) is measured after centrifuging a specimen & is expressed as a percentage of red blood cells in a specimen; normal adult hematocrit values are 36-55%)

Symptoms of insulin shock include a. Fruity or acetone (nail polish remover smell or may be a sign of high levels of ketones) smell to the breath & a decreased blood sugar reading b. Tremulousness (tremors) and an elevated blood sugar reading c. Diaphoresis (sweating) & a fruity smell to the breath with an increased blood sugar reading d. Confusion, tachycardia, and an elevated blood sugar reading e. Diaphoresis, tremulousness, confusion, and decreased blood sugar reading.

e. (also comes on suddenly and includes hunger) and for Hyperglycemia or Diabetic Coma, these come on slowly & cause lethargy, thirst, rapid & weak pulse, and a fruity or acetone odor to the breath) Ketones are acids your liver makes.

When revising the polices and procedures manual, the medical assistant needs to FIRST a. Talk to fellow employees b. Chose a color for the manual c. Decide on a format d. Buy paper for the manual e. Talk to the physician

e. (always consult the physician when determining the policy and procedures of an office).

Which one of the flowing test is used to determine the best antibiotic to treat a condition? a. Blood agar b. Culturing c. Morphology d. Liquid culture medium e. Sensitivity

e. (this involves the use of the disc-infusion method. Commercially prepared discs with known concentration of various antibiotics are dropped on the surface of a solid culture medium in the Petri Plate inoculated with the pathogen. If the pathogen is "sensitive" to an antibiotic, there is a clear or kill One without bacterial growth around the disc)

All of the following documents should be shredded prior to disposal EXCEPT a. Appointment list b. Patient lab results c. Patient referral d. Photocopy of patient insurance card e. Unmarked HCFA-1500 form

e. (this is the "universal" claim form accepted by most insurance carriers)

Which of the following systems bills all accounts at the same time each month? a. Past due b. Account aging c. Cycle billing d. Wave scheduling e. Monthly billing

e. (usually around the 25th of the month. Account aging is a method used to determine how long an account is overdue. Cycle billing is when all accounts are divided alphabetically into groups, and each group billed at a different time)

Wave scheduling works best when used in which of the following types of offices? a. Urgent care b. Specialist offices c. Two-physician practices d. One-physician practices e. Large medical facilities

e. (wave scheduling works best in large facilities where there are enough personnel to give service to several patients at once)

The food guide pyramid suggests that patients plan a balanced diet by doing all of the following EXCEPT: eating more fruits eating nuts eating more carbohydrates eating whole grain foods eating more veggies

eating more carbohydrates

Which term did Freud use to describe the area of the mind that determined a person's basic identity?

ego

which of the following terms means "the process of using an instrument to record data of electrical activity of the heart.?

electrocardiography

which of the following drugs forms would be INAPPROPRIATE for an alcoholic client.?

elixir

the MA should ensure the physician has room for which of the following each day.?

emergency booking

All of the following may interfere with a therapeutic relationship between the patient and the healthcare provider EXCEPT: stress physical disabilities angry empathy mistrust

empathy

which of the following actions should the MA take to ensure disposable thermometers are ready for an exam.?

ensure the expiration dates have not passed

clearing house

entity that receives transmissions of claims, separates claims, and sends them to the correct insurance payer

Which of the following is one of the agencies that regulates the disposal of infectious waste outside the workplace? association for professionals in infection control center for disease control and prevention environmental protection agency exposure control plan department of health and human services

environmental protection agency

Which of the following terms may be defined as the science of designing equipment in a workplace to help workers reach maximum productivity and reduce fatigue and discomfort? ergonomics kinesiology physiology body mechanics etiology

ergonomics

Cognitive theory offers an approach to psychology that encourages individuals to examine their dreams errors in their thinking rational beliefs grief and loss needs and desires

errors in their thinking

which of the following statements is NOT true about a typical purchasing procedure in a medical office.?

every employee can order supplies and write a check from petty cash

how frequently should the MA renew on-call repair service contracts.?

every year

how often should the policy and procedures manual be updated.?

every year

if the physician is performing a routine bimanual pelvic exam, which of the following will the MA have avaliable.?

exam glove and water-soluble lubricant

when checking the sterile supplies in the office, the MA should.?

examine sterile packs and discard any that are damaged

All of the following are requirements for safety in the medical office EXCEPT a working fire extinguisher a working smoke alarm exits marked only in braille a written plan for exposure to blood borne pathogen safety training for all employees

exits marked only in braille

Hyperopia is

farsightedness; a vision condition in which nearby objects are blurry

Blue Cross offers which method of reimbursement?

fee for service

If a physician accepts payment from another physician solely for the referral of a patient, both are guilty of

fee splitting

which of the following is NOT a function of the liver.?

formation of insulin

if a patient has orthopnea, the MA should position them on the exam table in the.?

fowler's position

Which of the following medications should be included on a crash cart? fluocinonide (Lidex) furosemide (Lasix) pantoprazole (Protonix) pravastatin (Pravachol promazine (Prozine)

furosemide (Lasix)

The accessory organs include the gallbladder, liver, and pancreas pancreas, anus, and liver liver, mouth, and esophagus large intestine, anus, and stomach esophagus, gallbladder, and pancreas

gallbladder, liver, and pancreas

Cholelithiasis is inflammation of a joint inflammation of the stomach gallstones inflammation of the gallbladder chronic degenerative disease of the liver

gallstones

a patient's chart has the following: "patient presents with a history of GERD and colitis."which body system is being discussed.?

gastrointestinal

What is the proper technique for a patient who needs to learn to walk with a cane:

go up steps with the stronger limb first

The physician orders the medical assistant to draw a blood sample for hematology test and a chemistry test. What is the correct order of draw? lavender, then gold topped tubes green then lavender topped tubes gold then lavender topped tubes light blue then gold topped tubes yellow then gold topped tubes

gold then lavender topped tubes

the statute that protects health care givers when providing emergency care within their scope of ability is the.?

good samaritan Act

which of the following is NOT a section of the CPT book.?

gynecology

To properly measure and fit crutches for a patient, you should:

have a gap of two to three finger-widths between the underarm and the top of the crutch

to take blood pressure correctly, the medical assistant should.?

have the arm at or near the level of the heart

An AED is used to treat which of the following? CVA diabetic coma seizures heart arrhythmias stroke

heart arrhythmias

A greenish-brown urine may be indicate of

hepatitis

WHICH OF THE FOLLOWING TERMS MEANS "ABNORMAL INFLAMMATION OF THE LIVER"

hepatitis

myelomeningocele means.?

herniation of the spinal cord and covering on the spinal cord

Which of the following would be considered an example of objective clinical evidence? elevated temperature, headache, and back pain high BP, elevated temp, and swollen ankle stomach cramps, swollen ankles, and back pain headache, stomach pain, and painful ankle back pain, joint pain, and headache

high BP, elevated temp, and swollen ankle

which condition is treated with use of the DASH diet.?

high blood pressure

To ensure proper ambulation, a walker should be level with the patient's elbows hips waist wrists axillary

hips

when performing a surgical hand scrub, make sure to.?

hold fingers higher than the elbows

if your patient is being treated for a severe upper respiratory infection, which of the following medications would you NOT except to see ordered.?

hydrochlorothiazide

which of the following means "condition of excessive sweating".?

hyperhidrosis

A patient diagnosed with farsightedness has

hyperopia

why would a claim be denied

incorrect code; service not covered; mission information; no preauth was done

Medicare is a federally funded entitlement insurance program for.?

individuals age 65 and older who are retired and recieve social security benefits.

which of the following is NOT a true statement regarding tuberculin testing.?

induration is a positive indicator of disease

Tendonitis is a(n) broken bone inflammation of the tendon injury to a muscle progressive wasting of muscle tissue muscle pain

inflammation of the tendon

All of the following are reasons for the proper documentation of procedures performed in a medical office EXCEPT information documented in the medical record may be used to reassure an employer about the health of an employee information documented in the medical record maybe used in a court of law in the defense of a DR being sued information documented in the medical record may be used to provide information to referring DR's information documented in the medical record may be used to gather statistical information for research information documented in the medical record allows DR's to keep track of the medical treatments and care provided to a pt

information documented in the medical record may be used to reassure an employer about the health of an employee

Medicare Part B overs all of the following EXCEPT: inpatient hospital visits durable medical equipment ambulance services preventive care x-rays

inpatient hospital visits

The routine waiving of co-payments

is against federal guidelines

EOB (explanation of benefits)

is the insurance company's written explanation regarding a claim, showing what they paid and what the patient must pay (can have multiple patients on the form) . The document is sometimes accompanied by a benefits check, but it's more typical for the insurer to send payment directly to the medical provider.

When a patient is contracting or tensing the muscles without moving the involved part of the body it is known as:

isometric exercise

which of the following concerns have providers raised about the use of EHRs and the required data entry they must complete.?

it interferes with communication with the patient during an encounter.

if a elderly patient refuses an antibiotic injection, but the M,A holds the patient down "for her own good " and gives it anyway.?

it is an example of battery

whichof the followingisan accurate statement about the implementation of the new ICD-10 coding system.?

it is taking effect in October 2014

Heart sounds that are heard when the blood pressure is being measured are called the.?

korotkoff sounds

The method used to accommodate appointments for minor emergencies in the physician's office is to

leave unassigned slots in the appointment schedule

in written communication, no matter what form is used,the most important issue to take into consideration is.?

legal and ethical issues

All of the following are true about leukocytes EXCEPT leukocytes are white blood cells leukocytes fight infection leukocytes produce antibodies leukocytes are part of the circulatory system leukocytes are responsible for blood clotting

leukocytes are responsible for blood clotting

Medical sole proprietorship, partnerships, groups, and corporations are encouraged to purchase insurance policies that include benefits for medical expenses payable to individuals who are injured in the insured person's home, business, or car, without regards to the insured person's actual legal liability for the accident. This type of insurance is called

liability insurance

Which of the following terms describes written statements made to damage a individual's reputation? libel negligence battery slander bias

libel

which of the following position should the patient be in for a vaginal exam.?

lithotomy

To remove sutures, the medical assistant should have a tray with the instruments that should include.?

littauer scissors

the document that represents the wishes of an individual regarding end-of-life treatment is called a/an.?

living will

the body system primarily responsible for protection from foreign invaders is the.?

lympahatic

Which of the following terms refers to the surgical removal of a lymph node? lymphadenectomy lymphadenitis lymphadenopathy lymphadenotomy lymphectasia

lymphadenectomy

when opening and processing mail,the MA should consider which of the following items as fifth priority.?

magazine and newspapers

references for information about medications to be administered in the office should NOT be obtained from.?

magazine articles

Which type of insurance is usually purchased to cover catastrophic illness and injuries? Medicare Medicaid major medical HMOs CHAMPVA

major medical

In the absence of the employing physician, a medical assistant determines that a patient needs a prescription drug and dispenses the wrong drug from the physician's supply the performance of this totally wrongful and unlawful act is known as

malfeasance

Which of the following describes a wrong and unlawful act performed y a physician? malfeasance misfeasance feasance disfeasance

malfeasance

all of the following are duties performed by the public health department EXCEPT.?

managing Medicare and Medicaid

which hormone is NOT secreted by the anterior pituitary.?

melatonin

which of the following words is MISSPELLED.?

menstration

copayment

money owed by the insured to the provider at the time of service/ to be collected at the time of service

which of the following items is a output device.?

monitor

How often should medical assistants check the expiration dates on supplies stored in examination rooms? daily weekly monthly annually bimonthly

monthly

which of the following systems bills all accounts at the same time each month.?

monthly billing

A strain is a fracture ligament injury broken blood vessel muscle injury cartilage injury

muscle injury

The part of the pharynx that is a passageway for air only is the

nasopharynx

If the total income for one month is $17,500 and the total expenses for the same month are $15,500, the profit and loss statement would show a

net profit of $2,000

which of the following items is NOT a part of effective communication.?

noise

NEC

not else were classified

In order to be concise, a message must

not include any unnecessary information.

Which type of medical record filing system offers the most privacy? subject numerical chronological alphabetic color-coded

numerical

If a mass is felt in a patient's neck, the finding is classified as which of the following? constitutional diagnostic functional objective subjective

objective

Before scheduling an appointment with a specialist, a M,A must .?

obtain an order from the physician for the exact procedure to be performed

which of the following emergency situations should receive the first priority.?

occluded airway

Workers' Compensation insurance provides benefits for

occupational injuries

The policy section of the policy and procedures manual includes the.?

office hours

in which of the following locations should medical file drawers be labeled.?

on the autside of the drawer

When preparing a patient for an EKG, leads should be placed

on the intercostal spaces

which of the following words describes bone pain.?

osteodynia

You should suspect that a patient might possibly be having a heart attack if she is complaining of.?

pain in the shoulder or jaw

which of the following terms denotes a medication that is used to relieve symptoms but not aimed at curing.?

palliative

The inflammation of the pancreas is

pancreatitis

Which part of Medicare provides prescription? part a part b part c part d part e

part D

In which of the following parts of the patient interview should the medical assistant ask the patient about drug allergies? chief complaint family history past medical history present illness social history

past medical history

which of the following is a combining form meaning "disease".?

path/o

Draping is done primarily for.?

patient privacy

What is not required on a written prescription:

patient's date of birth

The information needed to make a return appointment for an established patient includes all of the following EXCEPT reason for the visit daytime phone number type of insurance name of patient patient's employer

patient's employer

a disadvantage of the wave scheduling system is that.?

patients become annoyed because they have appointments at the same time

The name that follows the words "Pay to the order of" on a check is the

payee

a record of all employees and their earnings, deductions, and other information is called.?

payroll register

"write-it-once" is a bookkeeping system also known as.?

pegboard

A one-write, or write-it-once, bookkeeping system is also referred to as a POMR system SOMR system balance statement system pegboard system encounter form

pegboard system

the emergency room patient report pain occurring around the navel. the provider writing the patient note may use what term to describe the location of the pain.?

periumbilical

Gloves, gowns, and face shields, or masks, are example of asepsis personal protective equipment engineering controls sterilization decontamination

personal protective equipment

Which of the following is NOT an example of biohazardous substance? synovial fluid cerebrospinal fluid pleural fluid blood and blood products perspiration

perspiration

Which of the following best represent the major areas of urinalysis?

physical, chemical, microscopic

a MA is providing instruction on care of suture to a young mother whose child has been injured in a fall. she is distracted and tells the medical assistant that she and her child have not eaten for two days because their public aid check is late. which of the hierarchy of needs is preventing this mother from considering the patient teaching that is being presented to her.?

physiological needs

To have a method of checking to see if an autoclaved item is sterile, the MA should

place indicator strips in the packs & envelopes and use autoclave tape to secure the packs.

in order to have a method of checking to see if an autoclaved item is sterile, the MA should.?

place indicator strips in the packs and envelopes and use autoclave take to ensure the packs

The procedure to follow when opening mail is to arrange mail by size place all payments from pt.'s and insurance companies on top place the most important mail on top place mail in alphabetical order place all drug samples on top to be stored in a locked cabinet as soon as possible

place the most important mail on top

The appropriate first response to a syncope episode is to

place the patient supine with legs elevated

A drug that is given sublingually is injected into the deltoid muscle placed under the tongue administered buccally injected into the muscle injected under the transdermal layer of the skin

placed under the tongue

Which suffix means " surgical repair"? opsy rrhea plasty tome lysis

plasty

POS

point of service

which of the following items facilitates communication in the medical office.?

policies and procedures manual

the prefix meaning "many" is.?

poly-

Consider the legal statement in which a person authorizes another person to act as his or her agent. The authority may be limited to the handling of specific procedures. The person to which authorization is granted is known as the

power of attorney for healthcare

Which of the following best describes the prior permission or approval needed from an insurance carrier before a patient may be treated or have a specific procedure performed by the physician? referral protocol prepayment precertification capitation

precertification

physician and other health care professionals who contract with insurance carrier to provide patient care are called.?

preferred providers

A positive result on a human chorionic gonadotropin (HCG) test in a 23-year-old woman most likely indicates which of the following conditions? anemia appendicitis diabetes mellitus hepatitis pregnancy

pregnancy

which of the following is a CLIA-waived (low complexity) test.?

pregnancy test

Medicare is a federal health insurance program for the following categories of people EXCEPT.?

preschool children

POMR is the abbreviation for

problem-oriented medical record

POMR is the abbreviation for.?

problem-oriented medical record

CPT codes are used to code diagnoses procedures symptoms illnesses allergies

procedures

the knee-chest position is used for.?

procotological exams.

medical malpractice is defined as.?

professional negligence

which combination of nutrients is MOST beneficial for wound healing.?

protein and vitamin C

If a caring family member asks about a patient's treatment, the medical assistant should

provide only information that has been authorized by the patient

which of the following medications would NOT be ordered for an elderly patient with cardiovascular disease.?

prozac

which of the following practitioners would treat patient for ADHD, PTSD, and bipolar disorder.?

psychiatrist

It is recommneded that a multipurpose ABC fire extinguisher be readily available and prominently mounted in a visible, convenient place in the medical office. All employees must be trained in the use of the fire extinguisher. The proper way to operate a fire extinguisher is to

pull the pin, aim the hose, squeeze the handle, sweep the nozzle

Which of the following refers to a combination of activities designed to ensure reliable valid test results? infection control safety education quality control standard precautions sensitivity training

quality control

The most common arterial site for obtaining an adult pulse is

radial

A positive and harmonious relationship between a patient and a medical assistant is known as

rapport.

The act of justifying unacceptable feelings, thoughts, and behaviors as tolerable behaviors is known as

rationalization.

Major functions of the large intestine is to.?

reabsorb water

which of the following actions should the MA NOT take when preparing the patient for an exam.?

reassure the patient that everything will be okay

One state accepting the licensure requirements of another state to enable a health care worker to practice is called?

reciprocity

The knee-chest position is used for examination of the

rectum

A second degree burn would appear as

red, edematous, wet, shiny or blistered

a nonsterile item is accidentally added to a sterile field being prepared for the suture of a skin laceration. once the MA discovered this,he should.?

redo the sterile field and resterilize any intruments

Once a delinquent account has been turned over to a collection agency, the physician's office should

refer all inquiries to the collection agency

To obtain confidential patient information which caller does NOT need a patient's written consent? insurance carrier lawyer pt's neighbor referring physician member of the pt's family

referring physician

which of the following is the most secure way to mail something through the United states postal service.?

registered mail

a four-year-old child who has been potty-trained for almost a year being wetting the bed. no medical basis is identified, and the parents state that the bed-wetting began soon after the birth of a sibling. the toddler probably is exhibiting what defense mechanism.?

regression

a MA is working with an obese child on a weight reduction program. when his patient loses five pounds at her follow-up appointment, he gives her a movie ticket. which psychological principle is the MA using in this case.?

reinforcement

Your coworker tells you that her next-door neighbor has just come in for a health exam. She asks you to give her the health history form to review it. Which of the following actions is appropriate?

remind her that the patient record is protected health information

when the M,A makes an appointment, to ensure he has the correct information,he should.?

repeat the name and phone number back to the caller

All of the following accommodations may be made o comply with the regulation s recommended in the Americans with Disabilities Act EXCEPT: providing ramps for easier access to buildings providing elevators in buildings having more than one level widening doorways to accommodate wheelchairs replacing stairs with elevators in all buildings placing handrails and grip bars in bathrooms

replacing stairs with elevators in all buildings

the FIRST thing a MA should do when she comes across an adult who is not breathing is.?

reposition the airway and check again for spontaneous respirations

Which of the following terms states that a physician is liable for the negligent actions of any employee working under his or her supervision? malfeasance res ipsa loquitur nonfeasance jurisprudence respondeat superior

respondeat superior

The best description for rehabilitative medicine is:

restoring or improving body function

Which of the following is the safest type of check endorsement? blank endorsement total endorsement restrictive endorsement insurance endorsement private endorsement

restrictive endorsement

to be prepared for the office emergency, the MA should.?

review the office polices and be aware of location of emergency supplies

The combing form cost/o refers to which of the following anatomic structures? bone marrow clavicle joint ligament rib

rib

the right of medication administration include all of the following EXCEPT.?

right label

When administering drugs, what is NOT one of the "rights":

right physician

when removing paper that is soiled with biohazardous waste from the exam table, the MA should do which of the following before cleaning the table with disinfectant and pulling down unused paper.?

roll the paper inward and away from the body, discard, and change gloves

the process used to wash and remove tissue from medical instruments is called.?

sanitization

Ultrasonic cleaning is a method of

sanitization for delicate instruments that cannot be scrubbed with soap and water.

a terminally ill patient says that he is angry and feels that his illness could have been treated successfully by a "better doctor" which of the following would be an appropriate response to this comment.?

say "I understand that you are angry right now ".

An organization that contracts with the government to handle and mediate insurance claims from the medical facilities, home health agencies, or providers of medical services or supplies

scal intermediary

the MOST important use of computer in the medical office is to.?

schedule appointments

Which of the following criteria is an example of the clustering style of scheduling? scheduling three patients for follow-up visits each hour throughout the workday scheduling a well-baby clinic for Tuesday mornings from 10am to 11am one morning per week and performing school physicals one morning per week leaving one morning free of appointment times for pts to walk in at their convenience scheduling two pts every 20 mins scheduling two pts at the top of every hour and one pt. at half past the hour

scheduling a well-baby clinic for Tuesday mornings from 10am to 11am one morning per week and performing school physicals one morning per week

The thin membrane that lines the eyelids and covers the white of the eye is the

sclera

A wound that does not heal as expected due to infection is said to heal by

second intention

A wound that does not heal as expected due to infection is said to heal by.?

second intention

Which postal class would the of the medical assistant use to send a monthly newsletter to all patients in the practice?

second-class

The principle of autonomy establishes a patient's right to

self-determination

Which of the following positions is more comfortable for a patient who has dyspnea dorsal recumbent lithotomy trendelenburg semi-fowler supine

semi-fowler

Banking fees will appear on a monthly statement in the form of a

service charge

The term "software" means.?

set of instructions

A marked drop in blood pressure is found with

shock

which of the following through leaders in the field of psychology believed that repressed memories created emotional conflict and possible disorder later in life.?

sigmund freud

Employment, use of tobacco and alcohol , and exercise habits are listed in which of the following sections of the patient's chart?

social history

the physical components of a computer system include all of the following EXCEPT.?

software

When responding to a hearing-impaired caller, the medical assistant should speak a little more slowly and little more loudly shout so that he or she will not have to repeat the information too many times ask to speak to a family member to be sure that the information is received correctly tell the pt that he or she will mail a response to the pt's questions as soon as possible spell out each word so that the pt can write down the information

speak a little more slowly and little more loudly

Most instruments are classified according to their function, which instrument is classified as a dilating/probing instrument?

specula

Which of the following represents the morphology of cocci bacteria?

spherical

which of the following represents the morphology of cocci bacteria.?

spherical

Which of the following procedures measures the amount of air moving into and out of the lungs? bronchoscopy intubation spirometry thoracentesis nebulizer

spirometry

Which of the following is the correct spelling of the term for an enlarged spleen? spleenamegly spleenomeglay splenamegaly splenomegaly splenomeglly

splenomegaly

if a medical assistant suspects that a patient has a fracture of an extremity, it would be appropriate for her to.?

splint the extremity from the injury to the joint about it.?

