HA 270 Final

While Super Wi-Fi signals can travel further than Wi-Fi signals, they are not better in penetrating common obstructions.

False

In order for a restaurateur to easily discern fast and slow moving menu items requires the selection of a system that identifies every menu item sold.

True

Technology has been implemented in sushi restaurants to extend the conveyor life of sushi plates.

True

The sheer volume of transactions generated by a restaurant POS can make it difficult to surface suspicious events.

True

The technological infrastructure for a selling a room has become more complex.

True

Time and attendance data can be transferred to a labor management system to help managers analyze payroll hours and costs.

True

Usability is a factor in system acceptance.

True

Spyware software can: A. keep record of users' keystrokes B. keep record of users screenshots C. keep record of users' web browsing history D. keep record of computer's RAM usage

"A,B, and C"

PCI DSS is created by:

"Major credit card companies (e.g., Visa)"

Which of the following is not an example of operator error.

"Software (e.g., bugs, poor error handling)"

A parallel cutover conversion involves the simultaneous discontinuation of the old system and start-up of the new one at a predetermined date.

False

A server can automatically logon to a server terminal when equipped with a finger print reader.

False

A thermal printer is an impact printer that is commonly used for producing restaurant checks.

False

A thermal printer is ideal for printing food orders.

False

A trial balance indicates whether the right amounts were posted to the correct accounts.

False

An ELS is most effective in reducing internal theft.

False

An RFID key lock requires a key to be inserted through a slot, which over time might fill up with sand and dust making the door lock inoperable

False

An adjustment posting reverses an incorrect transaction on the day that it occurred.

False

An electronic spreadsheet is an example of an industry-specific application.

False

An operating system provides a user interface that enables you to interact with computer. The most common is the command-driven interface.

False

Anti-virus software definition files should be updated once a year.

False

Augmented reality cannot be used for employee training.

False

Bandwidth caps prevent guest wireless devices from associating with an access point that has reached its maximum capacity.

False

Biometrics cannot be used in the hospitality industry.

False

Bluetooth is a wireless technology standard for exchanging data over short distances.

False

CAS least cost routing detects where the call (extension) originated in the hotel.

False

Ceiling height is not a factor in rollercoaster restaurants.

False

Closely scrutinize the vendor's standard form contract before signing it. An attorney should review the contract to protect the property's interests. Changes cannot be negotiated.

False

Collecting payment (cash) but did not apply it to a guest folio will result in a cash shortage.

False

Consumers tend to trust their peers less than the marketing of organizations.

False

Cost should always be the first consideration when selecting a PMS.

False

Data analytics focuses on identifying undiscovered patterns and establishing hidden relationships in large and often complex data sets.

False

Data stored on hard drives need to be backed up to a remote location via the Internet or a private network or to removable media weekly.

False

Detective controls are designed to discourage accounting errors from occurring.

False

Each OTA uses the same algorithm to rank hotels in the results screen.

False

Encryption prevents any unauthorized connection to and from the Internet.

False

Encryption protects stored payment card data by replacing it with unique identification symbols.

False

Equipment noise annoys and distracts employees when it exceeds 10 decibels.

False

Examples of risk assessment activities include segregation of duties, approvals, authorizations, reconciliations, and verifications.

False

Exploring new distribution channels to gain market share is critical during an Up Market.

False

FTP allows a user to log onto a remote computer.

False

Few same day hotel reservations are made online by customers via smartphones.

False

General ledger entries are always done manually.

False

Guest check control using a POS system is problematic.

False

Hardware failure and system overload are the only causes of system failure.

False

IP is reliable.

False

In the tourism industry, the most common place to observe a conveyor system is at restaurants.

False

It is not possible for restaurants customers to pay with their smartphones.

False

Members of loyalty programs are more sensitive to price increases.

False

Mobile social media access is declining.

False

Most restaurants require multiple kitchen printers.

False

Once credit card data is in computer memory it cannot be compromised.

False

PMS training should be conducted during peak business period whenever possible.

False

Payments are posted as a debit on guest folios.

False

Posting a payment twice is an overcharge.

False

Raw data typically offers useful insight into operational performance.

False

Restaurants with POS systems are not vulnerable to credit and debit card theft.

False

Restaurants with frequent menu changes would find flat programmable keyboards easier to manage.

False

Robots can perform tasks in hotels, such room delivery, but are unable to perform food prep and production and drink mixing.

False

Sharing economy companies like Airbnb and Uber match up owners and renters using their own inventory.

