HAS 3260

Which of these is an example of lateral communication?

Am meeting of all of the organizations vice presidents

Which of these is not part of the receiver's understanding of the message?

Argument

We leaned about the 5 Conflict Management Styles. In which style does the person seem to not care, but also controls others by what they don't do. This can include not coming to a meeting or not doing their work that was assigned.

Avoidance

Change should do all of the following, EXCEPT:

Be managed with co-optation

Active listening is:

Careful attention to what is being said Providing appropriate nonverbal feedback Treating the person speaking with dignity and respect

Which of these means being careful and disciplined?

Conscientiousness

Understanding that another culture needs to be understood based on it's own standards is:

Cultural Relativism

Which of the following was an example used in class for Lewin's implementing change procss.

Deciding to diet

Learned behavior that is passed on through generations of your family is called:

Enculturation

Acceptance and tolerance mean that you have to love everything all of the time.

False

Democratic leadership style is always the best for teams.

False

Distractions during the day are always bad for managers.

False

Emotional intelligence (or EI) or Emotional Quotent (EQ) is the same thing as IQ.

False

Good decision making is only a genetic quality. It cannot be learned.

False

If you are a member of a team, it is important to conform to always conform to the ideas of the team. Individual ideas should rarely be shared. Try your best to always agree with all team members.

False

It is okay to forward jokes to your friends within a healthcare organization. Because they are your friends, they will always think whatever you forward is funny and appropriate.

False

Most people enjoy conflict and like to "stir the pot".

False

The best way to manage unexpected events within your organization is to blame it on others.

False

Treating equals equally and treating unequals unequally is NOT justice.

False

We cannot control our impulses, they are a right to action.

False

While talking about charisma during the Recorded PowerPoint lecture in Week 2, we learned that charisma means a person is good-looking and popular.

False

The "dark side" of ethnocentricity include all of the following, EXCEPT:

I understand that you may not see things the way I see things

Which of the following is NOT a step in the decision making process presented in this course?

If the alternative seems to be working, move on to the next decision

Which of the following were presented in the Time Management Power Point as tools to use to improve time management?

Keep a running to-do list

The four management functions are:

Planning, Organizing, Leading, and Controlling

A decision that is routine, reoccurring, or standard procedure is called a:

Programmed Decision

Referring to S. Covey's Time Management Matrix, what quadrant from the matrix is considered being in "crisis mode"?

Quadrant I

Which type of conflict is personal. Sometimes this type of conflict is just because we don't like the person. Maybe we don't like that they are always late or we don't lie the person has a bad reputation for being hard to work with.

Relationship Relationship Conflict

Having a sense of humor (often about yourself) and being aware of your strengths and weaknesses is called:

Self-assessment

Occam's Razor teaches us that when we have two competing theories that make exactly the same predictions, the ______________ answer is the better.

Simpler, Simple

This leadership trait is often hard to do. It means that you are able to maintain pleasant and appropriate social relationships. Individuals with this leadership characteristic are diplomatic, polite, and have tact.

Sociability

EQ consists of these 2 overarching competencies:

Social and Personal

Which of these is the most important for team success?

Top management's support

Employees within healthcare organizations will often work in teams. Healthcare organizations are multidisciplinary and teams in healthcare often have members from many different professions and departments.

True

Every instance of conflict cannot be handled the same by a manager. Part of being consciously competent is knowing which "tool" to use from your "toolbox" to manage conflict

True

Evidence shows that teams raise performance levels in healthcare organizations.

True

Healthcare leaders are not born. You can learn to be a leader.

True

Healthcare management is a specialized subset of general management. Healthcare organizations are complex and require specialized management.

True

High reliability organizations are preoccupied with failure.

True

If an organization's employees feel that they are working in an environment with a high level of organizational politics, they typically have low job satisfaction.

True

It is important to re-read emails and things you write before you send them because people with judge you on your writing.

True

Power is an important part of managing conflict. We often need to determine who has the power in a situation before we decide to act. You may not want to get into a fight for something if you don't have the power, unless you want to "die on that hill".

True

The Smaller-Sooner dilemma is when we complete tasks that take less time and give us more immediate results, while not completing the tasks that will take longer and have a larger pay-off.

True

When choosing an alternative to solve a problem we must also consider the ripple effects of the decision.

True

When implementing any change, it is important to be as transparent as possible.

True

When listening to the recorded lecture regarding the levels of acceptance in the Diversity lecture, you learned that most people like to be in the top or bottom choice and are less comfortable in the middle three. But, you learned that healthcare exists in the middle three.

True

While studying the Diversity lecture, you learned that most people like to be in the top or bottom choice and are less comfortable in the middle three. But, you learned that healthcare exists in the middle three.

True

You can implement a creative solution and still follow traditional procedures.

True

People like to deal with problems that have clear answers. This is especially true with people working in healthcare organizations. Ethical problems or dilemmas often:

are difficult to solve