Which of the following parts of a microscope holds the slide? condenser diaphragm eyepiece objective stage

stage

the length of time in which a person can file a lawsuit is called.?

statute of limitations

if the medical assistant notices a small tear in her sterile glove during a procedure,she should.?

step away from the procedure and replace her glove with new ones

Sterile field rules include all of the following EXCEPT

sterile team members do not need to face each other

The destruction of all microorganisms is known as

sterilization

The third level of infection control is

sterilization

Which of the following terms describes complete destruction of all microorganisms? antiseptic aseptic disinfection sanitization sterilization

sterilization

the aseptic process that is aimed at removing all microorganisms, including spore,is called.?

sterilization

Torticollis or wryneck is a spasm of which muscle?

sternocleidomastoid

All of the following are common causes of breathing emergencies EXCEPT: choking obstruction strains asthma allergic reaction

strains

The most accurate definition of "defense mechanisms" in psychology is a means to bring upsetting emotions to the surface of an individuals consciousness ways to strike out in anger in difficult situations strategies individuals use to avoid difficult or painful feelings one type of mood swing experienced by individuals suffering from bipolar disorder a way for humans to avoid talking to each other

strategies individuals use to avoid difficult or painful feelings

the correct order of filling units for anise K. strong-Morse (Mrs.Adam H. Morse)is.?

strong-morse, Anise K.

the disease in which blood accumulates due to a tear in the meningeal layer is.?

subdural hematoma

When a bankruptcy notice is received in the office it is beneficial to

submit a form to the court trustee

stale claim

submitted by provider after health insurer's allowable submission time limit

A court mandate to bring a portion of the medical record to court is called.?

subponea duces tecum

which is the easiest and least expensive type of billing for a health service facility.?

superbill at time of visit

in which of the following radiographic position is the patient lying on his back.?

supine

Which device protects a computer from electrical damage? central processing unit modem surge protector motherboard cursor

surge protector

Using sterile instruments to perform a breast biopsy is an example of.?

surgical asepsis

a patient has developed antibodies to varicella(chickenpox). what part of the chain of infection has been broken in this case that would provide protection from disease.?

susceptible host

Hydrocele means inflammation of the prostate inflammation of the cerivs swelling of the testes inflammation of the testes impotence

swelling of the testes

A patient who has orthstatic hypotension should be helped from the supine position to the sitting position to prevent which of the following? defecation incontinence syncope pyrexia colic

syncope

which one of the following disease is confirmed by a positive VDRL and RPR.?

syphilis

All of the following are examples of computer hardware EXCEPT: a keyboard a printer a monitor system software a central processing unit

system software

Which of the following is the name for the blood pressure valve when the heart is contracting? mean arterial pressure systolic pressure diastolic pressure pulse pressure high heart tension

systolic pressure

which of the following is the term for "fast heartbeat" .?

tachycardia

A patient's neighbor calls, stating that she is concerned about her friend and would like to know what is wrong with the patient The medical assistant should: give just basic information because the neighbor is such a good friend to the pt. tell the neighbor that she should know better than to be prying into someone else's business tell the neighbor she needs to come into the office to discuss any information about the pt because the phone lines are not secure tactfully refuse to release any patient information without the patient's written permission ask the neighbor to accompany the pt on her next office visit

tactfully refuse to release any patient information without the patient's written permission

to respect the patient's privacy while obtaining information about her history, you should.?

take the patient to a quiet and private area to obtain the history

Which type of resume is written specifically for an advertised job? letter of recommendation targeted chronological functional cover letter

targeted

in-situ

term used to describe a cancer that has not invaded neighboring tissue

When reconciling a bank account the "outstanding checks" are those

that have not cleared the bank

All of the following statements about renewing the CMA credential are true EXCEPT the CMA credential must be renewed every five years the CMA credential may be renewed by retaking the certifying examination the CMA credential is required in order to practice in the medical assisting profession the CMA credentail may be renewed by earning continuing education units (CEU's) a current CMA credential may help in career advancement and financial compensation

the CMA credential is required in order to practice in the medical assisting profession

When both parents (married) are covered by health insurance, claims for the family are paid according to the coordination of benefits coinsurance a co-pay the deductible the birthday rule

the birthday rule

The nucleus is the control center that directs the activity of the cell a gel-like fluid in the cell a lysosome a tissue a cell membrane

the control center that directs the activity of the cell

the patient is getting an MRI and an IVP. which of the following statements regarding these test is TRUE.?

the dye used in an IVP may cause a reaction in patient who is allergic to shellfish

Which of the following incoming calls should the medical assistant transfer immediately to the physician? a new patient demanding to speak with the physician before making an apppointment the emergency room calling about admitting an established patient with chest pain the intensive care unit requesting a diet order for tomorrow on one of the physicians patients a pharmaceutical representative excited about a new discovery in medicine a patient requesting a prescription refill

the emergency room calling about admitting an established patient with chest pain

which of the following substance is a normal metabolic by-product site for infants.?

the heel is soft, and puncture will avoid injury to bones

which of the following is NOT a true statement about workers' compensation.?

the individual with a qualifying illness or injury can go the doctor of his/her choice

Who owns a patient's medial record? the pt. owns the actual paper medical record and info in contains the information in the record is owned by the pt., and the dr. or medical facility that created the record owns the paper medical record the pt.'s insurance company has ownership of the record because they are the third-party payer the medical office has the sole ownership of the paper medical records and its contents the archives of the hospital becomes the owner of the pt.'s medical record after three years

the information in the record is owned by the pt., and the dr. or medical facility that created the record owns the paper medical record

The preanalytical phase of laboratory procedures refers to

the laboratory testing phase in which tests are ordered and specimens are collected and prepared for testing

statute of limitations

the maximum time during which a legal collection suit may be rendered against a debtor

Which of the following information wold be listed on the front portion of a patient's medicare card? the name of the beneficiary and the pt.'s ID number the pt's ID number and the address of the pt's insurance company the name of the pt and the pt's current address the name of the participating Dr and his or her ID number the name and age of the pt and the expiration date of the pt's insurance

the name of the beneficiary and the pt.'s ID number

confidential information can be disclosed in all of the following cases EXCEPT.?

the patient is mentally ill and out of touch with reality

The sensory organs include all of the following EXCEPT the pharynx the eyes the nose the tongue the ears

the pharynx

when performing an EKG on a patient, if the tracing on the paper is not what is expected, the FIRST thing that should be checked is.?

the status of the patient

Which of the following statements is NOT true about patient referrals? they may be classified as an urgent referral they may be classified as a regular referral they may be requested by the pt. they may be classified as a stat referral they may be made without pre-authorization from the insurance carrier

they may be made without pre-authorization from the insurance carrier

which of the following formed elements is responsible for blood clotting.?

thrombocytes

which of the following terms refers to a condition of insufficient blood-clotting cells.?

thrombocytopenia

another name for reminder file is a/an.?

tickler file

when scheduling, the MA should ask the patient the purpose of the visit.?

to determine how much time is needed for the appointment

The Clinical Laboratory Improvement Act of 1988 was developed for all the following reasons EXCEPT: to increase the waiting time for specimen results to develop comprehensive standards for better accuracy to improve reliability of testing in smaller facilities to categorize lab tests by complexity for better regulation to decrease the waiting time for specimen results

to increase the waiting time for specimen results

Medical records are used for all of the following reasons EXCEPT: for research for legal documentation to determine health patterns that signal a pt.'s needs to keep track of the pt.'s financial transactions to manage pt. care

to keep track of the pt.'s financial transactions

which of the following best explains the role of the federal emergency management agency (FEMA) in a national disaster.?

to support U.S citizens and first responders to prepare for,protect against, respond to, and recover from emergencies and hazards

When a patient has taken a drug for an extended period of time, the desired effect may lessen or will not occur at all. This is called toxic effect idiosyncratic effect tolerance vasoconstrictor potentiation

tolerance

The dorsalis pedis pulse is detected in which of the following areas of the body? back of the knee inner aspect of the elbow neck thumb side of the wrist top of the foot

top of the foot

Which modalitie is used to realign fractured bones:

traction

The function of the skin includes all of the following EXCEPT protection from sunlight lubrication protection from microorganisms regulation of temperature transportation of immune cells

transportation of immune cells

A plane that cuts the body parallel to the horizon is called a/an.

transverse plane

water intake is valuable for all of the following EXCEPT.?

treating congestive heart failure

the correct position to place a patient who has a fainted is.?

trendelenburg

A method of prioritizing patients so that the most urgent receive care first is called

triage

Which law protects consumers by requiring full disclosure of any additional charges that may apply to a bill, such as interest? equal opportunity law truth-in-lending act good samaritan law americans with disabilities act fair debt collection practices act

truth-in-lending act

which of the following actions should the MA take if a medical record is misplaced.?

try to recreate the original file

when a patient has to cancel an appointment, the MA should.?

try to reschedule the appointment

When a patient has to cancel an appointment, the medical assistant should

try to reschedule the appointment. Doing this while the patient is on the telephone will save both the MA and the patient time.

To screen for hearing acuity or bone conduction of sound, the medical assistant would use a/an.?

tuning fork

Calculate the following drug dosage: Ampicillin 0.5g. The unit dose packet reads 250 mg/cap.: one-half capsule one capsule two capsules two and one-half capsule three capsules

two capsules

Cheyne Stokes describes a

type of respiration

Where on an envelope should notations such as "Confidential" and "Personal" be included? typed directly below the return address aligned with right edge of the letter written in the lower right-hand corner written in red ink written directly under the postage stamp

typed directly below the return address

which region is referred to when charting a notation about the area near the navel.?

umbilical

The sublingual route for medication administration is:

under the tongue

Leaving large, unused gaps in the physician's schedule is.?

underbooking

The money collected through contributions to the Federal Insurance Contribution Act (FICA) is used for all of the following EXCEPT: retirement income Medicare coverage disability insurance unemployment insurance benefits for survivors

unemployment insurance

all of the following documents should be shredded prior to disposal EXCEPT.?

unmarked HCFA-1500 form

pin-ponging

unnecessary or excessive referrals of Pt. to other providers and back to primary office

Which of the following are liquid at room temperature and may help reduce blood cholesterol? saturated fats lipids unsaturated fats fatty acids amino acids

unsaturated fats

the unethical practice of deliberately coding a patient encounter incorrectly in order to increase reimbursement is called.?

upcoding

Which of the following terms refers to the narrowing of the urethra? urethralgia urethritis urethrorrhagia urethroscpe urethrostenosis

urethrostenosis

a patient with cryptorchidism,balantitis, or hematuria would likely see a/an.?

urologist

to take vital signs on an infant, the medical assistant should.?

use the stethoscope to listen to the heart and lungs while the parent hold the child.

UCR

usual customary reasonable

Predetermination

verification of the maximum amount the insurer will cover

if the medical assistant has questions about the dosage of a medication order,he should.?

verify the dosage with the physician who who wrote the order

The snellen test measures.?

visual acuity

which of the following fat soluble vitamins is important for vision.?

vitamin A

Which of the following is an example of a fat soluble vitamin? vitamin b vitamin c vitamin b6 vitamin e vitamin b12

vitamin E

Which volumes of the ICD-9-CM books are needed for coding diagnoses in the medical office? volumes I and III volumes II and III volumes I and II volumes I, II, and III volume III only

volumes I and II

which type of check is frequently used for payroll because it itemizes the purpose of the check and deductions.?

voucher check

Which of the following body pars is considered the lower limit of a sterile surgical field? ankles knees shoulders waist neck

waist

when preparing the skin for a minor surgical procedure,the MA should.?

wash the skin with antiseptic soap from the inner area to the outer in a circular motion

Which of the following is the first line of defense in the practice of medical asepsis? cleaning the examination table sanitizing the pt.'s skin sterilizing the instruments washing hands wearing gloves

washing hands

which appointment scheduling technique determines the number of patients to be seen each hour by dividing the hour by the length of the average visit?

wave

The signs and symptoms of IDDM (insulin-dependent diabetes mellitus) do not include

weight gain

All of the following should be considered when selecting new file cabinets for a medical office EXCEPT: size of area available for record storage cost of the equipment requirements for confidentiality estimated record volume whether or not the office uses color-coded files

whether or not the office uses color-coded files

Medical expenses for a patient injured at his or her place of employment should be sent to the pt.'s private insurance carrier the pt.'s employer the pt. the state insurance commissioner worker's compensation insurance

workers' compensation insurance

in most states, the employer pays a premium to an insurance carrier for a policy known as.?

workers' compensation insurance

A spreadsheet is a type of.?

worksheet

Xanth/o is a color term that means.?

yellow

When drawing multiple tube of blood via venipuncture, what is the order of draw based on colored stoppers?

yellow,red lavender, green

which of the following is the proper order of draw when collecting multiple tubes of blood.?

yellow,red,tiger,lavender

Which of the following is an example of an open-ended question?

"Does anyone else in your family have diabetes?"

Which of the following is an example of an open-ended question? "how are you today, Mrs. Jones?" "do you have any questions about your diet?" "would you please describe the exercises you do each day that tend to cause the chest pain you are experiencing?" "do you enjoy the foods on the low-sodium list the nutritionist gave you?" "are you happy with the progress you are making?"

"would you please describe the exercises you do each day that tend to cause the chest pain you are experiencing?"

Mrs Lee, a patient of Dr. Chad, is charged $80 for a visit. Medicare allows $60 for this visit and paid $48. Because Mrs. Lee has already met her yearly deductible, how much will she have to pay the physician? $48 $32 $12 $80 $0

$12

Suppose the range of U&C fees in the community is between $30 and $36, and Dr. Jones charges $38. What would the insurance company pay?

$36

Normal respiration rate for adult is.?

12-20 breaths per minute

Dr. Andrews charges patients $38 for a first office visit; other doctors in the area, with similar experience and training, charge $34 - $42. How much would an insurance company that pays U&C fees pay Dr. Andrews?

$38

The bank statement shows a balance of $4,050.00. Outstanding deposits total $1,025.00, and outstanding checks total $700.00. The checkbook balance should be

$4, 375.00

The bank statement shows a balance of $4250, deposits in transit total $1200, and outstanding checks equal $300. The check register balance should be

$5150

which of the following reagent strip panel would show an abnormal finding if a person is suffering from a bacterial urinary tract infection.?

(+) nitrites

Medical records in this medical office are filed alphabetically. Arrange the following names in alphabetical order to prepare them for filing. Select the sequence of the numbers correctly that alphabetizes the names

(1) Smith, James (2) Smithson, Jane (3) Smithy, J. (4) Smithe, John (1), (4), (2), (3)

Nancy has been given the following physician order: Give Keflex 500 mg of a medication intramuscularly now. The drug that is available is Keflex 1000mg/1mL. The amount of the drug that Nancy should draw up is

0.5 mL

Calculate the following drug dosage: An infant who weighs 12 pounds 5 ounces is ordered fluconazole qid for treatment of thrush. The lable reads 150mg in 3cc of suspension. The recommended range of the medication is 3mg/kg/day. How much should the infant receive per dose? 0.2cc 0.4cc 0.6cc 0.8cc 1.0cc

0.8cc

When performing a sedimentation rate, the Wintrobe or Westergren tube is filled to the level marked

0mm

Which of the following length and gauge needles would the medical assistant choose to administer an intramuscular injection in the dorsogluteal muscle of an adult?

1 1/2 inch, 22 gauge

which of the following measures is a normal specific gravity of urine.?

1.025

When using a typewriter to complete a pre-printed form, pica pitch consist of what number of characters per inch?

10

IN A NORMAL BLOOD CELL DIFFERENTIAL, WHAT IS THE TOTAL NUMBER OF CELLS COUNTED

100

An infant with a rectal temperature of 103.6 (degree F) would have an oral temperature of 100.6f 105.6f 101.6f 102.6f 98.6f

102.6f

before seeing the physician, patients should not have to wait longer than.?

15-20 minutes

which of the following values is considered a desirable cholesterol level.?

180 mg/dL

If the physician orders Keflex 0.5 g and available is Keflex 250 mg/mL, how many milliliters will you give the patient:

2 mL

The physician ask the medical assistant to give Ativan 2 mg to the patient. A vital reads 1mg per 1 mL. Which of the following doses would the medical assistant administer?

2 mL

the physician asks the medical assistant to give Ativan 2 mg to the patient. A vial reads 1 mg per 1 mL. which of the following doses would the MA administrate.?

2 mL

a patient who is instructed to take 10mL of a medication would be able to use which of the following household equivalents.?

2 teaspoons

Place the following medical records in alphabetic order: 1. Scoville Francis J Sr. 2. Scoville Frances J 3. Scoville Francis J III 4. Scoville Francis J Jr. 1,2,3,4 3,1,4,2 4,1,3,2 2,3,4,1 2,1,3,4

2, 3, 4, 1

To change pounds to kilograms, the conversion factor used is:

2.2lbs = 1kg

Which of the following is the correct gauge range for venipuncture needles?

20-22

which of the following is the correct gauge range for venipuncture needles.?

20-22

When using an autoclave, which of the following is the minimum temperature necessary to sterilize medical instruments? 120f 180f 225f 250f 280f

250f

if a medical assistant is giving a 75-pound child a dose of antibiotics using Clark's law, which of the following would she administer if the usual adult dose is 500mg.?

250mg

The right lung is divided into how many sections?

3

The time zone difference between California and New Jersey is

3 hours

When it is 2 p.m. in Minnesota, it is ____in Georgia

3 p.m.

Two tablespoons of medication are equal to

30 mL

what is the maximum time allotted for a collected blood sample to sit in a serum separator tube before being centrifuge.?

30 minutes

According to the 2010 guidelines from the American heart association, a single rescuer should use which of the following compressions - to - breaths ratio for all patients except newborns ?

30:2

according to the 2010 guidelines from the American heart association, a single rescuer should use which of the following compressions-to-breaths ratios for all patients except newborns.?

30:2

Sarah has been given the following physician order: Give Keflex 1 gram orally now. The drug that is available is is Keflex 250mg per capsule. How many capsules should the patient receive?

4

which of the following are the dimensions of the envelope size most frequently used in office correspondence.?

4 1/2 inches x 9 1/2 inches

which of the following is within the normal range for pH of urine.?

4.5-8

A physician prescribes amoxicillin 500 mg capsules po quid for 10 days. How many capsules should be dispensed? 10 20 30 40 50

40

How many 250 mg capsules are needed to fill a prescription order for 500 mg b.i.d. x 10 days:

40

The long-distance directory assistance number is

411 or 1+ area code + 555-1212

The angle for a subcutaneous injection is

45 degrees

The CPT-4 coding system uses a main number to describe a particular service. This main number uses a base of how many digits?

5

which of the following length and gauge needles would the MA choose to administer an intramuscular injection in the dorsogluteal muscle of an adult.?

5/8 inch, 22 gauge

The CPT-4 code book is divided into how many coding sections?

6

What number of lines of text represent 1 inch?

6

What is the maximum amount of time a tourniquet should remain on the patients arm during the performance of a routine venipuncture?

60 seconds (1 minute) was set forth by the Clinical and Laboratory Standards Institute (formerly NCCLS). Leaving the tourniquet on longer than this may change the hemoconcentration of certain substances due to the passage of plasma into tissues.

L4-L5 refers to the fourth and fifth lumbar vertebrae. how many each of cervical, thoracic and lumbar vertebrae compose the spinal column.?

7 cervical,12 thoracic, 5 lumbar.

IN APPROXIMATELY HOW MANY HOURS WILL A PLASTER CAST BE COMPLETELY DRY

72

The axial skeleton consists of ____ bones?

80

What percentage will medicare pay on an allowed claim? 50% 60% 70% 80% 90%

80%

Accepting assignment on a Medicare claim means that the physician is compensated

80% of approved amount

The proportion of the patient's charge billed to Medicare Part B that will be paid is:

80% of the allowed charge, minus a deductible

Which of the following ICD-9-CM codes might require an External cause code (E-code)?

890

How many digits are contained in the ZIP+4? 5 6 7 8 9

9

According to the rule of nines, the amount of body surface represented by the head and neck is 1% 4.5% 9% 18% 36%

9%

Lack of payment is usually not considered serious until after.?

90 days

For an intramuscular injection, the proper needle angle is:

90 degrees

Laura's patient has just been informed that she is pregnant. Laura explains to her patient that she should not take any medications without the knowledge of her physician. Medications considered relatively safe in pregnancy are classified in Food and Drug Administration (FDA) category

A

Which of the following patients should be seen first if all of them arrived at the walk-in-center at approximately at the same time? a 35-y/o female with a sore throat for 2 days a 55-y/o male with a poison ivy rash on his arms a 56-y/o male with dyspnea a 14-y/o teenager with a swollen ankle an 82-y/o female with anorexia and confusion

A 56-y/o male with dyspnea

Which of the following cases would best exemplify the concept of Res ipsa Loquitur?

A surgeon leaves a sponge in a patients abdominal cavity after abdominal surgery

WORKERS' COMPENSATION IS A LAW THAT COVERS ALL OF THE FOLLOWING EXCEPT

AN EMPLOYEE WHO SUFFERS FROM LUNG DAMAGE BECAUSE OF PROLONGED EXPOSURE TO HAZARDOUS CHEMICAL WHILE REMODELING HIS OR HER HOME

WHICH OF THE FOLLOWING PULSES IS AUSCULTATED WITH A STETHOSCOPE

APICAL

WHICH OF THE FOLLOWING QUESTIONS IS CONSIDERED LEGAL WHEN CONDUCTING A JOB INTERVIEW OF A PERSPECTIVE EMPLOYEE

ARE YOU AUTHORIZED TO WORK IN THE UNITED STATES

KNOWING HOW TO INDEX, OR ORDER, NAMES IS NECESSARY IN DECIDING WHERE TO PLACE A FILE IN AN ALPHABETICAL FILING SYSTEM. WHICH OF THE FOLLOWING NAMES IN INDEXED CORRECTLY

ARNOLD J. SMITH-JONES: SMITHJONES ARNOLD J.

WHICH OF THE FOLLOWING TECHNIQUES IS USED TO PROTECT THE PATIENT FROM EXPOSURE TO OUTSIDE PATHOGENS DURING MINOR SURGERY

ASEPSIS

TWO RESCUERS ARE PERFORMING CPR ON A NINE-YEAR-OLD CHILD WHO COLLAPSED AND IS NOT BREATHING. WHICH OF THE FOLLOWING ACTIONS SHOULD THE RESCUERS TAKE

ATTACH THE AED AND FOLLOW THE VOICE PROMPTS

WHICH OF THE FOLLOWING IS AN INSTRUMENT THAT MEASURES A PERSON'S ABILITY TO HEAR VARIATIONS IN SOUND INTENSITY AND PITCH

AUDIOMETER

WHICH OF THE FOLLOWING IS AN ADVANTAGE OF THE ELECTRONIC MEDICAL RECORD (EMR)

AVAILABLE QUICKLY IN EMERGENCY SITUATIONS

The term lithiasis is best described by which of the following?

Abnormal condition of stones

Which one of the following represents the total of all patient outstanding balances owed to the practice?

Accounts receivable

Which of the following Is the best way to explain the concept of empathy?

Acknowledging a patient's emotional state and the meaning this has to her.

Staphylococci are the primary causative pathogen for which one of the following diseases?

Acne/boils

This type of listening is highly recommended for health care providers and patients in communicating needs. It involves participation in a conversation with another by means of repeating words and phrases or giving approving or disapproving nods.

Active Listening

which of the following should NOT be included in a job description.?

Address of office

A common example of a bronchodilator is:

Albuterol

Which of the following statements about controlled substances is TRUE?

All drugs classified as controlled substances have the potential for physical and/or psychological dependency

Which of the following represents the essential components of an emergency preparedness plan for a medical office?

All of the above ( an office evacuation plan, plan for storage of medical records off site, an insurance policy on the office and equipment, an emergency phone communication tree or all staff)

Informed consent involves understanding which of the following elements?

All of the above ( benefit of treatment, nature of the patients condition, purpose of treatment , risk of treatment)

Which medical office staff needs to be considered in preparing an emergency plan?

All of the above ( physicians and nurses, medical assistant, office clerical staff and billers )

A possible reason for the return of an insurance claim form to the physician's office is:

All of the available choices

In the CPT2004 manual, the services listed at the time of wound repair should include:

All of the available choices

The national correct coding initiative is a system of CPT code edits that detects:

All of the available choices

What are the primary classes of main terms in the CPT 2000 index?

All of the available choices

To best respond to sudden serious cardiac arrest, what equipment should be on hand in the medical office?

An AED ( automatic electronic defibrillator )

to best respond to sudden serious cardiac arrest, what equipment should be on hand in the medical office.?

An AED (automatic electronic defibrillator)

Which of these statements is true regarding angioplasty?

Angioplasty is used to restore blood flow to ischemic myocardial tissue

A summary of additions, deletions, and revisions of CPT codes can be found in:

Appendix B

initial treatment for a sprained ankle would include.?

Application of ice in 20-minute intervals for the first 48-hour.

After putting gloves on, what should be done to assist a bleeding victim?

Apply direct pressure to the site

With heavy bleeding of the forearm, the FIRST method a medical assistant would use to stop the bleeding would be

Apply pressure to the wound with a sterile or clean cloth

emergency treatment for a second-degree burn would include.?

Applying a clean,cool,wet cloth to the area.

According to CPT coding conventions, terms after a semicolon (;)

Are part of, or clarify, a main term

If a patient has just had blood drawn and complains of feeling very dizzy, which of the following should he medical assistant do?

Assist the patient into a supine position and elevate his legs

Which of the following states the purpose of laboratory testing?

Assists in the diagnosis of patient's condition

which of the following states the purpose of laboratory testing.?

Assists in the diagnostic of the patient's condition

A Doctor's First Report of Occupational Injury or Illness should have:

At least 4 copies signed by the doctor

Which of the following words is misspelled?

Basaphil

Menarche refers to which of the following?

Beginning of menstruation

Providing an obese child with a gold star sticker at each appointment at which they experience a weight loss is an example of

Behavior reinforcement

Which of the following is a good communication skill?

Being aware of cultural differences

A common example of an antihistamine is:

Benadryl

Where are the sublingual glands located?

Beneath mucous membrane

A 20 year old female was experiencing urinary frequency , increase thirst, and nausea. She was instructed to bring in a first morning, clean catch, midstream urine specimen, and then she would be examined by the doctor. The patient does not have a commercial sterile container. What instructions should the medical assistant give the patient about how to collect the clean catch midstream specimen at home?

Boil a glass jar, cleanse the perineum from front to back, begin to urinate, and the position the jar to catch the middle part of the stream. Do not collect the end of the stream into the jar.

The process of activating the input of the operating system into main memory best describes

Booting

A patient scheduled for echoencephalography will undergo a study of which of the following?

Brain

WHICH OF THE FOLLOWING ORGANIZATIONS DEVELOPED THE GUIDELINES FOR STANDARD PRECAUTIONS

CDC CENTERS FOR DISEASE CONTROL AND PREVENTION

WHICH PART OF THE COMPUTER IS RESPONSIBLE FOR ALLOWING THE COMPUTER TO PERFORM ALL OPERATIONS

CENTRAL PROCESSING UNIT

WHICH OF THE FOLLOWING CHECKS IS THE PATIENT'S PERSONAL CHECK

CERTIFIED CHECK

WHICH OF THE FOLLOWING IS A SOURCE OF VITAMIN C

CITRUS FRUITS

WHICH OF THE FOLLOWING IS THE UNIVERSAL SIGN THAT A PERSON IS CHOKING

CLUTCHING THE NECK

THE MOST COMMON INSURANCE FORM USED IN THE MEDICAL OFFICE IS

CMS 1500

WHICH OF THE FOLLOWING IS REQUIRED INSURANCE FORM FOR GOVERNMENT-RUN PROGRAMS SUCH AS MEDICARE AND MEDICAID

CMS 1500 The CMS-1500 form is the official standard Medicare and Medicaid health insurance claim form required by the Centers for Medicare & Medicaid Services

Which of the following is the universal claim form?

CMS-1500

the claim form that is accepted by most insurance carriers is a/an.?

CMS1500

WHAT IS THE TERM FOR THE VISUAL EXAMINATION OF THE VAGINA AND CERVIX

COLPOSCOPY

ALL OF THE FOLLOWING STATEMENTS ABOUT COMPUTER SOFTWARE ARE TRUE EXCEPT

COMPUTER SOFTWARE CONSISTS OF A MODEM AND A PRINTER

Exhaled air, when compared with inhaled air, contains more _____

Carbon dioxide and less oxygen

The most common cause of sudden cardiac death is

Cardiac arrhythmia

What is flexible connective tissue that is attached to bones at the joints

Cartilage

The purpose of the Good Samaritan Act is to protect healthcare providers rendering First Aid from

Civil and criminal Liability

CLIA is the abbreviation for

Clinical lab improvement act

A common example of an antiemetic is:

Compazine

what does the term "herniated" mean.?

Compressed and protruding.

By the age of 18-24 months, children may cry or become frightening at the sight of a medical assistant wearing a lab coat. Which psychological theory is this an example of ?

Conditioning

Checking for and repairing damaged documents is part of what step in the filing process?