False

Social media does not help hospitality organizations monitor what customers are saying about them

False

Social media only plays a critical role in customer relations.

False

Software and hardware is always provided by a single vendor.

False

Strategic investments in hospitality technology are easy to assess in terms of their their tangible and intangible benefits.

False

Terminal placement and the number of terminals needed is based solely on the average length of the transaction.

False

The "simple ranking" method for evaluating RFPs assigns an additional value to the rating scale to take into account the relative importance of certain requirements.

False

The amount of RAM depends on how much space that is required on the hard disk.

False

The cost of setting up a wireless Internet system compared to wired Internet system is significantly higher.

False

The first step in setting up the general ledger is to create the subsidiary ledgers.

False

The input phase involves the preparation of processed information into a form acceptable for analysis.

False

The level of information detail for upper management is high.

False

The models of navigation are the same for Web and desktop applications.

False

The number of bytes of RAM required by a hospitality software application depends on the size of the hard disk.

False

The usability of a PMS is not an important evaluation criterion.

False

There is no correlation between the liquidity of an asset and its risk of misappropriation.

False

Tokenization protects payment card data in transit.

False

Using the vendor's provided username and password is not one of the PCI requirements.

False

Virtual reality received its name for the ability to augment (or supplement) the actual reality with a layer of technology-generated artificial reality.

False

Wi-Fi is not an important amenity for today's travelers.

False

Is the following labor variance (50 hours) favorable or unfavorable based on the following information? Actual Hours: 600 Target Hours: 650

Favorable

Which of the following organizations handles domain name management?

ICANN

What report denotes rates that vary from the rack rate?

Rate Variance Report

Restricting credit card data to those who need to know the information is a standard of what entity?

PCI

Which of the following is an example of a mission-critical software for a hotel?

PMS

What RFP component provides a detailed description of desired features and requirements?

System Specifications

"If an Information Technology Manager is a doing a good job, which of the following will not happen?"

System utilization is low

The Internet is an interconnected network based on:

TCP/IP

"When a hostess selects a waiting party, the table management software can automatically notify guests through pagers, a video messaging center, or mobile phones."

True

"When choosing a POS, it is important to clearly define selection criteria to differentiate POS products."

True

"Wireless handhelds can be used for checking in hotel guests, tracking inventory, and taking food orders."

True

A Bidding Module helps management identify the most economical products adhering to purchase specifications.

True

A SAN does facilitates the replacement of faulty servers.

True

A UPS helps prevent data loss and corruption in a computer.

True

A call accounting system can provide reports on user activity and calls by department.

True

A cashless payment system is an example of a RFID application.

True

A decrease in assets (e.g., cash), is recorded as a credit.

True

A fault-tolerant system immediately activates a backup system when a network failure is detected.

True

A fully automated conveyor systems may be equipped with an RFID reader and RFID tagged plates and a rejection mechanism installed on the conveyors that pushes the plates off of the conveyor once the RFID reader determines that the item has expired.

True

A key advantage of a cloud-based network is interconnectivity with customer mobile devices.

True

A key advantage of a computerized information system is improved controls.

True

A magnetic tape and external hard drive have a limited life expectancy.

True

A more secure logon involves two authentication factors, such as a password and RFID bracelet.

True

A payroll system should automatically pay the minimum wage to employees who fail to report sufficient tips.

True

A search engine ranks the Web sites in the order it believes most closely matches the requested information

True

A switch delivers messages in a LAN to a specific computer.

True

A vendor with a reputation for providing poor customer support may be financially unstable.

True

An Intranet makes most sense for larger organizations

True

An automated minibar system identifies which rooms need refilling and the specific items that have been consumed.

True

An example of a mobile POS device is a tablet PC.

True

An in-room entertainment system can provide high-speed Internet.

True

An information plan provides management with a concepetual framework for making methodical and pragmatic technology selections

True

An interface enables the exchange of specifically defined data sets between two disparate systems or applications.

True

CBT reduces the need for personalized instruction and allowing each trainee to go at his or her own pace in a non-threatening work environment.

True

Combining different types of circuits or connections (e.g., DSL, cable modem, EoF, DS3, etc.) from multiple providers can eliminate dependence on a single ISP for Internet connectivity.

True

Computer crimes are committed by both employees and non-employees.

True

Controlled access to a POS system is important.

True

Course firing is particularly helpful in placing hotel room service breakfasts.