Conditioning

Integrating the various resources to meet organizational objectives is known as

Coordinating

An insurance policy clause that restricts the overpayment of benefits when an insured has more than one policy is called

Coordination of benefits

The specific amount specified by an insurance plan that the patient must pay toward the charges for professional services rendered is the

Copayment

What is the body cavity that contains the pituitary gland

Cranial

A new patient from the Middle East comes to the office for her first exam. her husband fills out all the health forms and comes into the exam room during the medical assistant's interview. the patient sits calmly while her husband answer all the medical assistant questions. this i likely an example of.

Cultural diversity

In word processing, to remove a portion of text and transport i to another section of the document describes

Cut and paste

All of the following are artifacts in an EKG tracing except

DC interference

A STATEMENT FOR AN OVERDUE BILL SHOULD NO LONGER BE SENT TO A PATIENT WHEN THE PATIENT

DECLARES BANKRUPTCY

THE YEARLY AMOUNT A PATIENT MUST PAY BEFORE AN INSURANCE CARRIE REIMBURSES MEDICAL EXPENSES IS CALLED A

DEDUCTIBLE

A MEDICAL ASSISTANT WHO CONTINUALLY ASKS TO LEAVE WORK EARLY FOR PERSONAL REASONS IS LACKING THE QUALITY OF

DEPENDABILITY

TRIAGE INVOLVES ALL OF THE FOLLOWING EXCEPT

DIAGNOSING THE PATIENT'S CONDITION

ALL OF THE FOLLOWING MAY INTERFERE WITH IMPARTIALITY OF THE TREATMENT OF PATIENTS EXCEPT

DIPLOMACY a skill in managing negotiations, handling people, etc., so that there is little or no ill will; tact:

NOTATIONS ON ENVELOPES SUCH AS "SPEICAL DELIVERY" OR "CERTIFIED" WOULD BE TYPED

DIRECTLY BELOW THE STAMP

WHICH OF THE FOLLOWING IS USED IN THE AUTOCLAVE FOR STERILIZATION OF PACKAGE INSTRUMENTS

DISTILLED WATER

A PAPER MEDICAL RECORD SHOULD BE CORRECTED BY WHICH OF THE FOLLOWING METHODS

DRAW A SINGLE LINE THROUGH THE ERROR WITH RED INK, WRITE "CORR", WRITE THE CORRECTION, INITIAL, AND DATE

A method of containing hospital costs has been adopted with a system called OPPS DRGs fee for service allowable amounts ICDs

DRGs

WHICH FORM, WHEN SIGNED BY A PATIENT, ALLOWS A REPRESENTATIVE TO ACT AS A HEALTHCARE AGENT FOR A PATIENT

DURABLE POWER OF ATTORNEY

after opening the mail, a medical assistant should.?

Date-stamp the letter.

All of the following should be considered when scheduling appointments EXCEPT

Day of the week

What information would you need in order to properly matrix the appointment book or electronic medical record?

Days and hours the physician performs hospital rounds

In patients progress note you see that the physician has used the term "necrosis" regarding a lesion. The physician is referring to

Dead tissue

An amount that is paid on an insurance contract before the payment of benefits is

Deductible

The committee on Medicolegal Problems of the American Medical Association (AMA) has determined that patients must present evidence of four elements before negligence has been proven. Which of the following is NOT one of the four elements of negligence?

Defamation

A physician recommends surgery for a female patient who is found to have a mass in her breast. The patient refuses surgery,stating that she will decrease her caffeine intake and the mass will go away. What defense mechanism is the patient displaying?

Denial

According to Dr. Elizabeth Kubler- Ross , most individuals who experience the impending death of a loved one will initially experience which of the following emotions as part of the grieving process?

Denial

Dr. Elisabeth Kübler-Ross' stages of Death and Dying progress through five stages. Which of the following is the correct order of her Death and Dying stages?

Denial, anger, bargaining, depression, acceptance

The medical term for a toothache is

Dentalgia

Which of the following documents is prepared when money is placed in an account?

Deposit ticket

Kortokoff sounds are evaluated by which of the following procedures?

Determining blood pressure

The meeting chairperson is responsible for which of the following?

Developing the meeting agenda Determining who should be present Deciding on the meeting time, place, and duration

A 20 year old female was experiencing urinary frequency , increase thirst, and nausea. She was instructed to bring in a first morning, clean catch, midstream urine specimen, and then she would be examined by the doctor. The urine specimen reveals a 2+ glucose level and ketones. What could these result indicate?

Diabetes , because glucose and ketones are symptomatic of this condition

A fruity smell to the urine may indicate the pathological condition of

Diabetes mellitus

Which statement is considered to be closed-ended?

Do you have a headache?

a viral infection.?

Does not respond to antibiotic treatment.

The anatomic location of the spinal canal is

Dorsal

Which type of appointment scheduling is most likely to be used for short patient visits in an office with multiple practitioners?

Double-booking

The bank is also known as the

Drawee

CPT main sections

E&M; anesthesiology;surgery; radiology;pathology and laboratory; medicine

WHICH OF THE FOLLOWING ATTRIBUTES REFERS TO THE ABILITY TO UNDERSTAND SOMEONES ELSE'S FEELING OR SITUATIONS

EMPATHY

WHICH OF THE FOLLOWING TERMS MEANS "NOSEBLEED"

EPISTAXIS

WHEN A RESPONSIVE ADULT AGREES TO RECEIVE FIRST AID CARE, IT IS KNOWN AS

EXPRESSED CONSENT

which insurance carriers would the MA enter into the database.?

Each insurance carrier that the physician accepts

the purpose of HIPPA security standards is to set national standards for safeguarding the confidentiality of

Electronic exchange of patient information

TRICARE

Eligibility: retired service member and family; Medal of honor recipients; active duty service member and family

Which of the following drug forms would be INAPPROPRIATE for an alcoholic client?

Elixir

EIN

Employer identification number

The lining of the uterus is called the

Endometrium

Which of the following constitutes 2%-4% of the WBC's

Eosinophils

The outer layer of skin is called

Epidermis

What anatomical regions of abdomen lies just distal to the sternum

Epigastric

During swallowing, the larnyx is covered by the

Epiglottis

What closes and seals off the lower airway during swallowing

Epiglottis

EPITHELIAL TISSUE COVERS ALL OF THE FOLLOWING EXCEPT CARTILAGE

Epithelial tissue-covers surfaces, lines cavities, forms glands.

The combing from that means "red" is

Erythro

A 20 year old female was experiencing urinary frequency , increase thirst, and nausea. She was instructed to bring in a first morning, clean catch, midstream urine specimen, and then she would be examined by the doctor. Based on the results of the urine testing, the provider ordered a fasting blood sugar (FBS) test. Which of the following statements regarding this test is true?

FBS is a blood chemistry test, and the patient should fast except for water for 8-12 hours before testing

based on the result of the urine testing, the provider ordered a fasting blood sugar (FBS) test. which of the following statements regarding this test is TRUE.?

FBS is a blood chemistry test,and the patient should fast except for water for 8-12 hours before testing

Which of the following federal agencies was formed as the first attempt to establish consumer protection in the manufacture of drugs and foods? OSHA HIPPA FDA DEA CLIA

FDA

PRINCIPLES OF PROFESSIONAL ETHICS MAY INCLUDE ALL OF THE FOLLOWING EXCEPT

FINANCIAL CONTROL

A MEDICAL ASSISTANT SCHEDULED TO REMOVE STITCHES FROM A PATIENT'S ARM NOTICED THAT THE AREA WAS RED, SWOLLEN, AND PAINFUL UPON THE SLIGHTEST TOUCH. THE PATIENT REQUESTED TO SEE THE PHYSICIAN AND WAS RELUCTANT TO LET THE MEDICAL ASSISTANT REMOVE THE SUTURES. WHICH OF THE FOLLOWING ATTRIBUTE IS MOST IMPORTANT IN DEALING WITH THIS SITUATION

FLEXIBILITY

Adipose tissue is made of which of the following?

Fat cells

Which of the following is the chemical symbol for iron?

Fe

Retrospective reimbursement, whereby charges are made by the medical professional for each profession service rendered is also known as:

Fee for service

The fiscal agents for Medicare and other government-sponsored insurance programs keep a continuous list of the usual and customary charges by individual doctors for specific procedures. This is used to determine the:

Fee profile

The outermost of the pericardial membranes is the

Fibrous Pericardium

To compensate for dishonesty on the part of employees, physicians may purchase:

Fidelity bonding

What is the FIRST step to take when analyzing diagnoses and using the correct ICD code to file an insurance claim?

Find the diagnosis in the patient's chart

Copies of Medicare forms may be obtained from the:

Fiscal agent

An organization that contracts with the government to handle and mediate insurance claims from the medical facilities, home health agencies, or providers of medical services or supplies.

Fiscal intermediary

Which of the following foods does NOT represent carbohydrates?

Fish

A patient short of breath should be put into what position on the examination table?

Fowlers

Mrs. Smith suspects that her child has ingested a corrosive poison because the child had been playing in their shed and was complaining of feeling sick. She brought the child to the doctor's office quite concerned. What is the next step regarding treatment?

Gather as much information as possible from the mother about the products in the shed

Which of the following types of anesthesia is NOT used in minor surgical procedures performed in most medical offices ?

General

Which one of the following is a physician having a practice limited to the aging population?

Gerontologist

Scheduling patients with similar diagnoses, treatments, or needs within a specified time frame describes

Grouping (Clustering)

Which of the following is the term for abnormally large breasts in men?

Gynecomastia

WHICH OF THE FOLLOWING IS THE MOST APPROPRIATE METHOD TO OBTAIN A SPUTUM SPECIMENT

HAVE THE PATIENT COUGH DEEPLY AND EXPEL THE MATERIAL INTO A STERILE CONTAINER

WHICH OF THE FOLLOWING BODY FATS IS PROTECTIVE AGAINST CARDIOVASCULAR DISEASE

HIGH-DENSITY LIPOPROTEIN (HDL)

A prepaid health plan that emphasizes health prevention and promotion is a(n)

HMO

Referrals are given to which of the following patients?

HMO insurance patients who need to see a specialist

ALL OF THE FOLLOWING EVENTS ARE REPORTABLE BY THE PHYSICIAN EXCEPT

HYPERTENSION

What help prevent infection

Hair in the nose, mucous membranes, saliva and tears

When patients arrive at the physician's office, medical records should not be found lying on the reception desk in view of patients signing in or approaching the desk. Avoiding this situation prevents violation of regulations established by the

Health Insurance Portability and Accountability Act (HIPAA)

Which of the following visitors should be immediately announced and escorted to the provider's office?

Healthcare providers

Which of the following medical terms is spelled correctly?

Hemerrhoid

Which of the following is a surgical instrument with slender jaws used for grasping blood vessels and establishing homeostasis?

Hemostat clamp

Which of the following physicians specializes in treating patients with diseases of the liver?

Hepatologist

Inflammation of a sweat gland is known as which of the following terms?

Hidradenitis

Which of the following means " condition of excessive sweating" ?

Hyperhidrosis

Tim is newly diagnosed with Type 1 Diabetes Mellitus. Tim is receiving insulin. His medical assistant knows that Tim needs to be taught to be cautious about which of the following adverse effects?

Hypoglycemic reaction

Symptoms of should include

Hypotension and a weak threads pulse

What controls body temperature, sleep, and appetite

Hypothalamus

Which of the following terms describes surgical fixation of the uterus in a suspended position?

Hysteropexy

An insurance specialist coded a patient's diagnosis of acute appendicitis with the number 540.9. What system of coding was she using?

ICD-9

Which of the following coding systems is used to identify and code diseases on insurance claims? CPT CMS HCFA ICD-9-CM NUUC

ICD-9-CM

WHICH OF THE FOLLOWING IDENTIFIES THE COMPONENTS THAT ARE CENTRAL TO SIGMUND FREUD'S THEORIES OF PERSONALITY

ID, EGO, SUPEREGO

INCOMING CALLS SHOULD BE ANSWERED

IDEALLY BY THE FIRST RING AND DEFINITELY BY THE THIRD RING

IN A FILING SYSTEM, THE RELEASE MARK

INDICATES, USUALLY BY THE PHYSICIAN'S INITIALS OR SIGNATURE, THAT THE ITEM HAS BEEN SEEN AND READ BY THE PHYSICIAN AND IS READY TO FILE

WHEN A PHYSICIAN ORDERS NEBULIZER TREATMENT, THE ADMINISTRATION OF THE DRUG IS THROUGH WHICH PROCESS OR ROUTE

INHALATION

A PARENTERAL DRUG IS

INJECTED / Taken into the body or administered in a manner other than through the digestive tract, as by intravenous or intramuscular injection.

A HEALTHCARE PROFESSIONAL SHOULD WEAR A FACE SHIELD FOR PROTECTION WHEN PERFORMING WHICH OF THE FOLLOWING TASKS

INOCULATING A CULTURE PLATE

ALL OF THE FOLLOWING ACCOMMODATIONS MAY BE MADE TO COMPLY WITH THE REGULATIONS RECOMMENDED IN THE AMERICANS WITH DISABILITIES ACT EXCEPT

INQUIRING ABOUT THE MOBILITY DEVICES A PATIENT USES TO SEE WHETHER THE OFFICE CAN ACCOMMODATE THEM

WHY IS IT IMPORTANT FOR THE MEDICAL ASSISTANT TO UNDERSTAND MEDICAL INSURANCE CODING

INSURANCE CODING IS NEEDED TO FILE PATIENT CLAIMS IN ORDER TO RECEIVE REIMBURSEMENT FROM INSURANCE CARRIERS

THE ROOT WORD ENTER REFERS TO WHICH OF THE FOLLOWING

INTESTINES

WHICH OF THE FOLLOWING IS THE TERM USED TO DESCRIBE THE IMPROPER RELEASE OF CONFIDENTIAL INFORMATION

INVASION OF PRIVACY

A common example of a common NSAID is:

Ibuprofen

Which of the following is the definition of aphagia?

Inability to swallow

Which of the following is a surgery that is used to treat an abscess?

Incision and drainage

To mitigate potential legal difficulties, appointments should be recorded in

Indelible ink

Traditional health insurance plans that pay for all or a share of the cost of covered services, regardless of which physician, hospital, or other licensed healthcare provider is used. Policyholders and their dependents choose when and where to get healthcare services

Indemnity plan

A discussion involving the physician providing the patient or the patient's legal representative with a deeper understanding of the patient's condition, a full explanation of the plan for treatment, and enough information to decide whether the patient will undergo the treatment or seek an alternative is called what type of consent?

Informed Consent

All of the following are duties of a medical assistant acting as the medical insurance specialist in a medical office EXCEPT:

Informing patients of the amount that their insurance will pay towards their clinic bill

All of the following indexing rules are true EXCEPT

Initials come after complete names

Before choosing to which facility to refer a patient, always verify the patient's

Insurance

Before choosing to which facility to refer a patient, always verify the patient's.?

Insurance

Which of the following entries are recorded in the adjustment column?

Insurance write-offs

The ICD of ICD-9-CM stands for

International Classification of Diseases

When instilling eye drops into the eye, where is the proper placement of the drops?

Into the center of the lower conjunctival sac

Which of the following is the best method of interacting with an angry patient in the reception area?

Invite the patient into a room out of the reception area

Therapeutic communication differs from normal, everyday communication in that it

Involves special skills

With respect to educating patients on the functions of minerals in the body, which combination of mineral to sources is incorrect?

Iron- nuts, whole grains, vegetables, coffee, tea, cocoa, egg yolks

Account aging receivable.?

Is a tool to show the status of each account

All of the following are advantages of an EMR EXCEPT

It can contain notes that are hard to read

which of the following is NOT true about a legal contract.?

It is always written and witnessed.

What is an accurate statement about the implementation of the ICD-10 coding system?

It is capable of documenting a detailed level of specificity. A higher level of specificity is documented due to the move from a maximum of 5 digits to 7 digits and a database of more codes. The coding system changed for all providers as it relates to the classification of diseases, illnesses, and injuries, not just to hospitals.

Which of the following is NOT true about arbitration?

It is not binding

which of the following is true about neurogenic shock.?

It may occur after a spinal cord injury.

Which of the following is true about neurogenic shock?

It may occur after spinal cord injury

The generic name of a medication is

It's assigned or official name

First-class mail is classified as.?

Items weighing 13 ounces or less.

the generic name of a medication is.?

Its assigned or official name.

To open the airway of a patient who is discovered lying on the ground,lying on the ground, the best method to use would be

Jaw thrust maneuver

the abbreviation for potassium is.?

K

WHICH OF THE FOLLOWING PRACTICES ENSURES THE MOST EFFECTIVE RESTOCKING OF SUPPLIES

KEEPING A LIST OF INVENTORY AND NOTING DIMINISHING SUPPLIES

THE STUDY OF BODY LANGUAGE IS CALLED

KINESIOLOGY

To prevent backpain or a workplace injury when working with an object, ergonomically, which of the following ergonomic stance is not recommended?

Keep feet together

The protein in epidermal cells that makes the skin relatively waterproof is

Keratin

What order does urine flows through the urinary system

Kidney, ureter, bladder, urethra, urethral meatus

An employee's ability to properly perform a task is a function of

Knowledge Experience Performance

which of the following would NOT be found on the ventral side of the body.?

Knuckles of the hand

THE OCCUPATIONAL SAFETY AND HEALTH ACT (OSHA) WAS LEGISLATION PASSED TO ENSURE ALL OF THE FOLLOWING EXCEPT

LEGAL ASSISTANCE TO EMPLOYERS BEING SUED

The hormone is responsible for ovulation is

LH

which abbreviation would be unlikely to appear on a chart in a gynecologist's office.?

LOC

THE COMBINING FORM P U L M O N O REFERS TO THE

LUNGS

Dysphonia is a common symptom of which of the following conditions?

Laryngitis

A common example of a diuretic is:

Lasix

A mother brings her three year old into the office for a checkup and immunizations. To assist the child and improve communication, the medical assistant should

Let the child hold your stethoscope and listen to his own heartbeat so he understands what you are going to do

Which of the following is the term for an abnormally low white blood cell count?

Leukopenia

What is located beneath the diaphragm in the right upper quadrant of the abdominal cavity

Liver

What organ removes bilirubin from the blood, manufactures plasma proteins, and is involved with the production of prothrombin and fibrinogen

Liver

The document that represents the wishes of an individual regarding end of life treatment is called a

Living will or advanced directive

A common example of an antidiarrheal is:

Lomitil

Which of the following actions, if performed by the medical assistant, does NOT promote effective therapeutic communication?

Looking at a watch while the patient answers a question

The social worker at a clinic has arranged for a safe and secure apartment for a young, single parent and her children. According to Maslow's hierarchy of need theory, which of the following is the next level of need for her to meet?

Love and belonging

What mature cells have a nucleus

Lymphocyte, monocyte, basophil and neutrophil

INSURANCE POLICIES THAT REQUIRE POLICY HOLDERS TO SEEK MEDICAL CARE FROM PREFERRED PROVIDERS ONLY ARE CALLED

MANAGED CARE POLICIES

THE MEDICAL ASSISTANT IS ATTENDING TO A RESPONSIVE CHILD INJURED IN A BICYCLE ACCIDENT. HE HAS A SHARP PAIN AND SWELLING IN THE RIGHT LEG, WHICH LOOKS STRANGELY BENT. Emergency medical service HAS BEEN ALERTED. THE MEDICAL ASSISTANT SHOULD

MANUALLY STABILIZE THE INJURED LEG

THE MOST APPROPRIATE STEP IMMEDIATELY AFTER ADMINISTERING A SUBCUTANEOUS INJECTION IS TO

MASSAGE THE INJECTION SITE

Which of the following is NOT a federal health insurance program or state health insurance program? Medicare Medicare part a CHAMPUS MCOs workers compensation

MCOs

Th correct USPS abbreviation for the state of Maine is: MA MI M.N. N.M ME

ME

POLICIES THAT ARE SUPPLEMENTARY TO MEDICARE INSURANCE ARE KNOWN AS

MEDIGAP POLICIES

EACH OF THE FOLLOWING IS A METHOD OF STERILIZATION TO ACHIEVE SURGICAL ASEPSIS EXCEPT

MICROWAVING

WHICH OF THE FOLLOWING DESCRIBES A LAWFUL ACT PERFORMED IMPROPERLY BY A PHYSICIAN

MISFEASANCE

THE APPROVED USPS STATE ABBREVIATION FOR MINNESOTA IS

MN

WHICH TYPE OF LETTER FORMATTING ALIGNS ALL LINES WITH THE LEFT MARGIN OF THE PAPER EXCEPT FOR THE DATE LINE, COMPLIMENTARY CLOSING LINE, AND SIGNATURE LINE?

MODIFIED BLOCK

When opening and processing mail, the medical assistant should consider which of the following items as fifth priority?

Magazines and newspaper

MICR stands for

Magnetic ink character recognition

Diabetic patient education must be acknowledged and followed by the patient. Which of the following is not recommended for the diabetic patient?

Maintain plasma glucose level between 120 and 200 mg/dL

Types of health insurance and plan benefits: This type of benefit covers catastrophic or prolonged illness or injury. This insurance takes over when basic medical, hospitalization, and surgical benefits end.

Major Medical

Catastrophic coverage is referred to as:

Major medical insurance

Which of the following was developed to cover the costs of catastrophic expenses from illness or injury?

Major medical insurance

Which of the following is a surgical procedure in which a pendulous breast is lifted and fixed to the chest wall?

Mastopexy

A numeric filing system

May include portions of the patients social security number

Which of the following is an incision made to enlarge the opening of the external urethra?

Meatotomy

A health care entitlement program for the indigent that is funded by both state and federal revenues but is administered by the state is

Medicaid

A third party payer program that is jointly funded by the federal and state governments to provide medical care to citizens on public assistance or welfare is known as:

Medicaid

The medical program for needy persons is called:

Medicaid

Which of the following is funded by both federal and state revenues?

Medicaid

The statute that defines what is included in the practice of medicine, establishes the requirements for licensure, and establishes the grounds for suspension or revocation of a license is called the

Medical Practice Act

Which of the following completes the necessary paperwork for the insurance company on a referral?

Medical assistant

Which of the following is not a licensed health care worker?

Medical assistant

the information entered on claims is called.?

Medical information

A state statute that outlines the requirements to practice medicine,licensure requirements, and guidelines for revocation or suspension of licensure is

Medical practice act

In 2006, drug and prescription benefits were added allowing Medicare recipients the option of choosing, at a reduced cost, a plan that pays for prescription drugs with just a small co-payment from the patient. Beneficiaries choose the drug plan and pay a monthly premium. This option is

Medicare Part D

All of the following are considered secondary storage devices EXCEPT

Modem

Which of the following is considered a peripheral?

Monitor

Which of the following items is an output device

Monitor

Regulation Z of the Truth in Lending Act is enforced by the Federal Trade Commission and is a part of the Consumer Credit Protection Act. When a physician agrees and accepts payment in installments, the physician must provide a disclosure statement about finance charges even if no finance charges are involved. What is the minimum number of installments in this Regulation?

More than four

Some medications can be ordered verbally over the phone, but the physician must write a prescription for the pharmacist to dispense which drug:

Morphine

The term "myotomy" means incision into

Muscle

DEMOGRAPHIC INFORMATION TO BE INCLUDED IN THE PATIENT'S RECORD INCLUDES

NAME, ADDRESS, AND TELEPHONE NUMBER

THE LITHOTOMY POSITION IS USED FOR PATIENTS IN WHICH CIRCUMSTANCE

NEEDING A CERVICAL EXAM The position is perhaps most recognizable as the 'often used' position for childbirth: the patient is laid on the back with knees bent, positioned above the hips,

A check may be dishonored for which of the following reasons?

NSF Postdated check Overdraft

What is a disorder characterized by uncontrollable episodes of falling asleep during the day

Narcolepsy

A patient with encephalitis is most likely to be treated by which of the following specialists?

Neurologist

Which of the following represent good electrical safety?

Never remove the third (grounding) prong from any three-prong piece of equipment Floor-mounted outlets should be carefully placed to prevent tripping hazards Cords should never be placed on radiators, steam pipes, walls, or windows

On the way home, a medical assistant sees a blind women walking with a guide dog. The guide Dog is walking toward a puddle. Which of the following actions should the assistant take?

No action needed, the dog is trained to handle the situation

OSHA stands for

Occupational Safety and Health Administration

Instructing patients in the collection of a clean-catch, midstream urine specimen is especially important in order to avoid contamination. Which of the following is incorrect in patient education?

On the second motion, cleanse directly across the meatus, back-to-front, using another antiseptic wipe

Assuming a clinic has five entrances, how many must be accessible according to federal law?

One

Which of the following would the medical assistant hand to the physician if she wanted to check the pupils of the eye?

Ophthalmoscope

Which of the following branches of medicine specializes in the study of the musculoskeletal system?

Orthopedics

Which of the following terms refers to the ability to breathe comfortably only when in upright position?

Orthopnea

If the foot is abducted, it is moved in which direction

Outward

WHEN A NEW PATIENT CLAIMS COVERAGE UDNER MEDICARE, THE MEDICAL ASSISTANT IN A MEDICAL OFFICE SHOULD CHECK THE PATIENT'S MEDICARE CARD TO BE SURE THAT IT INCLUDES

PART B

AN ASSIGNMENT OF BENEFITS SIGNATURE BY THE PATIENT GIVES THE INSURANCE COMPANY AUTHORIZATION TO DO WHICH OF THE FOLLOWING?

PAY THE BENEFITS DIRECTLY TO THE PHYSICIAN

WHAT TERM INDICATES A HOLD IN THE LINING OF THE STOMACH

PEPTIC ULCER Peptic ulcer disease refers to painful sores or ulcers in the lining of the stomach or first part of the small intestine, called the duodenum.

WHICH OF THE FOLLOWING COMBINING FORMS IS MATCHED CORRECTLY WITH THE MEANING

PERI=AROUND

an ENT would most likely use which of the following abbreviations when recording the results of the patient's eye examination.?

PERRLA

An ENT would most likely use which of the following abbreviations when recording the results of the patient's eye examination?

PERRLAu

IF THE PATIENT HAS A HISTORY OF RETURNED CHECKS FOR NON-SUFFICIENT FUNDS, THE MEDICAL ASSISTNAT MAY ACCEPT ALL OF THE FOLLOWING TYPES OF CHECKS EXCEPT

PERSONAL CHECK

WHICH SUFFIX MEANS "FIXATION"

PEXY

WHICH OF THE FOLLOWING SUFFIXES MEANS "SWALLOWING"

PHAGIA

WHICH OF THE FOLLOWING TERMS MEANS "INFLAMMATION OF A VEIN"?

PHLEBITIS

THE PHYSICIAN ORDERS A BUCCAL MEDICATION. THE MEDICAL ASSISTANT SHOULD INSTRUCT THE PATIENT TO

PLACE THE MEDICATION BETWEEN THE LOWER TEETH AND CHEEK Buccal administration involves placement of the drug between the gums and the cheek. These medications can come in the form of tablets, films, or sprays.

WHICH OF THE FOLLOWING WOULD BE APPROPRIATE WHEN SETTING UP THE MATRIXS IN AN APPOINTMENT BOOK

PLACING AN "X" THROUGH VACATION DAYS IN PENCIL

WHICH OF THE FOLLOWING IS THE STUDY AND TREATMENT OF THE COLON, RECTUM, AND ANUS

PROCTOLOGY

which of the following activities should be integrated in an effective EHR.?

PT scheduling of appointments, PT billing, inventory used of supplies, medical and procedural coding.

Which of the following blood test is used to monitor dosage of anticoagulant therapy ?

PT/INR

which of the following blood tests is used to monitor dosage of anticoagulant therapy.?

PT/INR

IN THE DOCTOR'S OFFICE, THE PATIENT'S BLOOD OXYGEN SATURATION IS MEASURED WITH

PULSE OXIMETER

Which of the following communication modalities is capable of only one-way transmission?

Pager

claims submission types

Paper, Electronic and Digital fax

Which of the following is a combining form meaning " disease" ?

Path/o

A disadvantage of the wave scheduling system is that

Patient become annoyed because they have appointments at the same time

which of the following choices describes time-specified scheduling.?

Patients are scheduled all day long at regular specified intervals.

Which of the following calls should be transferred to the provider?

Patients expressing problems associated with treatment or medication

An assignment of benefits from the patient means that the insurance company will:

Pay the physician directly

A record of all employees and their earning, deductions, and other information is called

Payroll register

The process whereby the stomach muscles contract to propel food through the digestive tract is called ____

Peristalis

The kidneys are located behind the

Peritoneum

When gastric contents leaks into the abdominal cavity from perforation of the stomach it is called:

Peritonitis

what information will not be found in the medical record of a patient.?

Personal opinion of the medical staff.

Who of the following is most likely eligible for Medicaid?

Persons receiving Supplemental Security Income (SSI) for the aged and disabled

Which of the following suffixes refers to eating?

Phagia

Claims with a signed assignment of benefits are paid to the

Physician

Medicare forms must be signed by the:

Physician and patient

Blue Shield makes a direct payment to:

Physician members

which of the following does NOT describe schedule IV drugs.?

Physician must sign a triplicate prescription.

Psychologist Abraham Maslow created the "Hierarchy of Needs". Maslow believed that our human needs can be categorized into five levels and that the needs of each level must be satisfied before we can move on to the next. Which of the following is the correct order of Maslow's "Hierarchy of Needs" starting from the bottom to the top?

Physiological needs, Safety and Security, Love and belonging, Esteem and recognition, Self-actualization

What is the master gland of the endocrine system

Pituitary

Sublingual medications are administered by

Placing under the tongue

sublingual medications are administered by.?

Placing under the tongue.

The emergency room patient reports pain occurring around the navel. The provider writing the patient note may use what term to describe the location of pain?

Preiumbilical

What is the term used to describe the amount charged for a medical insurance policy?

Premium

Private patients are not accepted for treatment in the type of plan referred to as:

Prepaid group practice

Which of the following is the most common eye condition associated with aging?

Presbyopia

Medicare is a federal health insurance program for the following categories of people EXCEPT

Preschool children

All of the following are input devices EXCEPT the

Printer

Which of the following means a physician who specializes in the study of the anus and the rectum?

Proctologist

Medical malpractice is defined as

Professional negligence

DIRECTLY BELOW THE STAMP

REDDENED SKIN

WHICH OF THE FOLLOWING PROCEDURES SHOULD BE USED WHEN A LETTER ADDRESSED TO ANOTHER MEDICAL OFFICE IS OPENED IN ERROR

RESEAL THE ENVELOPE, WRITE "OPENED IN ERROR", AND THEN MAIL IT AGAIN

WHICH OF THE FOLLOWING IS INCLUDED IN A PATIENT'S VITAL SIGNS

RESPRIATION RATE

WHICH OF THE FOLLOWING IS A WRITTEN DESCRIPTION OF WORK EXPERIENCES, SKILLS, AND EDUCATIONAL BACKGROUND

RESUME

A PATIENT STATES THAT HE HAS HAD NO DIGESTIVE PROBLEMS. THIS STATEMENT SHOULD BE RECORDED IN WHICH OF THE FOLLOWING PARTS OF THE PATIENT'S MEDICAL RECORD

REVIEW OF SYSTEMS

LEAD I OF THE ELECTROCARDIOGRAPH TRANSMITS AND RECORDS ELECTRICAL ACTIVITY BETWEEN WHICH OF THE FOLLOWING LIMBS

RIGHT ARM AND LEFT ARM

WHICH IS NOT AN APPROVED RIGHT IN THE PATIENT'S BILL OF RIGHTS

RIGHT TO REFUNDS FOR COMPLICATIONS THAT ARISE DURING HOSPITAL STAYS

In electrocardiography, the electrode used as a ground is

RL

The justification of behavior with socially-acceptable reasons and the tendency to ignore the real reasons underlying the behavior is a defense mechanism. An example is, "I dieted strictly all day; therefore, it's okay to eat a couple of candy bars later in the evening after supper." This defense mechanism is known as

Rationalization

Which of the following actions should the medical assistant NOT take when preparing the patient for an exam?

Reassure the patient that everything will be okay

When a letter requires a second page, the following information is typed in which order near the top of the second page?

Recipient's name, page number, date

A hernia of part of the rectum into the vagina is called

Rectocele

A four year old child who has been potty trained for almost a year begins wetting the bed. No medical basis is identified, and the parents state that the bed-wetting began soon after the birth of a sibilant. The toddler probably is exhibiting what defense mechanism?

Regression

Which of the following defense mechanisms involve a return to earlier patterns of adaptation?

Regression

What typically does not cause an artifact in the tracing of an electrocardiogram

Relaxed patient

The cavity within the kidney that collects urine is the

Renal Pelvis

All of the following are part of the management process EXCEPT

Reporting

Which of the following defense mechanisms involves putting unpleasant events, feelings, or thoughts out of one's mind?

Repression

Translated as "the thing speaks for itself", which of the following is evidence showing that negligence by the accused person may inferred from the nature of the injury occurring to the plaintiff?

Res ipsa loquitur

Mail inadvertently opened should be

Resealed with tape with the notation "opened in error"

A Relative Value Scale (RVS) adapted for the Health Care Financing Administration (HCFA) that is the basis for the Medicare fee schedule is known as:

Resource-based RVS

Medicare Part B pays physicians on a fee scale consisting of three parts: 1. Physician's work. 2. Charge-based professional liability expenses. 3. Charge-based overhead. This fee scale is known as

Resource-based Relative Value Scale (RBRVS)

The thoracic cage is a structural unit important for ___

Respiration

Under this doctrine, physicians are legally responsible for the acts of their employees when they are acting with the scope of their duties or employment

Respondeat Superior

The legal term for an employer's responsibility for the acts of an employee is

Respondent superior

The words "for deposit only" specify what type of endorsement?

Restrictive

Upon receiving checks in the mail, the MA should first

Restrictively endorse them

Which of the following is a malignant tumor of the eye that is known to be hereditary?

Retinoblastoma

What instrument holds open layers of tissue, exposing the areas beneath?

Retractors

Which of the following terms means drainage from the nose?

Rhinorrhea

Contractual clauses that identify additional coverage beyond what is standard are called

Riders

The abbreviation for "prescription" is

Rx

which of the following is the pacemaker for the heart.?

SA node

THE PROCESS OF CLEANING AND REMOVING DEBRIS FROM INSTRUMENTS IS KNOWN AS

SANITIZATION

WHICH TYPE OF DRUG SCHEDULE HAS NO ACCEPTABLE MEDICAL USE

SCHEDULE I

WHICH OF THE FOLLOWING ITEMS WOULD NOT BE INCLUDED WHEN PREPARING MINUTES OF A MEETING

SCHEDULE OF ALL PAST AND FUTURE MEETINGS

ALL OF THE FOLLOWING ARE WAYS FOR A MEDICAL ASSISTANT TO PROTECT CONFIDENTIAL INFORMATION ON A COMPUTER FROM UNAUTHORIZED PERSONNEL EXCEPT

SHARE PASSWORD ONLY WITH MEDICAL PERSONNEL

WHICH OF THE FOLLOWING IS THE SECTION OF A PRESCRIPTION WITH INSTRUCTIONS TO THE PATIENT ON HOW TO TAKE THE PRESCRIBED MEDICATION

SIGNATURE

WHICH OF THE FOLLOWING IS THE LARGEST ORGAN IN THE BODY

SKIN

WHICH OF THE FOLLOWING TERMS DESCRIBES UNTRUE ORAL STATEMENTS MADE TO DAMAGE AN INDIVIDUAL'S REPUTATION

SLANDER

ALL OF THE FOLLOWING ARE TECHNIQUES FOR ACTIVE LISTENING EXCEPT

STATING OPINIONS AND INTERJECTING QUESTIONS TO ENSURE CLEAR UNDERSTANDING OF THE MESSAGE

THE TYPE OF SCHEDULING STYLE THAT ASSIGNS A SPECIFIC TIME FOR EACH PATIENT THROUGHOUT THE DAY IS CALLED

STREAM

WHICH TERM IS USED TO MEAN ORDERING AN INDIVIDUAL TO APPEAR IN COURT AND TO BRING ANY PAPERS, BOOKS, OR INFORMATION NECESSARY TO EXPLAIN AN ISSUE

SUBPOENA DUCES TECUM

A "blind" weight is done on a patient by.?

Shielding the readout so the patient is not aware of what the reading is.

Of the following, what is the most appropriate patient position for a venipuncture?

Sitting in a chair

A medical assistant publicly criticizes a physician's diagnostic skills. This is an example of

Slander

The prefix brady- means which of the following?

Slow

When interviewing job applicants, all of the following should be considered EXCEPT

Social affiliations

In which section of the chart would information about the patient's smoking habits and employment be documented ?

Social history

It will be most difficult to collect past due accounts from.?

Someone who is unwilling to pay

Which of the following reflects the ability of the kidneys to concentrate urine?

Specific gravity

An instrument used to dilate a body orifice is a/an

Speculum

If the physician is going to do a Pap smear, the medical assistant should have which of the following equipment available?

Speculum and Water Soluble Lubricant

A patient sustains severe blunt trauma to the left upper abdomen and requires surgery. What body organ is most likely to be involved

Spleen

Digestion DOES NOT involve which organ?

Spleen

What is the lymphoid organ that is a reservoir for red blood cells and filters organisms from the blood

Spleen

What organ is located in the lymphatic System?

Spleen

What organ is located in the lymphatic system?

Spleen

A person who holds a health benefit plan is a

Subscriber

The point at which an impulse is transmitted from one neuron to another neuron is called ____

Synapse

WHEN COMMUNICATING WITH A HEAR-IMPAIRED PATIENT, THE MEDICAL ASSISTANT SHOULD DO ALL OF THE FOLLOWING EXCEPT

TAPE ALL CONVERSATIONS FOR LATER REVIEW BY THE PATIENT

WHY WOULD A MEDICAL ASSISTANT USE THE Z-TRACK METHOD TO ADMINISTER A DRUG

THE DRUG NEEDS TO BE DEEP INTRAMUSCULAR (IM) AND CAN STAIN OR IRRITATE THE SUBCUTANEOUS TISSUE

COLLECTION OF FEES WHEN A PATIENT HAS DIED MAY BE DIRECTED TO

THE EXECUTOR OF THE ESTATE

ALL OF THE FOLLOWING ARE REASONS THAT AN INSURANCE CARRIER MAY REJECT A CLAIM EXCEPT

THE FIVE-DIGIT CPT CODE MATCHES THE APPROPRIATE DIAGNOSIS

WHICH OF THE FOLLOWING WILL RESULT IF A PHYSICIAN FAILS TO ASSIGN A DIAGNOSTIC CODE FOR AN INSURANCE CLAIM

THE INSURANCE CLAIM WILL BE REJECTED

IF A PROVIDER ACCEPTS ASSIGNMENT ON A MEDICARE CLAIM, THIS MEANS THAT

THE INSURANCE PAYMENT WILL BE SENT TO THE MEDICAL OFFICE

IN WHICH MANNER IS A LETTER TO BE HANDLED WHEN IT WILL BE MAILED IN A WINDOW ENVELOPE

THE LETTER IS FOLDED IN THIRDS BY FAN FOLDING THE LETTER WITH THE NAME AND ADDRESS FITTING INTO THE WINDOW

DURING A SPIROMETERY, HOW MANY GOOD EFFORTS AT INHALING DEEPLY AND EXHALING MUST A PATIENT MAKE TO ENSURE AN ACCURATE MEASUREMENT

THREE

CALCULATE THE FOLLOWING DRUG DOSGE: THE PHYSICIAN ORDERS 750 MILLIGRAMS OF CIPROFLOXACIN (CIPRO). THE LABEL OF THE BOTTLE IN THE OFFICE SAYS 250 MILLIGRAMS PER TABLET

THREE TABLETS

COORDINATION OF BENEFITS (COB) IS USED BY INSURANCE CARRIERS

TO AVOID DUPLICATION OF PAYMENTS FOR THE SAME SERVICE OR PROCEDURE

AGING OF ACCOUNTS SHOULD BE DONE FOR WHICH OF THE FOLLOWING REASONS

TO DETERMINE THE AMOUNT A PATIENT OWES ON A BILL AND FOR HOW LONG

WHICH OF THE FOLLOWING DESCRIBES THE PURPOSE OF MONITORING AUTOCLAVES WITH SPORE TESTS

TO ENSURE THAT AN AUTOCLAVE IS STERILIZING INSTRUMENTS PROPERLY

A federally funded third-party payer program that pays the medical bills of spouses and dependents of persons on active duty in the uniformed service is called:

TRICARE

The dependents of active duty personnel ,retired personnel, dependents of retired personnel, and dependents of personnel who died while on active duty are covered by

TRICARE

The insurance program authorizing treatment by civilian physicians at the expense of the government for dependents of military personnel is:

TRICARE

WHAT PIECE OF EQUIPMENT IS HELPFUL DURING A PHYSICAL EXAM TO DETERMINE HEARING

TUNING FORK The Weber test is a quick screening test for hearing. It can detect unilateral (one-sided) conductive hearing loss (middle ear hearing loss) and unilateral sensorineural hearing loss (inner ear hearing loss). The test is named after Ernst Heinrich Weber

WHICH OF THE FOLLOWING DESCRIBES THE ANTAGONISM EFFECT

TWO DRUGS WORKING IN OPPOSITION TO EACH OTHER / antagonism is a phenomenon wherein two or more agents in combination have an overall effect that is less than the sum of their individual effects.

Which of the following is the term for " fast heartbeat " ?

Tachycardia

A common example of an anticonvulsive is:

Tegretol

Muscles are attached to bones by

Tendons

What are male hormones produced by

Testes

which of the following data entry notes has a misplaced comma.?

The culture, did not grow any bacteria.

When completing the check register, all of the following information is recorded EXCEPT

The date the check is expected to clear

Which of the following information is typically not included in a telephone message?

The location of the person who was called

A 20 year old female was experiencing urinary frequency , increase thirst, and nausea. She was instructed to bring in a first morning, clean catch, midstream urine specimen, and then she would be examined by the doctor. What reason would the doctor have for requesting a first morning specimen?

The patient could be pregnant, and a first morning specimen has the highest concentration of dissolved substances

It is appropriate to check the carotid pulse if

The patient has fainted

it is appropriate to check the carotid pulse if.?

The patient has fainted.

If a medical insurance policy has a deductible of $50:

The patient has to pay this amount

A restrictive endorsement is when

The payee directs how the check is to be made payable

the policy and procedures manual is written jointly by.?

The physician and staff.

The policy and procedures manual is written jointly by

The physician and the staff

Who is the legal owner of the medical record (original hardcopy or electronic medical record)?

The physician or medical facility which initiated and developed the record

When a person has insurance coverage under both TRICARE and a private or group health insurance policy, which is the primary carrier who pays first?

The private or group insurance carrier

Leadership is best described as

The process of working with and through people to achieve organizational objectives willingly

Which of the following is NOT one of the rights that patients have when they become a member of an HMO (health management organization)?

The right to choose any doctor without penalty

If AC interference occurs on an EKG tracing, what is the likely cause?

There is electrical interference from within the room.

What cavities are separated by the diaphragm

Thoracic and abdominal

it is recommended that records of appointments be kept for.?

Three years

Which of the following terms refers to a condition of insufficient blood-clotting cells?

Thrombocytopenia

HIPPA requires covered entities to submit Medicare claims

Through electronic data exchange

Where do you find the pulse from the patients dorsalis pedis artery?

Top of foot

The purpose of medical coding includes

Tracking diseases Classifying diseases Providing comparable data for research

A medical assistant would use world processing software to create which of the following?

Transcriptions

The major function of the circulatory system is

Transportation

A common example of an antipyretic is:

Tylenol

Which of the following is the term for reconstruction of the eardrum?

Tympanoplasty

Which of the following is not associated with Insulin-dependent diabetes mellitus?

Type II

which of the following blood types can give to all other blood types.?

Type O

THE MEDICAL SPECIALTY STUDY OF AND TREATMENT OF DISEASES AND DISORDERS OR THE URINARY TRACT IS

UROLOGY

WHEN COMMUNICATING WITH AN ILLITERATE PATIENT, THE MEDICAL ASSISTANT MAY

USE ORAL EXPLANATIONS AND DIRECTIONS

Which one of the following is an insurance claim processing error?

Using "rule out" diagnosis

ICD-9-CM codes that may be assigned during an encounter that are not necessarily a diagnosis but are factors that may influence a patient's health status are referred to as.?

V-codes

Which of the following ICD-9-CM codes refers to factors that influence health status

V-codes

WHICH OF THE FOLLOWING CHECKS HAS A STUB ATTACHED TO THE CHECK FOR RECORDING INFORMATION ABOUT THE TRANSACTION

VOUCHER CHECK

Colporrhaphy is the repair of which of the following?

Vagina

which of the following is NOT a purpose of the medical record.?

Verification record of physician skill level

A parenteral medication is one that is administered

Via injection

The Snellen test measures

Visual acuity

Which of the following fat soluble vitamins is important for vision?

Vitamin A

which of the following vitamins is NOT fat soluble.?

Vitamin C

Which vitamin plays an important role in the body's absorption of calcium ?

Vitamin D

which vitamin plays an important role in the body's absorption of calcium.?

Vitamin D

This type of check has a detachable form. The detachable portion is used to itemize or specify the purpose for which the check is drawn and shows discounts and various itemizations. The detachable portion is removed before the check is presented for payment.

Voucher check

What income tax form is mandated, by law, to be given to every employee at the end of the year?

W-2 form

Employers are required by law to withhold certain amounts from employees' earnings. These amounts must be reported and forwarded to the IRS to be applied toward payment of income tax. The Income Tax Withholding is also known as

W-4

The ICD-10 system of classifying diseases into categories was devised by what organization?

WHO (World Health Organization. They track describe and track diseases across the globe)

the ICD-9 and ICD-10 system of classifying disease into categories were devised by what organizations.?

WHO (world health organization)

A purchase agreement provision that covers the cost of repair resulting from faulty design or manufacturing is the

Warranty

Scheduling the number of patients who can be seen in 1 hour based on the average appointment describes the

Wave system

In most states , the employer pays a premium to an insurance carrier fora policy known as

Workers compensation insurance

THE International Classification of Diseases ICD-9-CM CODING BOOK WAS COMPILED BY

World Health Organization W.H.O

When communicating with a patient who has a visual impairment, which of the following factors takes on greater importance?

Your tone of voice, inflection, and speech volume

Which of the following individuals would require the consent of an adult before treatment may be given by a physician? a mentally sound 75 y/o woman an emancipated 17 y/o male an unconscious 45 y/o pt. brought into the ER a 22 y/o single woman a 15 y/o girl living with her parents

a 15 y/o girl living with her parents

Examples of negative communication include

a and d; showing boredom, acting in a confronting manner.

Not making eye contact with the patient is an example of

a barrier to communication.

Which of the following situation is NOT considered to be a reportable incidence? accidental stabbing spousal abuse a positive result for HIV a case of rubella a case of bronchitis

a case of bronchitis

A type of bone fracture producing many bone fragments is

a comminuted fracture

Comorbidity

a condition that exist along with the condition for which the pt is being seen for

The instrument used to view the urinary bladder is

a cystscope

A VIS is a form to request a DEA number a form used to document vaccinations a form that explains the safety and efficacy of the vaccine and adverse reactions caused by the vaccine a form that tell the pt the immunization schedule a form used to request controlled substances from the pharmacy

a form that explains the safety and efficacy of the vaccine and adverse reactions caused by the vaccine

Shock is caused by a tear in a ligament a lack of blood flow and oxygen to body tissues a heart attack a stroke epistaxis

a lack of blood flow and oxygen to body tissues

Which of the following should be placed on the top when sorting incoming mail? the latest edition of a medical journal a letter marked "Personal" a letter with no return address reports from the laboratory pharmaceutical updates about drug recalls

a letter marked "Personal"

Which of the following statements describes a patient advocate? a liaison between pt. and healthcare provider a person selected to make healthcare decisions for the pt. a type of living will an advanced directive an attorney for the pt. during a lawsuit

a liaison between pt. and healthcare provider

SOAP refers to.?

a method of documentation used in medical records

Which of the following situations is NOT considered to be a reportable incident? a gunshot wound a sexually transmitted disease a negative result for HIV a case of pertussis child abuse

a negative result for HIV

which of the following situations would be of least concern when involved in a sterile procedure.?

a nonsterile person entering the room

which of the following represents an important way to maintain the security and integrity of an electronic health record.?

a password secured sign-on credential for each user in a facility

Oversight of the patient may include monitoring care, facilitating referrals, and serving as a point of contact. In the Patient-Centered Medical Home model, a medical assistant who takes on responsibility for these elements is acting in the role of

a patient navigator. In this role, the MA is responsible for providing information to patients and fostering empowerment so patients make decisions that are their best interest. A MA can serve as the liaison (relationship) between the provider and other members of the health care team, and is often the one to actively communicate with the pt.

The cost to a physician for the services of a collection agency is usually

a percentage of each amount collected

The policy describing a period of non-coverage for conditions diagnosed prior to the issuance of an insurance benefit plan is called

a pre-existing conditions waiver

which of the following phrases describes the amount of evidence required to convict in a civil case.?

a preponderance of evidence

claim denial

a pt can appeal a claim denial if: no reason is given for the denial; unusual circumstances prevents precertification; payment was reduced by the insurances company

A sudden attack, such as that observed in epilepsy is known as

a seizure

A medical assistant is working with an obese child on a weight reduction program. When his patient loses 5 lb at her follow-up appointment, he gives her a movie ticket. Which psychological principle is a medical assistant using in this case? a. Reinforcement b. Cognitive therapy c. Health promotion d. Latency Theory e. Light versus flight

a.

A patient has paid for her office visit with cash. Which statement best reflects what the medical assistant should do? a. Document the payment and give the pt a receipt b. Thank the pt but clarify that cash is not accepted for services c. Immediately enter the cash amount on the bank deposit slip d. Put the cash in the office safe for deposit at the end of the week e. Use petty cash to provide change

a.

A physical inventory of office equipment should be taken a. Every year b. Every two years c. Every three years d. Every five years e. Every ten years

a.

A plane that cuts the body parallel to the horizon is called a/an a. Transverse plane b. Sagittal plane c. Frontal plane d. Coronal plane e. Midsagittal plane

a.

After a patient has had a grand mal seizure, one would expect the patient to be: a. Confused & drowsy b. Excited & hyperactive c. Hypotensive with a decreased pulse d. In need of airway management e. Needing immediate transport to the hospital

a.

All of the following are benefits of using Patient Portals as PHRs (personal health record) EXCEPT: a. Patients are able to edit medical information b. Patients can request or make appointments c. Patients are empowered to take accountability for their health d. Providers are able to communicate with patients electronically e. Reminders or alerts may be automatically generated

a.

Applying an elastic or ACE wrap to a sprained ankle is an example of: a. Bandaging b. Applying a dressing c. Splinting d. Casting e. Treating a wound

a.

Appointments that are anticipated to require more time should be scheduled: a. At the beginning of the hour b. Never c. At the end of the hour d. With another patient's 10-minute time slot e. During a 10-minute slot

a.

Before scheduling an appointment with a specialist, the medical assistant must: a. Obtain an order from the physician for the exact procedure to be performed b. Talk with the patients to find convenient appointment times c. Ask the patient if she would rather schedule the appointment d. Determine the day and time the procedure must be performed e. Determine who will be with the patient at the time of procedure

a.

Flexible office hours occur most often a. In group practices b. In hospitals c. In specialists' offices d. In primary care physicians' offices e. In single-physician practices

a.

Heart sounds that are heard when the blood pressure is being measured are called the: a. Korotkoff sounds b. Rinne sounds c. Snellen sounds d. Isharhar sounds e. Jeager sounds

a.

One of the most important uses of computers in the medical office is to a. Schedule appointments b. Interpret lab results c. Diagnose patients d. Take vital signs e. Locate files

a.

The act that protects patient rights including the right to agree to or refuse medical treatments is the a. Patient Self-Determination Act of 1990 b. Consumer Protection Act of 1971 c. Civil Rights Act of 1964 d. HIPAA Act e. American with Disabilities Act

a.

The disease where the coating of the axon begins to disintegrate and slows neural transmissions is called a. Multiple sclerosis b. Myasthenia gravis c. Amyotrophic lateral sclerosis d. Cerebral palsy e. Parkinson's disease

a.

The knee-chest "bowing" position is used for a. Procotological & Sigmoidoscopy exams b. Vaginal exams c. Exam of the chest & upper torso d. Patients who have difficulty breathing e. For treatment of hypotension

a.

The length of time in which a person can file a lawsuit is called a. Statute of limitations b. Doctrine of informed consent c. Mandatory reporting d. HIPAA e. COBRA

a.