True

Data can be read much more quickly from RAM than from the hard disk.

True

Dining tables can be equipped with tablet PCs enabling customers to self-order and pay.

True

Each network interface card has a unique MAC address.

True

Electric noise from equipment can interfere with a computer system plugged into the same power circuit.

True

Handhelds can be used for taking liquor inventory.

True

Hotels may provide free basic Wi-Fi access to all guests with the option to upgrade to higher bandwidth for a fee.

True

Internal controls can impact service delivery.

True

Internet connections over a Cable Modem Network are shared.

True

Key performance indicators for ADS channels are traffic generated per source and device, ratio of new versus returning visitors, booking conversion rates based on visits and searches, bookings per channel, and profit per channel.

True

Lead-generation videos are more effective than text in engaging customers.

True

Loyal guests that are inundated by irrelevant and impersonal e-mails may switch brands.

True

Many restaurant owners lack formal accounting training.

True

Menu price is an example of a variable.

True

Mobile keys can use Bluetooth technology to open guestroom door locks.

True

Most people only consider committing fraud if not getting caught or suffering little or no repercussions if caught are possibilities.

True

Oral promises relating to the price and performance of a PMS are not legally binding.

True

PMS training should cover standard operating procedures for tasks for which the handling of information will change.

True

Passwords should be changed periodically. PC

True

Payroll systems must comply with wage and hour laws as well as the 1983 federal law concerning tax on tipped employees.

True

Providing a comprehensive chain-wide CRM solution can be a challenging endeavor.

True

RFID tags or electronic labels could eventually replace bar code labels and streamline various tasks such as inventory counting.

True

Reservations modules with group selling may have the capability to create a customized Web site for each event that provides detailed information about the hotel.

True

Self-service technology can be used to customize restaurant food orders.

True

Service robots usually assist humans, or support other equipment by performing useful tasks.

True

Social media can take many forms, including Internet forums, weblogs, blogs, picture sharing, vlogs, wall-postings, instant messaging, etc.

True

Social media has the potential to influence consumer purchasing decisions (e.g., hotel and restaurant selection)

True

Social media web sites have become a critical part of brand marketing.

True

Some hotels enable check-out via the Web.

True

Client software provides the ability to share resources and files across the network.

False

Downtime reports are useful when the computer system is not working.

True

Expedia is an example of Travel Portal or an ADS or OTA.

True

Franchise company fees may be higher than the third party reservation services if there is a loyalty discount fee.

True

Frequent dining programs play a major role in CRM.

True

GDS travel agent bookings represent some of the most profitable hotel guests.

True

"While POS terminal design varies, only a keyboard can be used for entering orders."

False

What type of technology can be used by housekeepers to detect the physical occupancy of a room?

Sensor

What internal company network eliminates many paper documents?

Intranet

"Hilton Miami can purchase the keywords ""Hilton Miami"" from Google. "

True

PCI has how many standards?

12

"What is the projected payback based on the following information: PMS Cost: $50,000 Annual Savings: $10,000 Annual Expenses: $6,000 Annual Increase in Revenues: $6,000 Annual Reduction in Operating Costs: $4,000 "

5

Refers to the application of information technology to an accounting system.

Accounting Information System

What module can be interfaced with the Advance Deposits Module that will automatically generate refund checks for cancelled reservations with deposits?

Accounts Payable

What accounting module assists in the timely collection of monies owed by customers?

Accounts Receivable

What report helps an operation to stay on top of its receivables before they become old and obsolete?

Aging Receivables

Key factors to consider when purchasing a printer.

All of the Above (Cost Print Resolution Print Speed Wireless and Remote Printing Capabilities)

Which of the following is an example of things that a computer virus can do?

All of the choices (Impact the performance of your computer Send fraudulent e-mails to and from your computer Cause your computer to crash and restart every few minutes)

Automated minibars can generate the following reports:

All of the choices (Items consumed from all hotel rooms Items consumed from a specific hotel room Items consumed from a specific hotel floor)

Which of the following is a wake-up system offered in hotels?

All of the choices (Manual wake-up by hotel operator Automated wake-up system by phone Automated wake-up system by interactive TV Alarm clock in room)

Which of the following is an example of a transmission medium for a LAN?

All of the choices (Twisted Pair Cat 5 cable Coaxial cable)

Which of the following are benefits of robots in hospitality environments?

All of these (Reduced Labor Costs Increased operational precision Employees have more time for service interactions)

What type of system consolidates information from different systems and provides a centralized reporting solution that assists in decision making.

Business Intelligence System

What AIS transaction log enables a manager or auditor to follow the path of data recorded in transactions from the initial source to the final disposition of data?

Audit Trail

What general ledger report indicates whether the company has sufficient liquidity to pay bills promptly?

Balance Sheet

Which of the following cables has the fastest transmission speeds?

CAT 7

What is a critical consideration in making sure that there is enough processing speed to handle all system requests?

CPU speed which is measured in GHz

Which of the following is not an accounting module?

Chart of Accounts

"While table management systems can capture valuable information about customers, this information can not be used for marketing programs."

False

3D printing cannot modify the nutritional value of food.

False

A Food Usage report compares actual inventory and theoretical counts to identify issues such as product waste.

False

A Master Folio is created for each in-house guest.

False

A Turnkey System is considered a best-of-breed system.

False

A cash requirements report lists all open invoices and places them into aging columns.

False

A chain Web site is an example of a Travel Portal.

False

A common mistake when selecting a PMS is using a structured evaluation process.

False

A file server performs functions on behalf of other computers.

False

A financial lease is typically based on a per transaction fee.

False

A guest review system enables the personalization of service delivery.

False

A key advantage of a wired network is ease of set up.

False

Which information processing phase would provide an occupancy summary by market segment?

Classifying

What entails the migration of computing resources to remote data centers?

Cloud Computing Services

A key disadvantage of a two-way electronic locking system is expense and recoding the key when a guest changes rooms.

False

What restaurant conveyor layout may be modified into a L- or E-shape?

Complex Line

Which of the network management functions entails the creation of new user accounts?

Configuration

Eliminating the ability to transfer checks on a restaurant POS would be an example of what internal control component?

Control Activities

"What is an information industry term for methodologies, software, and usually Internet capabilities that help an enterprise manage customer relationships in an organized way? "

Customer Relationship Management

A hotel should backup its database:

Daily

What solution enables a hotel to seamlessly control and distribute hotel inventory in all sales channels (PMS-CRS-GDS-ADS-hotel/chain Web site) from one single point of entry?

Electronic Distribution Management

What entails the adaptation of equipment and environments to human skills and physiological requirements?

Ergonomics

"When servers use wireless handhelds, they typically have more time for servicing guests and suggestive selling resulting in higher tips and satisfied guests and a lower table turnover rate."

False

"When you get an unexpected attachment in an e-mail, you should open it but immediately close it if a virus is detected."

False

"What sales and catering function enables the assignment of AV, catering, furnishing and staging, and personnel to an event?"

Event Management

"A Revenue Management Module is a computer-aided program that determines whether the pricing and room allocation for a particular rate or market segment should be increased, decreased, or closed based on an analysis of supply."

False

"After the introduction of Web 3.0, people began to share hotel and restaurant experiences on the Web."

False

"Chain and property Web sites will continue to be the focus of hoteliers for generating bookings. These direct online channels, while not the cheapest form of distribution, are preferred by customers."

False

"Data, which describes the characteristic of an event or object, is a finished product."

False

"Handling payroll is a simple, error-free process for most small hospitality owners."

False

"In a 1000-room full-service hotel, there are typically around 5 systems."

False

"In a Cloud-based POS network, restaurant POS terminals will not function if the Internet connection is lost."

False

"Information Technology Auditing assesses the auditor's role in ensuring that data and information are reliable, confidential, secure, and available as needed."

False

"The configuration, scope, and capabilities of an Accounting Information System are only affected by regulatory requirements."

False

"The higher the hard disk's RPM, the slower the hard drive can locate and send requested data."

False

Guest registration is one of the functions performed by this PMS module.

Front Office

What can a central reservation system be linked to that enables traditional travel agents from around the world to book hotel rooms in real time?

GDS

Which of the following is not an advantage of a POS system over a standard cash register?

Identification of Most Economical Products Adhering to Purchase Specifications

"What module allows guests, travel agents, and wholesalers to check availability and make reservations on a Hotel's Web site, a direct online distribution channel?"

Internet Reservations Module

What term refers to physical objects or devices (e.g., sensors, wearables, smart phones, door locks, draperies, restaurant appliances, etc.) that can be connected to the Internet and/or to each other for exchanging data?

IoT

What is the first step after discovering a computer is infected with a virus?

Isolate from the network

Which of the wireless technologies uses light pulses for transmitting data?

Li-Fi

What is the most widely deployed keycard?