The type of scheduling where patients arrive at their own convenience is: a. open hours b. Time specified c. Double-booking d. Clustering

a.

What should the medical assistant do if a patient misses an appointment? a. Document the no-show in the patient's chart. b. Notify the patient that she will be charged. c. Refuse to reschedule an appointment for the patient. d. Schedule another appointment for the patient but patient must confirm. e. Erase the appointment from the appointment book.

a.

When a physical exam has been performed and the physician documents PERRLA ("pupils equal, round, and reactive to light and accommodation") what part(s) of the body is this term referring to? a. Eyes b. Ears c. Throat d. Heart e. Abdomen

a.

Which condition is treated with use of the DASH diet? a. High blood pressure b. Diarrhea c. Ulcers d. Muscle weakness e. Cancer

a.

Which of the following gives a choice to those over 18 years of age to determine the disposition of their body or body parts? a. The Uniform Anatomical Gift Act b. The living will c. The power of attorney for health care d. ERISA e. Res ipsa loquitur

a.

Which of the following practitioners would treat patients for ADHD, PTSD, and bipolar disorder? a. Psychiatrist b. Hematologist c. Gynecologist d. Rheumatologist e. Pulmonologist

a.

Which of the following represents a change that ICD-10 made to the structure of the coding format? a. Codes contain seven digits versus five. b. Codes are no longer in alphabetical order within a chapter c. There are no references to the anatomic site involved in a disease, condition, or injury. d. All codes contain only numbers e. E and V codes continue to be used for special circumstances.

a.

Which of the following represents an important way to maintain the security and integrity of an electronic health record? a. A password secured sign-on credential for each user in facility b. Limited access to anyone but the physician providers c. Single sign-on credential for the practice office team d. Keeping the data entry device or computer out of sight of patients e. None of the above

a.

Which of the following words is MISSPELLED? a. Menstration b. Glaucoma c. Accommodation d. Hemorrhoid e. Circumcision

a.

Which term did Freud use to describe the area of the mind that determines a person's basic identity? a. Ego b. Id c. Superego d. Unconscious mind e. Subconscious mind

a.

Leaving large, unused gaps in the physician's schedule is a. Underbooking b. Overbooking c. Clustering d. Wave e. Advance

a. (Clustering is grouping similar appointments together during the day. Wave scheduling is a set number of patients per hour, all whom will arrive at the top of the hour. Advanced is scheduling appointments weeks or months in advance.)

The process of converting description of diseases, injuries, and procedures, into numerical designation is termed: a. Coding b. Claims c. Subrogation d. Superbill e. Charge slip

a. (Coding is the basis for information on the claim form) (a Claim is a demand for payment. a Subrogation is the right of an insurer to collect monies. A superbill is the bill the patient receives from the physician at the time of service describing the visit, tests, diagnosis, charges, and when to return.)

Sterile technique must be used when a. Placing sutures in a new laceration b. Removing sutures from a healed laceration c. Performing a Pap smear d. Performing a rectal exam in order to do a hemoccult e. Cleaning the skin prior to placement of sutures

a. (Placing sutures is the one procedure listed that must be performed with sterile gloves in a normal situation. All other scenarios necessitate the use of non-sterile exam gloves & are not sterile procedures)

A claim form is also known as a/an a. CMS-1500 b. Ledger c. Subrogation d. HCPCS e. Superbill

a. (This is accepted by most insurance carriers. This form is prepared using words and CPT codes for procedures performed and ICD-10-CM codes for diagnoses)

Examining a document for damage before filing it is an example of which of the following steps? a. Conditioning b. Storing c. Releasing d. Sorting e. Indexing

a. (This is the 1st step in the filing process, followed by: releasing, indexing, sorting, and storing) CRISS

Which of the following filing steps includes ensuring that the appropriate people have taken action on a document before filing it? a. Releasing b. Indexing c. Conditioning d. Storing e. Sorting

a. (a release mark should be noted before a document is filed)

All money owed by the practice to other businesses is called a. Accounts payable b. Accounts receivable c. Charges d. Debits e. Owner's equity

a. (accounts receivable is money owed to the practice. debits is an accounting term that describes money paid out by the practice. and owner's equity is the profit made after taxes and expenses)

A scrapping of the superficial layer of skin is called a/an a. Abrasion b. Avulsion c. Laceration d. Incision e. Contusion

a. (b. is a flap of skin that is forcibly torn or separated. A laceration (c.) is a jagged or irregular tear of the tissues due to trauma. A contusion (e) is an injury involving bleeding into the tissues without breaking the skin such as a bruise (ecchymosis))

Which of the following does NOT describe Schedule IV drugs? a. Physician must sign a triplicate prescription b. Can be refilled five times over six months c. Can be called in to pharmacy over phone d. Frequently abused e. Must be stored in locking cabinets for administration

a. (because only Schedule II drugs must be ordered in writing on a triplicate form)

When transcribing material from recorded dictation, what should the medical assistant do if a word is unclear? a. Leave a blank space and write a note to the physician. b. Guess which word the physician intended and insert it. c. Stop transcribing until the physician is available to clarify the word. d. Reword the sentence so the word is no longer needed. e. Mark the space with an "X" and ask the physician later.

a. (it is better to leave a blank space rather than an "X")

Checks and cash from a medical practice should be deposited in the bank a. Daily b. Biweekly c. Weekly d. Monthly e. Semimonthly

a. (so that the no money is lying around the office. It is easier to keep track of the money in a bank account)

Which of the following is a Gram-positive cocci that grows in clusters? a. Staphylococcus aureus b. Neisseria meningitidis c. Mycobacterium tuberculosis d. Escherichia coli e. Streptococcus pneumoniae

a. (staphylo- is a Greek term that denotes "bunch of grapes." Staphylococci are round bacteria that grow in grapelike clusters. (b.) is gram-negative bacterium. (c.) has a straight, curved, or branched rod shaped & requires an acid-fast stain. (d.) is a gram-negative bacillus. And (e.) is a gram-positive bacterium, but this species grows in chains)

SOAP refers to a. A method of documentation b. A filing system used in medical offices c. A procedure for making medical appointments d. A protocol for answering patient phone calls e. A bookkeeping system used in medical offices

a. (subjective, objective, assessment, plan)

The microscope condenser is responsible for a. Collecting & Concentrating light rays b. Holding & moving the slide c. Controlling the amount of light focused on an object d. Coarse & fine adjustment for object focus

a. (the condenser is found within the diaphragm of the microscope & is responsible for collecting & concentrating light rays onto the object on the slide. The stage is responsible for holding & moving the slide (b.). The course & fine adjustments will bring the object into focus (d.). The iris is responsible for controlling the amount of light focused on the object (c.)

Which of the following documents is the record of a professional meeting? a. Minutes b. Agenda c. Bylaws d. Itinerary e. Resolution

a. (they include the date, time, location, and topic of the meeting, as well as those attending, those about, topics discussed, and time of adjournment)

Using sterile instruments to perform a breast biopsy is an example of: a. Surgical asepsis b. Sterilization c. Medical asepsis d. Personal protective equipment e. Sanitization

a. (this is removing all organisms prior to entering the body. This is done by using sterile technique & sterile instruments in a procedure)

Employment, use of tobacco and alcohol , and exercise habits are listed in which of the following sections of the patient's chart? a. Social history b. Chief complaint c. Review of Systems d. Medical history e. Family history

a. (this section may also include sexual history, drug use, recreational activities, and present family status)

A spreadsheet is a type of a. Worksheet b. Hardware c. Patient list d. Cover letter e. Work grid

a. (used to see many types of information at once) hardware refers to a computer's physical components. a work grid shows what time employees are in.

Which terms is used when describing the amount of money owed by the medical office for products and services purchased on credit? accounts receivable billing accounts accounts payable monthly accounts credit card accounts

accounts payable

Using two-way communication, using positive body language, asking questions, and offering feedback are examples of

active listening.

The normal things that a person does from day to day are referred to as:

activities of daily living

Which of the following types of infection has a quick onset and a short duration, similar to the common cold? chronic infection acute infection latent infection purulent infection congenital infection

acute infection

modifier

addition to the initial CPT code that identifies certain circumstances

which of the following steps helps ensure smooth operation in the medical office during a patient emergency.?

adhering to a pre-established plan and protocols for managing the emergency

Pathogens that thrive in the present of oxygen is called:

aerobes

Summaries identifying which patient accounts are 30, 60, 90, and 120 days overdue include

age analysis

Which of the following should be assessed first when rendering first aid? pulse capillary action pain or injury to limbs emotional state airway

airway

All of the following are ways to help in the collection process of accounts receivable EXCEPT: asking the pt. if he or she will be paying by cash, check or credit card enclosing an addressed return envelope with the pt. bill making the pt. aware of the payment policy prior to an appointment allowing three months to pass before billing the pt. for the office visit making a call to the pt. about an overdue bill

allowing three months to pass before billing the pt. for the office visit

Advanced Beneficiary Notice (ABN)

also known as a waiver of liability, is a notice a provider should give you before you receive a service if, based on Medicare coverage rules, your provider has reason to believe Medicare will not pay for the service.

which of the following words means "without menstrual flow "?

amenorrhea

All of the following are advantages of the numeric filing system EXCEPT: easy expansion an alphabetic card system no pt. names listed no record no need to shift or move files more confidentiality

an alphabetic card system

The Personnel Record Act prohibits an employer from keeping information about an employee's job performance an employee's political affiliation recent disciplinary action against the employee recent work incidences an employee in a locked file

an employee's political affiliation

All of the following statements are true about the encounter form EXCEPT: an encounter form is also called a super bill or charge slip an encounter form provides an itemized list of charges an encounter form comes in triplicate an encounter form provides documentation that may be easily placed in the pt's medical record an encounter form is considered the universal insurance claim form

an encounter form is considered the universal insurance claim form

which of the following best describes the definition of a disaster situation in a medical practice office.?

an event that disrupts the workflow of the practice for more than 24 hours

99211

an example of what an E&M code looks like

a fomite is.?

an inanimate object that can harbor pathogens

What is seizures? a type of myocardial infarction a syncope an involuntary muscle contraction/relaxation a hemorrhage an abrasion

an involuntary muscle contraction/relaxation

When making travel arrangements for the physician to attend a medical seminar or convention, the medical assistant should provide the physician with details of the entire trip, including dates and times of arrival and departure, flight and hotel confirmation numbers, and other details all in one document. This detailed description is called

an itinerary

when removing a medical chart from the file cabinet, which of the following items should the MA put in its place.?

an outguide

Which type of pathogen survives in the absence of oxygen? spores aerobes anaerobes vectors fomites

anaerobes

The medical word that means to take away pain or to be free from pain is:

analgesia

A drug type that eases pain is called an:

analgesic

A drug used to relieve pain is an

analgesic

medications in which of the following categories provide pain relief without sedation.?

analgesics

A drug type that numbs is referred to as an:

anesthetic

When should the W-2 form, the wage and tax statement, be given to an employee? annually in April annually in January biannually in January and June quarterly in March, June, September, and December every time there is a change in the employee's work status

annually in January

The drug type that may relieve gastrointestinal tract irritation is a(n):

antacid

Michelle has an order to administer a TB test to her patient. She knows that the body sites used for an intradermal injection are the

anterior forearm and the upper back

A drug from which of the following classes is used for a heart condition? antacids antiarrhythmic anesthetics antibiotics analgesics

antiarrhythmic

The drug type that prevents or decreases clotting is an:

anticoagulant

Drugs that prevent the formation of clots are classified as:

anticoagulants

The drug type that is used to control seizures is an:

anticonvulsant

The drug type that decreases fever is referred to as an:

antipyretic

A legal, valid contract may include all of the following EXCEPT offer and acceptance a legal subject matter signatures made by mentally competent emancipated minors a valid consideration or something of value any 2 individual

any 2 individual

AN IDIOSYNCRATIC EFFECT IS

any unintended effect on the body as a result of the use of therapeutic drugs, drugs of abuse, or the interaction of two or more pharmacologically active agents.

The artery that carries oxygenated blood to the body pumped from the left ventricle is called the.

aorta

the artery that carries oxygenated blood to the body pumped from the left ventricle is called the.?

aorta

To control bleeding or hemorrhaging, the medical assistant should initially apply heat over the wound apply ice over the wound apply direct pressure apply a tourniquet above the injury immobilize the body part

apply direct pressure

The medical assistant is caring for a child with a painful, blistered burn on the arm from a hot liquid. The medical assistant should cool it with water as quickly as possible and continue cooling until the pain is relieved quickly pop each blister, then apply cold water until the pain is relived apply triple antibiotic ointment to the burn and cover it with an adhesive bandage apply ice directly to the burn and keep it there until the pain is relived apply direct pressure with an absorbent pad

apply ice directly to the burn and keep it there until the pain is relived

which heavy bleeding of the forearm, the FIRST method a medical assistant would use to stop the bleeding would be to.?

apply pressure to the wound with a sterile or clean cloth

When the medical assistant is preparing to answer incoming calls, what supplies or items should he or she have readily available ? patient medical records, coding books, and office policy manual appointment book, calender, message pad or notepad, and pen and pencil reminder cards, appointment book, and pen and pencil new patient registration forms and change of address forms notepad, medical dictionary, and pen and pencil

appointment book, calender, message pad or notepad, and pen and pencil

it would be appropriate to send which of the following to a patient via email.?

appointment request

An accumulation of serous fluid in the peritoneal cavity is

ascites

Microorganisms may be transmitted by each of the following EXCEPT

asepsis

to encourage an elderly patient to give information while taking the patient history, the MA should.?

ask open-ended questions

The best way to handle an unidentified caller who insists on speaking with the physician but refuses to give her phone number or the reason for her call would be to transfer the call to the DR because the pt is becoming upset transfer the call to the office manager, who may be able to get the pt's name and phone number ask the caller not to call back until she is prepared to give the requested information tell the caller that unidentified calls are never transferred to the DR, then hang up ask the caller to send a letter to the physician

ask the caller to send a letter to the physician

to correctly treat an adult with a foreign body airway obstruction, the medical assistant should first.?

ask the patient if he can speak

the threat of touching someone without permission is called.?

assault

When moving a heavy object one should

assess the object prior to trying to lift it and ask for help if needed.

A written authorization by the patient giving the insurance company the right to pay the physician directly for billed services is known as the

assigment of Benefits

if a patient has just had blood drawn and complains of feeling very dizzy, which of the following should the MA do FIRST.?

assist the patient into a supine position and elevated his legs

If the medical office has a patient who is always late for appointments, the best time to try to book this patient is

at the beginning of the day, because if the patient is late it will not disrupt the end of the day's schedule.

Appointments that are anticipated to require more time should be scheduled.?

at the beginning of the hour

which of the following disease involves incomplete expansion of the lung.?

atelectasis

Advantages to electronic claims submission

audit trail, faster payment, easier to track meaningful use information

The signature of the treating physician, medical assistant, or other healthcare provider on the medical record indicates that the record is accurate. This is called

authentication

When educating your patient, which of the following is not recommended for the prevention of deep vein thrombosis?

avoid compression stockings

A new patient must provide all of the following information EXCEPT: a. Social Security Number b. Income c. Marital status d. Occupation e. Age

b.

A papule with clear fluid is called a a. Pustule b. Vesicle c. Macule d. Nevus e. Nodule

b.

A person who has difficulty breathing and experiences swelling of the respiratory tract following a bee sting may have a. A myocardial infarction b. Anaphylactic shock c. Obstructive airway disease d. Cardiogenic shock e. An asthma attack

b.

In which of the following radiographic positions is the patient lying on his back? a. Prone b. Supine c. Oblique d. Lateral e. Posteroanterior

b.

Perspiration is produced by the a. Ceruminous glands b. Sudoriferous glands c. Parathyroid glands d. Sebaceous glands e. Adrenal glands

b.

Sworn testimony given outside of court is called a. Subpoena b. Deposition c. Standard of care d. Evidence e. Verdict

b.

The condition in which blood accumulates due to a tear in the meningeal layer is a. Concussion b. Subdural hematoma c. Intracerebral hematoma d. Epilepsy e. Hydrocephalus

b.

The function of the optic nerve is a. Hearing b. Seeing c. Smelling d. Tasting e. Touching

b.

The medical assistant's role in obtaining informed consent is a. Explaining the benefits & risks of the procedure b. Making sure that the patient understands & has no questions c. Answering all questions that the patient has about the procedure. d. Witnessing the signature of the patient e. Explaining alternative treatments to the patient

b.

The pancreas is located in which body cavity? a. Thoracic b. Abdominal c. Pelvic d. Spinal e. Cranial

b.

The person accused of a crime or illegal act is the a. Plaintiff b. Defendant c. Jury d. Bench e. Agent

b.

The physical components of a computer system include all of the following EXCEPT a. Hardware b. Software c. Keyboard d. Mouse e. Printer

b.

The popliteal pulse is located: a. On the thumb side of the wrist b. Behind the knee c. On the dorsal surface d. At the apex of the heart e. At the inner aspect of the leg in the groin

b.

To take blood pressure correctly, the MA should: a. Use any blood pressure cuff that is available as long as it fits the patient's arm b. Have the arm at or near the level of the heart c. Pump up the cuff until she is unable to hear the pulse anymore d. Release the air from the cuff rapidly in order to decrease patient discomfort e. Position the cuff so that the artery marker is at the level of the elbow

b.

Torticollis or wryneck is a spasm of which muscle? a. Gastocnemius (calf muscle/"charley hourse") b. Sternocleidomastoid (originate at back of the head and inserts into sternum) c. Rectus abdominus ("six pack") d. Deltoid e. Sartorius (tailor muscle/sit on floor, soles of feet together, pressing knees down stretches the sartorius)

b.

What information will not be found in the medical record of a patient? a. If the patient admits to any illegal drug use b. Personal opinion of the medical staff c. Legal history of the patient d. Direct quotations from the patient e. Medication history

b.

When scheduling, the medical assistant should ask the patient the purpose of the visit a. So the doctor can prepare b. To determine how much time is needed for the appointment c. To determine what supplies are needed for the visit d. To make sure that there is enough room on the progress note e. So the medical assistant ca try to double book

b.

When the plaintiff is found to be in some part responsible for injury and the health care giver is not held responsible, it is called a. Assumed risk b. Contributory risk c. Comparative risk d. Technical defense e. Intervening cause

b.

Which of the following actions should the MA take to ensure disposable thermometers are ready for an exam? a. Make sure they have been autoclaved within 28 days b. Ensure the expiration dates have not passed c. Swab the tips with alcohol d. Place probe covers on them e. Store them in a locked cabinet

b.

Which of the following food items would NOT be consumed by a lacto-vegetarian (plant-based items/dairy)? a. Rice b. Eggs c. Beans d. Milk e. Corn

b.

Which of the following is NOT an EARLY warning symptom of cancer? a. Sore that does not heal b. Pain and weight loss c. Unexplained bleeding d. Chronic cough or hoarseness e. Lump or mass

b.

Which of the following is a trial balance? a. A daily summary b. A way of checking the accuracy of accounts c. An accounting system d. Accrual accounting e. Bookkeeping

b.

Which of the following is considered high in antioxidants? a. Liver and organ meats b. Dark green and yellow vegetables c. Citrus fruits d. Root vegetables like turnips and potatoes e. Dairy products

b.

Which of the following prefixes means "near"? a. peri- b. para- c. -para d. -oma e. meta-

b.

Which of the following specialists would a person see IBS, PUD (peptic ulcerdisease), or pyloric stenosis? a. Cardiologist b. Gastroenterologist c. Urologist d. Pulmonologist e. Nephrologist

b.

Which of the following types of urine specimen contains the greatest concentration of dissolved substances? a. Random b. First-voided morning c. Clean-catch midstream d. 24-hour e. Second-voided

b.

Which of the following vitamins is NOT fat soluble? a. Vitamin A b. Vitamin C c. Vitamin D d. Vitamin E e. Vitamin K

b.

Which of the following words is CORRECTLY spelled? a. Opthalmologist b. Hemorrhoid c. Colesterol d. Anasthesia e. Migrain

b.

Which of the following concerns have providers raised about the use of EHRs and the required data entry they must complete? a. It is impersonal. b. It interferes with communication with the patient during an encounter. c. It is busy work. d. They prefer handwritten notes. e. Electronic records are confusing.

b. (A common concern is that the simultaneous entry of patient information during an examination places a barrier between themselves and the patient. Often the computer station is across the room from the exam table and the clinician has their back turned to the patient as their they're talking.)

Which of the following values is considered a desirable cholesterol level? a. 0 mg/dl b. 180 mg/dl c. 230 mg/dl d. 250 mg/dl e. 300 mg/dl

b. (A level less than 200 mg/dl is desirable)

Which of the following is a disposable glass or plastic tube used for hematocrit determination? a. Microcollection tube b. Capillary tube c. Reagent tube d. Serum separator tube e. Evacuated glass tube

b. (Capillary or micropipettes are small glass or plastic tubes designed to hold a measured amount of blood. These tubes are used primarily for hematocrit determination. The tube is placed at the edge of the blood droplet & fills through capillary action)

An effective way to handle patient emergencies in a medical practice office is to take which of the following steps in advanced? a. Ask very sick patients to go to the hospital emergency room. b. Identity the at-risk situations that are most likely to occur, given the patient to provide care for these situations. c. Make sure that a doctor is consistently available. d. Have a first aid kit in the office. e. Post the phone number for poison control.

b. (Each practice should evaluate its unique patient population and specialty areas of practice to determine which forms of patient emergencies are most likely to occur during office hours)

Factors that affect the action of drugs include all EXCEPT a. Body weight b. Use of generic medication c. Sex d. Age e. Disease processes

b. (Generic & Brand names must have the same active ingredients. Doses are calculated based on a body weight of 150 pounds and may need to be increased or decreased if the weight is more or less than 150 pounds)

Which of the following types of incoming mail should the medical assistant attend to first? a. Priority mail b. Registered mail c. Insurance payment d. Physician's personal mail e. Airmail

b. (Items that are sent via registered mail, certified mail, or overnight mail have top priority)

Using a tape measure to evaluate the head and chest circumference of an infant is called a. Auscultation b. Mensuration c. Palpation d. Percussion e. Observation

b. (Mensuration is the process of measuring something. Auscultation involves listening such as using a stethoscope. Palpation and percussion both use touch but palpation uses the hands to feel the temperature of the skin & Percussion is tapping in order to hear different sounds)

A procedure that a MA would not expect to take part in when doing minor surgeries in the office is: a. Suture of lacerations b. Biopsy of the lung c. Cyst removal d. Biopsy of a skin lesion e. Incision & drainage of a wound

b. (Minor procedures are done for superficial lesions, cyst removals, suture of lacerations, and incision & drainage of superficial wounds. These procedures have little chance of major complications)

Which of the following positions should the patient be in for a vaginal exam? a. Prone b. Lithotomy c. Sim's d. Fowler's e. Semi-Fowler's

b. (Sims position is on the left side & usually used for rectal exams. Prone is lying face down. Both (d) and (e) position the pt in the sitting position with the head up & are frequently used to aid respiratory effort)

Snellen testing results give information about a. Blood sugar results b. Visual acuity c. Ability to hear vibratory sound d. Blood pressure e. Colorblindness

b. (The eye chart is read by the pt from a distance of 20 feet & the results are compared to the normal findings of 20/20 vision. An Accucheck will give blood sugar results. The Rinne test is for the ability to hear vibratory sound)

When checking the sterile supplies in the office, the MA should a. Unwrap & resterilize any sterile packs that are older than 21 days b. Examine sterile packs & discard any that are damaged c. Arranged sterile packs so that the ones that will expire last are used first d. Seal sterile packs that are expired in plastic in order to extend the time they may be used e. Discard sterile packs that have been taken into patient rooms but not used

b. (These can include damage by water, dropping on the floor, or any break in the packaging)

The patient is having occult blood in the stool caused by a medication that he is taking. Which of the following medications would you suspect? a. Lisinopril b. Coumadin (warfarin) c. Prozac d. Hydrocholothiazide e. Ativan

b. (This is an anticoagulant and causes thinning of the blood. The blood levels must be monitored to ensure there is no abnormal bleeding due to overmedication)

If a MA is giving a 75-pound child a dose of antibiotic using Clark's Law, which of the following would be administered if the usual adult dose is 500 mg? a. 500 mg b. 250 mg c. 125 mg d. 125 mg e. 375 mg

b. (This is calculated by dividing the 75-pound weight of the child by the 150-Lb. weight of the adult (which would be 1/2), and then multiplying 1/2 by the 500 mg dosage)

Evaluation of the spinal column is accomplished easily from which of the following positions? a. Knee-chest b. Prone c. Supine d. Lithotomy e. Trendelenburg

b. (This position is when you're lying flat on the abdomen, which would offer the best access to the spine. The Knee-Chest is used for proctologic (rectum) exams. The Trendelenburg is the "shock position" where the legs are positioned higher than the heart; this is used for patients who have a low blood pressure or feel faint)

Which of the following emergency situations should receive the first priority? a. Bleeding from a laceration of the forearm b. Occluded airway c. Open fracture of the femur d. Mid-sternal chest pain e. Grand mal seizure

b. (This will always be the priority situation when there is a medical problem)

When performing an EKG on a patient, if the tracing is not what is expected, the FIRST thing that should be checked is: a. Placement of the electrodes b. The status of the patient c. Electrical interference d. Machine Settings e. Patient movement

b. (While all these factors could influence the tracing, the status of the patient is the FIRST thing that should be checked to make sure there is no significant problem)

Which type of check is frequently used for payroll because it itemizes the purposes of the check and deductions? a. Bank draft b. Voucher check c. Limited check d. Certified check e. Cashier's check

b. (a voucher check contains a detachable voucher form. The voucher portion is used to itemize the purpose of the check, deductions, or other information)

Which one of the following is the correct angle for a needle to enter the vein for venipuncture? a. 5 degrees b. 15 degrees c. 30 degrees d. 45 degrees e. 90 degrees

b. (a. is utilized when seating the needle during placement of a butterfly-winged infusion device. A 30 degree angle (c.) is too much for venipuncture. A 45 degree angle (d.) is utilized for subcutaneous injections. A 90-degree angle (e.) is utilized during an intramuscular injections)

The generic name for Lipitor is a. atenolol b. altorvastatin calcium c. clopidogrel bisulfate d. furosemide e. amlodipine

b. (atenolol is the generic for Tenormin. Plavix is the trade name for clopidogrel bisulfate. furosemide is the generic for Lasix. And Amlodipine is the generic for Norvasc)

Which of the following is NOT a true statement about the Health Information Technology for Economic and Clinical Health (HITECH) Act of 2009? a. The act establishes financial incentives for adoption of electronic health records (EHRs). b. The act establishes a single EHR software system that all heath care providers must use. c. Health care providers must show "meaningful use" of EHRs systems to receive incentive payments. d. A goal of using EHRs is to improve Americans' health. e. More than half of U.S. physicians have adopted EHRs.

b. (because many software and hardware vendors have entered the market for EHRs)

When preparing the skin for a minor surgical procedure, the MA should: a. Wash the skin with antiseptic soap in an up and down motion and using friction b. Wash the skin with antiseptic soap from the inner area to the outer in a circular motion c. Wash the skin with alcohol & air dry d. Wash the skin with antiseptic soap after applying sterile gloves & gown e. Wash the skin with a disinfectant solution from the inner area to the outer in a circular motion

b. (c. you would not use alcohol or a disinfectant solution (e.). sterile gloves (d) are not necessary for this procedure)

Which of the following BEST describes the intent of the move to the ICD-10-CM system in the United States? a. To add complexity to the delivery of health care b. To improve the specificity and efficiency of medical coding and billing c. To add more codes to the list of available way to name a disease d. To use the same system that other countries on the globe use e. To require electronic records and bills

b. (d. is also technically true, but is not a major intent of the implementation of this system)

The correct order of filing units for Anise K. Strong-Morse (Mrs. Adam H. Morse) is a. Anise K. Strong-Morse b. Strong-Morse, Anise K. c. Morse, Mrs. Adam H. d. Morse, Anise, Strong e. Strong, Mrs. Adam H.

b. (in the alphabetical filing system, the patient's last name is unit 1, first name is unit 2, and middle name (or initial) is unit 3. Hyphenated names are treated as one unit.)

Which of the following reagent strip panels would show an abnormal finding if a person is suffering from a bacterial urinary tract infection? a. (+) glucose b. (+) nitrites c. (+) ketones d. (+) bilirubin e. (+) protein

b. (nitrites occur in urine when bacteria convert or reduce nitrates to nitrites. A sufficient amount of incubation time in the bladder must pass for the conversion to take place. Escherichia coli bacterium is the most common cause of UTIs & can reduce nitrate to nitrite)

The ICD-10-PCS (Procedure Coding System) procedure codes are to be used exclusively in what setting? a. The emergency room b. Hospitals c. Physician offices d. Pharmacies e. Psychiatric long-term care homes

b. (not used in pharmacies or psychiatric care homes. Physicians' offices continue to use CPT & HCPCS codes for their serves; they do not use ICD-10-PCS codes exclusively and the emergency room is only a component of the hospital)

Under which of the following systems are two patients scheduled for the same appointment time? a. Modified wave b. Double booking c. Wave scheduling d. Open scheduling e. Modified scheduling

b. (only used for patients who need to see the physician for a short time)

The term "software" means a. Portable hardware b. A set of instructions c. The input device d. Palmtop e. Tower case

b. (or a program that tells the computer what to do)

When preparing business correspondence, the first step is to: a. Start writing b. Organize key points to be addressed c. Use language that is easy to understand d. Compose a rough draft e. Choose a letter format

b. (organizing key points before you write a rough draft will help put your thoughts in order. Then after writing your rough draft, then choose a letter format when you are ready to write)

Which insurance carriers would the medical assistant enter into the database a. All insurance carries b. Each insurance carrier that the physician accepts c. Medicare and Medicaid only d. The most popular insurance carriers e. The insurance that the physician offers his employees

b. (physicians do not accept all insurance)

It will be most difficult to collect past due accounts from a. Those who just forgot their bill b. Someone who is unwilling to pay c. A person having financial hardships d. Someone who has no insurance e. Everyone who owes money

b. (such a patient may have a reason for believing that a payment does not have to be made)

Which of the following measures is a normal specific gravity of urine? a. 1.000 b. 1.025 c. 1.050 d. 1.125 e. 1.275

b. (the normal range is between 1.003 and 1.030 AND most urine samples fall between the range of 1.010 and 1.025)

The billing schedule is often determined by a. The number of physicians in the group b. The size of the medical practice c. What types of physicians are in the medical office d. How many employees do the billing e. When the physician wants the billing cycle to take place

b. (the size of the medical practice always determines which billing cycle is used)

To palpate the pulse in an adult, the usual procedure would be to: a. Listen with a stethoscope at the apex of the heart b. Feel at the inner aspect of the thumb side of the wrist with the first two fingers c. Use the thumb of the dominate hand to feel the temple area of the skull d. Locate it between the larynx and the sternocleidomastoid muscle in the side of the neck e. Press deeply below the inguinal ligament in the groin

b. (this is the radial artery used for taking adult patients pulse rate. A stethoscope (a) is used for a young child or infant. The carotid pulse (d) is located on the side of the neck & used for emergencies. The femoral pulse is located in the groin (e).)

an instrument used to dilate a body orifice is a/an.?

speculum

Which of the following is a key element of Promoting Interoperability? a. Monitoring written prescriptions b. Data exchange between providers, patients, and/or public health entities c. The transport of medical records to legal proceedings d. Control over a patient's access to their health information e. Better filing systems to avoid lost records

b. (this is the result of an overhaul of the meaningful use program. Their are 4 main objectives of PI: e-prescribing, health information exchange, provider-to-patient exchange, and a public health and clinical data exchange)

Applying an elastic or ACE wrap to a sprained ankle is an example of .?

bandaging

a dying patient tells the M,A that if she survived, she will give the rest of her life to caring for children. what stage of Kübler-Ross's model of grief is this currently in.?

bargaining

In order to be cohesive, a message must

be organized and logical.

The patient pays a copayment.?

before being seen by the physician

High-protein diets are often used before surgery when an infection is present with hypothermia with hyperthermia to treat hypertension or high BP

before surgery

Providing an obese child with a gold sticker every time they experience weight loss is an example of.?

behavior reinforcement

Which of the following would be the bet salutation to use in a business letter? best regards dear dr. smith yours truly sincerely to whom it may concern

best regards

The medical assistant develops a matrix or a template prior to creating the physician's schedule in order to

block out time slots when the physician is not available to see patients

According to Standard Precautions guidelines, personal protective equipment MUST be worn whenever there is contact with

blood

which of the following describes where the blood is filtered in the kidney.?

bowman's capsule

In an infant, you should check the pulse in which of the following arteries in an emergency situation?

branchial

The upper respiratory tract includes all of the following EXCEPT the nose pharynx bronchi upper trachea larynx

bronchi

which of the following is the plural for "brusa".?

bursae

A medical assistant who is compensated every other Friday is being paid

Biweekly

All of the following are government sponsored programs EXCEPT

Blue Cross/Blue Shield

Which of the following commonly serves as a fiscal intermediary for the Medicare program?

Blue Cross/Blue Shield

The general meaning of corpus is best described by which of the following?

Body

ALL OF THE FOLLOWING STATEMENTS ARE TRUE ABOUT THE MEDICAL PRACTICE ACTS EXCEPT

A MEDICAL ASSISTANT MAY HAVE HIS OR HER LICENSE REVOKED FOR PERFORMING CERTAIN TASKS

Which of the following best describes the definition of a disaster situation in a medical practice office?

An event that disrupts the workflow of the practice for more than 24 hours

WHICH OF THE FOLLOWING TERMS MEANS "INCISION IN THE MUSCLE

MYO TOMY

WHICH OF THE FOLLOWING TERMS DESCRIBES NEARSIGHTEDNESS

MYOPIA

K is the chemical symbol for which of the following substances?

Potassium

WHICH OF THE FOLLOWING WORDS OR PHRASES MEANS "ALL OF THE FACTORS REQUIRED FOR INFECTIOUS DISEASE TO SPREAD"

CHAIN OF INFECTION

WHICH OF THE FOLLOWING IS THE MEDICAL TERM FOR BRUISE

CONTUSION

DATA STORAGE DEVICES INCLUDE ALL OF THE FOLLOWING EXCEPT

CPU

Screening for osteoporosis would include

Carefully measuring the height of older adult patients

Screening for Osteoporosis would include.?

Carefully measuring the height of older adult patients.

An insurance company that sells or administers an insurance contract is also known as the

Carrier

Which of the following sutures does not require removal from the body?

Catgut

Which classification of medication would be used to promote rapid bowel evacuation ?

Cathartic

to palpate the pulse in an adult, the usual procedure would be to.?

Feel at the inner aspect of the thumb side of the wrist with the first two fingers

The statute that protects health care givers when providing emergency care within their scope of ability is the

Good Samaritan act

Patients may qualify for Medicaid, depending on:

Their income

A filing system that organizes items chronologically for action when the date arrives is called a(n)

Tickler file

comorbidity

a condition that exists along with the condition for which the pt. is receiving treatment

In a collection situation, when a statement is returned marked "Moved - no forwarding address", the account may be termed

a skip

One of the best tools to help combat sexual harassment is

a well-drafted, comprehensive sexual harassment policy.

Hydrotherapy is performed using:

a whirlpool

Which of the following is the best description of a nullipara?

a woman who never gave birth to a live child

a person who has difficulty breathing and experiences swelling of the respiratory tract following a bee sting may have.?

anaphylactic shock

if the medical office has a patient who is always late for the appointment, the best time to try to book this patient is.?

at the beginning of the day

Which of the following words is NOT a correctly spelled medical term? a. Scrotum b. Prostrate c. Testicle d. Foreskin e. Circumcision

b.

Which of the following words means "without menstrual flow"? a. Nullipara b. Amenorrhea c. Oligomenorrhea d. Dysmenorrhea e. Nulligravida

b.

The ratio for making a disinfectant from bleach & water is a. 1:5 b. 1:10 c. 1:20 d. 10:1 e. 1:100

b. (this makes a cheap & very effective disinfectant solution)

The most appropriate position for a patient with respiratory problems is: a. Trendelenburg b. Fowler's c. Lithotomy d. Dorsal recumbent e. Prone

b. (whereas Trendelenburg is used for hypotension or shock)

the popliteal pulse is located.?

behind the knee

a procedure that a MA would not except to take part in when doing minor surgery in the office is.?

biopsy of the lung

Which of the following is an effective disinfectant used in the medical office to destroy blood-borne pathogens alcohol bleach chlorhexidine gluconate formaldehyde phenol

bleach

Cardinal signs are also known as

blood pressure, temperature, pulse, respirations

Which of the following serum levels an be measured to assess a patient's kidney function? amylase blood urea nitrogen cholesterol glucose hemoglobin

blood urea nitrogen

whichof the following terms refers to the actual daily recording of the account or business transaction of the medical office.?

bookkeeping

Examining a document for damage before filing it is an example of which of the following steps?

conditioning

A physical inventory of the office equipment should be taken.?

every year

when a physical exam has been performed and the physician documents PERRLA, what part(s) of the body is this term referring to.?

eyes

A new patient must provide all of the following information except.?

income

The common route for tuberculosis skin testing is:

intradermal

A physician performed plastic surgery on a patient and later published an article about the procedure in a medical journal. A photograph of the surgical site was included. Permission to publish the photograph had not been obtained. This act is an example of

invasion of privacy

therapeutic communication differs frío normal, everyday communication in that it.?

involved special skills

wave scheduling works best when used in which of the following types of offices.?

large medical facilities

the combing form hepat/o refers to the.?

liver

which of the following actions, if performed by the MA ,does NOT promote effective therapeutic communication.?

looking at watch while the patient answers a question

"Multipara" means.?

many live births

The medical assistant is to obtain the history of a patient who is suspected to have active tuberculosis. For protection, which of the following articles is essential for the medical assistant to wear before entering the room? gloves goggles gown mask lab coat

mask

the type of scheduling where patients arrive at their own convenience is.?

open hours

Which of the following is an instrument used to inspect the inner structures of the eye? audiometer ophthalmoscope otoscope stethoscope typanometer

ophthalmoscope

The provision of medical care to physician's colleagues, their families, or staff free of charge (or at a reduced fee) is called

professional courtesy

which of these is a danger of fat-soluble vitamin intake.?

they can accumulate and lead to toxicity

the physician can terminate the care of a patient in all of the following situations EXCEPT when.?

the patient uses abusive language with staff

which of the following BEST describes the intent of the move to the ICD-10-CM system in the U,S .?

to improve the specificity and efficiency of medical coding and billing

CM-1500

universal claim form\most commonly accepted claim form

a patient who has diarrhea may benefit from which diet.?

BRAT

THE AMOUNT OF AIR REMAINING IN THE LUNGS AFTER NORMAL EXPIRATION IS CALLED THE

FUNCTIONAL RESIDUAL CAPACITY

Which of the following is the most expressive type of nonverbal communication?

Facial expression

intentional misrepresentation of facts and figures is called.?

fraud

The keyboard keys most commonly used with function keys (F1-F12) are

(A) or (C)

SCREENING OR TRIAGING INCOMING CALLS IS

A METHOD OF PRIORITIZING THE URGENCY OF CALLS

which of the following body systems is responsible for hearing.?

nervous

WHICH SUFFIX MEANS "PAIN"

ALGIA

which of the following terms refers to sewing or stitching of veins.?

phleborrhaphy

which of the following specialists would treat ARDS, SOB,and COPD.?

pulmonologist

Which of the following spellings is correct?

Abscus

An area of dead myocardial tissue is best described by which of the following?

An infarct

HIPAA defines fraud as:

Both A and B

THE PRIMARY SOURCE OF ENERGY IN FOOD COMES FROM WHICH OF THE FOLLOWING

CARBOHYDRATES

Which is incorrectly spelled?

Diaphram

WHICH OF THE FOLLOWING IS THE ABNORMAL OUTWARD CURVATURE OF THE SPINE

KYPHOSIS

The surgical incision into the abdomen is

Laparotomy

The tab keys allows one to

Move the cursor a predetermined number of spaces to the right

NPI

National provider number

Which of the following means pertaining to after meals?

Post-prandial

The internal folds of the stomach are known as

Rugae

Which of the following communication techniques allows a patient to think without pressure to speak?

Silence

Which of these is a danger of fat-soluble vitamin intake?

They can accumulate and lead to toxicity

CPT

book that you would find E&M codes

a procedure such as a CABG or EKG is likely to be done by a/an.?

cardiologist

The tympanic thermometer is inserted into the

ear

a system used in emergency centers but not used in private practice is.?

open-hours scheduling

AN EXAMPLE OF AN EMANCIPATED MINOR IS

A 17-YEAR-OLD MARRIED FEMALE

transdermal medications are NOT available for.?

Administration of anticoagulant.

A claims inquiry (tracer) is made for what reason?

All of the available choices

Which of the following terms refers to pain?

Arthralgia

A property or right owned by a business defines

Asset

The prefix meaning "many" is A. semi- B. macro- C. pseudo- D. poly- E. dia-

D.

which of the following is considered high in antioxidants.?

Dark green and yellow vegetables

The medical term for indigestion is

Dyspepsia

An automated external defibrillator (AED) DELIVERS A(N)

ELECTRIC SHOCK

Which term is best described as "destruction by burning"?

Electro cauterization

What are calcium, potassium, and sodium classified as

Electrolytes

A patient who has hypergonadism, prolactinoma, and hirsutism will most likely be referred to which of the following specialists?

Endocrinology

The site of fertilization is usually the

Fallopian tube

The study of the stomach and the intestine is

Gastroenterology

WHICH TERM MEANS "VOMITING BLOOD"

HEMATEMESIS

The combining form cephal/o refers to which of the following?

Head

An example of a "ball and socket" is the

Hip

Hospital insurance is included under Medicare:

In Part A

The largest glandular organ in the body is the

Liver

A medium-size computer that can handle multiple users is a

Minicomputer

THE THREE TYPES OF MUSCLE TISSUE ARE

SKELETAL, SMOOTH, AND CARDIAC

which of the following is a Gram-positive cocci that grows in clusters.?

Staphylococcus aureus

"Ostomy" is a

Suffix

which of the following waves represents relaxation of the ventricles.?

T wave

Freud was the first person to discuss which of the following concepts in psychology?

The unconscious mind

Where is the sinoatrial node located

Upper wall of the right atrium

Medicare

a pt becomes eligible for Medicare at age 65

Eitiology

cause of disease

which of the following is NOT an action of the sympathetic nervous system.?

decrease respiration

which of the following food items would NOT be consumed by a lacto-vegetarian.?

eggs

encounter form

financial record source document used by providers and other personnel to record treated diagnoses and services rendered to the patient during the current encounter. These should be done before the start of the work day and have ready by the time of the patients appointment.

The correct site for an adult IM injection is the

gluteus medius

which of the following anatomical locations contains the patella.?

leg

assignment of benefits

means the physician is paid be the insurance company

the major site where carbohydrates are broken down is the.?

mouth

An outguide is a(n).?

place marker

Inquiry with an insurance company into the maximum dollar amount that will be paid for a procedure is called an insurance.?

predetermination

which of the following words is NOT a correctly spelled medical term.?

prostrate

PIN

provider identifier number

when there is an unidentified clear liquid on the floor of the exam room after patient has left the room, the MA should.?

put on sterile gloves and clean up with a paper towel and put in the biohazard garbage

Electrosurgery is used for

removal of benign skin lesions

which of the following reflects the ability of the kidneys to concentrate urine.?

specific gravity

A normal color of urine is

straw

which of the following is NOT a true statement about the health information technology for economic and clinical health (HITECH) Act of 2009.?

the act established a single EHR software system that all health care providers must use

the motherboard of a computer is.?

the main circuit board

Which of the following planes divides the body into anterior and posterior portions? saggital median midsaggital transverse frontal plane

transverse

when checking supplies in the office, the MA notices that the thermostats in the cupboard were autoclave 28 days ago.He would.?

unwrap and repackage items and run through the appropriate cycle to sterilize using the autoclave

a papule with a clear fluid is called a.?

vesicle

Which CPT modifier indicates that multiple modifiers have been assigned?

-99

which of the following suffixes is NOT an adjective ending meaning "pertaining to ".?

-ity

Which of the following suffixes means cutting operation?

-tomy

The ratio for the making a disinfectant from bleach and water is?

1:10

the normal speed for an EKG machine is.?

25 mm/second

The normal speed for an EKG machine is

25mm/second

Which of the following is within the Normal range for ph of urine?

4.5-8

The recommended amount of water to ingest daily is 2, 8oz glasses 8, 8oz glasses 6, 8oz glasses 4, 8oz glasses 10, 8oz glasses

8, 8oz glasses

A CAPILLARY PUNCTURE IS MOST LIKELY TO BE PERFORMED ON THE OUTER EDGES OF THE PLANTAR SURFACE (UNDERSIDE) OF THE HEEL IN WHICH OF THE FOLLOWING PATIENTS

A 10-MONTH-OLD INFANT

which of the following patients CANNOT consent to his/her own care.?

A 17 year old with a 6 inch laceration of the leg

THE TERM USED TO DESCRIBE THE SHARING OF MEDICAL EXPENSES BETWEEN THE PATIENT AND THE INSURANCE CARRIER WITH A PATIENT PAYING A PERCENTAGE OF THE BILL (USUALLY A SPLIT OF 80% INSURANCE AND 20% PATIENT) IS CALLED

A CO-PAY

MEDICARE CLAIMS ARE HANDLED IN THE STATE OR REGION BY

A FISCAL INTERMEDIARY A fiscal intermediary is a private company contracted by Medicare to pay bills - such as hospital expenses - for Medicare Part A and Part B.

Which of the following patients would most likely be linked to an electrolyte imbalance ?

A cancer patient undergoing chemotherapy

What is a fenestrated sterile drape?

A drape that is placed over the patient, with the opening over the area where the surgical procedure will be performed

which of the following is a trial balance.?

A way of checking the accuracy of accounts

WHEN RENDERING FIRST AID TO A CHOKING INFANT, ALL OF THE FOLLOWING MAY BE PERFORMED EXCEPT

ABDOMINAL THRUSTS

THE PROCESS BY WHICH NUTRIENTS LEAVE THE GASTROINTESTINAL SYSTEM AND ENTER THE BLOODSTREAM IS CALLED

ABSORPTION

the abbreviation that indicates a patient should take the medication before a meal is.?

AC

WHICH OF THE FOLLOWING SHOULD BE DONE FIRST WHEN A PATIENT IS SUFFERING FROM INSULIN SHOCK

ADMINISTER SUGAR / Call 911, particularly if the person is unconscious. Get sugar into the body immediately, as outlined above. Administer an injection of glucagon if the person is unconscious, if you have it. If you don't have glucagon, emergency personnel will have some. Do not give an unconscious person something to swallow as they may choke on it.

WHICH OF THE FOLLOWING WOULD BE AN EXAMPLE OF PERSONAL ACCOUNTABILITY

ADMITTING TO AN ERROR MADE

ALL OF THE FOLLOWING STATEMENT ARE TRUE FOR THE UNIFORM ANATOMICAL GIFT LAW EXECPT

ALL ORGANS--REGARDLESS OF THEIR CONDITION--MAY BE DONATED

AN ADVANCE DIRECTIVE

ALLOWS AN INDIVIDUAL TO DESCRIBE IN DETAIL WISHES FOR END-OF-LIFE CARE AND ALLOWS A DURABLE POWER OF ATTORNEY FOR HEALTHCARE TO BE SELECTED

WHICH TERM DESCRIBES LEGAL TECHNIQUES USED TO RESOLVE DISPUTES BETWEEN PARTIES, SUCH AS A PHYSICIAN AND A PATIENT, WITHOUT GOING TO COURT

ARBITRATION

THE ADVANTAGES OF POSTAGE METERS INCLUDE ALL OF THE FOLLOWING EXCEPT THAT THEY

ARE DISPOSABLE

What is a substance that aids the transmission of nerve impulses

Acetylcholine

The prefix "ad" means

Add to

Fair Debt Collection Practices Act

Address abusive methods used by third-party collectors

A written document signed by a Medicare beneficiary, prior to services being provided, that states that the service may not be reimbursed by Medicare is called a(n):

Advance beneficiary notice

A typed list of the items to be discussed during a meeting is called the

Agenda

Categorizing accounts according to the number of days the account is pastdue describes

Aging accounts receivable

Approximately 60% of the plasma proteins are formed by

Albumins

Which one of the following represents a successful "trial balance?"

All transactions balance with the end of the day journal

Which of the following is the medical term for hair loss?

Alopecia

Documents that have the important information highlighted have been

Annotated

Which of the following represents improper telephone technique?

Answering a call with "please hold"

The ventral cavity refers to the

Anterior body cavitites

Where is the carotid pulse located

Anterior side of the neck

The drug type that inhibits or decreases coughing is an:

Antitussive

Encephalopathy is defined as

Any dysfunction of the brain

A medical assistant taking a pulse by listening to the heart is taking a

Apical Pulse

Which of the following is a procedure in which synovial fluid is removed for analysis?

Arthrocentesis

An accumulation of serous fluid in the peritoneal cavity is

Ascites

Which of the following actions is a roadblock to therapeutic communication?

Asking closed questions

The criteria of "duty owed, dereliction of duty, direct cause, and damages" are used in reference to which of the following situations?

Assessing the possibility of negligence

The property of value owned or controlled by an organization is known as

Asset

Which of the following is the correct accounting equation?

Assets = Liabilities + Proprietorship (Capital)

All of the following would require a CPT code EXCEPT

Atherosclerosis

Positioning or sitting behind a desk communicates the message of

Authority

WHICH OF THE FOLLOWING BEST DESCRIBES THE LOCATION OF HYPOCHONDRIAC REGION OF THE BODY

BELOW THE RIBS

WHICH OF THE FOLLOWING IS NOT A GOVERNMENT-SPONSORED HEALTHCARE INSURANCE PLAN

BLUE CROSS/BLUE SHIELD

A patient who has diarrhea may benefit from which diet?

BRAT

What are mucus-producing glands located on each side of the vaginal opening

Bartholin's

Erythema may be caused by all of the following EXCEPT.?

Bile problems.

Which of the following is the plural for "bursa" ?

Bursae

WHICH OF THE FOLLOWING CLASSES OF DRUGS IS ADMINISTERED AS A CLEANSING PREPARATION BEFORE PERFORMING A RADIOLOGIC STUDY OF THE INTESTINAL TRACK

CATHARTICS

ALL OF THE FOLLOWING STATEMENTS ABOUT TREATING CHILDREN ARE TRUE EXCEPT

CHILDREN SHOULD NOT BE TOLD THE TRUTH ABOUT A PROCEDURE TO BE DONE BECAUSE IT MAY FRIGHTEN THEM

The process of using the number of members enrolled in a plan to determine salary of the physician is called

Capitation

The gray matter on the surface of the cerebral hemispheres is called the

Cerebral Cortex

Which of the following conditions has the highest emergency priority?

Cessation of breathing

The order of procedures in preparing the skin for surgery is

Cleanse , shave, rinse, apply antiseptic, drape

HOW OFTEN SHOULD QUALITY CONTROL BE PERFORMED FOR LABORATORY PROCEDURES

DAILY

all of the following are artifacts in an EKG tracing EXCEPT.?

DC Interference.

After opening the mail, a medical assistant should

Date-stamp the letter.

In a Worker's Compensation case, the medical assistant should:

Do not send a bill to the patient

According to Piaget, the following behaviors would be shown by children in the sensorimotor stage of development, EXCEPT

Drawing a picture of an apple

Where does bile enter the gastrointestinal tract

Duodenum

Tympanic thermometers are used to measure temperature in/on the

Ear

Which of the following is the most effective initial method of communicating with a patient who does not speak English?

Encouraging nonverbal communication by the patient

The prefix meaning outside or outer is which of the following?

Exo-

THE PREFIX TACHY MEANS WHICH OF THE FOLLOWING

FAST

What is the large bone found superior to the patella and inferior to the ischium

Femur

which of the following types of anesthesia is NOT used in minor surgical procedures performed in most medical offices.?

General

All of the following coding systems are associated with medical procedures? EXCEPT

ICD-9-CM

Cycle billing is a system of billing.?

In which accounts are divided alphabetical order for billing purpose.

Which of the following is not considered a part of data processing cycle?

Informing

The process of loading the software instructions onto the hard disk is called

Installing

which of the following is NOT an example of proper body mechanics.?