Magnetic Stripe

Which restaurant conveyor mechanism utilizes a sequence of pulleys to push a belt forward?

Mechanical

What type of OTA business model has Hotels.com contracting with hotels to get a block of rooms at a negotiated wholesale rate?

Merchant

What type of energy management system requires occupancy sensors and is interfaced to the PMS?

Networked Controlled EMS

A reservations feature that identifies how revenue is allocated among revenue centers.

Package Plan

What system is a network of cashier and server terminals?

Point of Sale

Which of the following companies is an example of the "Name your price" E-Business model?

Priceline.com

Which of the following tasks is not performed by an inventory control system?

Product Cost

What technology does a Linen Management System use to track linen items as they transverse through laundry chutes and machines and linen closets?

RFID

Software used to monitor online conversations.

Reputation

"What PMS module allows hotel bookings to be entered, reviewed, modified, and cancelled."

Reservations

What system streamlines the sales and catering process?

Sales and Catering

Which of the following affects the visibility of a website in a search engine's search results

Search Engine Optimization

"An input device that collects specific data (e.g., temperature) directly from the environment and then transmits it to a computer. "

Sensor

"Which should come first, selection of the software, hardware, or operating system?"

Software

What topology makes it easy to pinpoint hardware failures?

Star

Which topology is most commonly used in the hospitality industry?

Star

"Time and Attendance Smartphone Mobile Applications can be used for reviewing labor requests, managing late staff, and requesting shift coverage if there are call-ins. "

True

"The current generation of wireless handheld devices, ruggedized and restaurant hardened, have overcome most perception and technical problems and are becoming easier to use."

True

"The linkage of computer systems via communication lines (e.g., fiber optic) is called a computer network."

True

"A mobile operating system operates a smartphone, tablet, PDA, and other mobile devices."

True

"A property management system, an application designed for lodging properties, performs both back and front office functions as well as supports a variety of other functions."

True

"A systems evaluation will identify problematic areas, such as duplicated work efforts (e.g., reservation system not connected to a multichannel distribution system). "

True

"A table management system can help to evenly distribute server workloads, which is important in maintaining the desired service quality and throughput."

True

"As computer networks evolve and converge in response to on-demand information and service applications, the need for even more powerful, affordable, and flexible solutions is critical."

True

"Computerized nights audits vary from operation to operation, from simple to elaborate."

True

"Inadequate CPU speed in a hospitality computer system can cause it to become too slow, resulting in wait lines at various service contact points."

True

"LEAD MANAGEMENT SYSTEM provides a suite of online tools for quickly assigning, responding to, and analyzing leads."

True

"POS keys need to be grouped according to industry standards, such as liquor cost divided by liquor sales."

True

"Relating business strategy to technology selection requires an understanding of the organizational mission, objectives, and structure."

True

"Room revenue of $10,000 would be posted as credit."

True

"Technology can improve service by increasing reliability, streamlining and personalizing service, facilitating communications, and multiplying knowledge."

True

"The PMS may have a BAGGAGE HANDLING MODULE for tracking luggage, golf clubs, cars, and other items."

True

"The Uniform of System of Accounts is a helpful reference that provides a standardized system for classifying, organizing, and presenting financial information. "

True

"The ability to find trends or patterns in large, complex data sets will be the most important skill for auditors in the future"

True

Technological advances in scales and slicing equipment make it easier for employees to portion products faster and with much greater accuracy.

True

The Internet abounds with ways to promote tourism.

True

The Internet is the world's largest collection of networks.

True

The accounts payable module is a subsidiary ledger.

True

The design of the computer system should be based on the physical layout of the property and the projected workloads.

True

The first task in data mining is to find a suitable sample of the database.

True

The integration of data mining tools with auditing tools can be helpful in detecting fraud early on.

True

Various hospitality environments use touchscreen monitors.

True

Virtual reality immerses a user into a 3D computer-generated environment with a use of virtual reality goggles.

True

VoIP carries human voice on an Internet network

True

Voice assistant technology could become the center of the smart hotel room,.

True

What system automates the process of entering and completing work order requests?

Work Order System

What software involves the automated movement of items through a specific sequence of actions or tasks related to a business process?

Workflow Software

"In the name [email protected], what is the organizational type?"

business

The main advantage of an electronic guest room status system is that it:

provides information to housekeeping personnel when the room is available for cleaning

The main purpose of PCI-DSS is:

require merchants to comply with data security standards