Instruct the patient to put both arms around your neck for stability as you help the patient stand.

Which of the following is NOT an example of proper body mechanics

Instruct the patient to put both arms around your neck for stability as you help the patient to stand

A syringe marked with U 100 would be used for administering which of the following?

Insulin

Which of the following dates is written correctly for inclusion in the heading of a business letter?

July 27, 2011

The vitamin produced by the normal flora of the colon in amounts sufficient to meet a persons daily need, is vitamin

K

WHICH OF THE FOLLOWING TERMS REFERS TO THE CESSATION OF MENSTRUATION

MENOPAUSE is A natural decline in reproductive hormones when a woman reaches her 40s or 50s.

MEASURING THE CIRCUMFERENCE OF AN INFANT'S HEAD IS AN EXAMPLE OF

MENSURATION Mensuration may refer to: Measurement; Theory of measurement

A CLEAR LIQUID DIET CONSISTS OF ALL OF THE FOLLOWING EXCEPT

MILK

Which of the following factors should be considered when scheduling a meeting?

Meeting objectives Time, place, and duration Expected attendance

References for information about medications to be administered in the office should NOT be obtained from

Megazine articles

What term is best associated with cancer that has spread to other organs of the body?

Metastasis

WHICH OF THE FOLLOWING CONTAINS THE GENETIC MATERIAL OF THE CELL

NUCLEUS

Which of the following information is typically not shown on the bank statement?

Names of payees paid during the period

A nerve impulse is carried across a synapse by

Neurotransmitter

Which of the following items is NOT part of effective communication ?

Noise

The "universal donor" has blood type

O -

A MINOR WOUND INCLUDES ALL OF THE FOLLOWING EXCEPT

OPEN FRACTURE

The agency that sets standards for the disposal of infectious waste is

OSHA

What regulatory body is responsible for monitoring the observance of Standard Precautions guidelines?

OSHA

the agency that sets standards for the disposal of infectious waste is.?

OSHA

WHICH OF THE FOLLOWING INSTRUMENTS IS USED TO LOOK INTO THE EARS

OTOSCOPE

How often does the AMA publish the CPT-4?

Once every year

What instrument is used to examine the interior structures of the eye ?

Ophthalmoscope

Which of the following sequences represents the waveforms of the EKG in correct order?

P,Q,R,S,T

which of the following sequence represents the waveforms of the EKG in correct order.?

P,Q,R,S,T,

DYSMENORRHEA MEANS

PAIN DURING MENSTRUATION / PERIODS

What is an accessory organ of the gastrointestinal system that is responsible for secreting insulin

Pancreas

The urinary bladder is located in the

Pelvic cavity

Which of the following are important attributes of an effective receptionist?

Positive attitude Professional appearance Proper etiquette

Which mineral is important for normal cardiac function?

Potassium

Inquiry with an insurance company into the maximum dollar amount that will be paid for a procedure is called an insurance

Predetermination

Physicians and other health care professionals who contract with the insurance carrier to provide patient care are called

Preferred providers

Which of the following actions would not be taken when speaking to an angry caller?

Project a disrespectful tone

What position does a patient lie face down

Prone

Oxygenated blood is carried to the heart by the ___

Pulmonary veins

WHICH OF THE FOLLOWING IS THE BEST SOURCE OF FIBER

RAW VEGETABLES

For a medical office to run smoothly, each employee must.?

Read the policies and procedures manual

Which of the following encourages patients to think through and answer their own questions and concerns?

Reflecting

Patient education for preventing Lyme disease includes all of the following except

Remove a tick by squeezing or crushing the tick with tweezers

WHEN RECEIVING A CALL FROM AN ANGRY PATIENT, THE MEDICAL ASSISTANT SHOULD

STAY CALM AND LISTEN TO THE PATIENT

WHICH OF THE FOLLOWING INSTRUMENTS IS USED BY THE PHYSICIAN TO DETERMINE THE PRESENCE OR ABSENCE OF BOWEL SOUNDS

STETHOSCOPE

ANATOMY IS THE STUDY OF THE

STRUCTURES OF THE BODY

Inflammation of the salivary gland is known as:

Sialadenitis

The duodenum is part of the

Small Intestine

An organization's ability to pay its debts is known as

Solvency

Where is chyme produced?

Stomach

The diagnostic groups (DRG's) are divided by body systems into 470 groups. What purposes does the DRG system serve?

Strict guidelines for hospital admissions and stays

A charge slip is also known as a/an.?

Superbill

THE BASIC PARTS OF THE COMMUNICATION PROCESS INCLUDE

THE BASIC PARTS OF THE COMMUNICATION PROCESS INCLUDE

The CPT-4 method of procedural coding became the procedural coding terminology of choice when:

The Medicare program used it as the first level of HCPCS

Who is the legal owner of the information in a patient's record?

The patient

Which of the following is the plural form of the medical term that means chest?

Thoraces

The combing from "hist/o" means

Tissue

Which of the following is the correct spelling of the term meaning inflammation of the tonsils?

Tonsillitis

EVALUATING THE EFFECTIVENESS OF COMMUNICATION MAY BE DONE BY

USING FEEDBACK

Where is the stomach located?

Under the diaphragm

In men, specimens for gonococcal cultures are most commonly obtained from _______

Urethra

A cytoscope is an instrument used most commonly by a specialist in which of the following?

Urology

To take vital signs on an infant , the medical assistant should

Use the stethoscope to listen to the heart and lungs while the parent holds the chidl

WHICH OF THE FOLLOWING VITAMINS AIDS IN BLOOD CLOTTING

VITAMIN K

which of the following vitamins is used for clotting.?

Vitamin K

Part B of Medicare is:

Voluntary

WATS stands for

Wide Area Telephone Service

Which of the following is the proper order of draw when collecting multiple tubes of blood?

Yellow, blue, red , tiger

major depression is most commonly treated with.?

Zoloft

All money owed by the practice to other businesses is called.?

accounts payable

A message from a sender to a receiver includes

all of the above; listening, speaking, feedback.

When obtaining a patient's blood pressure, the patient's arm should be

at the level of the heart

For a medication to be maintained at the proper blood level, it must be given

at the right time

If the MA discovers a known diabetic patient who is disoriented and confused, the 1st thing the MA should do is: a. Check vital signs b. Give a form of glucose to the patient c. Draw blood glucose or accucheck d. Check for spontaneous respirations e. Ask him what symptoms he or she is having

b.

Which of the following is NOT true about a legal contract? a. There is a consideration b. It is always written and witnessed c. The parties must be of legal capacity d. The contract is for a specific good or services e. The contract must be accepted by both parties

b. is not true because a contract can be written or oral.

When communicating with a patient who is visually impaired, it is important that you

be aware of what you say and how you say it.

the body of an email communications should.?

be brief and to the point

The abbreviation for potassium is a. P b. Fe c. K d. Au e. Pm

c.

Which of the following is NOT a type of body tissue? a. Epithelial b. Connective c. Respiratory d. Muscle e. Nervous

c.

Which abbreviation would be unlikely to appear on a chart in a gynecologist's office a. TAH b. LMP c. LOC d. PID e. STD

c. (a. means Total Abdominal Hysterectomy. And Level of consciousness is c.)

Major depression is most commonly treated with: a. Xanax b. Ativan c. Zoloft d. Buspar e. Serax

c. (all other medications are antianxiety, although they are used for depression in certain cases)

All of the following are parenteral (injection) routes of medication administration EXCEPT a. IV b. IM c. PO d. subQ e. Intradermal

c. because this means "by mouth"

the main nutrients consumed each day care.?

carbohydrates

prior to administering of a local anesthesia, the MA should.?

carefully take an allergy history from the patient prior to the procedure

what classification of medication would be used to promote rapid bowel evacuation.?

cathartic

which of the following is NOT a good source of calcium.?

cauliflower

which of the following refers to the portion of the brain responsible for balance and movement.?

cerebellum

CPT Level 1

consist of codes for procedures and professional services

A "non-duplication of benefits" is also called

coordination of benefits

Which appointment scheduling technique determines the number of patients to be seen each hour by dividing the hour by the length of the average visit? a. Double booking b. Cluster c. Time specified d. Wave e. Advance

d. This keeps the office on track

Which of the following is NOT an action of the sympathetic nervous system (fight or flight)? a. Increased blood pressure b. Increase pulse c. Release of glucose (to boost energy) d. Decrease of respiration e. Decrease libido

d. because respiration would INCREASE not decrease

Which of the following suffixes is NOT an adjective ending meaning "pertaining to"? a. -ic b. -ac c. -al d. -ity e. -ous

d. this actually means "condition"

Checks and cash from a medical practice should be deposited in the bank.?

daily

Which of the following is the best source of calcium and Vitamin D? meats and nuts raw veggies citrus fruits dairy products oils

dairy products

Sarcasm, repression, and denial are examples of which psychological mechanism used to deal with stressful situations.?

defense mechanism

Medical Practice Acts are laws enacted to

define what is included in the practice of medicine

Up-coding

deliberately using an incorrect code to bill at a higher rate

Sworn testimony given outside of court is called.?

deposition

The drug type that decreased body fluid by increasing urination is a(n):

diuretic

To convert milligrams to grams:

divide the number of milligrams by 1000

When a patient fails to keep an appointment the medical assistant should

document the failed appointment in the patient's chart

what should the MA do if a patient missed a appointment.?

document the no-show in the appointment book and in the patient's chart

under which of the following systems are two patients scheduled for the same appointment time.?

double booking

Which of the following conditions is most characteristic of an asthma attack? dyspareunia dysphagia dysphasia dyspena dystonia

dyspena

When removing a record from the file cabinet, which of the following items should the medical assistant put in its place? a. A sticky note b. An empty folder c. Nothing d. A process note with the medical assistant's name e. An outguide

e. (an outguide can be used to identify who has a document or record. It can be plastic or paper and is available in a variety of colors)

Medicare is a federally funded entitlement insurance program for: a. Children of veterans who died of service-related disabilities b. The blind who are a least 40 years of age c. Individuals who are financially indigent d. Anyone over 62 yeas of age e. Individuals age 65 and older who are retired and receive Social Security Benefits

e. (as do also those who are retired from the railroad or civil service)

Which of the following statements is NOT true about a typical purchasing procedure in a medical office? a. An authorized person should be in charge of purchasing b. Receipts of goods should be recorded c. High-quality goods should be ordered at the lowest price d. Shipments should be checked against packing slips e. Every employee can order supplies and write a check from petty cash

e. (only authorized employees can take money from petty cash)

A medical assistant should communicate with an elderly patient by

encouraging the patient to ask questions.

Which of the following is NOT a subjective symptom? backache headache stomach cramps fever chest pain

fever

Petty cash may be used.?

for paying minor incidental expenses

Petty cash may be used

for paying minor incidental expenses (to pay for minor things needed by the staff)

The petty cash fund may be used

for small incidental items

Which of the following describes a drug that is not protected by a trademark but is registered by the Food and Drug Administration? controlled generic research over the counter trademark

generic

Dr. Martin agrees to perform an appendectomy on Mrs. O'Hara. Mrs. O'Hara has received anesthesia and is prepped for surgery. Dr. Martin is double-booked so he allows the Chief Resident, Dr. Thompson, to perform Mrs. O'Hara's appendectomy. The practice of substituting another surgeon without the patient's consent is the unethical situation known as

ghost surgery

if a MA discovered a known diabetic patient is disoriented and confused, the first thing she should do is.?

give a form of glucose to the patient

the disease where uric acid collects in the joint and crystallizes is called.?

gout

If you are confronted by an angry patient, you should

help the patient express anger in a constructive manner.

Which of the following conditions is commonly known as a bruise? ecchymosis epustaxis hematoma lesion thrombosis

hematoma

Urine that contains blood is called.?

hematuria

which of the following terms refers to blood in the urine.?

hematuria

which of the following words is CORRECTLY spelled.?

hemorrhoid

which of the following is NOT a normal vein for phlebotomy.?

hepatic vein

symptoms of stroke include.?

hypotension and a weak thready pulse

Immediately after initial injury or trauma to a body part, the recommended treatment is:

ice pack

an effective way to handle patient emergencies in a medical practice office is to take which of the following steps in advance.?

identify the at-risk situations that are most likely to occur given the patient population seen in the office, and prepare to provide care for these situations.

After delivering a shock with the AED, the medical assistant should check the pt.'s pulse immediately resume chest compressions cycles with rescue breathing give 30 chest compressions and deliver another shock turn off the AED deliver a series of abdominal thrusts

immediately resume chest compressions cycles with rescue breathing

Which one of the following is NOT a physical therapy modality?

immobilization

All filling equipment must be located.?

in a secure area

to open the airway of the patient who is discovered lying on the ground, the best method to use would be.?

jaw thrust maneuver

Annotating is: jotting down notes about an action needed to be taken in the letters margins sorting the mail by importance another word for "release mark" the first step in filing keeping a record of all mail received

jotting down notes about an action needed to be taken in the letters margins

the MA draws blood for a patient's pregnancy test and she leaves the office. later that day, the laboratory delivers the results and they are positive. the MA phones the patient to give her the news but she is not at home. which of the following actions should the MA take.?

leave a name and number and ask her to call the office

when transcribing material from recorded dictation, what should the medical assistant do if a word is unclear.?

leave black space and write a note to the physician.

Quality communication requires intensive

listening.

which of the following was developed to cover the cost of catastrophic expenses from illness or injury.?

major medical insurance

the MA role in obtaining informed consent is.?

making sure that the patient understands and has no questions

The realignment of a dislocated finger is an example of which kind of therapy:

manipulation

which of the following completes the necessary paperwork for the insurance company on a referral.?

medical assistant

a state statute that outline the requirements to practice medicine, license requirements, and guidelines for revocation or suspension of licensure is.?

medical practice act

Referrals to outside physicians or specialists must be entered into the.?

medical records

The Occupational Safety and Health Act was legislation passed to ensure all of the following EXCEPT: more control for employers over employee non-worker hours safer and healthier working environments for employees enforcement's of its safety regulations training and education on safety issues for employers and employees compliance assistance to worksite

more control for employers over employee non-worker hours

the disease where the coating on the axons begins to disintegrate and slows neural transmission is called.?

multiple sclerosis

Coordination of benefits is also known as:

non-duplication of benefits

Appearance is a part of

nonverbal communication.

The word root for "tumor" is.

onc

According to basic cardiac life support procedures, which of the following describes appropriate rescue breathing for an adult patient? one breath every 3 secs one breath every 5 secs two breaths every 3 secs two breaths every 5 secs one breath every 2 secs

one breath every 5 secs

an instrument that would be used to examine the eyes is a (n).?

ophthalmoscope

which of the following would the MA hand to the physician if she wanted to check the pupils of the eye.?

ophthalmoscope

A physician who specializes in disorders of the eye is known as which of the following? opthalmologist oncologist orthodontist osteologist otolaryngologist

opthalmologist

when preparing business correspondence, first step is to.?

organizer key points to be addressed

Which of the following would allow the medical assistant to document a firm, moveable abdominal mass? auscultation mensuration palpation manipulation observation

palpation

which of the following prefixes means "near".?

para-

The therapeutic treatment that requires the use of melted wax is:

paraffin bath

the act that protects patient rights including the right to agree to or refuse medical treatment is the.?

patient self-determination act of 1990

Wearing a mask, gown, and gloves when working with a patient is an example of using.?

personal, protective, equipment PPE.

The term "carcinogenic " means.?

pertaining to cancer

The recorded financial transactions in a bookkeeping or accounting system are called.?

posting

orange, banana, broccoli and tomatoes are rich source of which of the following minerals.?

potassium

which mineral is important for normal cardiac function.?

potassium

Which scheduling style utilizes any method or combination of methods that works best for the individual office? open hours stream clustering practice based double-booking

practice based

Medicare Part B covers

prescription medical equipment

insurance claim register

provides a follow up procedure for insurance claims

which of the following types of incoming mail should the MA attend to first.?

registered mail

which of the following terms is defined as the concentration at which a substance in the blood, not normally excreted by the kidney, begins to appear in the urine.?

renal threshold

Precertification

requires that health plan be notified before certain diagnostic/surgical procedures are performed

Which of the following terms means "the thing speaks for itself" when applied to the law of negligence? malfeasance res ipsa loquitur nonfeasance jurisprudence respondant superior

res ipsa loquitur

which of the following is not a type of body tissue.?

respiratory

what order is most appropriate when determining the meaning of a medical term.?

roof,suffix,prefix

the function of the optic nerve is.?

seeing

Sperm are produced in the.?

seminiferous tubules

in the event of a large-scale act bioterrorism, which of the following steps would NOT be an approach to be used by a medical office practice.?

sending patients to the emergency room for diagnosis

factors that may affect the absorption, distribution, and metabolism of drugs include all.?

sensitivity of the drug

a MA publicly criticizes a physician's diagnosis skills. this is an example of.?

slander

in which section of the chart would information about the patient's smoking habits and employment be documented.?

social history

which of the following instruments would NOT be needed when preparing for a cyst removal.?

speculum

if the physician is going to do a pap smear, the MA should have which of the following equipment available.?

speculum and water soluble lubricant

perspiration is produced by the.?

sudoriferous glands

When revising the policies and procedures manual the medical assistant needs to FIRST?

talk to the physician

Bones are joined to muscles by.?

tendons

The usual fee charged by a physician is the amount for an exceptionally difficult or complex procedure requiring more time and effort on the part of a provider the amount allowed by an insurance carrier the amount charged by a provider in a specific geographic area for a specific service or procedure the amount allowed by the government the amount a dr. charges for a service or procedure

the amount a dr. charges for a service or procedure

The motherboard of a computer is

the main circuit board which control the other components in the system.

during this period of development, young children experience the word only through what they can experience with their senses. at the early part of this stage, they may not be able to differentiate between themselves and the rest of the world. piaget termed this period.?

the sensorimotor stage

The billing schedule is often determined by.?

the size of the medical practice

Unbundling

using several CPT codes to identify procedures normally covered by a single code

The muscle used for injection in the thigh is the:

vastus lateralis

Where is the most common intramuscular injection site for infants less that seven month old? deltoid gluteus maximums vastus lateralis epidermis dorsogluteal

vastus lateralis

a MA is giving a DPT injection to a six-month-old infant. the assistant would give the injection at which of the following sites.?

vastus lateralis

an average of 3-5 servings per day should be consumed from which category.?

vegetable

Preauthorization/Precertification

verification of coverage against the proposed care/procedure

the most important thing to do to prevent transfer of infectious material is.?

wash your hands

Which type of scheduling system schedules three patients at the beginning of each hour? double-booking stream modified wave clustering wave

wave

To maximize communication with children, you should

work directly with them.

Which type of insurance would cover the medical expenses of an employee injured on the job? major medical TRICARE medicare worker's compensation health maintenance organization

worker's compensation

Which of the following is an example of an open-ended question?

"Can you tell me more about that?"

Which of the following interview questions is illegal?

"Do you have any children"?

The basic EKG has how many leads?

12

BEFORE DRAWING BLOOD FOR A LIPID PROFILE, THE PATIENT MUST BE INSTRUCTED TO FAST FOR HOW MANY HOURS BEFORE THE TEST

12 TO 14

The Life Span of a Human Red Blood Cell is

120 DAYS

What blood pressure would be by a hypertensive patient?

140/90

which one of the following is the correct angle for a needle to enter the vein for venipuncture.?

15 degrees

THE CIRCUMFERENCE OF THE HEAD SHOULD BE MEASURED DURING REGULAR CHECKUPS UNTIL A PEDIATRIC PATIENT REACHES WHICH OF THE FOLLOWING AGES

36 MONTHS

Payroll documents of employees need to be kept for a minimum of 1 year 2 years 4 years 5 years 7 years

4 years

The total magnification while looking through the high power objective (40x) is

400

the total magnification while looking through the high power object (40×) is.?

400

Five (5) cubic centimeters equals to:

5 mL

which of the following is the maximum amount of time a tourniquet should remain on the patient's arm during the performance of a routine venipuncture.?

60 second (1 minute)

To obtain the most accurate rate, respirations should be counted for

60 seconds

The average pulse for an adult at rest is in the range of

60-80 beats per minute

WHICH ITEM MAY BE USED TO CHECK A PATIENT'S INSURANCE ELIGIBILITY

A P O S DEVICE A point-of-sale (PoS) terminal is an electronic device that is used for verifying and processing credit card transactions.

PATIENTS THAT NEED TO FOLLOW A LOW-SODIUM DIET INCLUDE ALL THE FOLLOWING EXCEPT

A PATIENT WITH DIABETES

WHICH OF THE FOLLOWING SITUATIONS SHOULD BE RECORDED IN THE PATIENT'S MEDICAL RECORD

AN ESTABLISHED PATIENT CANCELS AN APPOINTMENT

LIDOCAINE AND PROCAINE ARE EXAMPLES OF

ANESTHETICS

WHICH TERM REFERS TO A RECORD OF PICTURE OF A BLOOD VESSEL

ANGIOGRAM An angiogram is an X-ray test that uses a special dye and camera (fluoroscopy) to take pictures of the blood flow in an artery

Which of the following is the correct spelling for the focusing ability of the eye?

Accommodation

Which step helps ensure smooth operation in the medical office during a patient emergency?

Adhering to a pre-established plan & protocols for managing the emergency

Transdermal medication are NOT available for

Administration of anticoagulants

A patient continues to smoke despite repeated instruction and information that the medical assistant provides at appointment. She says that she smokes because her friends all smoke. Which of the following age group is she likely to be in ?

Adolescent

In the lungs, gas exchange occurs in tiny one-celled air sacs called ____

Alveoli

Medications in which of the following categories provide pain relief without sedation ?

Analgesics

"Abnormal widening of the arterial wall that is weak and bulges", defines the term

Aneurysm

The left ventricle of the heart sends blood through which artery>

Aorta

What is located in the mediastinum

Aorta, esophagus, heart and trachea

What is a segment of the large intestine

Ascending colon, cecum, sigmoid colon and tranverse colon

A common example of an anti-inflammatory is:

Aspirin

The threat of touching someone without permission is called

Assault

When moving a heavy object one should.?

Assess the object prior to trying to lift it and ask for help if needed.

What is the first thing you should do if you walk into a room and find a patient collapsed on the floor?

Assess the scene before going any further

informed consent involves understanding which of the following elements.?

Benefits of treatment, Nature of the patient's condition, Purpose of treatment, Risk of treatment.

A method of generating ideas without judgement or criticism is

Brainstorming

Which of the following is the correct spelling for the plural of bronchus?

Bronchi

Which one of the following is water-soluble vitamin?

C

TRICARE was formerly known as Medicare Medicaid CHAMPUS CHAMPVA PPO

CHAMPUS

This insurance covers health benefits program for the spouses and dependent children of veterans suffering total, permanent, service-connected disabilities and for surviving spouses and dependent children of veterans who died as a result of service-related disabilities

CHAMPVA

IF AN ECG RECORDING APPEARS AS A SERIES OF SMALL UNIFORM SPIKES IN THE BASELINE, THE MEDICAL ASSISTANT SHOULD

CHECK FOR NEARBY ELECTRIC APPLIANCES

A PATIENT COMES TO THE OFFICE AND SAYS, "I HAVE PAIN IN THE RIGHT LOWER SIDE OF MY ABDOMEN" THIS AN EXAMPLE OF WHICH COMPONENT OF THE PATIENT'S HISTORY

CHIEF COMPLAINT

WHICH OF THE FOLLOWING IS A DEVICE USED WHEN FULL WEIGHT CANNOT BE PLACED ON AN INJURED AREA

CRUTCHES

WHICH OF THE FOLLOWING IS THE ABBREVIATION FOR THE MEDICAL TERM FOR A STROKE

CVA

If the medical assistant has questions about the dosage of a medication order, he should

Call the pharmacy to verify the usual dosage for the medication

Which type of bleeding is easiest to control?

Capillary

Claims for Medicaid patients enrolled in a managed care plan are paid according to what fee schedule?

Capitated

An agreement in which the health care provider is paid a fixed amount for each person in a specific contract within the practice, regardless of service provided, is called

Capitation

The main nutrients consumed each day are

Carbohydrates

Which of the following refers to the portion of the brain responsible for balance and movement?

Cerebellum

Protocol regarding who reports to whom within an organization's hierarchy is the

Chain of authority

When an elderly patient in a crowded waiting room falls unconscious, a medical assistant's first action should be to

Check the patient's airway

when an elderly patient in a crowded waiting room falls unconscious, a M,A's first action should be to.?

Check the patient's airway

Which of the following terms means " excision of the gallbladder" ?

Cholecystectomy

The purpose of records management includes which of the following?

Classifying Arranging Storage

"Have you had this pain before?" is an example of which of the following types of questions?

Closed ended

A patient has a fracture in which the radius is bent but not displaced, and the skin is intact. This type of fracture is known as ______

Closed, greenstick

A common example of an antitussive is:

Codeine

The EOB document may include all of the following EXCEPT

Coding updates

An insurance term used to describe the payment by an insurance company of a certain percentage of the actual expense, with the patient paying the remaining amount, is called:

Coinsurance

What is a structural, fibrous protein found in the dermis

Collagen

Which of the following procedures is indicated when and abnormal growth is identifies on barium enema X-ray study?

Colonoscopy

Which certifying agency allows a medical assistant to use the CMA credential? Registered Medical Assistants (RMA) Commission on Accreditation of Allied Health Education Programs (CAAHEP) American Medical Association (AMA) American Association of Medical Assistances (AAMA) American Medical Technologists (AMT)

Commission on Accreditation of Allied Health Education Programs (CAAHEP)

An employee's ability to perform a task is a function of all the following EXCEPT

Commitment

This bookkeeping entry occurs when a patient has paid in advance or when an overpayment or duplicate payment has been made.

Credit balance

Which type of procedure is frequently used for the removal of skin cancer?

Cryosurgery

CPT stands for

Current procedural terminology

Which of the following terms is used to describe a condition in which the body produces too much cortisol?

Cushing's Syndrome

What instruments have sharp edges and are used to incise skin and tissue?

Cutting and dissecting instruments

HOW OFTEN SHOULD EQUIPMENT AND INSTRUMENTS BE CHECKED TO ENSURE THAT THEY ARE WORKING PROPERLY

DAILY

A predefined computer setting that is automatically loaded with each new document unless changed by the user is the

Default

Which of the following diagnoses would be coded as indicated?

Definitive poliomyelitis

Polydipsia, polyuria, good appetite with weight loss and blurred vision are signs of which of the following conditions?

Diabetes Mellitus

Symptoms of insulin shock include.?

Diaphoresis, tremulousness, confusion, and decrease blood sugar reading.

Which of the following are round bacteria that grow in pairs

Diplococci

An index of files on a disk is known as the

Directory

Which of the following helps insured persons when illness or accident results in wage loss?

Disability income protection

Which of the following is considered software?

Disk drive

According to kohlberg, many people

Do not reach the highest level of moral development

according to kohlberg, many people.?

Do not reach the highest level of moral development.

Which organization registers physicians to prescribe controlled substances? Joint Commsission on the Accreditation of Healthcare Organizations (JCAHO) Drug Enforcement Administration (DEA) Occupational Safety and Health Administation Act (HIPPA) Food and Drug Administation (FDA)

Drug Enforcement Administration (DEA)

The patient's complaint of painful menstrual periods will be documented in the medical record as which of the following?

Dysmenorrhea

Codes that cannot stand alone are modifier codes V codes E codes preventive care codes ICD-9-CM

E codes

Which type f ICD-9-CM code is used to classify external causes of poisoing and injuries? E codes M codes V codes modifying codes N codes

E codes

Normal bacteria that are found in the intestinal tract and are the most common cause of lower-tract urinary infections (due to improper hygiene after bowel movements), are

E. coli

THE RMA CERIFICATION IS MAINTAINED BY

EARNING 45 CEUs WITHIN THREE YEARS OR 15 CEUs PER YEAR

HOW MUCH WATER IS RECOMMENDED TO BE CONSUMED IN A 24-HOUR PERIOD

EIGHT EIGHT-OUNCE GLASSES

WHICH PREFIX MEANS "INSIDE"

ENDO

Which of the following types of listening behaviors is most effective when questioning a patient about his or her history and symptoms?

Evaluative

If the physician is performing a routine bimanual pelvic exam, which of the following will the medical assistant have available?

Exam gloves and water-solvable lubricant

laws that protect consumers from harassing phone calls for collection are part of the.?

Fair Debt Collection act

Where does fertilization of an ovum by a spermatozoon occur

Fallopian tube

Which of the following substances is a normal metabolic by-product of ketones?

Fat

What terms describes the motion of bending the forearm toward the body

Flexion

which mineral helps prevent dental cavities.?

Fluoride

The abbreviation "QID" means

Four times a day

If a patient has orthopnea, the medical assistant should position them on the exam table in the

Fowlers position

the three most important factors in performing a hand wash are.?

Friction, soap and warm running water

The three important factors in performing a hand wash are

Friction, soap, and warm running water

BEFORE TRANSFERRING A CALL TO ANOTHER EXTENSION, WHICH OF THE FOLLOWING IS THE MOST APPROPRIATE FOR THE MEDICAL ASSISTANT TO DO

GIVE THE PATIENT THE EXTENSION NUMBER TO WHICH HE OR SHE IS BEING TRANSFERRED IN CASE THE PHONE GETS DISCONNECTED

What condition is characterized by incompetence of the esophageal sphincter

Gastroesophageal reflux disease

A plyoromyotomy is performed in which of the following body systems?

Gastrointestinal

An example of medical assistant illegally practicing medicine is

Giving advice on a patient condition

The cluster of blood capillaries found in each nephron is the ______

Glomerulus

Which of the following would require an ICD-9 (OR 10) CM Code

Glossitis

To collect payment for a doctor's fee under Medicare, a medical assistant should send the claim form to the:

Head office of the fiscal agent

The medical term for inflammation of the liver is

Hepatitis

What term describes the body's ability to maintain its normal state

Homeostasis

A gratuitous payment for professional services for which custom or propriety forbids a price to be set is a(n)

Honorarium

ONE CONCEPT THAT IS CENTRAL IN COGNITIVE THEORY IS

IRRATIONAL BELIEFS

ALL OF THE FOLLOWING INFORMATION ABOUT THE W-4 FORM USED BY THE INTERNAL REVENUE SERVICE IS TRUE EXCEPT

IT MAY BE CHANGED ONLY ONCE A YEAR

ALL OF THE STATEMENTS ABOUT SPECIAL DELIVERY MAIL ARE TRUE EXCEPT

IT OFFERS PROOF OF DELIVERY

All filing equipment must be located.

In a secure area

Flexible office hours occur most often.?

In group practices

Which of the following terms indicates consent in which there is an understanding of the treatment that will be performed, why it should be performed, any alternative methods of treatment, and the risk and benefits of the treatments discussed?

Informed

THE INGUINAL REGION IS

LOWER LATERAL GROIN REGION / The inguinal region of the body, also known as the groin, is located on the lower portion of the anterior abdominal wall, with the thigh inferiorly, the pubic tubercle medially, and the anterior superior iliac spine (ASIS)

THE COMBINING FORM PULMON/O REFERS TO THE

LUNGS

The physician directs the medical assistant to complete a request form for an x-ray study of the fibula. The procedure will be performed on what structure

Lower leg

THE FIRST AID PRIORITY FOR AN INJURED VICTIM IS TO

MAKE SURE A PATENT, OR CLEARED, AIRWAY EXISTS

A PROCEDURE TO SCREEN FOR BREAST CANCER IS KNOWN AS WHICH OF THE FOLLOWING

MAMMORGRAPHY

What condition is characterized by the presence of kidney stones (renal calculi)

Nephrolithiasis

The policy section of the policy and procedures manual includes the

Office hours

What cranial nerves is related to the sense of smell

Olfactory

The prefix pertaining to fingernail is which of the following terms>

Onych-

An instrument that would be used to examine the eyes is a(n)

Ophthalmoscope

All of the following items are subtracted from the bank statement during reconciliation EXCEPT

Outstanding deposits

WHICH OF THE FOLLOWING IS A PROPER TECHNIQUE FOR DISPOSING OF BIO-HAZARDOUS WASTE

PLACING CONTAMINATED GLOVES IN A PLASTIC BIOHAZARD BAG

all of the following are parenteral routes of medication administration EXCEPT.?

PO

EATING CONTAMINATED FOOD IS AN EXAMPLE OF WHICH OF THE FOLLOWING LINKS IN THE CHAIN OF INFECTION

PORTAL OF ENTRY

WHICH OF THE FOLLOWING IS NOT CONSIDERED APPROPRIATE BARRIER PROTECTION

PRESCRIPTION EYEGLASSES

Which of the following terms denotes a medication that is used to relieve symptoms but not aimed at curing ?

Palliative

Patients with what disease is treated with injections of vitamin B-12

Pernicious anemia

What is the proper treatment for syncope?

Place the patient in a supine position with the legs elevated

Which of the following is considered on OSHA standard?

Placing a needle in a biohazard sharps container

which of the following is considered an OSHA standard.?

Placing needles in a bio-hazard sharps container.

sterile technique must be used when.?

Placing sutures in a new laceration.

Which of the following is a non-sterile procedure

Proctosigmoidoscopy

In men, what structure is located at the neck of the bladder and surrounds the urethra

Prostate

Bilirubin specimens require what special preparation?

Protection from light

Which combination of nutrients is MOST beneficial for wound healing ?

Protein and vitamin C

When using a fire extinguisher, what does the acronym PASS mean?

Pull, aim, squeeze, and sweep

Blood flows from the right ventricle of the heart into the ____

Pulmonary arteries

Which cells settle to the bottom of the test tube after blood centrifuged?

RBCs

Which cells settle to the bottom of the test tube after blood is centrifuged?

RBCs

A PATIENT WITH HIGH CHOLESTEROL SHOULD BE INSTRUCTED TO AVOID INTAKE OF WHICH OF THE FOLLOWING

RED MEAT

TEST FOR OCCULT BLOOD IN THE STOOL SHOULD BE PERFORMED AFTER A PATIENT HAS BEEN ON A THREE-DAY DIET THAT IS FREE FROM WHICH OF THE FOLLOWING

RED MEAT

THE ENDOCRINE SYSTEM IS RESPONSBILE FOR

REGULATING THE BODY'S METABOLIC ACTIVITIES

THE MEDICAL ASSISTANT IS PERFORMING A VENIPUNCTURE AND HAS JUST FILLED THE LAST SPECIMEN TUBE. WHICH OF THE FOLLOWING SHOULD THE MEDICAL ASSISTANT DO BEFORE WITHDRAWING THE NEEDLE

RELEASE THE TOURNIQUET

DATA PROCESSING INVOLVES ALL OF THE FOLLOWING EXCEPT

REPAIRING COMPUTER EQUIPMENT

What should be done if a patient reports intense pain after a needle is inserted into the patient's arm?

Remove the needle the immediately and treat the patient appropriately

The rights of medication administration include all of the following except

Right label

When removing paper that is solid with biohazardous waste from the exam table, the MA should do what before cleaning the table with disinfectant & pulling down unused paper?

Roll the paper inward and away from the body, discard, and change gloves. The exam table must be cleaned with disinfectant prior to pulling down the unused paper. Gloves should be changed between cleaning the table & pulling down the unused paper to prevent recontamination of the clean area.

IN HUMAN BEHAVIOR, DEFENSE MECHANISMS INCLUDE ALL OF THE FOLLOWING EXCEPT

SUBSTITUTION

IN WHICH OF THE FOLLOWING POSITIONS SHOULD THE PATIENT BE PLACED FOR AN ABDOMINAL EXAMINATION

SUPINE

ONE OF THE PRIMARY FUNCTIONS OF VITAMIN D IS TO

SUPPORT BONE DEVELOPMENT

WHEN A BLOOD PRESSURE CUSS IS DEFLATED, THE FIRST TAPPING SOUND IS THE

SYSTOLIC PRESSURE

The amount of supplies used as a buffer while awaiting receipt of additional supplies is called

Safety stock

All of the following are considered the closing part of the letter EXCEPT the

Salutation

The minutes of meeting typically do not include which of the following?

Salutation

Which of the following terms is used to describe a lateral curvature of the spine?

Scoliosis

Factors that may affect absorption ,distribution, and metabolism of drugs include all of the following except

Sensitivity to the drug

When a muscle contracts, it becomes

Shorter and thicker

A mail classification that includes books and manuscripts is

Special fourth class

If a medical assistant suspects that a patient has a fracture of an extremity, it would be appropriate for her to ?

Splint the extremity from the injury to the joint above it

Saliva contains an enzyme that acts upon ____

Starches

The aseptic process that is aimed at removing all microorganisms , including spores, is called

Sterilization

What order is most appropriate when determining the meaning of a medical term?

Suffix, prefix, root

Which of the following is the correct way to write the first line of an inside address in a letter to Susan Martin, a pediatrician?

Susan Martin, MD

A patient has developed antibodies to varicella (chickenpox). What part of the chain of infection has been broken in this case that would provide protection from disease?

Susceptible host

The law requires that which of the following be reported to the appropriate authorities?

Suspected child abuse

OF THE FOLLOWING CHOICES, WHICH IS THE MOST IMPORTANT POINT TO REMEMBER WHEN COMPLETING AN INSURANCE CLAIM FORM

TO CHECK EACH CARRIER'S REGULATIONS

the dependence of active-duty personnel, retired personnel, dependent of retired personnel, and dependents of personnel who died while on active duty are covered by.?

TRICARE

CONTRIBUTORY NEGLIGENCE

TRIES TO SHOW THAT THE PLAINTIFF (PATIENT) IS PARTIALLY RESPONSIBLE FOR THE INJURY OR COMPLICATION

WHICH OF THE FOLLOWING THERMOMETERS WOULD BE USED WHEN TAKING A TEMPERATURE VIA THE EAR CANAL

TYMPANIC

According to the American with Disabilities Act (ADA), outpatient facilities should provide how many accessible parking spaces?

Ten percent of available spaces

What is a physician's usual fee?

The charge that he or she makes to private patients

Which of the following data entry notes has a misplaced comma?

The culture, did not grow any bacteria.

Which of the following is the correct reason the foot is used as a puncture site for infants?

The heel is soft, and puncture will avoid injury to the bone

WHICH OF THE FOLLOWING IS A SCREENING TEST FOR TUBERCULOSIS

The tuberculosis (TB) skin test, sometimes called a "Mantoux," is a simple, harmless way to find out if you have latent TB infection.

which of the following is descriptive of arteries.?

Thick, Elastic, carry blood away from heart .

An individual or corporation that makes payment on an obligation or debt but is not a party to the contract that created the obligation or debt is known as a:

Third-party payer

Which of the following best explains the role of the federal emergency management agency ( FEMA ) in a national disaster ?

To support US citizens and first responders to prepare for, protect against, respond to, and recover from emergencies and hazards

Water intake is valuable for all of the following except

Treating congestive heart failure

You have just a venipuncture on your patient and the patient says she feels like she is going to faint. Into what position do you quickly place your patient in?

Trendelenburg

Which of the following programs is available to active duty military dependents?

Tricare

factors that affect the action of drugs include all EXCEPT.?

Used of generic medication.

An average of 3-5 servings per day should be consumed from which category?

Vegetables

Night blindness may be by a deficiency of

Vitamin A

THE GOOD SAMARITAN LAW PROTECTS AN INDIVIDUAL

WHO PERFORMS FIRST AID VOLUNTARILY ON AN INJURED PERSON

THE PEGBOARD SYSTEM IS ALSO REFERRED TO AS THE

WRITE-IT-ONCE, OR ONE-WRITE, SYSTEM

In what case is a bill never sent to a patient?

Worker's Comp

Xanth/o is a color term that means

Yellow

COBRA

a benefit after loss of employment.

Claim

a bill sent to insurance carrier

which of the following patients would most likely be linked to an electrolyte imbalance.?

a cancer patient undergoing chemotherapy

Z-code

a code that would be used for an annual check up

Another name for a reminder file is a/an: a. tickler file b. supplemental file c. retained file d. inactive file e. active file

a.

Which of the following terms means "the process of using an instrument to record data of electrical activity of the heart a. Electrocardiography b. Electrocardiograph c. Electrocardiogram d. Echocardiogram e. Echocardiography

a.

the pancreas is located in which body cavity.?

abdominal

a scraping of the superficial layer of skin is called a/an.?

abrasion

which of the following statements about controlled substance is TRUE.?

all drugs classified as controlled substance have the potential for physical and/or psychological dependency

Which of the following statements would be an example of stereotyping ? all elderly patients have difficulty walking some elderly patients have difficulty hearing many patients have some type of vision impairment a lot of patients have memory lapses a few elderly pt's have high blood pressure

all elderly patients have difficulty walking

Informed consent means a patient understands

all of the above; what treatment is to be undertaken, what risks are involved, why it should be done.

sterilization means that.?

all organisms have been removed from an object

Sterilization means that

all organisms have been removed from an object by either gas or chemical sterilization or by autoclave

The autoclave chamber door is slightly opened at the end of the autoclave cycle to

allow the items to dry

the generic name for Lipitor is.?

altorvastatin calcium

Dr. Thompson has ordered penicillin for her patient. Sarah has prepared the injection and is instructing the patient to remain in the medical office for 30 minutes post injection so that she can monitor the patient. Sarah warns the patient that the most common adverse reaction to penicillin is

an allergic reaction

Medicare patients treated by a non-participating physician

are responsible for a portion of the fee

which of the following medications would most likely NOT be ordered for a 52-year-old postmenopausal woman.?

aricept

which item should a patient on a low-sodium diet.?

banana

All of the following components are a part of the Sigmund Freud's theories of psychology EXCEPT id subconscious ego behaviorism superego

behaviorism

When performing medical aseptic hand washing, the hands should be positioned

below the elbows

Non-duplication of benefits means that: benefits will not cover pre-existing conditions benefits will cover conditions covered by a previous insurance policy the dr. may not bill more than one insurance company benefits will be coordinated between two separate insurance companies the insurance benefits will not cover the same condition twice

benefits will be coordinated between two separate insurance companies

Phantom billing

billing for services or supplies not provided

Corrected Claim

can not be submitted until the original claim is rejected

the process of using the number of members enrolled in a plan to determine salary of the physician is called.?

capitation

the most common cause of sudden cardiac death is.?

cardiac arrhythmia

Which of the following systems pumps and distributes blood throughout the body? nervous respiatory sensory cardiovascular intemumentary

cardiovascular

Which of the following terms means "all of the factors required for infectious disease to spread" chain of infection droplet transmission infection control inflammatory response nosocomial infection

chain of infection

The term "debit" means?

charge

in a letter written in block format that salutation is followed by a.?

colon

Ishihara test is used to diagnose.?

color blindness

which type of fracture is a bone that is broken into pieces.?

comminuted

A defense based on assigning portions of the responsibility for damages to both plaintiff and defendant is called a?

comparative defense

Person accused of a crime or illegal act is the.?

defendant

Which of the following is the documentation that is gathered regarding a patient's address and insurance information? chief complaint demographics family history medical history medications

demographics

according to kohlberg's theory of moral development, young children who obey their parents do so because of their.?

desire to avoid punishment

Which of the following terms means "difficulty swallowing"? dyscrasia dyspepsia dsyphagia dyspnea dysuria

dsyphagia

When drawing tubes of blood via venipuncture, what is the correct order of draw based on colored stoppers? a. Lavender, red, green, yellow b. Red, yellow, lavender, green c. Green, yellow, lavender, red d. Gray, yellow, red, blue e. Yellow, red, lavender, green

e. (the yellow-stoppered tube contains sodium polyanetholesulfonate & is used for blood cultures. When a yellow-stoppered tube is among the tubes to be used in a blood draw, it is always drawn first. The purpose of the order of draw is to prevent mixing & potential contamination of additives)

To encourage an elderly patient to give information while taking the patient history, the MA should a. Ask questions that can be answered with "yes" or "no" answers. b. Interview a family member instead of the patient c. Speak loudly because the patient is likely to be hard of hearing. d. Inform the patient in the beginning that there is only a short time to perform this history. e. Ask open-ended questions.

e. (this allows the patient to answer fully and you may get more information that will in turn make the interview go more quickly)

Hand gestures are a type of body language that can be used to

emphasize your words.

Educating female patients on signs and symptoms of a myocardial infarction includes all of the following except

feeling of lightness or feeling famished in the mediastinum

which of the following types of urine specimen contains the greatest concentration of dissolved substance.?

fist-voided morning

the most appropriate position for a patient with respiratory problems is.?

fowler's position

The usual sequence of the general physical examination involves moving? from the head toward the feet from the center of the body from the area where there is complaint from the trunk outward to the limb from the feet toward the head

from the head toward the feet

Substances that prevent or inhibit the growth of a fungus are known as antiseptics disinfectants germicides fungicides analgesics

fungicides

which of the following specialists would a person see for IBS,PUD or pyloric stenosis.?

gastroenterologist

Infrared therapy uses:

heat

which one of the following is NOT a proper procedure for performing the multistix 10 reagent strip test.?

hold the strip in a vertical position

The ICD-10 procedure codes are to be used exclusively in what setting?

hospitals

Urine or serum pregnancy test are utilized to detect the presence of which of the following?

human chorionic gonadotropin hormone (hCG)

CPT Category 1 procedures

is separated into 6 sections

The term "total permanent impairment" means that the patient

is unable to perform previous occupational duties

which of the following is NOT true about arbitration.?

it is not binding

Which of the following is NOT considered a special accessibility alteration designed just for disabled patients coming to the physician's office? mats on the floors near entryways to prevent patient falls because of wet floors widened corridors enabling easy movement of wheelchairs bathroom stalls with handrails Braille signs to mark the elevator levels examining rooms designed to allow easy movement of wheelchairs

mats on the floors near entryways to prevent patient falls because of wet floors

a numeric filing system.?

may include portions of the patient's social security number

Which of the following food types is the best protein source? meats raw veggies citrus oils butter

meats

which of the following is NOT a licensed health care worker.?

medical assistant

Using a tape measure to evaluate the head and chest circumference of an infant is called.?

mensuration

the prefix meaning "beyond " is.?

meta-

which of the following documents is the record of a professional meeting.?

minutes

whithin the cell, the organelles responsible for the production of energy is the.?

mitochondria

The 4 major types of tissue in the body are muscle, nervous, epithelial, and connective nervous, connective, vascular, and epithelial epithelial, nervous, vascular, and epdermis muscle, epithelial, blood, and connective muscle, epithelial, nervous, and vessels

muscle, nervous, epithelial, and connective

Myopia is

nearsighted; can see near

Which of the following terms means "the surgical removal of the kidney"? appendectomy cholecysectomy hysterectomy nephrectomy splenectomy

nephrectomy

A newborn's pulse is most accurately measured at which of the following sites? behind the knee inside the forearm over the apex of the heart side of the neck side of the wrist

over the apex of the heart

When an order arrives from a supplier, the box should be inventoried. The list of the items included in a shipment is called the

packing slip

which of the following is NOT an early warning symptom of cancer.?

pain and weight loss

The Controlled Substances Act is a United States law that regulates controlled drugs. The law is administered by the Drug Enforcement Administration. All of the following are responsibilities of medical assistants in the medical setting when dealing with controlled substances, EXCEPT

prescribing controlled drugs

All of the following actions many result in revocation of a physician's licences EXCEPT: impersonating another physician providing substandard care practicing without a license prescribing legal drugs substance abouse

prescribing legal drugs

A range of usual fees in the same community is the

prevailing fee

When explaining drug use terminology to the patient, prophylactic is best explained as

preventing the occurrence of a condition (e.g. vaccines prevent the occurrence of specific infectious diseases)

history and physical examination

problem focused, expanded problem focused, detailed and comprehensive, are all terms used to describe the key components of________.

evaluation of the spinal column is accomplished easily from which of the following position.?

prone

Which of the following is a drug used to lessen or prevent the effects of a disease? curative prophylactic replacement therapeutic supplement

prophylactic

Measurement of which of the following is the most effective method to monitor a patient who takes warfarin (Coumadin)? bleed time clotting time partial thromboplastin time (PTT) prothrombin time (PT) lipid profile

prothrombin time (PT)

Sarah is administering an influenza shot to her patient. She knows that when administering an injection into the deltoid muscle, caution must be taken to avoid the

radial and ulnar nerves

Biohazardous waste must be collected in impermeable polyethylene bags that are which color? black blue green red yellow

red

which of the following filing steps includes ensuring that the appropriate people have taken action on a document before filing it.?

releasing

Which of the following is the final step to the aging and collection process for a patient with private insurance? send an itemized statement send an overdue notice with the intent of turning the bill over to a collection agency if not paid promptly turn the account over to a collection agency call the pt. to request payment call the pt.'s employer to notify the pt. about the overdue bill

send an overdue notice with the intent of turning the bill over to a collection agency if not paid promptly

which of the following test is used to determine the best antibiotic to treat a condition.?

sensitivity

Insulin shock causes hyperkalemia severe hypoglycemia severe hyperglycemia hypokalemia syncope

severe hypoglycemia

Each of the following identifies one of Elizabeth Kubler- Ross's 5 stages of grief EXCEPT denial anger shock bargaining depression

shock

which of the following would NOT be an unintentional tort when done by a medical assistant.?

showing photos of a surgery without patient consent

The "Snellen Chart" is used to test

sight

Which of the following will happen to an insurance claim when the coding is incorrectly entered on the insurance form? the claim will be denied, and the dr. will not receive payment the incorrect information on the claim will not affect payment to the dr. the claim will be destroyed without payment the pt. will be billed instead of the dr. the insurance carrier will notify the pt. that a claim in his or her name was incorrect

the claim will be denied, and the dr. will not receive payment

Who is the legal owner of the information in a patient's medical record?

the patient

A healthcare agent with durable power of attorney is an individual who will be responsible for all decisions should the pt become physically and mentally incapable of making decisions considered to be the pt's primary care physician an attorney who will be able to make the best legal decisions for the pt the person chosen to make the final decisions about the patient's end-of-life healthcare the medical assistant in the dr's office who is in charge of billing and insurance reimbursement

the person chosen to make the final decisions about the patient's end-of-life healthcare

All of the following statements describe strict chronological filing EXCEPT: all incoming information is filed with the most recent information on top there are not separate sections for subject matter the problem list is arranged according to the pt.'s past history it may be difficult to locate specific pt. information information is filled according to date

the problem list is arranged according to the pt.'s past history

The medical assistant is protected from liability during an emergency situation for all of the following reasons EXCEPT: reasonable care is given to the pt the pt. agrees to treatment the MA does not go beyond his/her skill level he/she stays with the injured person until someone who has the same or more skill takes over acts in good faith

the pt. agrees to treatment

Freud was the first person to discuss which of the following concepts in psychology.?

the unconscious mind

which of the following gives a choice to those over 18 years of age to determine the disposition of their body or body parts.?

the uniform anatomical gift act

Which burn destroys the epidermis and dermis. including the nerve endings? third-degree first-degree second-degree minor acid burn

third-degree

Crimes that are committed against another person or property and are punished with fines are called.?

torts

Insurance policies that include coverage on a fee-for-service basis are called: traditional insurance policies managed care policies Medicare Medicaid Tricare

traditional insurance policies

The process of preparing documents by converting dictated physician notes into written documents is called typing transcription modified block outsourcing memoranda

transcription

a MA would use word processing software to create which of the following.?

transcriptions

The Mantoux test is used to determine the presence of which of the following mononucleosis pregnancy strep throat blood in stool tuberculosis

tuberculosis

examples of a bandage include.?

tubular gauze

A stainless steel instrument with a handle at one end and two prongs at the other end used to test hearing is a

tuning fork

a parenteral medication is one that is administered.?

via injection

Snellen testing results give information about.?

visual acuity

Bankruptcy

when a pt files bankruptcy the medical office must stop all attempts to collect payment

Down-coding

when an insurance company assigns a CPT code resulting in less pay

The origin of a muscle is

where the muscle begins

Spore test monitoring in an autoclave is used to determine whether an autoclave has an air leak whether the instruments were cleaned properly before sterilization whether the autoclave is sterilizing instruments properly the sterility of the autoclave itself

whether the autoclave is sterilizing instruments properly

A 5-year-old girl comes to your office. At first she was happy and calm. However, when she sees her physician, she becomes anxious and begins to exhibit feelings of fear and anxiety. This type of reaction is commonly known as the

white-coat syndrome.

the portion of salary held back from payroll checks for paying government taxes is known as the.?

withholding